Software Público Brasileiro

<?xml version="1.0" encoding="UTF-8" ?>
<otrs_config init="Application"	version="2.0">
	
	<!-- Customer settings -->
	<Setting Name="CustomerFrontend::Module###NewTicketWizard" Required="0" Valid="1">
		<Description>Front-end module registration for the customer interface</Description>
		<Navigation>Frontend::Customer::ModuleRegistration</Navigation>
		<Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
    				<Item Key="Description">Module for creating custom new tickets</Item>
    				<Item Key="NavBarName">NewTicketWizard</Item>
    			</Hash>
            </Item>
        </Value>
	</Setting>
    <Setting Name="Loader::Module::NewTicketWizard###002-NewTicketWizard" Required="0" Valid="1">
        <Description Translatable="1">Front-end module loader for the customer interface</Description>
        <Navigation>Frontend::Customer::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>alpaca/alpaca.min.css</Item>
                        <Item>jqueryfileupload/jquery.fileupload.css</Item>
                        <Item>jqueryfileupload/jquery.fileupload-ui.css</Item>
                        <Item>bootstrap/bootstrap-theme.min.css</Item>
                        <Item>bootstrap/bootstrap.min.css</Item>
                        <Item>bootstrap/bootstrap-select.min.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>thirdparty/jqueryfileupload/jquery.fileupload.js</Item>
                        <Item>thirdparty/jqueryfileupload/jquery.fileupload-process.js</Item>
                        <Item>thirdparty/jqueryfileupload/jquery.fileupload-ui.js</Item>
                        <Item>thirdparty/jqueryfileupload/jquery.iframe-transport.js</Item>
                        <Item>thirdparty/jqueryfileupload/jquery.ui.widget.js</Item>
                        <Item>thirdparty/bootstrap/bootstrap.min.js</Item>
                        <Item>thirdparty/bootstrap/bootstrap-select.min.js</Item>
                        <Item>thirdparty/alpaca/handlebars.js</Item>
                        <Item>thirdparty/alpaca/alpaca.min.js</Item>
                        <Item>NewTicketWizard.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Navigation###NewTicketWizard###002-NewTicketWizard" Required="0" Valid="1">
        <Description Translatable="1">Front-end module main menu item registration</Description>
        <Navigation>Frontend::Customer::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description">New ticket</Item>
                        <Item Key="Name">New ticket</Item>
                        <Item Key="Link">Action=NewTicketWizard</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">NewTicketWizard</Item>
                        <Item Key="Type">Menu</Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey"></Item>
                        <Item Key="Prio">8400</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
 	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###BasicSchema"
		Required="0" Valid="1">
		<Description>Describe the form basic schema (AlpacaJS Syntax). "DF_*" identify dynamic fields. CF_SCHEMA placeholder gets replaced by the services custom fields. It must be followed by a comma (,) and have no preceeding comma (,). See the package documentation for examples</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="Textarea" Regex="">
  "service": {
    "type": "string",
    "required": true
  },
  "type": {
    "type": "number",
    "enum": [
      OTRS_type_values
    ],
    "required": true
  }
  CF_SCHEMA
  ,
  "subject": {
    "type": "string",
    "required": true
  },
  "description": {
    "type": "string",
    "required": true
  },
	"attachment": {
    "type": "string",
	"format": "uri"
  },			   
  "Action": {
    "type": "string",
    "default": "NewTicketWizard"
  },
  "FormID": {
	"type": "string"
  },
  "Subaction": {
    "type": "string",
    "default": "CreateTicket"
  }
			</Item>
		</Value>
	</Setting>
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###BasicForm"
		Required="0" Valid="1">
		<Description>Describe the form basic fields  (AlpacaJS Syntax). "DF_*" identify dynamic fields. CF_FORM placeholder	gets replaced by the services custom fields. It must be followed by a comma (,) and have no preceeding comma (,). See the package documentation for examples</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="Textarea" Regex="">
  "type": {
    "type": "select",
    "removeDefaultNone": false,
    "label": "Type:",
    "optionLabels": [
      OTRS_type_labels
    ]
  },
  "service": {
    "type": "hidden"
  }
  CF_FORM,
  "subject": {
    "type": "text",
    "label": "Subject:",
    "size": 80
  },
  "description": {
    "type": "ckeditor",
    "label": "Description:",
    "cols": 80,
	"ckeditor": {
		"toolbar": [
            ["Font", "FontSize", "-", "Bold", "Italic", "Underline", "-", "NumberedList", "BulletedList", "-", "Paste"],
        	["Image", "Table", "-", "Link"]
    	],
		"language": "en"
	},
	"helper": "To insert images, drag from your computer or use the insert image button."
  },
  "attachment": {					
	"type": "upload",
    "maxNumberOfFiles": 100,
	"maxFileSize": 24000000,
    "multiple": true,
	"showUploadPreview": false,
  	"upload": {
      "url": "/otrs/customer.pl?Action=NewTicketWizard;UploadFileCmd=UploadFile",
      "autoUpload" : true,
      "method": "post"
  	},
  	"label": "Attachment:",
  	"helper": "Attach a file if necessary."
  },	
  "Action": {
    "type": "hidden"
  },  
  "FormID": {
    "type": "hidden"
  },
  "Subaction": {
    "type": "hidden"
  }
			</Item>
		</Value>
	</Setting>
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###MessageChooseService"
		Required="0" Valid="1">
		<Description>Initial message orienting the user to choose a service</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="String" ValueRegex="">Choose the service to which you desire support</Item>
		</Value>
	</Setting>
 
 	<!-- Common settings (public & customer) -->
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###QueueField"
		Required="0" Valid="1">
		<Description>Name of the field in the form which indicates the queue to send the ticket. Non-obligatory.</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="String" ValueRegex=""></Item>
		</Value>
	</Setting>
 	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###QueuePrefix"
		Required="0" Valid="1">
		<Description>When the queue comes from a field in the form, a prefix can be attached to the value while searching for the queue. A space is added between this and the queue name.</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="String" ValueRegex=""></Item>
		</Value>
	</Setting>
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###ShowQueue" Required="0" Valid="1">
		<Description>When false, forces the queue to be pre-selected</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="String" ValueRegex="^\d+$">0</Item>
		</Value>
	</Setting>
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###CustomTemplate"
		Required="0" Valid="1">
		<Description>Custom template suffix for header and footer, to be loaded from the templates</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="String"></Item>
		</Value>
	</Setting>
	<Setting Name="PublicFrontend::Module###PictureUpload" Required="1" Valid="1">
    	<Description Translatable="1">Frontend module registration for image uploading in public environment</Description>
        <Navigation>Frontend::Public::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description">Picture upload module</Item>
                    <Item Key="Title">Picture upload</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
		
	<!-- Admin settings -->	
	<Setting Name="Frontend::Module###NewTicketWizardServiceForm" Required="0" Valid="1">
		<Description>Frontend module registration for the agent interface service forms editor</Description>
		<Navigation>Frontend::Admin::ModuleRegistration</Navigation>
		<Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
    				<Item Key="Description">Admin</Item>
    				<Item Key="Title">Service forms</Item>
    				<Item Key="NavBarName">Admin</Item>
    			</Hash>
            </Item>
        </Value>
	</Setting>
    <Setting Name="Loader::Module::NewTicketWizardServiceForm###002-NewTicketWizard" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent services forms editor interface</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>jquery.jsonview.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>thirdparty/jqueryjsonview/jquery.jsonview.js</Item>
                        <Item>thirdparty/jquerychili/jquery.chili.js</Item>
                        <Item>thirdparty/jquerychili/jquery.chili.recipes.javascript.js</Item>
                        <Item>thirdparty/jquerychili/jquery.chili.recipes.js</Item>
                        <Item>NewTicketWizardServiceForm.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###NewTicketWizardServiceForm###002-NewTicketWizard" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###NewTicketWizardServiceForm" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name">Service forms</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description">Create and manage service forms</Item>
                <Item Key="IconBig"></Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting> 
    
    
    
    
    
	<Setting Name="Frontend::Module###NewTicketWizardRestrictedService" Required="0" Valid="1">
		<Description>Frontend module registration for the agent interface restricted service</Description>
		<Navigation>Frontend::Admin::ModuleRegistration</Navigation>
		<Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
    				<Item Key="Description">Admin</Item>
    				<Item Key="Title">Service forms</Item>
    				<Item Key="NavBarName">Admin</Item>
    			</Hash>
            </Item>
        </Value>
	</Setting>
    <Setting Name="Frontend::Navigation###NewTicketWizardRestrictedService###002-NewTicketWizard" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###NewTicketWizardRestrictedService" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name">Restricted services</Item>
                <Item Key="Block">Ticket</Item>
                <Item Key="Description">Create and manage restricted service</Item>
                <Item Key="IconBig"></Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting> 
    
    
    
 
 	<!-- Public settings -->
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###MessageChooseServicePublic"
		Required="0" Valid="1">
		<Description>Initial message orienting the user to choose a service</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="String" ValueRegex="">Choose the service to which you desire support.</Item>
		</Value>
	</Setting>
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###DefaultCustomerID"
		Required="1" Valid="1">
		<Description>Customer ID to use when public ticket is created, since the public user has no customerID</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="String" ValueRegex=""></Item>
		</Value>
	</Setting>
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###DefaultUserID"
		Required="1" Valid="1">
		<Description>Default agent for created tickets. Per-default it is 1 (OTRS Admin)</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="String" ValueRegex="^\d+$">1</Item>
		</Value>
	</Setting>		
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###DefaultUserDomain"
		Required="1" Valid="1">
		<Description>Default domain for user e-mails. This setting helps the module finding the associated user automatically through the e-mail, even though he didn't use the authenticated customer interface</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="String" ValueRegex=""></Item>
		</Value>
	</Setting>		
	<Setting Name="PublicFrontend::Module###NewTicketWizardPublic" Required="0" Valid="1">
		<Description>Module registration for NewTicketWizardPublic module</Description>
		<Navigation>Frontend::Public::ModuleRegistration</Navigation>
		<Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
    				<Item Key="Description">Module for creating custom new tickets in public interface</Item>
    				<Item Key="NavBarName">NewTicketWizardPublic</Item>
    			</Hash>
            </Item>
        </Value>
	</Setting>
    <Setting Name="Loader::Module::NewTicketWizardPublic###002-NewTicketWizard" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the public new ticket interface</Description>
        <Navigation>Frontend::Public::ModuleRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>alpaca/alpaca.min.css</Item>
                        <Item>jqueryfileupload/jquery.fileupload.css</Item>
                        <Item>jqueryfileupload/jquery.fileupload-ui.css</Item>
                        <Item>bootstrap/bootstrap-theme.min.css</Item>
                        <Item>bootstrap/bootstrap.min.css</Item>
                        <Item>bootstrap/bootstrap-select.min.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>thirdparty/jqueryfileupload/jquery.fileupload.js</Item>
                        <Item>thirdparty/jqueryfileupload/jquery.fileupload-process.js</Item>
                        <Item>thirdparty/jqueryfileupload/jquery.fileupload-ui.js</Item>
                        <Item>thirdparty/jqueryfileupload/jquery.iframe-transport.js</Item>
                        <Item>thirdparty/jqueryfileupload/jquery.ui.widget.js</Item>
                        <Item>thirdparty/bootstrap/bootstrap.min.js</Item>
                        <Item>thirdparty/bootstrap/bootstrap-select.min.js</Item>
                        <Item>thirdparty/alpaca/handlebars.js</Item>
                        <Item>thirdparty/alpaca/alpaca.min.js</Item>
                        <Item>NewTicketWizard.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="PublicFrontend::Navigation###NewTicketWizardPublic###002-NewTicketWizard" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration for the public interface</Description>
        <Navigation>Frontend::Public::ModuleRegistration</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description">New ticket wizard public</Item>
                        <Item Key="Name">New ticket public</Item>
                        <Item Key="Link">Action=NewTicketWizardPublic</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">NewTicketWizardPublic</Item>
                        <Item Key="Type">Menu</Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey"></Item>
                        <Item Key="Prio">8400</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###BasicSchemaPublic"
		Required="0" Valid="1">
		<Description>Describe the form basic schema (AlpacaJS Syntax). "DF_*" identify dynamic fields. CF_SCHEMA placeholder gets replaced by the services custom fields. It must be followed by a comma (,) and have no preceeding comma (,). See the package documentation for examples.</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="Textarea" Regex="">
  "service": {
    "type": "string",
    "required": true
  },
  "name": {
    "type": "string",
    "required": true
  },
  "email": {
    "type": "string",
    "required": true
  },							
  "type": {
    "type": "number",
    "enum": [
      OTRS_type_values
    ],
    "required": true
  }
  CF_SCHEMA
  ,
  "subject": {
    "type": "string",
    "required": true
  },
  "description": {
    "type": "string",
    "required": true
  },
	"attachment": {
    "type": "array"
  },			   
  "Action": {
    "type": "string",
    "default": "NewTicketWizardPublic"
  },
  "FormID": {
	"type": "string"
  },
  "Subaction": {
    "type": "string",
    "default": "CreateTicket"
  }
			</Item>
		</Value>
	</Setting>
	<Setting Name="Ticket::Frontend::Customer::NewTicketWizard###BasicFormPublic"
		Required="0" Valid="1">
		<Description>Describe the form basic fields  (AlpacaJS Syntax). "DF_*" identify dynamic fields. CF_FORM placeholder gets replaced by the services custom fields. It must be followed by a comma (,) and have no preceeding comma (,). See the package documentation for examples.</Description>
		<Navigation>Frontend::Customer::NewTicketWizard</Navigation>
		<Value>
			<Item ValueType="Textarea" Regex="">
  "name": {
    "type": "text",
    "label": "Name:"
    
  },
  "email": {
    "type": "email",
    "label": "E-mail:",
	"helper": ""
    
  },								
  "type": {
    "type": "select",
    "removeDefaultNone": false,
    "label": "Type:",
    "optionLabels": [
      OTRS_type_labels
    ]
  },
  "service": {
    "type": "hidden"
  }
  CF_FORM,
  "subject": {
    "type": "text",
    "label": "Subject:",
    "size": 80
  },
  "description": {
    "type": "ckeditor",
    "label": "Description:",
    "cols": 80,
	"ckeditor": {
		"toolbar": [
            ["Font", "FontSize", "-", "Bold", "Italic", "Underline", "-", "NumberedList", "BulletedList", "-", "Paste"],
        	["Image", "Table", "-", "Link"]
    	],
		"language": "pt-br"
	},
	"helper": "To insert images, drag from your computer or use the insert image button."
  },
  "attachment": {					
	"type": "upload",
    "maxNumberOfFiles": 100,
	"maxFileSize": 24000000,
    "multiple": true,
	"showUploadPreview": false,
  	"upload": {
      "url": "/otrs/public.pl?Action=NewTicketWizardPublic;UploadFileCmd=UploadFile",
      "autoUpload" : true,
      "method": "post"
  	},
  	"label": "Attachment:",
  	"helper": "Attach a file if necessary."
  },	
  "Action": {
    "type": "hidden"
  },  
  "FormID": {
    "type": "hidden"
  },
  "Subaction": {
    "type": "hidden"
  }
			</Item>
		</Value>
	</Setting>
				
</otrs_config>