diff --git a/CreateOpm.sh b/CreateOpm.sh
new file mode 100755
index 0000000..893a885
--- /dev/null
+++ b/CreateOpm.sh
@@ -0,0 +1,4 @@
+#!/bin/bash
+LOCAL="$PWD"
+cd /opt/otrs
+bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/InPersonTicket.sopm "$LOCAL"/
diff --git a/GenerateOPM.sh b/GenerateOPM.sh
deleted file mode 100755
index 893a885..0000000
--- a/GenerateOPM.sh
+++ /dev/null
@@ -1,4 +0,0 @@
-#!/bin/bash
-LOCAL="$PWD"
-cd /opt/otrs
-bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/InPersonTicket.sopm "$LOCAL"/
diff --git a/InPersonTicket.sopm b/InPersonTicket.sopm
deleted file mode 100755
index b33aacf..0000000
--- a/InPersonTicket.sopm
+++ /dev/null
@@ -1,26 +0,0 @@
-
-
- InPersonTicket
- 1.3.0
- First version
- Fixes for OTRS 5.0.x
- Support for dynamic fields
- Support for custom queues
- 5.0.x
- SeTIC-UFSC
- setic.ufsc.br
- Free
- In person ticket
- Module installed successfully.
- ?
- ?
- Lib_setic
-
-
-
-
-
-
-
-
-
diff --git a/Kernel/Config/Files/InPersonTicket.xml b/Kernel/Config/Files/InPersonTicket.xml
deleted file mode 100755
index c515976..0000000
--- a/Kernel/Config/Files/InPersonTicket.xml
+++ /dev/null
@@ -1,116 +0,0 @@
-
-
-
- Frontend module registration for the agent interface.
- Ticket
- Frontend::Agent::ModuleRegistration
-
-
- Module for creating new ticket for in-person reception
- Ticket
- In person ticket
-
- In person ticket
- In person ticket
- Action=InPersonTicket
- Ticket
-
- 8400
-
-
-
-
-
-
-
- Dynamic Fields IDs to Include (comma separated) - place * before fields that should use the last value for new tickets
- Ticket
- Frontend::Agent::InPersonTicket
-
-
-
-
-
-
-
- Default type ID for tickets
- Ticket
- Frontend::Agent::InPersonTicket
-
- 6
-
-
-
-
- Default customer ID for tickets
- Ticket
- Frontend::Agent::InPersonTicket
-
- paginas@sistemas.ufsc.br
-
-
-
-
- Default Owner ID for tickets
- Ticket
- Frontend::Agent::InPersonTicket
-
- 1
-
-
-
-
- Default domain for user e-mails.
- Ticket
- Frontend::Agent::InPersonTicket
-
- ufsc.br,grad.ufsc.br,posgrad.ufsc.br
-
-
-
-
- Model to use for reply to users.
- Ticket
- Frontend::Agent::InPersonTicket
-
- 22
-
-
-
-
- Model to use for reply to users when ticket is closed.
- Ticket
- Frontend::Agent::InPersonTicket
-
- 5
-
-
-
-
- When the queue comes from a field in the form, a prefix can be attached to the value while searching for the queue. A space is added between this and the queue name.
- Ticket
- Frontend::Agent::InPersonTicket
-
- Primeiro nível -
-
-
-
-
- Name of the field in the form which indicates the queue to send the ticket.
- Ticket
- Frontend::Agent::InPersonTicket
-
- DF_unidade
-
-
-
-
\ No newline at end of file
diff --git a/Kernel/Language/pt_BR_InPersonTicket.pm b/Kernel/Language/pt_BR_InPersonTicket.pm
deleted file mode 100755
index 7ab72a5..0000000
--- a/Kernel/Language/pt_BR_InPersonTicket.pm
+++ /dev/null
@@ -1,28 +0,0 @@
-# --
-# Kernel/Modules/pt_BR_StatisticsGraphs.pm - translations for StatisticsGraphs Module
-# Translations
-#
-# Copyright (C) 2015 (Rodrigo Goncalves) (rodrigo.g@ufsc.br)
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-package Kernel::Language::pt_BR_InPersonTicket;
-
-use strict;
-use warnings;
-use utf8;
-
-sub Data {
- my $Self = shift;
-
- $Self->{Translation}->{'Concluded'} = 'Concluído';
- $Self->{Translation}->{'In person ticket'} = 'Atendimento presencial';
- $Self->{Translation}->{'The ticket has been created with number:'} = 'Chamado criado com número: ';
- $Self->{Translation}->{'Dynamic Fields IDs to Include (comma separated)'} = 'IDs dos campos dinâmicos, separados por vírgula - coloque * antes de campos que não devem usar o último valor para novos tickets';
-
-
- return 1;
-}
-1;
\ No newline at end of file
diff --git a/Kernel/Modules/InPersonTicket.pm b/Kernel/Modules/InPersonTicket.pm
deleted file mode 100755
index ed9647a..0000000
--- a/Kernel/Modules/InPersonTicket.pm
+++ /dev/null
@@ -1,428 +0,0 @@
-# --
-# Kernel/Modules/OcurrenceControl.pm - frontend module
-# Copyright (C) (2013) (Carlos Rebelato) (carlos.rebelato@grad.ufsc.br)
-# --
-# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-# Autor: Rodrigo Gonçalves
-# Data.: 18/05/2015 - Versão inicial
-#
-package Kernel::Modules::InPersonTicket;
-
-use strict;
-use warnings;
-use Data::Dumper;
-
-our @ObjectDependencies = (
- "Kernel::Output::HTML::Layout",
- "Kernel::System::Log",
- "Kernel::System::Web::Request", # OLD ParamObject
- "Kernel::System::DB",
- "Kernel::Config",
- "Kernel::System::CustomerUser",
- "Kernel::System::Service",
- "Kernel::System::DynamicField::Backend",
- "Kernel::System::DynamicField",
- "Kernel::System::User"
-);
-
-sub new {
- my ( $Type, %Param ) = @_;
-
- # allocate new hash for object
- my $Self = {%Param};
- bless( $Self, $Type );
-
- return $Self;
-}
-
-sub Run {
- my ( $Self, %Param ) = @_;
- my %Data = ();
-
- my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
- my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request");
- my $dbObject = $Kernel::OM->Get("Kernel::System::DB");
- my $serviceObject = $Kernel::OM->Get("Kernel::System::Service");
-
- $Self->BuildServiceBlock();
- $Self->BuildDynamicFieldsFields();
-
-
- if ( $paramObject->GetParam( Param => "Subaction" ) && ($paramObject->GetParam( Param => "Subaction" ) eq "GetUserName") ) {
- my $content = $Self->GetUserName(UserID => $paramObject->GetParam( Param => "UserID" ));
-
- return $layoutObject->Attachment(
- ContentType => 'application/text; charset=' . $layoutObject->{Charset},
- Content => $content,
- Type => 'inline',
- NoCache => 1,
- );
- } elsif ( $paramObject->GetParam( Param => "Subaction" ) && ($paramObject->GetParam( Param => "Subaction" ) eq "Add") ) {
- return $Self->CreateTicket();
- }
-
-
- my $Output = $layoutObject->Header( Title => "In person ticket" );
- $Output .= $layoutObject->NavigationBar();
- $Output .= $layoutObject->Output(
- TemplateFile => 'InPersonTicket'
- );
-
- $Output .= $layoutObject->Footer();
- return $Output;
-
- return $Output;
-
-}
-
-sub GetUserName {
- my ( $Self, %Param ) = @_;
-
- my $userObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
- my %dados = $userObject->CustomerUserDataGet(User => $Param{"UserID"});
-
- if (%dados) {
- return $dados{UserFirstname};
- } else {
- return "";
- }
-
-}
-
-sub BuildDynamicFieldsFields {
- my ( $Self, %Param ) = @_;
-
- my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
- my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField");
- my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
- my $config = $ConfigObject->Get("Ticket::Frontend::InPersonTicket");
- my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
- my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request");
- my $userObject = $Kernel::OM->Get("Kernel::System::User");
- my @dfieldList = @{ $DynamicFieldObject->DynamicFieldListGet( Valid => 1 ) };
- my @dynamicFieldsInuse = split(",", $config->{DynamicFields} || "unidade");
- my %prefs = $userObject->GetPreferences(UserID => $Self->{UserID});
-
- foreach (@dfieldList) {
- my $field = $_;
- if ($field->{Name} ~~ @dynamicFieldsInuse || '*' . $field->{Name} ~~ @dynamicFieldsInuse) {
-
- my $defValue = "";
-
- if ($field->{Name} ~~ @dynamicFieldsInuse) {
- $defValue = $prefs{"IPT_DF_" . $field->{Name}};
- }
-
- my $DynamicFieldHTML = $DynamicFieldBackendObject->EditFieldRender(
- DynamicFieldConfig => $field,
- LayoutObject => $layoutObject,
- ParamObject => $paramObject,
- Value => $defValue,
- );
-
- $layoutObject->Block(
- Name => 'DynamicField',
- Data => {
- Name => $field->{Name},
- Label => $DynamicFieldHTML->{Label},
- Field => $DynamicFieldHTML->{Field},
- },
- );
- }
- }
-
-}
-
-sub BuildServiceBlock {
- my ( $Self, %Param ) = @_;
-
- my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
- my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request");
- my $dbObject = $Kernel::OM->Get("Kernel::System::DB");
- my $ocurrenceObject = $Kernel::OM->Get("Kernel::System::Ocurrence");
- my $serviceObject = $Kernel::OM->Get("Kernel::System::Service");
- my $serviceResponsibility = $Kernel::OM->Get("Kernel::System::ServiceResponsibility");
-
- my $services = $serviceObject->ServiceListGet( Valid => 1, UserID => 1);
- my @services = @$services;
- @services = sort {$a->{Name} cmp $b->{Name}} @services;
-
- foreach my $service (@services) {
- $layoutObject->Block(
- Name => 'selectService',
- Data => {
- ServiceID => $service->{ServiceID},
- ServiceName => $Self->GetServiceName(Services => \@services, ServiceID => $service->{ServiceID}, ServiceName => $service->{Name}),
- Disabled => $Self->LeafService(Services => \@services, ServiceID => $service->{ServiceID}) ? "" : "disabled"
- }
- );
- }
-}
-
-sub GetServiceName {
- my ( $Self, %Param ) = @_;
-
- if ($Self->LeafService(%Param)) {
- my @tokens = split("::", $Param{ServiceName});
- return " " x (@tokens - 1) . @tokens[@tokens - 1];
- } else {
- return $Param{ServiceName};
- }
-}
-
-sub LeafService {
- my ( $Self, %Param ) = @_;
-
- my $services = $Param{Services};
- my @services = @$services;
- my $serviceID = $Param{ServiceID};
-
- foreach my $service (@services) {
- if ((exists $service->{ParentID}) && ($service->{ParentID} == $serviceID)) {
- return 0;
- }
- }
-
- return 1;
-}
-
-sub GetQueueID() {
- my ( $Self, %Param ) = @_;
-
- my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
- my $QueueObject = $Kernel::OM->Get("Kernel::System::Queue");
- my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField");
- my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
- my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
- my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
-
- # Gets default Queue
- my $ConfigTicket = $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage");
-
- my $QueueDefault = $ConfigTicket->{"QueueDefault"};
-
- my %QueueListID = $QueueObject->QueueList( Valid => 1 );
- my %QueueList = reverse $QueueObject->QueueList( Valid => 1 );
- my $QueueID = $QueueList{$QueueDefault};
- my $Queue = $QueueListID{$QueueID};
-
- $Self->{ConfigModule} = $ConfigObject->Get("Ticket::Frontend::InPersonTicket");
-
- # Checks if there is a field for the queue
- my $QueuePrefix = $Self->{ConfigModule}->{"QueuePrefix"};
- my $QueueField = $Self->{ConfigModule}->{"QueueField"};
-
- if ( $QueuePrefix && $QueueField ) {
- my $dynFieldQueue = $DynamicFieldObject->DynamicFieldGet( Name => $QueueField );
- my $QueueSelected = $DynamicFieldBackendObject->EditFieldValueGet(
- DynamicFieldConfig => $dynFieldQueue,
- ParamObject => $ParamObject,
- LayoutObject => $LayoutObject,
- );
-
- my $QueueName = "$QueuePrefix $QueueSelected";
-
- if ( $QueueList{$QueueName} ) {
- $QueueID = $QueueList{$QueueName};
- $Queue = $QueueName;
- }
- }
-
- return ( $Queue, $QueueID );
-}
-
-sub CreateTicket {
- my ( $Self, %Param ) = @_;
- my %Data = ();
-
- my $TicketObject = $Kernel::OM->Get("Kernel::System::Ticket");
- my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
- my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
- my $BackendObject = $Kernel::OM->Get("Kernel::System::DynamicField::Backend");
- my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField");
- my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
- my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
- my $userObject = $Kernel::OM->Get("Kernel::System::User");
- my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
-
-
- # Queue
- my ( $Queue, $QueueID ) = $Self->GetQueueID(%Param);
- $Data{QueueID} = $QueueID;
- my $email = $ParamObject->GetParam( Param => "userID" );
-
- $Self->{Config} = $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage");
-
- $Self->{ConfigModule} = $ConfigObject->Get("Ticket::Frontend::InPersonTicket");
-
- my $TicketID = $TicketObject->TicketCreate(
- Title => "Atendimento presencial",
- QueueID => $QueueID,
- Priority => $Self->{Config}->{PriorityDefault},
- Lock => 'unlock',
- State => ($ParamObject->GetParam(Param => "concluded") ? 'closed successful' : 'new'),
- ServiceID => $ParamObject->GetParam( Param => "ServiceID" ),
- TypeID => $Self->{ConfigModule}->{TypeID},
- CustomerID => $Self->GetUserIDFromEmail( EMail => $email, DefaultUserDomain => $Self->{ConfigModule}->{DefaultUserDomain}, DefaultCustomerID => $Self->{ConfigModule}->{DefaultCustomerID}),
- CustomerUser => $Self->GetUserIDFromEmail( EMail => $email, DefaultUserDomain => $Self->{ConfigModule}->{DefaultUserDomain}, DefaultCustomerID => $Self->{ConfigModule}->{DefaultCustomerID}),
- OwnerID => $Self->{ConfigModule}->{DefaultOwnerID},
- UserID => $Self->{ConfigModule}->{DefaultOwnerID},
- );
-
- my @dfieldList = @{ $DynamicFieldObject->DynamicFieldListGet( Valid => 1 ) };
- my @dynamicFieldsInuse = split(",", $Self->{ConfigModule}->{DynamicFields} || "unidade");
-
- foreach (@dfieldList) {
- my $field = $_;
-
- if ($field->{Name} ~~ @dynamicFieldsInuse || '*' . $field->{Name} ~~ @dynamicFieldsInuse) {
- my $value = $DynamicFieldBackendObject->EditFieldValueGet(
- DynamicFieldConfig => $field,
- ParamObject => $ParamObject,
- LayoutObject => $LayoutObject,
- );
-
- if ($field->{Name} ~~ @dynamicFieldsInuse) {
- $userObject->SetPreferences(
- UserID => $Self->{UserID},
- Key => "IPT_DF_" . $field->{Name},
- Value => $value,
- );
- }
-
- if ($value) {
- $DynamicFieldBackendObject->ValueSet(
- DynamicFieldConfig => $field,
- ObjectID => $TicketID,
- Value => $value,
- UserID => $Self->{UserID},
- );
- }
- }
- }
-
- my $MimeType = 'text/plain';
-
- # Create article
- my $FullName = $ParamObject->GetParam( Param => "UserName" );
-
- my $From = "\"$FullName\" <$email>";
- my $ArticleID = $TicketObject->ArticleCreate(
- TicketID => $TicketID,
- ArticleType => 'phone',
- SenderType => 'customer',
- From => $email,
- To => $Queue,
- Subject => "Registro de atendimento",
- Body => $ParamObject->GetParam( Param => "Description" ),
- MimeType => $MimeType,
- Charset => $LayoutObject->{UserCharset},
- UserID => $Self->{ConfigModule}->{DefaultOwnerID},
- HistoryType => $Self->{Config}->{HistoryType},
- HistoryComment => $Self->{Config}->{HistoryComment} || '%%',
- AutoResponseType => '',
- OrigHeader => {
- From => $From,
- To => $Queue,
- Subject => "Registro de atendimento",
- Body => $ParamObject->GetParam( Param => "Description" ),
- },
- Queue => $Queue,
- );
-
- my $ReplyUser = $Kernel::OM->Get('Kernel::System::TemplateGenerator')->Template(
- TemplateID => ($ParamObject->GetParam(Param => "concluded") ? $Self->{ConfigModule}->{ReplyModelIDClosed} : $Self->{ConfigModule}->{ReplyModelID}),
- TicketID => $TicketID,
- UserID => $Self->{ConfigModule}->{DefaultOwnerID},
- );
-
- my $corpo = $ParamObject->GetParam( Param => "Description" );
- $ReplyUser =~ s/CONTEUDO/$corpo/g;
-
- my %sysAddr = $Kernel::OM->Get('Kernel::System::SystemAddress')->SystemAddressGet(ID => 1);
-
- my $FromSystem = $sysAddr{Name};
-
- $MimeType = 'text/html';
-
- $ArticleID = $TicketObject->ArticleSend(
- TicketID => $TicketID,
- ArticleType => 'note-internal', # email-external|email-internal|phone|fax|...
- SenderType => 'agent', # agent|system|customer
- From => $FromSystem,
- To => $email, # not required but useful
- Subject => 'Registro de atendimento', # required
- Body => $ReplyUser, # required
- Charset => $LayoutObject->{UserCharset},
- MimeType => $MimeType,
- Loop => 0, # 1|0 used for bulk emails
- HistoryType => 'AddNote', # Move|AddNote|PriorityUpdate|WebRequestCustomer|...
- HistoryComment => 'Auto-reply ao usuário',
- NoAgentNotify => 0, # if you don't want to send agent notifications
- UserID => $Self->{ConfigModule}->{DefaultOwnerID},
- );
-
- $Data{TicketNumber} = $TicketObject->TicketNumberLookup( TicketID => $TicketID );
-
- # build output
- my $Output = $LayoutObject->Header( Title => "In person ticket" );
- my %BlockData = ();
- $BlockData{TicketNumber} = '' . $Data{TicketNumber} . '';
- $LayoutObject->Block(
- Name => 'NewTicketCreated',
- Data => \%BlockData
- );
-
- $Output .= $LayoutObject->NavigationBar();
- $Output .= $LayoutObject->Output(
- Data => \%Data,
- TemplateFile => 'InPersonTicketCreated',
- );
- $Output .= $LayoutObject->Footer();
- return $Output;
-}
-
-
-sub GetUserIDFromEmail {
- my ( $Self, %Param ) = @_;
-
- my $email = $Param{EMail};
- my $result = $Param{DefaultCustomerID};
- my $domainList = $Param{DefaultUserDomain};
-
- if (index($email, '@') == -1) {
- return $email;
- }
-
- my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
-
- if ($domainList) {
- my @domains = split( ",", $domainList );
-
- for my $domain (@domains) {
- my @parts = split( "@", $email );
- if ( $parts[1] eq $domain ) {
- my $id = $parts[0];
- my %List = $CustomerUserObject->CustomerSearch(
- UserLogin => $id,
- Valid => 1, # not required, default 1
- );
- if ( keys %List ) {
- $result = $id;
- return $result;
- }
- }
- }
- }
-
- return $result;
-}
-
-
-
-1;
diff --git a/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt b/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt
deleted file mode 100755
index 2b951c8..0000000
--- a/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt
+++ /dev/null
@@ -1,141 +0,0 @@
-# --
-# Kernel/Output/HTML/Standard/EditOcurrence.tt - overview
-# Copyright (C) (2014) (Carlos Rebelatto) (carlos.rebelatto@grad.ufsc.br)
-# --
-# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-
-
-
[% Translate("In person ticket") | html %]
-
-
-
-
-
-
[% Translate("New ticket") | html %]
-
-
- [% RenderBlockStart("NewTicketCreated") %]
-
-
[% Translate("The ticket has been created with number:") | html %][% Data.TicketNumber %]
-
- [% RenderBlockEnd("NewTicketCreated") %]
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-[% WRAPPER JSOnDocumentComplete %]
-$("#SelectService").val([% Data.ServiceID %]);
-
-$("#userID").blur(function() {
- dealEmail($("#userID").val());
-});
-
-[% END %]
-
diff --git a/Kernel/Output/HTML/Templates/Standard/InPersonTicketCreated.tt b/Kernel/Output/HTML/Templates/Standard/InPersonTicketCreated.tt
deleted file mode 100755
index f4ddc2f..0000000
--- a/Kernel/Output/HTML/Templates/Standard/InPersonTicketCreated.tt
+++ /dev/null
@@ -1,31 +0,0 @@
-# --
-# Kernel/Output/HTML/Standard/EditOcurrence.tt - overview
-# Copyright (C) (2014) (Carlos Rebelatto) (carlos.rebelatto@grad.ufsc.br)
-# --
-# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-
-
-
[% Translate("In person ticket") | html %]
-
-
-
-
-
-
[% Translate("New ticket") | html %]
-
-
- [% RenderBlockStart("NewTicketCreated") %]
-
-
[% Translate("The ticket has been created with number:") | html %][% Data.TicketNumber %]
-
- [% RenderBlockEnd("NewTicketCreated") %]
-
-
-
-
-
diff --git a/LICENSE b/LICENSE
new file mode 100644
index 0000000..dbbe355
--- /dev/null
+++ b/LICENSE
@@ -0,0 +1,661 @@
+ GNU AFFERO GENERAL PUBLIC LICENSE
+ Version 3, 19 November 2007
+
+ Copyright (C) 2007 Free Software Foundation, Inc.
+ Everyone is permitted to copy and distribute verbatim copies
+ of this license document, but changing it is not allowed.
+
+ Preamble
+
+ The GNU Affero General Public License is a free, copyleft license for
+software and other kinds of works, specifically designed to ensure
+cooperation with the community in the case of network server software.
+
+ The licenses for most software and other practical works are designed
+to take away your freedom to share and change the works. By contrast,
+our General Public Licenses are intended to guarantee your freedom to
+share and change all versions of a program--to make sure it remains free
+software for all its users.
+
+ When we speak of free software, we are referring to freedom, not
+price. Our General Public Licenses are designed to make sure that you
+have the freedom to distribute copies of free software (and charge for
+them if you wish), that you receive source code or can get it if you
+want it, that you can change the software or use pieces of it in new
+free programs, and that you know you can do these things.
+
+ Developers that use our General Public Licenses protect your rights
+with two steps: (1) assert copyright on the software, and (2) offer
+you this License which gives you legal permission to copy, distribute
+and/or modify the software.
+
+ A secondary benefit of defending all users' freedom is that
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+Also add information on how to contact you by electronic and paper mail.
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+interface could display a "Source" link that leads users to an archive
+of the code. There are many ways you could offer source, and different
+solutions will be better for different programs; see section 13 for the
+specific requirements.
+
+ You should also get your employer (if you work as a programmer) or school,
+if any, to sign a "copyright disclaimer" for the program, if necessary.
+For more information on this, and how to apply and follow the GNU AGPL, see
+.
diff --git a/README.md b/README.md
new file mode 100644
index 0000000..78c80f4
--- /dev/null
+++ b/README.md
@@ -0,0 +1,36 @@
+In Person Ticket
+==================
+
+Simple interface to quickly register an in person customer service.
+
+
+Required PERL Packages:
+-----------------------
+
+
+
+Requires OTRS Packages:
+-----------------------
+
+
+
+Config required:
+----------------
+
+All settings with the keyword "InPersonTicket" in its name should be revised prior to utilization.
+
+
+Package building:
+-----------------
+
+To build the package, do the following:
+
+ ./CreateOpm.sh
+
+The generated package will be on the `dist` directory
+
+
+Issues:
+-------
+
+This module was developed in-house and thus is provided without warranty or support. If you have a problem, please open an issue at https://softwarepublico.gov.br/gitlab/setic-ufsc/otrs-in-person-ticket/
\ No newline at end of file
diff --git a/src/InPersonTicket.sopm b/src/InPersonTicket.sopm
new file mode 100755
index 0000000..1e03c96
--- /dev/null
+++ b/src/InPersonTicket.sopm
@@ -0,0 +1,27 @@
+
+
+ InPersonTicket
+ 1.4.0
+ First version
+ Fixes for OTRS 5.0.x
+ Support for dynamic fields
+ Support for custom queues
+ Support for OTRS 6.0.x
+ 6.0.x
+ SeTIC-UFSC
+ setic.ufsc.br
+ AGPL
+ In person ticket
+ Module installed successfully.
+ ?
+ ?
+
+
+
+
+
+
+
+
+
+
diff --git a/src/Kernel/Config/Files/XML/InPersonTicket.xml b/src/Kernel/Config/Files/XML/InPersonTicket.xml
new file mode 100644
index 0000000..56dacac
--- /dev/null
+++ b/src/Kernel/Config/Files/XML/InPersonTicket.xml
@@ -0,0 +1,214 @@
+
+
+
+ Frontend module registration for the agent interface.
+
+ Frontend::Agent::ModuleRegistration
+
+
+
+
+
+
+
+
+
+
+
+
+ Module for creating new ticket for in-person
+ reception
+ In person ticket
+ Módulo para criar tickets para
+ atendimentos presenciais
+ Atendimento presencial
+
+ Ticket
+
+
+
+
+
+
+ Main menu item registration.
+
+ Frontend::Agent::ModuleRegistration::MainMenu
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ In person ticket
+ In person ticket
+ Atendimento presencial
+ Atendimento presencial
+ Action=InPersonTicket
+
+ Ticket
+
+
+
+ 8400
+
+
+
+
+
+
+
+
+ Front-end module loader for the
+ agent interface
+ Frontend::Agent::ModuleRegistration::Loader
+
+
+
+
+ InPersonTicket.js
+
+
+
+
+
+
+
+
+ Dynamic Fields IDs to Include (comma separated) - place *
+ before fields that should use the last value for new tickets
+
+ Campos dinâmicos que devem ser incluídos
+ (IDs separados por vírgula) - coloque * (asterisco) antes dos campos
+ que devem manter o valor do último envio
+ Frontend::Agent::InPersonTicket
+
+
+
+
+
+
+
+ Default type ID for tickets
+ ID do tipo padrão para os tickets
+
+ Frontend::Agent::InPersonTicket
+
+ 6
+
+
+
+
+ Default customer ID for tickets
+ ID padrão do cliente para os tickets
+
+ Frontend::Agent::InPersonTicket
+
+ paginas@sistemas.ufsc.br
+
+
+
+
+
+ Default Owner ID for tickets
+ Proprietário padrão para os tickets
+
+ Frontend::Agent::InPersonTicket
+
+ 1
+
+
+
+
+ Default domain for user e-mails.
+ Domínios padrões para e-mails de
+ usuários.
+ Frontend::Agent::InPersonTicket
+
+ ufsc.br,grad.ufsc.br,posgrad.ufsc.br
+
+
+
+
+
+ Model to use for reply to users.
+ Modelo usado para responder aos usuários
+ na abertura do ticket.
+ Frontend::Agent::InPersonTicket
+
+ 22
+
+
+
+
+ Model to use for reply to users when ticket is closed.
+
+ Modelo usado para responder aos usuários
+ quando o ticket é fechado.
+ Frontend::Agent::InPersonTicket
+
+ 5
+
+
+
+
+ When the queue comes from a field in the form, a prefix
+ can be attached to the value while searching for the queue. A space
+ is added between this and the queue name.
+ Se definido, permite localizar de forma
+ automática a fila para qual enviar o chamado, adicionado um prefixo
+ ao valor de outro campo dinâmico. Se não encontrar, usa a fila padrão
+ para novos tickets.
+ Frontend::Agent::InPersonTicket
+
+ Primeiro nível -
+
+
+
+
+ Template describing that the service was configured,
+ i.e., the ticket can be closed. Sent to the customer.
+ Mensagem descrevendo o serviço
+ configurado, i.e., o ticket pode ser fechado. Enviado ao usuário.
+
+ Frontend::Agent::InPersonTicket
+
+ The service was activated
+ and/or configure. Tests were made successfully.
+
+
+
+
+ Name of the field in the form which indicates the queue
+ to send the ticket.
+ Nome do campo no formulário que pode ser
+ usado para montar o nome da fila para enviar o chamado.
+ Frontend::Agent::InPersonTicket
+
+ DF_unidade
+
+
+
+
diff --git a/src/Kernel/Language/pt_BR_InPersonTicket.pm b/src/Kernel/Language/pt_BR_InPersonTicket.pm
new file mode 100755
index 0000000..8ab3d7f
--- /dev/null
+++ b/src/Kernel/Language/pt_BR_InPersonTicket.pm
@@ -0,0 +1,33 @@
+# --
+# Kernel/Modules/pt_BR_StatisticsGraphs.pm - translations for StatisticsGraphs Module
+# Translations
+#
+# Copyright (C) 2015-2018 - SeTIC - UFSC - http://setic.ufsc.br/
+# (Rodrigo Goncalves) (rodrigo.g@ufsc.br)
+#
+# Version 2018-01-31 - Adjustments for OTRS 6
+#
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+package Kernel::Language::pt_BR_InPersonTicket;
+
+use strict;
+use warnings;
+use utf8;
+
+sub Data {
+ my $Self = shift;
+
+ $Self->{Translation}->{'Concluded'} = 'Concluído';
+ $Self->{Translation}->{'In person ticket'} = 'Atendimento presencial';
+ $Self->{Translation}->{'The ticket has been created with number:'} = 'Chamado criado com número: ';
+ $Self->{Translation}->{'Dynamic Fields IDs to Include (comma separated)'} = 'IDs dos campos dinâmicos, separados por vírgula - coloque * antes de campos que não devem usar o último valor para novos tickets';
+ $Self->{Translation}->{'Customer service'} = 'Registro de atendimento';
+
+
+ return 1;
+}
+1;
\ No newline at end of file
diff --git a/src/Kernel/Modules/InPersonTicket.pm b/src/Kernel/Modules/InPersonTicket.pm
new file mode 100755
index 0000000..6cc2e42
--- /dev/null
+++ b/src/Kernel/Modules/InPersonTicket.pm
@@ -0,0 +1,506 @@
+# --
+# Kernel/Modules/OcurrenceControl.pm - frontend module
+#
+# Copyright (C) 2015-2018 - SeTIC - UFSC - http://setic.ufsc.br/
+# (Rodrigo Goncalves) (rodrigo.g@ufsc.br)
+#
+# Version 2018-01-31 - Adjustments for OTRS 6
+#
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+#
+package Kernel::Modules::InPersonTicket;
+
+use strict;
+use warnings;
+use Data::Dumper;
+
+our @ObjectDependencies = (
+ "Kernel::Output::HTML::Layout", "Kernel::System::Log",
+ "Kernel::System::Web::Request", "Kernel::System::DB",
+ "Kernel::Config", "Kernel::System::CustomerUser",
+ "Kernel::System::Service", "Kernel::System::DynamicField::Backend",
+ "Kernel::System::DynamicField", "Kernel::System::User"
+);
+
+sub new {
+ my ( $Type, %Param ) = @_;
+
+ # allocate new hash for object
+ my $Self = {%Param};
+ bless( $Self, $Type );
+
+ return $Self;
+}
+
+sub Run {
+ my ( $Self, %Param ) = @_;
+ my %Data = ();
+
+ my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
+ my $languageObject = $Kernel::OM->Get("Kernel::Language");
+ my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+ my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+ my $dbObject = $Kernel::OM->Get("Kernel::System::DB");
+ my $serviceObject = $Kernel::OM->Get("Kernel::System::Service");
+
+ $Self->BuildServiceBlock();
+ $Self->BuildDynamicFieldsFields();
+
+ my $config = $ConfigObject->Get("Ticket::Frontend::InPersonTicket");
+ $layoutObject->AddJSData(
+ Key => "InPersonTicket.ServiceRealized",
+ Value => $config->{ServiceConfiguredMessage}
+ );
+
+ if ( $paramObject->GetParam( Param => "Subaction" )
+ && ( $paramObject->GetParam( Param => "Subaction" ) eq "GetUserName" ) )
+ {
+ my $content = $Self->GetUserName(
+ UserID => $paramObject->GetParam( Param => "UserID" ) );
+
+ return $layoutObject->Attachment(
+ ContentType => 'application/text; charset='
+ . $layoutObject->{Charset},
+ Content => $content,
+ Type => 'inline',
+ NoCache => 1,
+ );
+ }
+ elsif ( $paramObject->GetParam( Param => "Subaction" )
+ && ( $paramObject->GetParam( Param => "Subaction" ) eq "Add" ) )
+ {
+ return $Self->CreateTicket();
+ }
+
+ my $Output = $layoutObject->Header(
+ Title => $languageObject->Translate("In person ticket") );
+ $Output .= $layoutObject->NavigationBar();
+ $Output .= $layoutObject->Output( TemplateFile => 'InPersonTicket' );
+
+ # set up rich text editor
+ my %ParamCK = ();
+ $layoutObject->SetRichTextParameters(
+ Data => \%ParamCK,
+ );
+
+ $Output .= $layoutObject->Footer();
+ return $Output;
+
+ return $Output;
+
+}
+
+sub GetUserName {
+ my ( $Self, %Param ) = @_;
+
+ my $userObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
+ my %dados = $userObject->CustomerUserDataGet( User => $Param{"UserID"} );
+
+ if (%dados) {
+ return $dados{UserFirstname};
+ }
+ else {
+ return "";
+ }
+
+}
+
+sub BuildDynamicFieldsFields {
+ my ( $Self, %Param ) = @_;
+
+ my $DynamicFieldBackendObject =
+ $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
+ my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField");
+ my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
+ my $config = $ConfigObject->Get("Ticket::Frontend::InPersonTicket");
+ my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+ my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+ my $userObject = $Kernel::OM->Get("Kernel::System::User");
+ my @dfieldList =
+ @{ $DynamicFieldObject->DynamicFieldListGet( Valid => 1 ) };
+ my @dynamicFieldsInuse =
+ split( ",", $config->{DynamicFields} || "unidade" );
+ my %prefs = $userObject->GetPreferences( UserID => $Self->{UserID} );
+
+ foreach (@dfieldList) {
+ my $field = $_;
+ if ( $field->{Name} ~~ @dynamicFieldsInuse
+ || '*' . $field->{Name} ~~ @dynamicFieldsInuse )
+ {
+
+ my $defValue = "";
+
+ if ( $field->{Name} ~~ @dynamicFieldsInuse ) {
+ $defValue = $prefs{ "IPT_DF_" . $field->{Name} };
+ }
+
+ my $DynamicFieldHTML = $DynamicFieldBackendObject->EditFieldRender(
+ DynamicFieldConfig => $field,
+ LayoutObject => $layoutObject,
+ ParamObject => $paramObject,
+ Value => $defValue,
+ Mandatory => 1,
+ OverridePossibleNone => 1,
+ UseDefaultValue => 0,
+ Value => ""
+ );
+
+ $layoutObject->Block(
+ Name => 'DynamicField',
+ Data => {
+ Name => $field->{Name},
+ Label => $DynamicFieldHTML->{Label},
+ Field => $DynamicFieldHTML->{Field},
+ },
+ );
+ }
+ }
+
+}
+
+sub BuildServiceBlock {
+ my ( $Self, %Param ) = @_;
+
+ my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+ my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+ my $dbObject = $Kernel::OM->Get("Kernel::System::DB");
+ my $serviceObject = $Kernel::OM->Get("Kernel::System::Service");
+
+ my $services = $serviceObject->ServiceListGet( Valid => 1, UserID => 1 );
+ my @services = @$services;
+ @services = sort { $a->{Name} cmp $b->{Name} } @services;
+
+ foreach my $service (@services) {
+ $layoutObject->Block(
+ Name => 'selectService',
+ Data => {
+ ServiceID => $service->{ServiceID},
+ ServiceName => $Self->GetServiceName(
+ Services => \@services,
+ ServiceID => $service->{ServiceID},
+ ServiceName => $service->{Name}
+ ),
+ Disabled => $Self->LeafService(
+ Services => \@services,
+ ServiceID => $service->{ServiceID}
+ ) ? "" : "disabled"
+ }
+ );
+ }
+}
+
+sub GetServiceName {
+ my ( $Self, %Param ) = @_;
+
+ if ( $Self->LeafService(%Param) ) {
+ my @tokens = split( "::", $Param{ServiceName} );
+ return " " x ( @tokens - 1 ) . @tokens[ @tokens - 1 ];
+ }
+ else {
+ return $Param{ServiceName};
+ }
+}
+
+sub LeafService {
+ my ( $Self, %Param ) = @_;
+
+ my $services = $Param{Services};
+ my @services = @$services;
+ my $serviceID = $Param{ServiceID};
+
+ foreach my $service (@services) {
+ if ( ( exists $service->{ParentID} )
+ && ( $service->{ParentID} == $serviceID ) )
+ {
+ return 0;
+ }
+ }
+
+ return 1;
+}
+
+sub GetQueueID() {
+ my ( $Self, %Param ) = @_;
+
+ my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+ my $QueueObject = $Kernel::OM->Get("Kernel::System::Queue");
+ my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField");
+ my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
+ my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+ my $DynamicFieldBackendObject =
+ $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
+
+ # Gets default Queue
+ my $ConfigTicket =
+ $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage");
+
+ my $QueueDefault = $ConfigTicket->{"QueueDefault"};
+
+ my %QueueListID = $QueueObject->QueueList( Valid => 1 );
+ my %QueueList = reverse $QueueObject->QueueList( Valid => 1 );
+ my $QueueID = $QueueList{$QueueDefault};
+ my $Queue = $QueueListID{$QueueID};
+
+ $Self->{ConfigModule} =
+ $ConfigObject->Get("Ticket::Frontend::InPersonTicket");
+
+ # Checks if there is a field for the queue
+ my $QueuePrefix = $Self->{ConfigModule}->{"QueuePrefix"};
+ my $QueueField = $Self->{ConfigModule}->{"QueueField"};
+
+ if ( $QueuePrefix && $QueueField ) {
+ my $dynFieldQueue =
+ $DynamicFieldObject->DynamicFieldGet( Name => $QueueField );
+ my $QueueSelected = $DynamicFieldBackendObject->EditFieldValueGet(
+ DynamicFieldConfig => $dynFieldQueue,
+ ParamObject => $ParamObject,
+ LayoutObject => $LayoutObject,
+ );
+
+ my $QueueName = "$QueuePrefix $QueueSelected";
+
+ if ( $QueueList{$QueueName} ) {
+ $QueueID = $QueueList{$QueueName};
+ $Queue = $QueueName;
+ }
+ }
+
+ return ( $Queue, $QueueID );
+}
+
+sub CreateTicket {
+ my ( $Self, %Param ) = @_;
+ my %Data = ();
+
+ my $languageObject = $Kernel::OM->Get("Kernel::Language");
+ my $TicketObject = $Kernel::OM->Get("Kernel::System::Ticket");
+ my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
+ my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+ my $BackendObject =
+ $Kernel::OM->Get("Kernel::System::DynamicField::Backend");
+ my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField");
+ my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
+ my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+ my $userObject = $Kernel::OM->Get("Kernel::System::User");
+ my $DynamicFieldBackendObject =
+ $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
+
+ # Queue
+ my ( $Queue, $QueueID ) = $Self->GetQueueID(%Param);
+ $Data{QueueID} = $QueueID;
+ my $email = $ParamObject->GetParam( Param => "userID" );
+
+ $Self->{Config} =
+ $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage");
+
+ $Self->{ConfigModule} =
+ $ConfigObject->Get("Ticket::Frontend::InPersonTicket");
+
+ my $TicketID = $TicketObject->TicketCreate(
+ Title => $languageObject->Translate("In person ticket"),
+ QueueID => $QueueID,
+ Priority => $Self->{Config}->{PriorityDefault},
+ Lock => 'unlock',
+ State => (
+ $ParamObject->GetParam( Param => "concluded" )
+ ? 'closed successful'
+ : 'new'
+ ),
+ ServiceID => $ParamObject->GetParam( Param => "ServiceID" ),
+ TypeID => $Self->{ConfigModule}->{TypeID},
+ CustomerID => $Self->GetUserIDFromEmail(
+ EMail => $email,
+ DefaultUserDomain => $Self->{ConfigModule}->{DefaultUserDomain},
+ DefaultCustomerID => $Self->{ConfigModule}->{DefaultCustomerID}
+ ),
+ CustomerUser => $Self->GetUserIDFromEmail(
+ EMail => $email,
+ DefaultUserDomain => $Self->{ConfigModule}->{DefaultUserDomain},
+ DefaultCustomerID => $Self->{ConfigModule}->{DefaultCustomerID}
+ ),
+ OwnerID => $Self->{ConfigModule}->{DefaultOwnerID},
+ UserID => $Self->{ConfigModule}->{DefaultOwnerID},
+ );
+
+ my @dfieldList =
+ @{ $DynamicFieldObject->DynamicFieldListGet( Valid => 1 ) };
+ my @dynamicFieldsInuse =
+ split( ",", $Self->{ConfigModule}->{DynamicFields} );
+
+ foreach (@dfieldList) {
+ my $field = $_;
+
+ if ( $field->{Name} ~~ @dynamicFieldsInuse
+ || '*' . $field->{Name} ~~ @dynamicFieldsInuse )
+ {
+ my $value = $DynamicFieldBackendObject->EditFieldValueGet(
+ DynamicFieldConfig => $field,
+ ParamObject => $ParamObject,
+ LayoutObject => $LayoutObject,
+ );
+
+ if ( $field->{Name} ~~ @dynamicFieldsInuse ) {
+ $userObject->SetPreferences(
+ UserID => $Self->{UserID},
+ Key => "IPT_DF_" . $field->{Name},
+ Value => $value,
+ );
+ }
+
+ if ($value) {
+ $DynamicFieldBackendObject->ValueSet(
+ DynamicFieldConfig => $field,
+ ObjectID => $TicketID,
+ Value => $value,
+ UserID => $Self->{UserID},
+ );
+ }
+ }
+ }
+
+ my $MimeType = 'text/plain';
+
+ # Create article
+ my $FullName = $ParamObject->GetParam( Param => "UserName" );
+
+ my $From = "\"$FullName\" <$email>";
+
+ my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForChannel(ChannelName => 'Email');
+
+ my $ArticleID = $ArticleBackendObject->ArticleCreate(
+ TicketID => $TicketID,
+ ArticleType => 'phone',
+ SenderType => 'customer',
+ From => $email,
+ To => $Queue,
+ Subject => $languageObject->Translate("Customer service"),
+ Body => $ParamObject->GetParam( Param => "Description" ),
+ MimeType => $MimeType,
+ Charset => $LayoutObject->{UserCharset},
+ UserID => $Self->{ConfigModule}->{DefaultOwnerID},
+ HistoryType => $Self->{Config}->{HistoryType},
+ HistoryComment => $Self->{Config}->{HistoryComment} || '%%',
+ AutoResponseType => '',
+ OrigHeader => {
+ From => $From,
+ To => $Queue,
+ Subject => $languageObject->Translate("Customer service"),
+ Body => $ParamObject->GetParam( Param => "Description" ),
+ },
+ Queue => $Queue,
+ IsVisibleForCustomer => 1
+ );
+
+ my $ReplyUser =
+ $Kernel::OM->Get('Kernel::System::TemplateGenerator')->Template(
+ TemplateID => (
+ $ParamObject->GetParam( Param => "concluded" )
+ ? $Self->{ConfigModule}->{ReplyModelIDClosed}
+ : $Self->{ConfigModule}->{ReplyModelID}
+ ),
+ TicketID => $TicketID,
+ UserID => $Self->{ConfigModule}->{DefaultOwnerID},
+ );
+
+ my $corpo = $ParamObject->GetParam( Param => "Description" );
+ $ReplyUser =~ s/CONTEUDO/$corpo/g;
+
+ my %sysAddr = $Kernel::OM->Get('Kernel::System::SystemAddress')
+ ->SystemAddressGet( ID => 1 );
+
+ my $FromSystem = $sysAddr{Name};
+
+ $MimeType = 'text/html';
+
+ $ArticleID = $ArticleBackendObject->ArticleSend(
+ TicketID => $TicketID,
+ ArticleType =>
+ 'note-internal', # email-external|email-internal|phone|fax|...
+ SenderType => 'agent', # agent|system|customer
+ From => $FromSystem,
+ To => $email, # not required but useful
+ Subject => $languageObject->Translate("Customer service"), # required
+ Body => $ReplyUser, # required
+ Charset => $LayoutObject->{UserCharset},
+ MimeType => $MimeType,
+ Loop => 0, # 1|0 used for bulk emails
+ HistoryType =>
+ 'AddNote', # Move|AddNote|PriorityUpdate|WebRequestCustomer|...
+ HistoryComment => 'Auto-reply',
+ NoAgentNotify => 0, # if you don't want to send agent notifications
+ UserID => $Self->{ConfigModule}->{DefaultOwnerID},
+ IsVisibleForCustomer => 1
+ );
+
+ $Data{TicketNumber} =
+ $TicketObject->TicketNumberLookup( TicketID => $TicketID );
+
+ # build output
+ my $Output = $LayoutObject->Header(
+ Title => $languageObject->Translate("In person ticket") );
+ my %BlockData = ();
+ $BlockData{TicketNumber} =
+ ''
+ . $Data{TicketNumber} . '';
+ $LayoutObject->Block(
+ Name => 'NewTicketCreated',
+ Data => \%BlockData
+ );
+
+ # set up rich text editor
+ my %ParamCK = ();
+ $LayoutObject->SetRichTextParameters(
+ Data => \%ParamCK,
+ );
+
+
+ $Output .= $LayoutObject->NavigationBar();
+ $Output .= $LayoutObject->Output(
+ Data => \%Data,
+ TemplateFile => 'InPersonTicket',
+ );
+ $Output .= $LayoutObject->Footer();
+ return $Output;
+}
+
+sub GetUserIDFromEmail {
+ my ( $Self, %Param ) = @_;
+
+ my $email = $Param{EMail};
+ my $result = $Param{DefaultCustomerID};
+ my $domainList = $Param{DefaultUserDomain};
+
+ if ( index( $email, '@' ) == -1 ) {
+ return $email;
+ }
+
+ my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
+
+ if ($domainList) {
+ my @domains = split( ",", $domainList );
+
+ for my $domain (@domains) {
+ my @parts = split( "@", $email );
+ if ( $parts[1] eq $domain ) {
+ my $id = $parts[0];
+ my %List = $CustomerUserObject->CustomerSearch(
+ UserLogin => $id,
+ Valid => 1,
+ );
+ if ( keys %List ) {
+ $result = $id;
+ return $result;
+ }
+ }
+ }
+ }
+
+ return $result;
+}
+
+1;
diff --git a/src/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt b/src/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt
new file mode 100755
index 0000000..cbd0515
--- /dev/null
+++ b/src/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt
@@ -0,0 +1,105 @@
+# --
+# Kernel/Output/HTML/Standard/EditOcurrence.tt - overview
+#
+# Copyright (C) 2015-2018 - SeTIC - UFSC - http://setic.ufsc.br/
+# (Rodrigo Goncalves) (rodrigo.g@ufsc.br)
+#
+# Version 2018-01-31 - Adjustments for OTRS 6
+# --
+# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+
+
+
[% Translate("In person ticket") | html %]
+
+ [% BreadcrumbPath = [
+ {
+ Name => Translate('In person ticket'),
+ Link => Env("Action"),
+ },
+ ]
+ %]
+
+ [% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %]
+
+
+
+
+
+
[% Translate("New ticket") | html %]
+
+
+ [% RenderBlockStart("NewTicketCreated") %]
+
+
[% Translate("The ticket has been created with number:") | html %][% Data.TicketNumber %]
+