From c30775c9bacf04e46e59585ba17d6195c6bc3cc5 Mon Sep 17 00:00:00 2001 From: Rodrigo Goncalves Date: Fri, 2 Feb 2018 11:05:00 -0200 Subject: [PATCH] Ajustes para OTRS 6 --- CreateOpm.sh | 4 ++++ GenerateOPM.sh | 4 ---- InPersonTicket.sopm | 26 -------------------------- Kernel/Config/Files/InPersonTicket.xml | 116 -------------------------------------------------------------------------------------------------------------------- Kernel/Language/pt_BR_InPersonTicket.pm | 28 ---------------------------- Kernel/Modules/InPersonTicket.pm | 428 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt | 141 --------------------------------------------------------------------------------------------------------------------------------------------- Kernel/Output/HTML/Templates/Standard/InPersonTicketCreated.tt | 31 ------------------------------- LICENSE | 661 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ README.md | 36 ++++++++++++++++++++++++++++++++++++ src/InPersonTicket.sopm | 27 +++++++++++++++++++++++++++ src/Kernel/Config/Files/XML/InPersonTicket.xml | 214 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ src/Kernel/Language/pt_BR_InPersonTicket.pm | 33 +++++++++++++++++++++++++++++++++ src/Kernel/Modules/InPersonTicket.pm | 506 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ src/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt | 105 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ src/var/httpd/htdocs/js/InPersonTicket.js | 55 +++++++++++++++++++++++++++++++++++++++++++++++++++++++ 16 files changed, 1641 insertions(+), 774 deletions(-) create mode 100755 CreateOpm.sh delete mode 100755 GenerateOPM.sh delete mode 100755 InPersonTicket.sopm delete mode 100755 Kernel/Config/Files/InPersonTicket.xml delete mode 100755 Kernel/Language/pt_BR_InPersonTicket.pm delete mode 100755 Kernel/Modules/InPersonTicket.pm delete mode 100755 Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt delete mode 100755 Kernel/Output/HTML/Templates/Standard/InPersonTicketCreated.tt create mode 100644 LICENSE create mode 100644 README.md create mode 100755 src/InPersonTicket.sopm create mode 100644 src/Kernel/Config/Files/XML/InPersonTicket.xml create mode 100755 src/Kernel/Language/pt_BR_InPersonTicket.pm create mode 100755 src/Kernel/Modules/InPersonTicket.pm create mode 100755 src/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt create mode 100755 src/var/httpd/htdocs/js/InPersonTicket.js diff --git a/CreateOpm.sh b/CreateOpm.sh new file mode 100755 index 0000000..893a885 --- /dev/null +++ b/CreateOpm.sh @@ -0,0 +1,4 @@ +#!/bin/bash +LOCAL="$PWD" +cd /opt/otrs +bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/InPersonTicket.sopm "$LOCAL"/ diff --git a/GenerateOPM.sh b/GenerateOPM.sh deleted file mode 100755 index 893a885..0000000 --- a/GenerateOPM.sh +++ /dev/null @@ -1,4 +0,0 @@ -#!/bin/bash -LOCAL="$PWD" -cd /opt/otrs -bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/InPersonTicket.sopm "$LOCAL"/ diff --git a/InPersonTicket.sopm b/InPersonTicket.sopm deleted file mode 100755 index b33aacf..0000000 --- a/InPersonTicket.sopm +++ /dev/null @@ -1,26 +0,0 @@ - - - InPersonTicket - 1.3.0 - First version - Fixes for OTRS 5.0.x - Support for dynamic fields - Support for custom queues - 5.0.x - SeTIC-UFSC - setic.ufsc.br - Free - In person ticket - Module installed successfully. - ? - ? - Lib_setic - - - - - - - - - diff --git a/Kernel/Config/Files/InPersonTicket.xml b/Kernel/Config/Files/InPersonTicket.xml deleted file mode 100755 index c515976..0000000 --- a/Kernel/Config/Files/InPersonTicket.xml +++ /dev/null @@ -1,116 +0,0 @@ - - - - Frontend module registration for the agent interface. - Ticket - Frontend::Agent::ModuleRegistration - - - Module for creating new ticket for in-person reception - Ticket - In person ticket - - In person ticket - In person ticket - Action=InPersonTicket - Ticket - - 8400 - - - - - - - - Dynamic Fields IDs to Include (comma separated) - place * before fields that should use the last value for new tickets - Ticket - Frontend::Agent::InPersonTicket - - - - - - - - Default type ID for tickets - Ticket - Frontend::Agent::InPersonTicket - - 6 - - - - - Default customer ID for tickets - Ticket - Frontend::Agent::InPersonTicket - - paginas@sistemas.ufsc.br - - - - - Default Owner ID for tickets - Ticket - Frontend::Agent::InPersonTicket - - 1 - - - - - Default domain for user e-mails. - Ticket - Frontend::Agent::InPersonTicket - - ufsc.br,grad.ufsc.br,posgrad.ufsc.br - - - - - Model to use for reply to users. - Ticket - Frontend::Agent::InPersonTicket - - 22 - - - - - Model to use for reply to users when ticket is closed. - Ticket - Frontend::Agent::InPersonTicket - - 5 - - - - - When the queue comes from a field in the form, a prefix can be attached to the value while searching for the queue. A space is added between this and the queue name. - Ticket - Frontend::Agent::InPersonTicket - - Primeiro nível - - - - - - Name of the field in the form which indicates the queue to send the ticket. - Ticket - Frontend::Agent::InPersonTicket - - DF_unidade - - - - \ No newline at end of file diff --git a/Kernel/Language/pt_BR_InPersonTicket.pm b/Kernel/Language/pt_BR_InPersonTicket.pm deleted file mode 100755 index 7ab72a5..0000000 --- a/Kernel/Language/pt_BR_InPersonTicket.pm +++ /dev/null @@ -1,28 +0,0 @@ -# -- -# Kernel/Modules/pt_BR_StatisticsGraphs.pm - translations for StatisticsGraphs Module -# Translations -# -# Copyright (C) 2015 (Rodrigo Goncalves) (rodrigo.g@ufsc.br) -# -- -# This software comes with ABSOLUTELY NO WARRANTY. For details, see -# the enclosed file COPYING for license information (AGPL). If you -# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. -# -- -package Kernel::Language::pt_BR_InPersonTicket; - -use strict; -use warnings; -use utf8; - -sub Data { - my $Self = shift; - - $Self->{Translation}->{'Concluded'} = 'Concluído'; - $Self->{Translation}->{'In person ticket'} = 'Atendimento presencial'; - $Self->{Translation}->{'The ticket has been created with number:'} = 'Chamado criado com número: '; - $Self->{Translation}->{'Dynamic Fields IDs to Include (comma separated)'} = 'IDs dos campos dinâmicos, separados por vírgula - coloque * antes de campos que não devem usar o último valor para novos tickets'; - - - return 1; -} -1; \ No newline at end of file diff --git a/Kernel/Modules/InPersonTicket.pm b/Kernel/Modules/InPersonTicket.pm deleted file mode 100755 index ed9647a..0000000 --- a/Kernel/Modules/InPersonTicket.pm +++ /dev/null @@ -1,428 +0,0 @@ -# -- -# Kernel/Modules/OcurrenceControl.pm - frontend module -# Copyright (C) (2013) (Carlos Rebelato) (carlos.rebelato@grad.ufsc.br) -# -- -# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $ -# -- -# This software comes with ABSOLUTELY NO WARRANTY. For details, see -# the enclosed file COPYING for license information (AGPL). If you -# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. -# -- -# Autor: Rodrigo Gonçalves -# Data.: 18/05/2015 - Versão inicial -# -package Kernel::Modules::InPersonTicket; - -use strict; -use warnings; -use Data::Dumper; - -our @ObjectDependencies = ( - "Kernel::Output::HTML::Layout", - "Kernel::System::Log", - "Kernel::System::Web::Request", # OLD ParamObject - "Kernel::System::DB", - "Kernel::Config", - "Kernel::System::CustomerUser", - "Kernel::System::Service", - "Kernel::System::DynamicField::Backend", - "Kernel::System::DynamicField", - "Kernel::System::User" -); - -sub new { - my ( $Type, %Param ) = @_; - - # allocate new hash for object - my $Self = {%Param}; - bless( $Self, $Type ); - - return $Self; -} - -sub Run { - my ( $Self, %Param ) = @_; - my %Data = (); - - my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); - my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request"); - my $dbObject = $Kernel::OM->Get("Kernel::System::DB"); - my $serviceObject = $Kernel::OM->Get("Kernel::System::Service"); - - $Self->BuildServiceBlock(); - $Self->BuildDynamicFieldsFields(); - - - if ( $paramObject->GetParam( Param => "Subaction" ) && ($paramObject->GetParam( Param => "Subaction" ) eq "GetUserName") ) { - my $content = $Self->GetUserName(UserID => $paramObject->GetParam( Param => "UserID" )); - - return $layoutObject->Attachment( - ContentType => 'application/text; charset=' . $layoutObject->{Charset}, - Content => $content, - Type => 'inline', - NoCache => 1, - ); - } elsif ( $paramObject->GetParam( Param => "Subaction" ) && ($paramObject->GetParam( Param => "Subaction" ) eq "Add") ) { - return $Self->CreateTicket(); - } - - - my $Output = $layoutObject->Header( Title => "In person ticket" ); - $Output .= $layoutObject->NavigationBar(); - $Output .= $layoutObject->Output( - TemplateFile => 'InPersonTicket' - ); - - $Output .= $layoutObject->Footer(); - return $Output; - - return $Output; - -} - -sub GetUserName { - my ( $Self, %Param ) = @_; - - my $userObject = $Kernel::OM->Get("Kernel::System::CustomerUser"); - my %dados = $userObject->CustomerUserDataGet(User => $Param{"UserID"}); - - if (%dados) { - return $dados{UserFirstname}; - } else { - return ""; - } - -} - -sub BuildDynamicFieldsFields { - my ( $Self, %Param ) = @_; - - my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend'); - my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField"); - my $ConfigObject = $Kernel::OM->Get("Kernel::Config"); - my $config = $ConfigObject->Get("Ticket::Frontend::InPersonTicket"); - my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); - my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request"); - my $userObject = $Kernel::OM->Get("Kernel::System::User"); - my @dfieldList = @{ $DynamicFieldObject->DynamicFieldListGet( Valid => 1 ) }; - my @dynamicFieldsInuse = split(",", $config->{DynamicFields} || "unidade"); - my %prefs = $userObject->GetPreferences(UserID => $Self->{UserID}); - - foreach (@dfieldList) { - my $field = $_; - if ($field->{Name} ~~ @dynamicFieldsInuse || '*' . $field->{Name} ~~ @dynamicFieldsInuse) { - - my $defValue = ""; - - if ($field->{Name} ~~ @dynamicFieldsInuse) { - $defValue = $prefs{"IPT_DF_" . $field->{Name}}; - } - - my $DynamicFieldHTML = $DynamicFieldBackendObject->EditFieldRender( - DynamicFieldConfig => $field, - LayoutObject => $layoutObject, - ParamObject => $paramObject, - Value => $defValue, - ); - - $layoutObject->Block( - Name => 'DynamicField', - Data => { - Name => $field->{Name}, - Label => $DynamicFieldHTML->{Label}, - Field => $DynamicFieldHTML->{Field}, - }, - ); - } - } - -} - -sub BuildServiceBlock { - my ( $Self, %Param ) = @_; - - my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); - my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request"); - my $dbObject = $Kernel::OM->Get("Kernel::System::DB"); - my $ocurrenceObject = $Kernel::OM->Get("Kernel::System::Ocurrence"); - my $serviceObject = $Kernel::OM->Get("Kernel::System::Service"); - my $serviceResponsibility = $Kernel::OM->Get("Kernel::System::ServiceResponsibility"); - - my $services = $serviceObject->ServiceListGet( Valid => 1, UserID => 1); - my @services = @$services; - @services = sort {$a->{Name} cmp $b->{Name}} @services; - - foreach my $service (@services) { - $layoutObject->Block( - Name => 'selectService', - Data => { - ServiceID => $service->{ServiceID}, - ServiceName => $Self->GetServiceName(Services => \@services, ServiceID => $service->{ServiceID}, ServiceName => $service->{Name}), - Disabled => $Self->LeafService(Services => \@services, ServiceID => $service->{ServiceID}) ? "" : "disabled" - } - ); - } -} - -sub GetServiceName { - my ( $Self, %Param ) = @_; - - if ($Self->LeafService(%Param)) { - my @tokens = split("::", $Param{ServiceName}); - return "  " x (@tokens - 1) . @tokens[@tokens - 1]; - } else { - return $Param{ServiceName}; - } -} - -sub LeafService { - my ( $Self, %Param ) = @_; - - my $services = $Param{Services}; - my @services = @$services; - my $serviceID = $Param{ServiceID}; - - foreach my $service (@services) { - if ((exists $service->{ParentID}) && ($service->{ParentID} == $serviceID)) { - return 0; - } - } - - return 1; -} - -sub GetQueueID() { - my ( $Self, %Param ) = @_; - - my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request"); - my $QueueObject = $Kernel::OM->Get("Kernel::System::Queue"); - my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField"); - my $ConfigObject = $Kernel::OM->Get("Kernel::Config"); - my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); - my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend'); - - # Gets default Queue - my $ConfigTicket = $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage"); - - my $QueueDefault = $ConfigTicket->{"QueueDefault"}; - - my %QueueListID = $QueueObject->QueueList( Valid => 1 ); - my %QueueList = reverse $QueueObject->QueueList( Valid => 1 ); - my $QueueID = $QueueList{$QueueDefault}; - my $Queue = $QueueListID{$QueueID}; - - $Self->{ConfigModule} = $ConfigObject->Get("Ticket::Frontend::InPersonTicket"); - - # Checks if there is a field for the queue - my $QueuePrefix = $Self->{ConfigModule}->{"QueuePrefix"}; - my $QueueField = $Self->{ConfigModule}->{"QueueField"}; - - if ( $QueuePrefix && $QueueField ) { - my $dynFieldQueue = $DynamicFieldObject->DynamicFieldGet( Name => $QueueField ); - my $QueueSelected = $DynamicFieldBackendObject->EditFieldValueGet( - DynamicFieldConfig => $dynFieldQueue, - ParamObject => $ParamObject, - LayoutObject => $LayoutObject, - ); - - my $QueueName = "$QueuePrefix $QueueSelected"; - - if ( $QueueList{$QueueName} ) { - $QueueID = $QueueList{$QueueName}; - $Queue = $QueueName; - } - } - - return ( $Queue, $QueueID ); -} - -sub CreateTicket { - my ( $Self, %Param ) = @_; - my %Data = (); - - my $TicketObject = $Kernel::OM->Get("Kernel::System::Ticket"); - my $ConfigObject = $Kernel::OM->Get("Kernel::Config"); - my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request"); - my $BackendObject = $Kernel::OM->Get("Kernel::System::DynamicField::Backend"); - my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField"); - my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser"); - my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); - my $userObject = $Kernel::OM->Get("Kernel::System::User"); - my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend'); - - - # Queue - my ( $Queue, $QueueID ) = $Self->GetQueueID(%Param); - $Data{QueueID} = $QueueID; - my $email = $ParamObject->GetParam( Param => "userID" ); - - $Self->{Config} = $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage"); - - $Self->{ConfigModule} = $ConfigObject->Get("Ticket::Frontend::InPersonTicket"); - - my $TicketID = $TicketObject->TicketCreate( - Title => "Atendimento presencial", - QueueID => $QueueID, - Priority => $Self->{Config}->{PriorityDefault}, - Lock => 'unlock', - State => ($ParamObject->GetParam(Param => "concluded") ? 'closed successful' : 'new'), - ServiceID => $ParamObject->GetParam( Param => "ServiceID" ), - TypeID => $Self->{ConfigModule}->{TypeID}, - CustomerID => $Self->GetUserIDFromEmail( EMail => $email, DefaultUserDomain => $Self->{ConfigModule}->{DefaultUserDomain}, DefaultCustomerID => $Self->{ConfigModule}->{DefaultCustomerID}), - CustomerUser => $Self->GetUserIDFromEmail( EMail => $email, DefaultUserDomain => $Self->{ConfigModule}->{DefaultUserDomain}, DefaultCustomerID => $Self->{ConfigModule}->{DefaultCustomerID}), - OwnerID => $Self->{ConfigModule}->{DefaultOwnerID}, - UserID => $Self->{ConfigModule}->{DefaultOwnerID}, - ); - - my @dfieldList = @{ $DynamicFieldObject->DynamicFieldListGet( Valid => 1 ) }; - my @dynamicFieldsInuse = split(",", $Self->{ConfigModule}->{DynamicFields} || "unidade"); - - foreach (@dfieldList) { - my $field = $_; - - if ($field->{Name} ~~ @dynamicFieldsInuse || '*' . $field->{Name} ~~ @dynamicFieldsInuse) { - my $value = $DynamicFieldBackendObject->EditFieldValueGet( - DynamicFieldConfig => $field, - ParamObject => $ParamObject, - LayoutObject => $LayoutObject, - ); - - if ($field->{Name} ~~ @dynamicFieldsInuse) { - $userObject->SetPreferences( - UserID => $Self->{UserID}, - Key => "IPT_DF_" . $field->{Name}, - Value => $value, - ); - } - - if ($value) { - $DynamicFieldBackendObject->ValueSet( - DynamicFieldConfig => $field, - ObjectID => $TicketID, - Value => $value, - UserID => $Self->{UserID}, - ); - } - } - } - - my $MimeType = 'text/plain'; - - # Create article - my $FullName = $ParamObject->GetParam( Param => "UserName" ); - - my $From = "\"$FullName\" <$email>"; - my $ArticleID = $TicketObject->ArticleCreate( - TicketID => $TicketID, - ArticleType => 'phone', - SenderType => 'customer', - From => $email, - To => $Queue, - Subject => "Registro de atendimento", - Body => $ParamObject->GetParam( Param => "Description" ), - MimeType => $MimeType, - Charset => $LayoutObject->{UserCharset}, - UserID => $Self->{ConfigModule}->{DefaultOwnerID}, - HistoryType => $Self->{Config}->{HistoryType}, - HistoryComment => $Self->{Config}->{HistoryComment} || '%%', - AutoResponseType => '', - OrigHeader => { - From => $From, - To => $Queue, - Subject => "Registro de atendimento", - Body => $ParamObject->GetParam( Param => "Description" ), - }, - Queue => $Queue, - ); - - my $ReplyUser = $Kernel::OM->Get('Kernel::System::TemplateGenerator')->Template( - TemplateID => ($ParamObject->GetParam(Param => "concluded") ? $Self->{ConfigModule}->{ReplyModelIDClosed} : $Self->{ConfigModule}->{ReplyModelID}), - TicketID => $TicketID, - UserID => $Self->{ConfigModule}->{DefaultOwnerID}, - ); - - my $corpo = $ParamObject->GetParam( Param => "Description" ); - $ReplyUser =~ s/CONTEUDO/$corpo/g; - - my %sysAddr = $Kernel::OM->Get('Kernel::System::SystemAddress')->SystemAddressGet(ID => 1); - - my $FromSystem = $sysAddr{Name}; - - $MimeType = 'text/html'; - - $ArticleID = $TicketObject->ArticleSend( - TicketID => $TicketID, - ArticleType => 'note-internal', # email-external|email-internal|phone|fax|... - SenderType => 'agent', # agent|system|customer - From => $FromSystem, - To => $email, # not required but useful - Subject => 'Registro de atendimento', # required - Body => $ReplyUser, # required - Charset => $LayoutObject->{UserCharset}, - MimeType => $MimeType, - Loop => 0, # 1|0 used for bulk emails - HistoryType => 'AddNote', # Move|AddNote|PriorityUpdate|WebRequestCustomer|... - HistoryComment => 'Auto-reply ao usuário', - NoAgentNotify => 0, # if you don't want to send agent notifications - UserID => $Self->{ConfigModule}->{DefaultOwnerID}, - ); - - $Data{TicketNumber} = $TicketObject->TicketNumberLookup( TicketID => $TicketID ); - - # build output - my $Output = $LayoutObject->Header( Title => "In person ticket" ); - my %BlockData = (); - $BlockData{TicketNumber} = '' . $Data{TicketNumber} . ''; - $LayoutObject->Block( - Name => 'NewTicketCreated', - Data => \%BlockData - ); - - $Output .= $LayoutObject->NavigationBar(); - $Output .= $LayoutObject->Output( - Data => \%Data, - TemplateFile => 'InPersonTicketCreated', - ); - $Output .= $LayoutObject->Footer(); - return $Output; -} - - -sub GetUserIDFromEmail { - my ( $Self, %Param ) = @_; - - my $email = $Param{EMail}; - my $result = $Param{DefaultCustomerID}; - my $domainList = $Param{DefaultUserDomain}; - - if (index($email, '@') == -1) { - return $email; - } - - my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser"); - - if ($domainList) { - my @domains = split( ",", $domainList ); - - for my $domain (@domains) { - my @parts = split( "@", $email ); - if ( $parts[1] eq $domain ) { - my $id = $parts[0]; - my %List = $CustomerUserObject->CustomerSearch( - UserLogin => $id, - Valid => 1, # not required, default 1 - ); - if ( keys %List ) { - $result = $id; - return $result; - } - } - } - } - - return $result; -} - - - -1; diff --git a/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt b/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt deleted file mode 100755 index 2b951c8..0000000 --- a/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt +++ /dev/null @@ -1,141 +0,0 @@ -# -- -# Kernel/Output/HTML/Standard/EditOcurrence.tt - overview -# Copyright (C) (2014) (Carlos Rebelatto) (carlos.rebelatto@grad.ufsc.br) -# -- -# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $ -# -- -# This software comes with ABSOLUTELY NO WARRANTY. For details, see -# the enclosed file COPYING for license information (AGPL). If you -# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. -# -- -
- -

[% Translate("In person ticket") | html %]

- - -
-
-
-

[% Translate("New ticket") | html %]

-
- - [% RenderBlockStart("NewTicketCreated") %] -
-

[% Translate("The ticket has been created with number:") | html %][% Data.TicketNumber %] -

- [% RenderBlockEnd("NewTicketCreated") %] - - -
- -
- - - - -
- - -
- - - -
- - - -
- - - [% RenderBlockStart("DynamicField") %] - [% Data.Label %] -
- [% Data.Field %] -
-
- - - - [% RenderBlockEnd("DynamicField") %] - - - -
- - [% RenderBlockStart("RichText") %] - [% InsertTemplate("RichTextEditor.tt") %] - [% RenderBlockEnd("RichText") %] - - -

[% Translate("This field is required.") | html %]

-

[% Translate("This field is required.") | html %]

- -
- Atalhos: - -
-
-
- - - -
- - - -
-
- -
-
-
- - - - - -[% WRAPPER JSOnDocumentComplete %] -$("#SelectService").val([% Data.ServiceID %]); - -$("#userID").blur(function() { - dealEmail($("#userID").val()); -}); - -[% END %] - diff --git a/Kernel/Output/HTML/Templates/Standard/InPersonTicketCreated.tt b/Kernel/Output/HTML/Templates/Standard/InPersonTicketCreated.tt deleted file mode 100755 index f4ddc2f..0000000 --- a/Kernel/Output/HTML/Templates/Standard/InPersonTicketCreated.tt +++ /dev/null @@ -1,31 +0,0 @@ -# -- -# Kernel/Output/HTML/Standard/EditOcurrence.tt - overview -# Copyright (C) (2014) (Carlos Rebelatto) (carlos.rebelatto@grad.ufsc.br) -# -- -# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $ -# -- -# This software comes with ABSOLUTELY NO WARRANTY. For details, see -# the enclosed file COPYING for license information (AGPL). If you -# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. -# -- -
- -

[% Translate("In person ticket") | html %]

- - -
-
-
-

[% Translate("New ticket") | html %]

-
- - [% RenderBlockStart("NewTicketCreated") %] -
-

[% Translate("The ticket has been created with number:") | html %][% Data.TicketNumber %] -

- [% RenderBlockEnd("NewTicketCreated") %] - -
-
-
- diff --git a/LICENSE b/LICENSE new file mode 100644 index 0000000..dbbe355 --- /dev/null +++ b/LICENSE @@ -0,0 +1,661 @@ + GNU AFFERO GENERAL PUBLIC LICENSE + Version 3, 19 November 2007 + + Copyright (C) 2007 Free Software Foundation, Inc. + Everyone is permitted to copy and distribute verbatim copies + of this license document, but changing it is not allowed. + + Preamble + + The GNU Affero General Public License is a free, copyleft license for +software and other kinds of works, specifically designed to ensure +cooperation with the community in the case of network server software. + + The licenses for most software and other practical works are designed +to take away your freedom to share and change the works. By contrast, +our General Public Licenses are intended to guarantee your freedom to +share and change all versions of a program--to make sure it remains free +software for all its users. + + When we speak of free software, we are referring to freedom, not +price. Our General Public Licenses are designed to make sure that you +have the freedom to distribute copies of free software (and charge for +them if you wish), that you receive source code or can get it if you +want it, that you can change the software or use pieces of it in new +free programs, and that you know you can do these things. + + Developers that use our General Public Licenses protect your rights +with two steps: (1) assert copyright on the software, and (2) offer +you this License which gives you legal permission to copy, distribute +and/or modify the software. + + A secondary benefit of defending all users' freedom is that +improvements made in alternate versions of the program, if they +receive widespread use, become available for other developers to +incorporate. Many developers of free software are heartened and +encouraged by the resulting cooperation. 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If not, see . + +Also add information on how to contact you by electronic and paper mail. + + If your software can interact with users remotely through a computer +network, you should also make sure that it provides a way for users to +get its source. For example, if your program is a web application, its +interface could display a "Source" link that leads users to an archive +of the code. There are many ways you could offer source, and different +solutions will be better for different programs; see section 13 for the +specific requirements. + + You should also get your employer (if you work as a programmer) or school, +if any, to sign a "copyright disclaimer" for the program, if necessary. +For more information on this, and how to apply and follow the GNU AGPL, see +. diff --git a/README.md b/README.md new file mode 100644 index 0000000..78c80f4 --- /dev/null +++ b/README.md @@ -0,0 +1,36 @@ +In Person Ticket +================== + +Simple interface to quickly register an in person customer service. + + +Required PERL Packages: +----------------------- + + + +Requires OTRS Packages: +----------------------- + + + +Config required: +---------------- + +All settings with the keyword "InPersonTicket" in its name should be revised prior to utilization. + + +Package building: +----------------- + +To build the package, do the following: + + ./CreateOpm.sh + +The generated package will be on the `dist` directory + + +Issues: +------- + +This module was developed in-house and thus is provided without warranty or support. If you have a problem, please open an issue at https://softwarepublico.gov.br/gitlab/setic-ufsc/otrs-in-person-ticket/ \ No newline at end of file diff --git a/src/InPersonTicket.sopm b/src/InPersonTicket.sopm new file mode 100755 index 0000000..1e03c96 --- /dev/null +++ b/src/InPersonTicket.sopm @@ -0,0 +1,27 @@ + + + InPersonTicket + 1.4.0 + First version + Fixes for OTRS 5.0.x + Support for dynamic fields + Support for custom queues + Support for OTRS 6.0.x + 6.0.x + SeTIC-UFSC + setic.ufsc.br + AGPL + In person ticket + Module installed successfully. + ? + ? + + + + + + + + + + diff --git a/src/Kernel/Config/Files/XML/InPersonTicket.xml b/src/Kernel/Config/Files/XML/InPersonTicket.xml new file mode 100644 index 0000000..56dacac --- /dev/null +++ b/src/Kernel/Config/Files/XML/InPersonTicket.xml @@ -0,0 +1,214 @@ + + + + Frontend module registration for the agent interface. + + Frontend::Agent::ModuleRegistration + + + + + + + + + + + + + Module for creating new ticket for in-person + reception + In person ticket + Módulo para criar tickets para + atendimentos presenciais + Atendimento presencial + + Ticket + + + + + + + Main menu item registration. + + Frontend::Agent::ModuleRegistration::MainMenu + + + + + + + + + + + + + + + + + In person ticket + In person ticket + Atendimento presencial + Atendimento presencial + Action=InPersonTicket + + Ticket + + + + 8400 + + + + + + + + + Front-end module loader for the + agent interface + Frontend::Agent::ModuleRegistration::Loader + + + + + InPersonTicket.js + + + + + + + + + Dynamic Fields IDs to Include (comma separated) - place * + before fields that should use the last value for new tickets + + Campos dinâmicos que devem ser incluídos + (IDs separados por vírgula) - coloque * (asterisco) antes dos campos + que devem manter o valor do último envio + Frontend::Agent::InPersonTicket + + + + + + + + Default type ID for tickets + ID do tipo padrão para os tickets + + Frontend::Agent::InPersonTicket + + 6 + + + + + Default customer ID for tickets + ID padrão do cliente para os tickets + + Frontend::Agent::InPersonTicket + + paginas@sistemas.ufsc.br + + + + + + Default Owner ID for tickets + Proprietário padrão para os tickets + + Frontend::Agent::InPersonTicket + + 1 + + + + + Default domain for user e-mails. + Domínios padrões para e-mails de + usuários. + Frontend::Agent::InPersonTicket + + ufsc.br,grad.ufsc.br,posgrad.ufsc.br + + + + + + Model to use for reply to users. + Modelo usado para responder aos usuários + na abertura do ticket. + Frontend::Agent::InPersonTicket + + 22 + + + + + Model to use for reply to users when ticket is closed. + + Modelo usado para responder aos usuários + quando o ticket é fechado. + Frontend::Agent::InPersonTicket + + 5 + + + + + When the queue comes from a field in the form, a prefix + can be attached to the value while searching for the queue. A space + is added between this and the queue name. + Se definido, permite localizar de forma + automática a fila para qual enviar o chamado, adicionado um prefixo + ao valor de outro campo dinâmico. Se não encontrar, usa a fila padrão + para novos tickets. + Frontend::Agent::InPersonTicket + + Primeiro nível - + + + + + Template describing that the service was configured, + i.e., the ticket can be closed. Sent to the customer. + Mensagem descrevendo o serviço + configurado, i.e., o ticket pode ser fechado. Enviado ao usuário. + + Frontend::Agent::InPersonTicket + + The service was activated + and/or configure. Tests were made successfully. + + + + + Name of the field in the form which indicates the queue + to send the ticket. + Nome do campo no formulário que pode ser + usado para montar o nome da fila para enviar o chamado. + Frontend::Agent::InPersonTicket + + DF_unidade + + + + diff --git a/src/Kernel/Language/pt_BR_InPersonTicket.pm b/src/Kernel/Language/pt_BR_InPersonTicket.pm new file mode 100755 index 0000000..8ab3d7f --- /dev/null +++ b/src/Kernel/Language/pt_BR_InPersonTicket.pm @@ -0,0 +1,33 @@ +# -- +# Kernel/Modules/pt_BR_StatisticsGraphs.pm - translations for StatisticsGraphs Module +# Translations +# +# Copyright (C) 2015-2018 - SeTIC - UFSC - http://setic.ufsc.br/ +# (Rodrigo Goncalves) (rodrigo.g@ufsc.br) +# +# Version 2018-01-31 - Adjustments for OTRS 6 +# +# -- +# This software comes with ABSOLUTELY NO WARRANTY. For details, see +# the enclosed file COPYING for license information (AGPL). If you +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. +# -- +package Kernel::Language::pt_BR_InPersonTicket; + +use strict; +use warnings; +use utf8; + +sub Data { + my $Self = shift; + + $Self->{Translation}->{'Concluded'} = 'Concluído'; + $Self->{Translation}->{'In person ticket'} = 'Atendimento presencial'; + $Self->{Translation}->{'The ticket has been created with number:'} = 'Chamado criado com número: '; + $Self->{Translation}->{'Dynamic Fields IDs to Include (comma separated)'} = 'IDs dos campos dinâmicos, separados por vírgula - coloque * antes de campos que não devem usar o último valor para novos tickets'; + $Self->{Translation}->{'Customer service'} = 'Registro de atendimento'; + + + return 1; +} +1; \ No newline at end of file diff --git a/src/Kernel/Modules/InPersonTicket.pm b/src/Kernel/Modules/InPersonTicket.pm new file mode 100755 index 0000000..6cc2e42 --- /dev/null +++ b/src/Kernel/Modules/InPersonTicket.pm @@ -0,0 +1,506 @@ +# -- +# Kernel/Modules/OcurrenceControl.pm - frontend module +# +# Copyright (C) 2015-2018 - SeTIC - UFSC - http://setic.ufsc.br/ +# (Rodrigo Goncalves) (rodrigo.g@ufsc.br) +# +# Version 2018-01-31 - Adjustments for OTRS 6 +# +# -- +# This software comes with ABSOLUTELY NO WARRANTY. For details, see +# the enclosed file COPYING for license information (AGPL). If you +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. +# -- +# +package Kernel::Modules::InPersonTicket; + +use strict; +use warnings; +use Data::Dumper; + +our @ObjectDependencies = ( + "Kernel::Output::HTML::Layout", "Kernel::System::Log", + "Kernel::System::Web::Request", "Kernel::System::DB", + "Kernel::Config", "Kernel::System::CustomerUser", + "Kernel::System::Service", "Kernel::System::DynamicField::Backend", + "Kernel::System::DynamicField", "Kernel::System::User" +); + +sub new { + my ( $Type, %Param ) = @_; + + # allocate new hash for object + my $Self = {%Param}; + bless( $Self, $Type ); + + return $Self; +} + +sub Run { + my ( $Self, %Param ) = @_; + my %Data = (); + + my $ConfigObject = $Kernel::OM->Get("Kernel::Config"); + my $languageObject = $Kernel::OM->Get("Kernel::Language"); + my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); + my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request"); + my $dbObject = $Kernel::OM->Get("Kernel::System::DB"); + my $serviceObject = $Kernel::OM->Get("Kernel::System::Service"); + + $Self->BuildServiceBlock(); + $Self->BuildDynamicFieldsFields(); + + my $config = $ConfigObject->Get("Ticket::Frontend::InPersonTicket"); + $layoutObject->AddJSData( + Key => "InPersonTicket.ServiceRealized", + Value => $config->{ServiceConfiguredMessage} + ); + + if ( $paramObject->GetParam( Param => "Subaction" ) + && ( $paramObject->GetParam( Param => "Subaction" ) eq "GetUserName" ) ) + { + my $content = $Self->GetUserName( + UserID => $paramObject->GetParam( Param => "UserID" ) ); + + return $layoutObject->Attachment( + ContentType => 'application/text; charset=' + . $layoutObject->{Charset}, + Content => $content, + Type => 'inline', + NoCache => 1, + ); + } + elsif ( $paramObject->GetParam( Param => "Subaction" ) + && ( $paramObject->GetParam( Param => "Subaction" ) eq "Add" ) ) + { + return $Self->CreateTicket(); + } + + my $Output = $layoutObject->Header( + Title => $languageObject->Translate("In person ticket") ); + $Output .= $layoutObject->NavigationBar(); + $Output .= $layoutObject->Output( TemplateFile => 'InPersonTicket' ); + + # set up rich text editor + my %ParamCK = (); + $layoutObject->SetRichTextParameters( + Data => \%ParamCK, + ); + + $Output .= $layoutObject->Footer(); + return $Output; + + return $Output; + +} + +sub GetUserName { + my ( $Self, %Param ) = @_; + + my $userObject = $Kernel::OM->Get("Kernel::System::CustomerUser"); + my %dados = $userObject->CustomerUserDataGet( User => $Param{"UserID"} ); + + if (%dados) { + return $dados{UserFirstname}; + } + else { + return ""; + } + +} + +sub BuildDynamicFieldsFields { + my ( $Self, %Param ) = @_; + + my $DynamicFieldBackendObject = + $Kernel::OM->Get('Kernel::System::DynamicField::Backend'); + my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField"); + my $ConfigObject = $Kernel::OM->Get("Kernel::Config"); + my $config = $ConfigObject->Get("Ticket::Frontend::InPersonTicket"); + my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); + my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request"); + my $userObject = $Kernel::OM->Get("Kernel::System::User"); + my @dfieldList = + @{ $DynamicFieldObject->DynamicFieldListGet( Valid => 1 ) }; + my @dynamicFieldsInuse = + split( ",", $config->{DynamicFields} || "unidade" ); + my %prefs = $userObject->GetPreferences( UserID => $Self->{UserID} ); + + foreach (@dfieldList) { + my $field = $_; + if ( $field->{Name} ~~ @dynamicFieldsInuse + || '*' . $field->{Name} ~~ @dynamicFieldsInuse ) + { + + my $defValue = ""; + + if ( $field->{Name} ~~ @dynamicFieldsInuse ) { + $defValue = $prefs{ "IPT_DF_" . $field->{Name} }; + } + + my $DynamicFieldHTML = $DynamicFieldBackendObject->EditFieldRender( + DynamicFieldConfig => $field, + LayoutObject => $layoutObject, + ParamObject => $paramObject, + Value => $defValue, + Mandatory => 1, + OverridePossibleNone => 1, + UseDefaultValue => 0, + Value => "" + ); + + $layoutObject->Block( + Name => 'DynamicField', + Data => { + Name => $field->{Name}, + Label => $DynamicFieldHTML->{Label}, + Field => $DynamicFieldHTML->{Field}, + }, + ); + } + } + +} + +sub BuildServiceBlock { + my ( $Self, %Param ) = @_; + + my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); + my $paramObject = $Kernel::OM->Get("Kernel::System::Web::Request"); + my $dbObject = $Kernel::OM->Get("Kernel::System::DB"); + my $serviceObject = $Kernel::OM->Get("Kernel::System::Service"); + + my $services = $serviceObject->ServiceListGet( Valid => 1, UserID => 1 ); + my @services = @$services; + @services = sort { $a->{Name} cmp $b->{Name} } @services; + + foreach my $service (@services) { + $layoutObject->Block( + Name => 'selectService', + Data => { + ServiceID => $service->{ServiceID}, + ServiceName => $Self->GetServiceName( + Services => \@services, + ServiceID => $service->{ServiceID}, + ServiceName => $service->{Name} + ), + Disabled => $Self->LeafService( + Services => \@services, + ServiceID => $service->{ServiceID} + ) ? "" : "disabled" + } + ); + } +} + +sub GetServiceName { + my ( $Self, %Param ) = @_; + + if ( $Self->LeafService(%Param) ) { + my @tokens = split( "::", $Param{ServiceName} ); + return "  " x ( @tokens - 1 ) . @tokens[ @tokens - 1 ]; + } + else { + return $Param{ServiceName}; + } +} + +sub LeafService { + my ( $Self, %Param ) = @_; + + my $services = $Param{Services}; + my @services = @$services; + my $serviceID = $Param{ServiceID}; + + foreach my $service (@services) { + if ( ( exists $service->{ParentID} ) + && ( $service->{ParentID} == $serviceID ) ) + { + return 0; + } + } + + return 1; +} + +sub GetQueueID() { + my ( $Self, %Param ) = @_; + + my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request"); + my $QueueObject = $Kernel::OM->Get("Kernel::System::Queue"); + my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField"); + my $ConfigObject = $Kernel::OM->Get("Kernel::Config"); + my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); + my $DynamicFieldBackendObject = + $Kernel::OM->Get('Kernel::System::DynamicField::Backend'); + + # Gets default Queue + my $ConfigTicket = + $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage"); + + my $QueueDefault = $ConfigTicket->{"QueueDefault"}; + + my %QueueListID = $QueueObject->QueueList( Valid => 1 ); + my %QueueList = reverse $QueueObject->QueueList( Valid => 1 ); + my $QueueID = $QueueList{$QueueDefault}; + my $Queue = $QueueListID{$QueueID}; + + $Self->{ConfigModule} = + $ConfigObject->Get("Ticket::Frontend::InPersonTicket"); + + # Checks if there is a field for the queue + my $QueuePrefix = $Self->{ConfigModule}->{"QueuePrefix"}; + my $QueueField = $Self->{ConfigModule}->{"QueueField"}; + + if ( $QueuePrefix && $QueueField ) { + my $dynFieldQueue = + $DynamicFieldObject->DynamicFieldGet( Name => $QueueField ); + my $QueueSelected = $DynamicFieldBackendObject->EditFieldValueGet( + DynamicFieldConfig => $dynFieldQueue, + ParamObject => $ParamObject, + LayoutObject => $LayoutObject, + ); + + my $QueueName = "$QueuePrefix $QueueSelected"; + + if ( $QueueList{$QueueName} ) { + $QueueID = $QueueList{$QueueName}; + $Queue = $QueueName; + } + } + + return ( $Queue, $QueueID ); +} + +sub CreateTicket { + my ( $Self, %Param ) = @_; + my %Data = (); + + my $languageObject = $Kernel::OM->Get("Kernel::Language"); + my $TicketObject = $Kernel::OM->Get("Kernel::System::Ticket"); + my $ConfigObject = $Kernel::OM->Get("Kernel::Config"); + my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request"); + my $BackendObject = + $Kernel::OM->Get("Kernel::System::DynamicField::Backend"); + my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField"); + my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser"); + my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout"); + my $userObject = $Kernel::OM->Get("Kernel::System::User"); + my $DynamicFieldBackendObject = + $Kernel::OM->Get('Kernel::System::DynamicField::Backend'); + + # Queue + my ( $Queue, $QueueID ) = $Self->GetQueueID(%Param); + $Data{QueueID} = $QueueID; + my $email = $ParamObject->GetParam( Param => "userID" ); + + $Self->{Config} = + $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage"); + + $Self->{ConfigModule} = + $ConfigObject->Get("Ticket::Frontend::InPersonTicket"); + + my $TicketID = $TicketObject->TicketCreate( + Title => $languageObject->Translate("In person ticket"), + QueueID => $QueueID, + Priority => $Self->{Config}->{PriorityDefault}, + Lock => 'unlock', + State => ( + $ParamObject->GetParam( Param => "concluded" ) + ? 'closed successful' + : 'new' + ), + ServiceID => $ParamObject->GetParam( Param => "ServiceID" ), + TypeID => $Self->{ConfigModule}->{TypeID}, + CustomerID => $Self->GetUserIDFromEmail( + EMail => $email, + DefaultUserDomain => $Self->{ConfigModule}->{DefaultUserDomain}, + DefaultCustomerID => $Self->{ConfigModule}->{DefaultCustomerID} + ), + CustomerUser => $Self->GetUserIDFromEmail( + EMail => $email, + DefaultUserDomain => $Self->{ConfigModule}->{DefaultUserDomain}, + DefaultCustomerID => $Self->{ConfigModule}->{DefaultCustomerID} + ), + OwnerID => $Self->{ConfigModule}->{DefaultOwnerID}, + UserID => $Self->{ConfigModule}->{DefaultOwnerID}, + ); + + my @dfieldList = + @{ $DynamicFieldObject->DynamicFieldListGet( Valid => 1 ) }; + my @dynamicFieldsInuse = + split( ",", $Self->{ConfigModule}->{DynamicFields} ); + + foreach (@dfieldList) { + my $field = $_; + + if ( $field->{Name} ~~ @dynamicFieldsInuse + || '*' . $field->{Name} ~~ @dynamicFieldsInuse ) + { + my $value = $DynamicFieldBackendObject->EditFieldValueGet( + DynamicFieldConfig => $field, + ParamObject => $ParamObject, + LayoutObject => $LayoutObject, + ); + + if ( $field->{Name} ~~ @dynamicFieldsInuse ) { + $userObject->SetPreferences( + UserID => $Self->{UserID}, + Key => "IPT_DF_" . $field->{Name}, + Value => $value, + ); + } + + if ($value) { + $DynamicFieldBackendObject->ValueSet( + DynamicFieldConfig => $field, + ObjectID => $TicketID, + Value => $value, + UserID => $Self->{UserID}, + ); + } + } + } + + my $MimeType = 'text/plain'; + + # Create article + my $FullName = $ParamObject->GetParam( Param => "UserName" ); + + my $From = "\"$FullName\" <$email>"; + + my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForChannel(ChannelName => 'Email'); + + my $ArticleID = $ArticleBackendObject->ArticleCreate( + TicketID => $TicketID, + ArticleType => 'phone', + SenderType => 'customer', + From => $email, + To => $Queue, + Subject => $languageObject->Translate("Customer service"), + Body => $ParamObject->GetParam( Param => "Description" ), + MimeType => $MimeType, + Charset => $LayoutObject->{UserCharset}, + UserID => $Self->{ConfigModule}->{DefaultOwnerID}, + HistoryType => $Self->{Config}->{HistoryType}, + HistoryComment => $Self->{Config}->{HistoryComment} || '%%', + AutoResponseType => '', + OrigHeader => { + From => $From, + To => $Queue, + Subject => $languageObject->Translate("Customer service"), + Body => $ParamObject->GetParam( Param => "Description" ), + }, + Queue => $Queue, + IsVisibleForCustomer => 1 + ); + + my $ReplyUser = + $Kernel::OM->Get('Kernel::System::TemplateGenerator')->Template( + TemplateID => ( + $ParamObject->GetParam( Param => "concluded" ) + ? $Self->{ConfigModule}->{ReplyModelIDClosed} + : $Self->{ConfigModule}->{ReplyModelID} + ), + TicketID => $TicketID, + UserID => $Self->{ConfigModule}->{DefaultOwnerID}, + ); + + my $corpo = $ParamObject->GetParam( Param => "Description" ); + $ReplyUser =~ s/CONTEUDO/$corpo/g; + + my %sysAddr = $Kernel::OM->Get('Kernel::System::SystemAddress') + ->SystemAddressGet( ID => 1 ); + + my $FromSystem = $sysAddr{Name}; + + $MimeType = 'text/html'; + + $ArticleID = $ArticleBackendObject->ArticleSend( + TicketID => $TicketID, + ArticleType => + 'note-internal', # email-external|email-internal|phone|fax|... + SenderType => 'agent', # agent|system|customer + From => $FromSystem, + To => $email, # not required but useful + Subject => $languageObject->Translate("Customer service"), # required + Body => $ReplyUser, # required + Charset => $LayoutObject->{UserCharset}, + MimeType => $MimeType, + Loop => 0, # 1|0 used for bulk emails + HistoryType => + 'AddNote', # Move|AddNote|PriorityUpdate|WebRequestCustomer|... + HistoryComment => 'Auto-reply', + NoAgentNotify => 0, # if you don't want to send agent notifications + UserID => $Self->{ConfigModule}->{DefaultOwnerID}, + IsVisibleForCustomer => 1 + ); + + $Data{TicketNumber} = + $TicketObject->TicketNumberLookup( TicketID => $TicketID ); + + # build output + my $Output = $LayoutObject->Header( + Title => $languageObject->Translate("In person ticket") ); + my %BlockData = (); + $BlockData{TicketNumber} = + '' + . $Data{TicketNumber} . ''; + $LayoutObject->Block( + Name => 'NewTicketCreated', + Data => \%BlockData + ); + + # set up rich text editor + my %ParamCK = (); + $LayoutObject->SetRichTextParameters( + Data => \%ParamCK, + ); + + + $Output .= $LayoutObject->NavigationBar(); + $Output .= $LayoutObject->Output( + Data => \%Data, + TemplateFile => 'InPersonTicket', + ); + $Output .= $LayoutObject->Footer(); + return $Output; +} + +sub GetUserIDFromEmail { + my ( $Self, %Param ) = @_; + + my $email = $Param{EMail}; + my $result = $Param{DefaultCustomerID}; + my $domainList = $Param{DefaultUserDomain}; + + if ( index( $email, '@' ) == -1 ) { + return $email; + } + + my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser"); + + if ($domainList) { + my @domains = split( ",", $domainList ); + + for my $domain (@domains) { + my @parts = split( "@", $email ); + if ( $parts[1] eq $domain ) { + my $id = $parts[0]; + my %List = $CustomerUserObject->CustomerSearch( + UserLogin => $id, + Valid => 1, + ); + if ( keys %List ) { + $result = $id; + return $result; + } + } + } + } + + return $result; +} + +1; diff --git a/src/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt b/src/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt new file mode 100755 index 0000000..cbd0515 --- /dev/null +++ b/src/Kernel/Output/HTML/Templates/Standard/InPersonTicket.tt @@ -0,0 +1,105 @@ +# -- +# Kernel/Output/HTML/Standard/EditOcurrence.tt - overview +# +# Copyright (C) 2015-2018 - SeTIC - UFSC - http://setic.ufsc.br/ +# (Rodrigo Goncalves) (rodrigo.g@ufsc.br) +# +# Version 2018-01-31 - Adjustments for OTRS 6 +# -- +# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $ +# -- +# This software comes with ABSOLUTELY NO WARRANTY. For details, see +# the enclosed file COPYING for license information (AGPL). If you +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt. +# -- +
+ +

[% Translate("In person ticket") | html %]

+ + [% BreadcrumbPath = [ + { + Name => Translate('In person ticket'), + Link => Env("Action"), + }, + ] + %] + + [% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %] + + +
+
+
+

[% Translate("New ticket") | html %]

+
+ + [% RenderBlockStart("NewTicketCreated") %] +
+

[% Translate("The ticket has been created with number:") | html %][% Data.TicketNumber %] +

+ [% RenderBlockEnd("NewTicketCreated") %] + + +
+ +
+ + + + +
+ + +
+ + + +
+ + + +
+ + + [% RenderBlockStart("DynamicField") %] + [% Data.Label %] +
+ [% Data.Field %] +
+
+ + + + [% RenderBlockEnd("DynamicField") %] + + + +
+ +

[% Translate("This field is required.") | html %]

+

[% Translate("This field is required.") | html %]

+
+ Atalhos: + +
+
+
+ + + +
+ + + +
+
+ +
+
+
+ \ No newline at end of file diff --git a/src/var/httpd/htdocs/js/InPersonTicket.js b/src/var/httpd/htdocs/js/InPersonTicket.js new file mode 100755 index 0000000..d0e5250 --- /dev/null +++ b/src/var/httpd/htdocs/js/InPersonTicket.js @@ -0,0 +1,55 @@ +/** + * InPersonTicket module - SeTIC - UFSC - http://setic.ufsc.br/ + * Rodrigo Gonçalves - rodrigo.g@ufsc.br + * + * Version 2018-01-31 - Conversion to JS Module, to support OTRS 6 + * + * + */ + +var Core = Core || {}; +Core.Agent = Core.Agent || {}; + + +Core.Agent.InPersonTicket = (function (TargetNS) { + + TargetNS.Init = function() { + $("#userID").blur(function() { + TargetNS.dealEmail($("#userID").val()); + }); + } + + TargetNS.modeloServicoConfigurado = function () { + + CKEDITOR.instances['RichTextDescription'].setData(Core.Config.Get('InPersonTicket.ServiceRealized')); + //$("#RichTextDescription").val(); + return false; + } + + TargetNS.dealEmail = function(email) { + var arr = email.split("@"); + if (arr[0]) { + var url = "/otrs/index.pl?Action=InPersonTicket;Subaction=GetUserName;UserID=" + arr[0]; + $.get(url, function(data) { + $("#UserName").val(data); + if (data) { + $("#SelectService").focus(); + } + }).fail(function(jqXHR, textStatus, errorThrown) { + alert(textStatus); + }); + + } + } + + Core.Init.RegisterNamespace(TargetNS, 'APP_MODULE'); + + return TargetNS; + +}(Core.Agent.InPersonTicket || {})); + + + + + + -- libgit2 0.21.2