diff --git a/.gitignore b/.gitignore new file mode 100644 index 0000000..a261f29 --- /dev/null +++ b/.gitignore @@ -0,0 +1 @@ +dist/* diff --git a/AgentsPerQueue.sopm b/AgentsPerQueue.sopm deleted file mode 100755 index 4162569..0000000 --- a/AgentsPerQueue.sopm +++ /dev/null @@ -1,22 +0,0 @@ - - - AgentsPerQueue - 1.2.0 - 5.0.x - SeTIC - UFSC - http://setic.ufsc.br - GPLv2 - Agents per queue - Adjustments for OTRS 5.0.x - Adjustments for OTRS 4.0.4 - Agents per queue module - Agents per queue module installed successfully! - ? - ? - - - - - - - \ No newline at end of file diff --git a/CreateOpm.sh b/CreateOpm.sh index 81a42e9..65a7383 100755 --- a/CreateOpm.sh +++ b/CreateOpm.sh @@ -1,5 +1,5 @@ #!/bin/bash LOCAL="$PWD" cd /opt/otrs -bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/AgentsPerQueue.sopm "$LOCAL"/ +bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/src/AgentsPerQueue.sopm "$LOCAL"/dist cd $LOCAL diff --git a/Kernel/Config/Files/AgentsPerQueue.xml b/Kernel/Config/Files/AgentsPerQueue.xml deleted file mode 100644 index c9366aa..0000000 --- a/Kernel/Config/Files/AgentsPerQueue.xml +++ /dev/null @@ -1,27 +0,0 @@ - - - - - - FrontendModuleRegistration for AgentsPerQueue module. - Framework - Frontend::Agent::ModuleRegistration - - - Module for publishing agents per queue matrix - Service - - Agents per queue matrix - Agents per queue matrix - Action=AgentsPerQueue - Service - - 8200 - - - - - - - - diff --git a/Kernel/Language/pt_BR_AgentsPerQueue.pm b/Kernel/Language/pt_BR_AgentsPerQueue.pm deleted file mode 100644 index 7a155bd..0000000 --- a/Kernel/Language/pt_BR_AgentsPerQueue.pm +++ /dev/null @@ -1,27 +0,0 @@ -# -- -# Kernel/Modules/pt_BR_AgentsPerQueue.pm - frontend module for showing agents per queue matrix -# Translations -# -# Copyright (C) 2014 (Rodrigo Goncalves) (rodrigo.g@ufsc.br) -# -- -# This software comes with ABSOLUTELY NO WARRANTY. For details, see -# the enclosed file COPYING for license information (AGPL). If you -# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. -# -- -package Kernel::Language::pt_BR_AgentsPerQueue; - -use strict; -use warnings; -use utf8; - -sub Data { - my $Self = shift; - - $Self->{Translation}->{'Queues per agent'} = 'Filas por agente'; - $Self->{Translation}->{'Queues'} = 'Filas'; - $Self->{Translation}->{'Paths'} = 'Encaminhamentos'; - $Self->{Translation}->{'Agents per queue matrix'} = 'Agentes por fila'; - - return 1; -} -1; \ No newline at end of file diff --git a/Kernel/Modules/AgentsPerQueue.pm b/Kernel/Modules/AgentsPerQueue.pm deleted file mode 100644 index ee9f735..0000000 --- a/Kernel/Modules/AgentsPerQueue.pm +++ /dev/null @@ -1,145 +0,0 @@ -# -- -# Kernel/Modules/AgentsPerQueue.pm - frontend module for displaying the agents per queue matrix panel -# -# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/ -# Version 01/15/2015 - Adjustments for OTRS 4 -# -# -- -# This software comes with ABSOLUTELY NO WARRANTY. For details, see -# the enclosed file COPYING for license information (AGPL). If you -# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. -# -- -package Kernel::Modules::AgentsPerQueue; - -use strict; -use warnings; - -use Kernel::System::VariableCheck qw(:all); - - -our @ObjectDependencies = ( -"Kernel::System::Web::Request", # OLD ParamObject -"Kernel::System::DB", -"Kernel::Output::HTML::Layout", -"Kernel::System::Log", -"Kernel::Config" -); - -sub new { - my ( $Type, %Param ) = @_; - - # allocate new hash for object - my $Self = {%Param}; - bless( $Self, $Type ); - - return $Self; -} - -sub Run { - my ( $Self, %Param ) = @_; - my %Data = (); - my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); - - # load data - my %matrix = $Self->GetQueuesPerAgent(); - - # build output - my $Output = - $layoutObject->Header( Title => $layoutObject->{LanguageObject}->Translate("Queues per agent") ); - $Output .= $layoutObject->NavigationBar(); - - my $id = 1; - - # include each agent - foreach my $agent ( sort keys %matrix ) { - $layoutObject->Block( - Name => 'QueuesPerAgent', - Data => { ID => $id, Agent => $agent, Queues => $matrix{$agent}{"Manage"}, Paths => $matrix{$agent}{"Path"} }, - ); - $id += 1; - } - - $Output .= $layoutObject->Output( - Data => \%Data, - TemplateFile => 'AgentsPerQueue', - ); - $Output .= $layoutObject->Footer(); - return $Output; - -} - -sub GetQueuesPerAgent { - my ( $Self, %Param ) = @_; - my %result = (); - my $dbObject = $Kernel::OM->Get("Kernel::System::DB"); - - my $SQL = "SELECT type, user, queue from vw_user_queues order by user,queue, type"; - - # get queues - $dbObject->Prepare( - SQL => $SQL, - Bind => [ ] - ); - - my $queues = ""; - my $queuesPath = ""; - - my $lastAgent = ""; - my $lastQueue = ""; - my $lastType = ""; - my $queue = ""; - my $type = ""; - my $agent = ""; - - # for each user/queue - while ( my @row = $dbObject->FetchrowArray() ) { - - # current line data - $type = $row[0]; - $agent = $row[1]; - $queue = $row[2]; - - # if agent changed from last row (or is first line) - if ($agent ne $lastAgent) { - if ($lastAgent ne "") { - # if agent changed, save the previous agent data and reset the variables - $result{$lastAgent}{"Manage"} = $queues; - $result{$lastAgent}{"Path"} = $queuesPath; - $queues = ""; - $queuesPath = ""; - $lastQueue = ""; - $lastType = ""; - } - } else { - # same agent, add line break to the last queue type - if ($lastType eq "Manage") { - $queues = $queues . "
" - } else { - $queuesPath = $queuesPath . "
" - } - } - - # if the same queue appears in manage and path, ignore the path clause - if (($type eq "Path") and ($lastQueue eq $queue)) { - - } elsif ($type eq "Manage") { - $queues = $queues . $queue; - } elsif ($type eq "Path") { - $queuesPath = $queuesPath . $queue; - } - - # data for next loop - $lastType = $type; - $lastQueue = $queue; - $lastAgent = $agent; - } - - if (($queues ne "") or ($queuesPath ne "")) { - $result{$agent}{"Manage"} = $queues; - $result{$agent}{"Path"} = $queuesPath; - } - - return %result; -} - -1; diff --git a/Kernel/Output/HTML/Templates/Standard/AgentsPerQueue.tt b/Kernel/Output/HTML/Templates/Standard/AgentsPerQueue.tt deleted file mode 100644 index 5874936..0000000 --- a/Kernel/Output/HTML/Templates/Standard/AgentsPerQueue.tt +++ /dev/null @@ -1,36 +0,0 @@ -# -- -# ResponsibilityMatrix.tt - provides HTML for ResponsibilityMatrix -# -# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/ -# Version 01/15/2015 - Adjustments for OTRS 4 -# -# -# This software comes with ABSOLUTELY NO WARRANTY. For details, see -# the enclosed file COPYING for license information (AGPL). If you -# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. -# -- -# - -

[% Translate("Queues per agent") | html %]

- - - - - - - - - - -[% RenderBlockStart("QueuesPerAgent") %] - - - - -[% RenderBlockEnd("QueuesPerAgent") %] - -
[% Translate("ID") | html %][% Translate("Agent") | html %][% Translate("Paths") | html %][% Translate("Queues") | html %]
[% Data.ID %][% Data.Agent %] -
[% Data.Paths %]
-		 -
[% Data.Queues %]
-
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If not, see . + +Also add information on how to contact you by electronic and paper mail. + + If your software can interact with users remotely through a computer +network, you should also make sure that it provides a way for users to +get its source. For example, if your program is a web application, its +interface could display a "Source" link that leads users to an archive +of the code. There are many ways you could offer source, and different +solutions will be better for different programs; see section 13 for the +specific requirements. + + You should also get your employer (if you work as a programmer) or school, +if any, to sign a "copyright disclaimer" for the program, if necessary. +For more information on this, and how to apply and follow the GNU AGPL, see +. diff --git a/README.md b/README.md new file mode 100644 index 0000000..19f8703 --- /dev/null +++ b/README.md @@ -0,0 +1,37 @@ +Agents per queue matrix +====================================== + +Shows through which queues an agent can be reached and which queues he manages + +Required PERL Packages: +----------------------- + + +Config required: +---------------- + +A view "vw_user_queues" must be created in the database. This view should output lines in the following format: + +type(Manage|Path) +user(Agent name) +queue(Queue name) + +Whereas a 'Manage' type indicates that the agents manages the given queue and a 'Path' type indicates that the +user can be reached through the queue. Subqueues are automatically removed (if the parent queue is present) from the result, when building the resulting matrix. A sample query is present in the sources. + + +Package building: +----------------- + +To build the package, do the following: + + cd dist + ./CreateOpm.sh + +The generated package will be on the same `dist` directory + + +Issues: +------- + +This module was developed in-house and thus is provided without warranty or support. If you have a problem, please open an issue at https://softwarepublico.gov.br/gitlab/setic-ufsc/otrs-agents-per-queue \ No newline at end of file diff --git a/SQLs.txt b/SQLs.txt deleted file mode 100644 index d42e7be..0000000 --- a/SQLs.txt +++ /dev/null @@ -1,24 +0,0 @@ -select - 'Manage' AS `type`, - concat(`d`.`first_name`,' ',`d`.`last_name`) AS `user`, - `a`.`name` AS `queue` -from - (((`queue` `a` join `group_role` `b` on((`b`.`group_id` = `a`.`group_id`))) - join `role_user` `c` on((`c`.`role_id` = `b`.`role_id`))) - join `users` `d` on((`d`.`id` = `c`.`user_id`))) -where - ((`a`.`valid_id` = 1) and (`b`.`permission_key` = 'rw') and - (`b`.`permission_value` = 1) and ((`a`.`name` like 'N3%') or (`a`.`name` like 'N2%')) and (`d`.`valid_id` = 1)) -union - select 'Path' AS `type`,concat(`d`.`first_name`,' ',`d`.`last_name`) AS `user`, - `a`.`name` AS `queue` from (((`queue` `a` join `group_role` `b` on((`b`.`group_id` = `a`.`group_id`))) - join `role_user` `c` on((`c`.`role_id` = `b`.`role_id`))) join `users` `d` on((`d`.`id` = `c`.`user_id`))) - where ((`a`.`valid_id` = 1) and (`d`.`valid_id` = 1) and (`b`.`permission_key` = 'move_into') - and (`b`.`permission_value` = 1) and (`a`.`name` like 'N2%') and (not(exists(select `a1`.`id` - from ((`queue` `a1` join `group_role` `b1` on((`b1`.`group_id` = `a1`.`group_id`))) - join `role_user` `c1` on((`c1`.`role_id` = `b1`.`role_id`))) where ((`a1`.`valid_id` = 1) - and (`b1`.`permission_key` = 'rw') and (`b1`.`permission_value` = 1) and (`a1`.`name` like 'N2%') and - (`c1`.`user_id` = `d`.`id`))))) and (not(exists(select `a1`.`id` from ((`queue` `a1` join `group_role` `b1` - on((`b1`.`group_id` = `a1`.`group_id`))) join `role_user` `c1` on((`c1`.`role_id` = `b1`.`role_id`))) - where ((`a1`.`valid_id` = 1) and (`b1`.`permission_key` = 'rw') and (`b1`.`permission_value` = 1) - and (`a1`.`name` like 'Primeiro%') and (`c1`.`user_id` = `d`.`id`)))))) diff --git a/Sample view.sql b/Sample view.sql new file mode 100644 index 0000000..5e4876a --- /dev/null +++ b/Sample view.sql @@ -0,0 +1,34 @@ +CREATE VIEW vw_user_queues AS +SELECT + 'Manage' AS type, + concat(d.first_name,' ',d.last_name) AS user, + a.name AS queue +FROM + (((queue a JOIN group_role b on ((b.group_id = a.group_id))) + JOIN role_user c on((c.role_id = b.role_id))) + JOIN users d on((d.id = c.user_id))) +WHERE + ((a.valid_id = 1) and (b.permission_key = 'rw') and + (b.permission_value = 1) and + ((a.name like 'N3%') or (a.name like 'N2%')) and (d.valid_id = 1)) +UNION +SELECT + 'Path' AS type, + CONCAT(d.first_name,' ',d.last_name) AS user, + a.name AS queue +FROM + (((queue a join group_role b on((b.group_id = a.group_id))) + join role_user c on((c.role_id = b.role_id))) + join users d on((d.id = c.user_id))) +WHERE + ((a.valid_id = 1) and (d.valid_id = 1) and (b.permission_key = 'move_into') and + (b.permission_value = 1) and + (a.name like 'N2%') and + (not(exists(select a1.id from ((queue a1 join group_role b1 on((b1.group_id = a1.group_id))) + join role_user c1 on((c1.role_id = b1.role_id))) where ((a1.valid_id = 1) + and (b1.permission_key = 'rw') and (b1.permission_value = 1) and (a1.name like 'N2%') and + (c1.user_id = d.id))))) and + (not(exists(select a1.id from ((queue a1 join group_role b1 + on((b1.group_id = a1.group_id))) join role_user c1 on((c1.role_id = b1.role_id))) + where ((a1.valid_id = 1) and (b1.permission_key = 'rw') and (b1.permission_value = 1) + and (a1.name like 'Primeiro%') and (c1.user_id = d.id)))))); diff --git a/src/AgentsPerQueue.sopm b/src/AgentsPerQueue.sopm new file mode 100755 index 0000000..fe1d9f4 --- /dev/null +++ b/src/AgentsPerQueue.sopm @@ -0,0 +1,23 @@ + + + AgentsPerQueue + 1.3.0 + 6.0.x + SeTIC - UFSC + http://setic.ufsc.br + AGPL + Agents per queue + Adjustments for OTRS 6.0.x + Adjustments for OTRS 5.0.x + Adjustments for OTRS 4.0.4 + Agents per queue module + Agents per queue module installed successfully! + ? + ? + + + + + + + \ No newline at end of file diff --git a/src/Kernel/Config/Files/XML/AgentsPerQueue.xml b/src/Kernel/Config/Files/XML/AgentsPerQueue.xml new file mode 100644 index 0000000..15cbae0 --- /dev/null +++ b/src/Kernel/Config/Files/XML/AgentsPerQueue.xml @@ -0,0 +1,70 @@ + + + + + FrontendModuleRegistration for AgentsPerQueue module. + FrontendModuleRegistration para o módulo AgentsPerQueue. + Frontend::Agent::ModuleRegistration + + + + + + + + + + + + Module for publishing agents per queue matrix + Módulo da matriz de agentes por fila + Service + + + + + + Loader module registration for the agent interface. + Frontend::Agent::ModuleRegistration::Loader + + + + + + + Main menu item registration. + Frontend::Agent::ModuleRegistration::MainMenu + + + + + + + + + + + + + + + + + Agents per queue matrix + Agents per queue matrix + Matriz de agentes por fila + Matriz de agentes por fila + Action=AgentsPerQueue + + Service + + + + 8200 + + + + + + + diff --git a/src/Kernel/Language/pt_BR_AgentsPerQueue.pm b/src/Kernel/Language/pt_BR_AgentsPerQueue.pm new file mode 100644 index 0000000..6d8690a --- /dev/null +++ b/src/Kernel/Language/pt_BR_AgentsPerQueue.pm @@ -0,0 +1,32 @@ +# -- +# Kernel/Modules/pt_BR_AgentsPerQueue.pm - frontend module for showing agents per queue matrix +# Translations +# +# Copyright (C) 2014-2018 - SeTIC - UFSC - http://setic.ufsc.br +# Rodrigo Goncalves - rodrigo.g@ufsc.br +# +# Version 2018-01-25 - Refactoring for OTRS 6 +# +# -- +# This software comes with ABSOLUTELY NO WARRANTY. For details, see +# the enclosed file COPYING for license information (AGPL). If you +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. +# -- +package Kernel::Language::pt_BR_AgentsPerQueue; + +use strict; +use warnings; +use utf8; + +sub Data { + my $Self = shift; + + $Self->{Translation}->{'Queues per agent'} = 'Filas por agente'; + $Self->{Translation}->{'Queues'} = 'Filas'; + $Self->{Translation}->{'Paths'} = 'Encaminhamentos'; + $Self->{Translation}->{'Agents per queue'} = 'Agentes por fila'; + $Self->{Translation}->{'Agents per queue matrix'} = 'Matriz de agentes por fila'; + + return 1; +} +1; \ No newline at end of file diff --git a/src/Kernel/Modules/AgentsPerQueue.pm b/src/Kernel/Modules/AgentsPerQueue.pm new file mode 100644 index 0000000..ed64e62 --- /dev/null +++ b/src/Kernel/Modules/AgentsPerQueue.pm @@ -0,0 +1,150 @@ +# -- +# Kernel/Modules/AgentsPerQueue.pm - frontend module for displaying the agents per queue matrix panel +# +# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/ +# Rodrigo Goncalves - rodrigo.g@ufsc.br +# +# Version 2015-01-15 - Adjustments for OTRS 4 +# Version 2018-01-25 - Refactoring for OTRS 6 +# +# -- +# This software comes with ABSOLUTELY NO WARRANTY. For details, see +# the enclosed file COPYING for license information (AGPL). If you +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. +# -- +package Kernel::Modules::AgentsPerQueue; + +use strict; +use warnings; + +use Kernel::System::VariableCheck qw(:all); + + +our @ObjectDependencies = ( +"Kernel::System::Web::Request", # OLD ParamObject +"Kernel::System::DB", +"Kernel::Output::HTML::Layout", +"Kernel::System::Log", +"Kernel::Config" +); + +sub new { + my ( $Type, %Param ) = @_; + + # allocate new hash for object + my $Self = {%Param}; + bless( $Self, $Type ); + + return $Self; +} + +sub Run { + my ( $Self, %Param ) = @_; + my %Data = (); + my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); + my $languageObject = $Kernel::OM->Get("Kernel::Language"); + + # load data + my %matrix = $Self->GetQueuesPerAgent(); + + # build output + my $Output = + $layoutObject->Header( Title => $languageObject->Translate("Queues per agent") ); + $Output .= $layoutObject->NavigationBar(); + + my $id = 1; + + # include each agent + foreach my $agent ( sort keys %matrix ) { + $layoutObject->Block( + Name => 'QueuesPerAgent', + Data => { ID => $id, Agent => $agent, Queues => $matrix{$agent}{"Manage"}, Paths => $matrix{$agent}{"Path"} }, + ); + $id += 1; + } + + $Output .= $layoutObject->Output( + Data => \%Data, + TemplateFile => 'AgentsPerQueue', + ); + $Output .= $layoutObject->Footer(); + return $Output; + +} + +sub GetQueuesPerAgent { + my ( $Self, %Param ) = @_; + my %result = (); + my $dbObject = $Kernel::OM->Get("Kernel::System::DB"); + + my $SQL = "SELECT type, user, queue from vw_user_queues order by user,queue, type"; + + # get queues + $dbObject->Prepare( + SQL => $SQL, + Bind => [ ] + ); + + my $queues = ""; + my $queuesPath = ""; + + my $lastAgent = ""; + my $lastQueue = ""; + my $lastType = ""; + my $queue = ""; + my $type = ""; + my $agent = ""; + + # for each user/queue + while ( my @row = $dbObject->FetchrowArray() ) { + + # current line data + $type = $row[0]; + $agent = $row[1]; + $queue = $row[2]; + + # if agent changed from last row (or is first line) + if ($agent ne $lastAgent) { + if ($lastAgent ne "") { + # if agent changed, save the previous agent data and reset the variables + $result{$lastAgent}{"Manage"} = $queues; + $result{$lastAgent}{"Path"} = $queuesPath; + $queues = ""; + $queuesPath = ""; + $lastQueue = ""; + $lastType = ""; + } + } + + # if the same queue appears in manage and path, ignore the path clause + if (($lastQueue ne "") and ($type eq $lastType) and (index($queue, $lastQueue . "::") != -1)) { + next; + } elsif (($type eq "Path") and ($lastQueue eq $queue)) { + + } elsif ($type eq "Manage") { + if ($lastQueue ne "") { + $queues = $queues . "
"; + } + $queues = $queues . $queue; + } elsif ($type eq "Path") { + if ($lastQueue ne "") { + $queuesPath = $queuesPath . "
"; + } + $queuesPath = $queuesPath . $queue; + } + + # data for next loop + $lastType = $type; + $lastQueue = $queue; + $lastAgent = $agent; + } + + if (($queues ne "") or ($queuesPath ne "")) { + $result{$agent}{"Manage"} = $queues; + $result{$agent}{"Path"} = $queuesPath; + } + + return %result; +} + +1; diff --git a/src/Kernel/Output/HTML/Templates/Standard/AgentsPerQueue.tt b/src/Kernel/Output/HTML/Templates/Standard/AgentsPerQueue.tt new file mode 100644 index 0000000..782e3af --- /dev/null +++ b/src/Kernel/Output/HTML/Templates/Standard/AgentsPerQueue.tt @@ -0,0 +1,50 @@ +# -- +# ResponsibilityMatrix.tt - provides HTML for ResponsibilityMatrix +# +# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/ +# Rodrigo Goncalves - rodrigo.g@ufsc.br +# +# Version 2015-01-15 - Adjustments for OTRS 4 +# Version 2018-01-25 - Refactoring for OTRS 6 +# +# +# This software comes with ABSOLUTELY NO WARRANTY. For details, see +# the enclosed file COPYING for license information (AGPL). If you +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. +# -- +# + +

[% Translate("Agents per queue") | html %]

+ + [% BreadcrumbPath = [ + { + Name => Translate('Agents per queue matrix'), + Link => Env("Action"), + }, + ] + %] + [% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %] +
+ + + + + + + + + + + +[% RenderBlockStart("QueuesPerAgent") %] + + + + +[% RenderBlockEnd("QueuesPerAgent") %] + +
[% Translate("ID") | html %][% Translate("Agent") | html %][% Translate("Paths") | html %][% Translate("Queues") | html %]
[% Data.ID %][% Data.Agent %] +
[% Data.Paths %]
+		 +
[% Data.Queues %]
+
\ No newline at end of file diff --git a/unit_test.sh b/unit_test.sh deleted file mode 100755 index a9a8bdd..0000000 --- a/unit_test.sh +++ /dev/null @@ -1,2 +0,0 @@ -#!/bin/sh -#Nothing to do for now.... /opt/otrs/bin/otrs.UnitTest.pl -n Responsibility -- libgit2 0.21.2