ServiceForm.pm
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# --
# Kernel/System/ServiceForm.pm - core module - SeTIC - UFSC - http://setic.ufsc.br/
# Rodrigo Gonçalves - rodrigo.g@ufsc.br
#
# Version 01/12/2015 - Support for OTRS 4.0.3
#
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::System::ServiceForm;
use strict;
use warnings;
use utf8;
our @ObjectDependencies = (
"Kernel::System::DB",
"Kernel::System::Log");
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
return $Self;
}
=head
Returns a service form
=cut
sub GetServiceForm {
my ( $Self, %Param ) = @_;
my $DBObject = $Kernel::OM->Get("Kernel::System::DB");
# get service form from db
$DBObject->Prepare(
SQL => 'SELECT service_id, introduction, form, form_schema, fixed_values, custom_props FROM service_form WHERE service_id = ? and queue_id is null',
Bind => [ \$Param{ServiceID} ],
Limit => 1,
);
# fetch the result
my %ServiceData;
while ( my @Row = $DBObject->FetchrowArray() ) {
$ServiceData{ServiceID} = $Row[0];
$ServiceData{Introduction} = $Row[1];
$ServiceData{Form} = $Row[2];
$ServiceData{Schema} = $Row[3];
$ServiceData{FixedValues} = $Row[4];
$ServiceData{CustomProps} = $Row[5];
}
return %ServiceData;
}
=head
Returns a service form for a give queue
=cut
sub GetServiceFormForQueue {
my ( $Self, %Param ) = @_;
my $DBObject = $Kernel::OM->Get("Kernel::System::DB");
# get service form from db
$DBObject->Prepare(
SQL => 'SELECT service_id, introduction, form, form_schema, fixed_values, custom_props FROM service_form WHERE service_id = ? and queue_id = ? ',
Bind => [ \$Param{ServiceID}, \$Param{QueueID} ],
Limit => 1,
);
# fetch the result
my %ServiceData;
while ( my @Row = $DBObject->FetchrowArray() ) {
$ServiceData{ServiceID} = $Row[0];
$ServiceData{Introduction} = $Row[1];
$ServiceData{Form} = $Row[2];
$ServiceData{Schema} = $Row[3];
$ServiceData{FixedValues} = $Row[4];
$ServiceData{CustomProps} = $Row[5];
}
return %ServiceData;
}
=head
Saves a service form.
=cut
sub SaveServiceForm {
my ( $Self, %Param ) = @_;
my $DBObject = $Kernel::OM->Get("Kernel::System::DB");
for my $Argument (qw(ServiceID Introduction)) {
if ( !$Param{$Argument} ) {
$Kernel::OM->Get("Kernel::System::Log")->Log(
Priority => 'error',
Message => "Need $Argument!",
);
return;
}
}
my %serviceForm = $Self->GetServiceForm(ServiceID => $Param{ServiceID});
my $update = ($serviceForm{ServiceID});
if ($update) {
$DBObject->Do(SQL => 'UPDATE service_form SET introduction=?,form=?,form_schema=?,fixed_values=?,custom_props=? where service_id=? and queue_id is null',
Bind => [
\$Param{Introduction}, \$Param{Form}, \$Param{Schema}, \$Param{FixedValues}, \$Param{CustomProps}, \$Param{ServiceID}
]);
} else {
$DBObject->Do(SQL => 'INSERT INTO service_form(service_id,introduction,form,form_schema,fixed_values,custom_props) VALUES (?,?,?,?,?,?)',
Bind => [
\$Param{ServiceID}, \$Param{Introduction}, \$Param{Form}, \$Param{Schema}, \$Param{FixedValues}, \$Param{CustomProps}
]);
}
return 1;
}
=head
Saves a service form for a give queue.
=cut
sub SaveServiceFormForQueue {
my ( $Self, %Param ) = @_;
my $DBObject = $Kernel::OM->Get("Kernel::System::DB");
for my $Argument (qw(ServiceID Introduction)) {
if ( !$Param{$Argument} ) {
$Kernel::OM->Get("Kernel::System::Log")->Log(
Priority => 'error',
Message => "Need $Argument!",
);
return;
}
}
my %serviceForm = $Self->GetServiceFormForQueue(ServiceID => $Param{ServiceID}, QueueID => $Param{QueueID});
my $update = ($serviceForm{ServiceID});
if ($update) {
$DBObject->Do(SQL => 'UPDATE service_form SET introduction=?,form=?,form_schema=?,fixed_values=?,custom_props=? where service_id=? and queue_id=? ',
Bind => [
\$Param{Introduction}, \$Param{Form}, \$Param{Schema}, \$Param{FixedValues}, \$Param{CustomProps}, \$Param{ServiceID}, \$Param{QueueID}
]);
} else {
$DBObject->Do(SQL => 'INSERT INTO service_form(service_id,introduction,form,form_schema,queue_id,fixed_values,custom_props) VALUES (?,?,?,?,?,?,?)',
Bind => [
\$Param{ServiceID}, \$Param{Introduction}, \$Param{Form}, \$Param{Schema}, \$Param{QueueID}, \$Param{FixedValues}, \$Param{CustomProps}
]);
}
return 1;
}
=head
Removes a service form for a give queue.
=cut
sub RemoveServiceFormForQueue {
my ( $Self, %Param ) = @_;
my $DBObject = $Kernel::OM->Get("Kernel::System::DB");
for my $Argument (qw(ServiceID QueueID)) {
if ( !$Param{$Argument} ) {
$Kernel::OM->Get("Kernel::System::Log")->Log(
Priority => 'error',
Message => "Need $Argument!",
);
return;
}
}
$DBObject->Do(SQL => 'DELETE FROM service_form WHERE service_id=? AND queue_id=? ',
Bind => [\$Param{ServiceID}, \$Param{QueueID}]);
return 1;
}
1;