Agents per queue matrix

Shows through which queues an agent can be reached and which queues he manages

Required PERL Packages:

Config required:

A view "vw_user_queues" must be created in the database. This view should output lines in the following format:

type(Manage|Path) user(Agent name) queue(Queue name)

Whereas a 'Manage' type indicates that the agents manages the given queue and a 'Path' type indicates that the user can be reached through the queue. Subqueues are automatically removed (if the parent queue is present) from the result, when building the resulting matrix. A sample query is present in the sources.

Package building:

To build the package, do the following:

cd dist
./CreateOpm.sh

The generated package will be on the same dist directory

Issues:

This module was developed in-house and thus is provided without warranty or support. If you have a problem, please open an issue at https://softwarepublico.gov.br/gitlab/setic-ufsc/otrs-agents-per-queue