Correcao de bug quando fixava o campo description

1 parent ca5a7fa3
Showing 43 changed files with 1347 additions and 2381 deletions Show diff stats
Kernel/Config/Files/NewTicketWizard.xml
Kernel/Language/pt_BR_NewTicketWizard.pm
Kernel/Language/pt_BR_NewTicketWizardPublic.pm
Kernel/Language/pt_BR_NewTicketWizardServiceForm.pm
Kernel/Modules/NewTicketWizard.pm
Kernel/Modules/NewTicketWizardPublic.pm
Kernel/Modules/NewTicketWizardServiceForm.pm
Kernel/Output/HTML/Templates/Standard/CustomerFooterNTWSeTIC.tt
Kernel/Output/HTML/Templates/Standard/CustomerHTMLHeadNTWSeTIC.tt
Kernel/Output/HTML/Templates/Standard/CustomerHeaderNTWSeTIC.tt
Kernel/Output/HTML/Templates/Standard/NewTicketWizard.tt
Kernel/Output/HTML/Templates/Standard/NewTicketWizardServiceForm.tt
Kernel/Output/HTML/Templates/Standard/NewTicketWizardServiceFormEdit.tt
Kernel/Output/HTML/Templates/Standard/NewTicketWizardTicketCreated.tt
Kernel/System/RestrictedService.pm
Kernel/System/ServiceForm.pm
Kernel/System/TicketWizard.pm
NewTicketWizard.sopm
NewTicketWizardSeTIC.sopm
NewTicketWizardUFSC.sopm
 <?xml version="1.0" encoding="UTF-8" ?>
 <otrs_config init="Application"	version="1.0">
+	
+
 	<ConfigItem Name="CustomerFrontend::Module###NewTicketWizard" Required="0" Valid="1">
 		<Description>Frontend module registration for the customer interface.</Description>
 		<Group>Ticket</Group>
@@ -16,19 +18,29 @@
 					<Type>Menu</Type>
 					<Prio>8400</Prio>
 				</NavBar>
-				<!-- AlpacaJS -->
-		<Loader>
+				<Loader>
+			        <JavaScript>thirdparty/jqueryfileupload/jquery.fileupload.js</JavaScript>
+					<JavaScript>thirdparty/jqueryfileupload/jquery.fileupload-process.js</JavaScript>
+					<JavaScript>thirdparty/jqueryfileupload/jquery.fileupload-ui.js</JavaScript>										
+   			        <JavaScript>thirdparty/jqueryfileupload/jquery.iframe-transport.js</JavaScript>			        															
+					<JavaScript>thirdparty/jqueryfileupload/jquery.ui.widget.js</JavaScript>										
+					<JavaScript>thirdparty/bootstrap/bootstrap.min.js</JavaScript>
+					<JavaScript>thirdparty/bootstrap/bootstrap-select.min.js</JavaScript>
+					<JavaScript>thirdparty/alpaca/handlebars.js</JavaScript>
+					<JavaScript>thirdparty/alpaca/alpaca.min.js</JavaScript>
+
+					
 					<JavaScript>NewTicketWizard.js</JavaScript>
-					<JavaScript>thirdparty/handlebars/handlebars.js</JavaScript>
-					<JavaScript>thirdparty/alpaca/alpaca-full.min.js</JavaScript>
-					<JavaScript>thirdparty/alpaca/jquery.sumoselect.js</JavaScript>
-					<JavaScript>thirdparty/alpaca/datatables.js</JavaScript>
-					<JavaScript>thirdparty/maskedinput/jquery.maskedinput.min.js</JavaScript>
-					<JavaScript>thirdparty/jquery-validate-1.13.0/jquery.validate.js</JavaScript>
-					<CSS>alpaca/alpaca-newticketwizard.css</CSS>
-					<CSS>alpaca/sumoselect.css</CSS>
-					<CSS>alpaca/alpaca-jqueryui-newticketwizard.css</CSS>
-					<CSS>alpaca/datatables.css</CSS>
+					
+					<CSS>alpaca/alpaca.min.css</CSS>
+					
+					<CSS>jqueryfileupload/jquery.fileupload.css</CSS>
+					<CSS>jqueryfileupload/jquery.fileupload-ui.css</CSS>
+					
+					<CSS>bootstrap/bootstrap-theme.min.css</CSS>															
+					<CSS>bootstrap/bootstrap.min.css</CSS>
+					<CSS>bootstrap/bootstrap-select.min.css</CSS>
+					
 				</Loader>
 			</FrontendModuleReg>
 		</Setting>
@@ -46,10 +58,10 @@
 				<NavBarName>Admin</NavBarName>
 				<Loader>
 					<CSS>jquery.jsonview.css</CSS>
-					<JavaScript>jquery.jsonview.js</JavaScript>
-					<JavaScript>jquery.chili.js</JavaScript>
-					<JavaScript>jquery.chili.recipes.javascript.js</JavaScript>
-					<JavaScript>jquery.chili.recipes.js</JavaScript>
+					<JavaScript>thirdparty/jqueryjsonview/jquery.jsonview.js</JavaScript>
+					<JavaScript>thirdparty/jquerychili/jquery.chili.js</JavaScript>
+					<JavaScript>thirdparty/jquerychili/jquery.chili.recipes.javascript.js</JavaScript>
+					<JavaScript>thirdparty/jquerychili/jquery.chili.recipes.js</JavaScript>
 				</Loader>
 				<NavBarModule>
 					<Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
@@ -71,39 +83,39 @@
 			<TextArea Regex="">
   "service": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
   "DF_unidade": {
     "type": "string",
     "enum": [
       DF_unidade_values
     ],
-    "required": "true"
+    "required": true
   },
   "DF_local": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
   "DF_telefone": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
 				  "type": {
-    "type": "string",
+    "type": "number",
     "enum": [
       OTRS_type_values
     ],
-    "required": "true"
+    "required": true
   }
   CF_SCHEMA
   ,
   "subject": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
   "description": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
 	"attachment": {
     "type": "string",
@@ -113,6 +125,9 @@
     "type": "string",
     "default": "NewTicketWizard"
   },
+  "FormID": {
+	"type": "string"
+  },
   "Subaction": {
     "type": "string",
     "default": "CreateTicket"
@@ -128,17 +143,19 @@
 		<SubGroup>Frontend::Customer::NewTicketWizard</SubGroup>
 		<Setting>
 			<TextArea Regex="">
-  "DF_unidade": {
+ "DF_unidade": {
     "type": "select",
     "label": "Unidade:",
+    "removeDefaultNone": false,    
     "optionLabels": [
       DF_unidade_labels
-    ]
+    ],
+	"helper": "Basta digitar a sigla da unidade que o sistema irá localizar"
   },
   "DF_local": {
     "type": "text",
     "label": "Local:"
-  },
+  },								
   "DF_telefone": {
     "type": "text",
     "label": "Telefone:",
@@ -146,6 +163,7 @@
   },
   "type": {
     "type": "select",
+    "removeDefaultNone": false,
     "label": "Motivo:",
     "optionLabels": [
       OTRS_type_labels
@@ -161,22 +179,42 @@
     "size": 80
   },
   "description": {
-    "type": "textarea",
+    "type": "ckeditor",
     "label": "Descrição:",
-    "cols": 80
-  },
-  "attachment": {
-	"type": "file",
-    "label": "Anexo:",
-    "helper": "Anexe um arquivo se necessário."
-  },
+    "cols": 80,
+	"ckeditor": {
+		"toolbar": [
+            ["Font", "FontSize", "-", "Bold", "Italic", "Underline", "-", "NumberedList", "BulletedList", "-", "Paste"],
+        	["Image", "Table", "-", "Link"]
+    	],
+		"language": "pt-br"
+	},
+	"helper": "Para inserir imagens, basta arrastar a imagem do seu computador ou usar o botão de inserir imagem."
+  },
+  "attachment": {					
+	"type": "upload",
+    "maxNumberOfFiles": 100,
+	"maxFileSize": 24000000,
+    "multiple": true,
+	"showUploadPreview": false,
+  	"upload": {
+      "url": "/otrs/customer.pl?Action=NewTicketWizard;UploadFileCmd=UploadFile",
+      "autoUpload" : true,
+      "method": "post"
+  	},
+  	"label": "Anexo:",
+  	"helper": "Anexe um arquivo se necessário."
+  },	
   "Action": {
     "type": "hidden"
+  },  
+  "FormID": {
+    "type": "hidden"
   },
   "Subaction": {
     "type": "hidden"
   }
-			</TextArea>
+							</TextArea>
 		</Setting>
 	</ConfigItem>
  
@@ -219,8 +257,7 @@
 			<String Regex="">Escolha o serviço para o qual deseja suporte</String>
 		</Setting>
 	</ConfigItem>
-		
-	
+			
 	<ConfigItem Name="Ticket::Frontend::Customer::NewTicketWizard###DefaultCustomerID"
 		Required="1" Valid="1">
 		<Description>Customer ID to use when public ticket is created.</Description>
@@ -267,19 +304,27 @@
 					<Type>Menu</Type>
 					<Prio>8400</Prio>
 				</NavBar>
-				<!-- AlpacaJS -->
 				<Loader>
+			        <JavaScript>thirdparty/jqueryfileupload/jquery.fileupload.js</JavaScript>
+					<JavaScript>thirdparty/jqueryfileupload/jquery.fileupload-process.js</JavaScript>
+					<JavaScript>thirdparty/jqueryfileupload/jquery.fileupload-ui.js</JavaScript>										
+   			        <JavaScript>thirdparty/jqueryfileupload/jquery.iframe-transport.js</JavaScript>			        															
+					<JavaScript>thirdparty/jqueryfileupload/jquery.ui.widget.js</JavaScript>										
+					<JavaScript>thirdparty/bootstrap/bootstrap.min.js</JavaScript>
+					<JavaScript>thirdparty/bootstrap/bootstrap-select.min.js</JavaScript>
+					<JavaScript>thirdparty/alpaca/handlebars.js</JavaScript>
+					<JavaScript>thirdparty/alpaca/alpaca.min.js</JavaScript>
+					
 					<JavaScript>NewTicketWizard.js</JavaScript>
-					<JavaScript>thirdparty/handlebars/handlebars.js</JavaScript>
-					<JavaScript>thirdparty/alpaca/alpaca-full.min.js</JavaScript>
-					<JavaScript>thirdparty/alpaca/jquery.sumoselect.js</JavaScript>
-					<JavaScript>thirdparty/alpaca/datatables.js</JavaScript>
-					<JavaScript>thirdparty/jquery-validate-1.13.0/jquery.validate.js</JavaScript>
-					<JavaScript>thirdparty/maskedinput/jquery.maskedinput.min.js</JavaScript>
-					<CSS>alpaca/alpaca-newticketwizard.css</CSS>
-					<CSS>alpaca/sumoselect.css</CSS>
-					<CSS>alpaca/alpaca-jqueryui-newticketwizard.css</CSS>
-					<CSS>alpaca/datatables.css</CSS>
+					
+					<CSS>alpaca/alpaca.min.css</CSS>
+					
+					<CSS>jqueryfileupload/jquery.fileupload.css</CSS>
+					<CSS>jqueryfileupload/jquery.fileupload-ui.css</CSS>
+					
+					<CSS>bootstrap/bootstrap-theme.min.css</CSS>															
+					<CSS>bootstrap/bootstrap.min.css</CSS>
+					<CSS>bootstrap/bootstrap-select.min.css</CSS>
 				</Loader>
 			</FrontendModuleReg>
 		</Setting>
@@ -294,56 +339,58 @@
 			<TextArea Regex="">
   "service": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
   "DF_unidade": {
     "type": "string",
     "enum": [
       DF_unidade_values
     ],
-    "required": "true"
+    "required": true
   },
   "name": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
   "email": {
     "type": "string",
-    "required": "true"
+    "required": true
   },							
   "DF_local": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
   "DF_telefone": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
   "type": {
-    "type": "string",
+    "type": "number",
     "enum": [
       OTRS_type_values
     ],
-    "required": "true"
+    "required": true
   }
   CF_SCHEMA
   ,
   "subject": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
   "description": {
     "type": "string",
-    "required": "true"
+    "required": true
   },
 	"attachment": {
-    "type": "string",
-	"format": "uri"
+    "type": "array"
   },			   
   "Action": {
     "type": "string",
     "default": "NewTicketWizardPublic"
   },
+  "FormID": {
+	"type": "string"
+  },
   "Subaction": {
     "type": "string",
     "default": "CreateTicket"
@@ -359,16 +406,18 @@
 		<SubGroup>Frontend::Customer::NewTicketWizard</SubGroup>
 		<Setting>
 			<TextArea Regex="">
-  "DF_unidade": {
+ "DF_unidade": {
     "type": "select",
     "label": "Unidade:",
+    "removeDefaultNone": false,    
     "optionLabels": [
       DF_unidade_labels
-    ]
+    ],
+	"helper": "Basta digitar a sigla da unidade que o sistema irá localizar"
   },
   "DF_local": {
     "type": "text",
-    "label": "Local:"
+    "label": "Local:"	
   },
   "name": {
     "type": "text",
@@ -376,7 +425,7 @@
  
   },
   "email": {
-    "type": "text",
+    "type": "email",
     "label": "E-mail:",
 	"helper": "Abrindo com seu e-mail institucional, seu atendimento será mais rápido"
  
@@ -388,6 +437,7 @@
   },
   "type": {
     "type": "select",
+    "removeDefaultNone": false,
     "label": "Motivo:",
     "optionLabels": [
       OTRS_type_labels
@@ -403,17 +453,37 @@
     "size": 80
   },
   "description": {
-    "type": "textarea",
+    "type": "ckeditor",
     "label": "Descrição:",
-    "cols": 80
-  },
-  "attachment": {
-	"type": "file",
-    "label": "Anexo:",
-    "helper": "Anexe um arquivo se necessário."
-  },
+    "cols": 80,
+	"ckeditor": {
+		"toolbar": [
+            ["Font", "FontSize", "-", "Bold", "Italic", "Underline", "-", "NumberedList", "BulletedList", "-", "Paste"],
+        	["Image", "Table", "-", "Link"]
+    	],
+		"language": "pt-br"
+	},
+	"helper": "Para inserir imagens, basta arrastar a imagem do seu computador ou usar o botão de inserir imagem."
+  },
+  "attachment": {					
+	"type": "upload",
+    "maxNumberOfFiles": 100,
+	"maxFileSize": 24000000,
+    "multiple": true,
+	"showUploadPreview": false,
+  	"upload": {
+      "url": "/otrs/public.pl?Action=NewTicketWizardPublic;UploadFileCmd=UploadFile",
+      "autoUpload" : true,
+      "method": "post"
+  	},
+  	"label": "Anexo:",
+  	"helper": "Anexe um arquivo se necessário."
+  },	
   "Action": {
     "type": "hidden"
+  },  
+  "FormID": {
+    "type": "hidden"
   },
   "Subaction": {
     "type": "hidden"
 # --
 # Kernel/Modules/pt_BR_NewTicketWizard.pm - translations for NewTicketWizardModule
 # 
-# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
-# Version 01/08/2015 - Adjustments for OTRS 4
+# Copyright (C) 2014-2017 SeTIC - UFSC - http://setic.ufsc.br/
+# Version 2015-08-01 - Adjustments for OTRS 4
+# Version 2017-06-16 - Support for bootstrap version
 #
 # --
 # This software comes with ABSOLUTELY NO WARRANTY. For details, see
@@ -18,25 +19,6 @@ use utf8;
 sub Data {
     my $Self = shift;
  
-	$Self->{Translation}->{'Frontend module registration for the customer interface.'} = 'Registro do módulo de abertura de chamados para usuários logados.';
-	$Self->{Translation}->{'Frontend module registration for the agent interface.'} = 'Registro do módulo de gestão dos formulários de abertura de chamados.';
-	$Self->{Translation}->{'Describe the form basic schema. See documentation for examples.'} = 'Descreve o esquema básico do formulário. Veja a documentação para exemplos.';
-	$Self->{Translation}->{'Describe the form basic fields. See documentation for examples.'} = 'Descreve os campos básicos do formulário. Veja a documentação para exemplos.';
-	$Self->{Translation}->{'When the queue comes from a field in the form, a prefix can be attached to the value while searching for the queue. A space is added between this and the queue name.'} = 
-	'Quando a fila vem de um campo do formulário, um prefixo pode ser anexado ao valor do campo ao procurar pela fila. Um espaço é adiciona entre o prefixo e o nome da fila.';
-	$Self->{Translation}->{'Name of the field in the form which indicates the queue to send the ticket.'} = 
-		'Nome do campo no formulário que indica a fila para qual enviar o chamado';		
-	$Self->{Translation}->{'Message to let the user choose a service.'} = 'Mensagem para deixar o usuário escolher um serviço.';
-	$Self->{Translation}->{'Customer ID to use when public ticket is created.'} = 'Customer ID para usar ao criar um chamado público (não autenticado)';
-	$Self->{Translation}->{'Default agent for tickets.'} = 'Agente padrão para os tickets.';
-	$Self->{Translation}->{'Default domain for user e-mails.'} = 'Domínio padrão para os e-mails dos usuários';
-	$Self->{Translation}->{'FrontendModuleRegistration for NewTicketWizardPublic module.'} = 'FrontendModuleRegistration para o módulo NewTicketWizardPublic.';
-	$Self->{Translation}->{'Module for creating custom new ticket interfaces without logging in'} = 'Módulo para criar novos tickets sem precisar estar logado no OTRS';
-	$Self->{Translation}->{'New ticket wizard public'} = 'Assistente de novo chamado público';
-	$Self->{Translation}->{'New ticket public'} = 'Novo chamado público';
-	$Self->{Translation}->{'When false, forces the queue to be pre-selected.'} = 'Quando falso, força a fila a ser pré-selecionada.';
-	$Self->{Translation}->{'FrontendModuleRegistration for QueuesPanel module.'} = 'FrontendModuleRegistration para o módulo QueuesPanel';
-	$Self->{Translation}->{'Module for choosing main queues to open tickets'} = 'Módulo para escolher as principais filas para abrir chamados';
 	$Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
 	$Self->{Translation}->{'Started at: '} = 'Iniciada em:';
 	$Self->{Translation}->{'Queues panel'} = 'Novo chamado';
@@ -51,6 +33,7 @@ sub Data {
     $Self->{Translation}->{'Form'} = 'Formulário';
     $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o servi&ccedil;o para o qual deseja suporte';
     $Self->{Translation}->{'Ticket created'} = 'Chamado criado com sucesso';
+    $Self->{Translation}->{'Please fill the following form to open your ticket'} = 'Por favor preencha o formulário para abrir seu chamado';    
     $Self->{Translation}->{'Click here to open another ticket'} = 'Clique aqui para abrir um outro chamado se desejar';        
     return 1;
 }
 # --
 # Kernel/Modules/pt_BR_NewTicketWizardPublic.pm - translations for NewTicketWizardModulePublic
 # 
-# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
-# Version 01/08/2015 - Adjustments for OTRS 4
+# Copyright (C) 2014-2017 SeTIC - UFSC - http://setic.ufsc.br/
+# Version 2015-08-01 - Adjustments for OTRS 4
+# Version 2017-06-16 - Support for bootstrap version
 # 
 # --
 # This software comes with ABSOLUTELY NO WARRANTY. For details, see
@@ -32,7 +33,12 @@ sub Data {
     $Self->{Translation}->{'Form'} = 'Formulário';
     $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o servi&ccedil;o para o qual deseja suporte';
     $Self->{Translation}->{'Ticket created'} = 'Chamado criado com sucesso';
-    $Self->{Translation}->{'Click here to open another ticket'} = 'Clique aqui para abrir um outro chamado se desejar';        
+    $Self->{Translation}->{'Please fill the following form to open your ticket'} = 'Por favor preencha o formulário para abrir seu chamado';
+    $Self->{Translation}->{'Click here to open another ticket'} = 'Clique aqui para abrir um outro chamado se desejar';
+    $Self->{Translation}->{'Click here to authenticate'} = 'Clique aqui para autenticar-se';
+    $Self->{Translation}->{'Did you know that, if you have a login, you can authenticate first and do not have to provide your name and e-mail. Also, it will be possible to monitor your ticket later.'} = 
+    					   'Você sabia que, autenticando-se, você não precisa informar seu nome e e-mail na hora de abrir o chamado? Além disso, você pode também depois acompanhar o andamento do seu atendimento!';
+    
     return 1;
 }
 1;
 \ No newline at end of file
 # Kernel/Modules/pt_BR_NewTicketWizardServiceForm.pm - translations for NewTicketWizardModuleServiceForm
 # 
-# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
-# Version 01/08/2015 - Adjustments for OTRS 4
+# Copyright (C) 2014-2017 SeTIC - UFSC - http://setic.ufsc.br/
+# Version 2015-08-01 - Adjustments for OTRS 4
+# Version 2017-06-16 - Support for bootstrap version
 #
 # --
 # This software comes with ABSOLUTELY NO WARRANTY. For details, see
@@ -17,21 +18,11 @@ use utf8;
 sub Data {
     my $Self = shift;
  
-	$Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
-	$Self->{Translation}->{'Started at: '} = 'Iniciada em:';
-	$Self->{Translation}->{'Queues panel'} = 'Novo chamado';
-	$Self->{Translation}->{'Your ticket has been registered with the number: '} = 'Seu chamado foi registrado com sucesso! O número é: ';
-    $Self->{Translation}->{'New ticket wizard'} = 'Assistente de novo chamado';   
-    $Self->{Translation}->{'New ticket'} = 'Novo chamado';
     $Self->{Translation}->{'Service forms'} = 'Formulários de serviços';
-    $Self->{Translation}->{'Service form'} = 'Formulários de serviço';
     $Self->{Translation}->{'Create and manage service forms.'} = 'Criar e gerenciar formulários de serviços';
     $Self->{Translation}->{'Introduction'} = 'Introdução';
     $Self->{Translation}->{'Service'} = 'Serviço';
     $Self->{Translation}->{'Form'} = 'Formulário';
-    $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o servi&ccedil;o para o qual deseja suporte';
-    $Self->{Translation}->{'Ticket created'} = 'Chamado criado com sucesso';
-    $Self->{Translation}->{'Click here to open another ticket'} = 'Clique aqui para abrir um outro chamado se desejar';        
     return 1;
 }
 1;
 \ No newline at end of file
 # --
 # Kernel/Modules/NewTicketWizard.pm - frontend module for creating custom new ticket interfaces
 # 
-# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
-# Version 01/08/2015 - Support for OTRS 4.0.3
-# Version 25/06/2015 - Support for HTML formatting of form fields
+# Copyright (C) 2015-2017 SeTIC - UFSC - http://setic.ufsc.br/
+# Version 2015-08-01 - Support for OTRS 4.0.3
+# Version 2015-06-25 - Support for HTML formatting of form fields
+# Version 2017-06-16 - Support for bootstrap and logged in user identification
+# Version 2017-06-20 - Code refactoring
 #
 # --
 # This software comes with ABSOLUTELY NO WARRANTY. For details, see
@@ -19,24 +21,9 @@ use Kernel::System::VariableCheck qw(:all);
 use Data::UUID;
  
 our @ObjectDependencies = (
-"Kernel::System::DateUtils",
-"Kernel::System::Maintenance",
-"Kernel::System::QueueService",
-"Kernel::System::Service",
-"Kernel::System::ServiceForm",
 "Kernel::System::TicketWizard",
-"Kernel::System::Web::UploadCache",
-"Kernel::System::DynamicField",
-"Kernel::System::DynamicField::Backend",
-"Kernel::System::State",
-"Kernel::System::SystemAddress",
-"Kernel::System::CustomerUser",
 "Kernel::System::Web::Request",
-"Kernel::System::DB",
-"Kernel::System::Ticket",
 "Kernel::Output::HTML::Layout",
-"KerneL::System::Log",
-"Kernel::System::Queue",
 "Kernel::Config"
  );
  
@@ -50,555 +37,45 @@ sub new {
 	return $Self;
 }
  
-sub BuildServices {
-	my ( $Self, %Param ) = @_;
-	my %Data = ();
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-	my $QueueServiceObject = $Kernel::OM->Get("Kernel::System::QueueService");
-	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
-	my $ServiceObject = $Kernel::OM->Get("Kernel::System::Service");
-	
-	# Build service chooser
-	my %Services = ();
-
-	if ( !$ParamObject->GetParam( Param => "QueueID" ) ) {
-		%Services = $ServiceObject->ServiceList( UserID => $ConfigObject->Get('CustomerPanelUserID'), );
-	}
-	else {
-		%Services =
-		  $QueueServiceObject->GetServiceList( QueueID => $ParamObject->GetParam( Param => "QueueID" ), );
-	}
-	my @ServicesCombo = ();
-
-	for my $serviceID ( keys %Services ) {
-		if ( grep { index( $Services{$_}, $Services{$serviceID} . "::" ) >= 0 } ( keys %Services ) ) {
-			my %serv = ();
-			$serv{Value}    = $Services{$serviceID};
-			$serv{Key}      = $serviceID;
-			$serv{Disabled} = 1;
-			push @ServicesCombo, \%serv;
-		}
-		else {
-			my %serv = ();
-			$serv{Value} = $Services{$serviceID};
-			$serv{Key}   = $serviceID;
-			push @ServicesCombo, \%serv;
-		}
-	}
-
-	@ServicesCombo = sort { $a->{Value} . "::" cmp $b->{Value} . "::" } @ServicesCombo;
-
-	my $retorno = $LayoutObject->BuildSelection(
-		Data         => \@ServicesCombo,
-		Name         => 'ServiceID',
-		SelectedID   => $Param{ServiceID},
-		Class        => "Validate_Required " . ( $Param{Errors}->{ServiceIDInvalid} || '' ),
-		PossibleNone => 1,
-		TreeView     => 1,
-		Sort         => 'TreeView',
-		Translation  => 0,
-		Max          => 200
-	);
-
-	return $retorno;
-}
-
 sub Run {
 	my ( $Self, %Param ) = @_;
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-	my $QueueObject = $Kernel::OM->Get("Kernel::System::Queue");
-	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
-	my $ServiceObject = $Kernel::OM->Get("Kernel::System::Service");
-	my $MaintenanceObject = $Kernel::OM->Get("Kernel::System::Maintenance");
-	my $DateUtilsObject = $Kernel::OM->Get("Kernel::System::DateUtils");
  
-	my %Data = ();
-
-	if ( $ParamObject->GetParam( Param => "QueueID" ) ) {
-		$Data{QueueID} = $ParamObject->GetParam( Param => "QueueID" );
-	} else {
-		# Check if must show queue
-		my $_ConfigTicketWizard = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
-		my $_ShowQueue          = $_ConfigTicketWizard->{"ShowQueue"};
-		if ( !$_ShowQueue ) {
-			return $LayoutObject->Redirect( OP => "Action=QueuesPanel" );
-		}
-	}
-
-	if ( $ParamObject->GetParam( Param => "Subaction" ) && ($ParamObject->GetParam( Param => "Subaction" ) eq "GetServices") ) {
-		my $content = $Self->BuildServices();
-
-		return $LayoutObject->Attachment(
-			ContentType => 'application/text; charset=' . $LayoutObject->{Charset},
-			Content     => $content,
-			Type        => 'inline',
-			NoCache     => 1,
-		);
-	}
-
-	# Build service chooser
-	$Data{ServiceStrg} = $Self->BuildServices(ServiceID => $ParamObject->GetParam( Param => "ServiceID" ));
-
-	$Self->{Config} = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
-	my $msgChooseService = $Self->{Config}->{"MessageChooseService"};
-	my $idCustomTemplate = $Self->{Config}->{"CustomTemplate"};
-
-	if ( $ParamObject->GetParam( Param => "QueueID" ) ) {
-		my %queueData = $QueueObject->QueueGet( ID => $ParamObject->GetParam( Param => "QueueID" ) );
-		my $queueName = $queueData{Name};
-		$msgChooseService =~ s/PLACE\_NAME/$queueName/g;
-	}
-
-	$Data{MsgChooseService} = $msgChooseService;
-
-	if ( $ParamObject->GetParam( Param => "Subaction" ) ) {
-		if ( $ParamObject->GetParam( Param => "Subaction" ) eq "CreateTicket" ) {
-			return $Self->CreateTicket();
-		}
-		elsif ( $ParamObject->GetParam( Param => "Subaction" ) eq "GetFormJSON" ) {
-			return $Self->GetFormJSON( ServiceID => $ParamObject->GetParam( Param => "ServiceID" ) );
-		} elsif ( $ParamObject->GetParam( Param => "Subaction" ) eq "GetFormCustomProps" ) {
-			return $Self->GetFormCustomProps( ServiceID => $ParamObject->GetParam( Param => "ServiceID" ) );
-		}
-	}
-	else {
-		my ( $schema, $fields ) = $Self->GetForm();
-
-		$Data{SchemaForm} = $schema;
-		$Data{FieldsForm} = $fields;
-
-		# build output
-		my $Output = $LayoutObject->CustomerHeader( Type => $idCustomTemplate, Title => $LayoutObject->{LanguageObject}->Translate("New ticket wizard") );
-
-		# maintenances
-		my @maintenances = $MaintenanceObject->ListCurrentMaintenances();
-
-		if (@maintenances) {
-			$LayoutObject->Block( Name => 'MaintenancesPanel', );
-
-			for my $maintenanceHash (@maintenances) {
-				my %maintenance = %{$maintenanceHash};
-
-				$LayoutObject->Block(
-					Name => 'MaintenanceLine',
-					Data => {
-						Message   => $maintenance{'Description'},
-						StartDate => $DateUtilsObject->BrazilianDate(
-							Timestamp => $DateUtilsObject->FromSQL( StringDate => $maintenance{StartDate} )
-						),
-					}
-				);
-			}
-		}
-		
-		my $ug    = Data::UUID->new;
-  		my $uuid = $ug->create();
-		$Data{FormID} = $ug->to_string( $uuid );
-	
-
-		$Output .= $LayoutObject->CustomerNavigationBar();
-		$Output .= $LayoutObject->Output(
-			Data         => \%Data,
-			TemplateFile => 'NewTicketWizard',
-		);
-		$Output .= $LayoutObject->CustomerFooter(Type => $idCustomTemplate);
-		return $Output;
-	}
-}
-
-sub GetFormJSON {
-	my ( $Self, %Param ) = @_;
-	my %serviceForm;
-	
-	my $ServiceFormObject = $Kernel::OM->Get("Kernel::System::ServiceForm");
-	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
 	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-
-	my $QueueID = $ParamObject->GetParam( Param => "QueueID" );
-
-	if ( $Param{ServiceID} ) {
-		%serviceForm = $ServiceFormObject->GetServiceFormForQueue( ServiceID => $Param{ServiceID}, QueueID => $QueueID );
-		if (! $serviceForm{ServiceID}) {
-			%serviceForm = $ServiceFormObject->GetServiceForm( ServiceID => $Param{ServiceID} );	
-		}
-	}
-	
-	my ( $schema, $fields, $introduction ) = $Self->GetForm( ServiceForm => \%serviceForm, QueueID => $QueueID );
-
-	return $LayoutObject->Attachment(
-		ContentType => 'application/json; charset=' . $LayoutObject->{Charset},
-		Content     => "[{" . $schema . "}, {" . $fields . "}, \"" . $introduction . "\"]",
-		Type        => 'inline',
-		NoCache     => 1,
-	);
-}
-
-sub GetFormCustomProps {
-	my ( $Self, %Param ) = @_;
-	my %serviceForm;
-	
-	my $ServiceFormObject = $Kernel::OM->Get("Kernel::System::ServiceForm");
 	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-
-	my $QueueID = $ParamObject->GetParam( Param => "QueueID" );
-
-	if ( $Param{ServiceID} ) {
-		%serviceForm = $ServiceFormObject->GetServiceFormForQueue( ServiceID => $Param{ServiceID}, QueueID => $QueueID );
-		if (! $serviceForm{ServiceID}) {
-			%serviceForm = $ServiceFormObject->GetServiceForm( ServiceID => $Param{ServiceID} );	
-		}
-	}
-	
-	return $LayoutObject->Attachment(
-		ContentType => 'text/plain; charset=' . $LayoutObject->{Charset},
-		Content     => $serviceForm{CustomProps} || "/**/",
-		Type        => 'inline',
-		NoCache     => 1,
-	);
-}
-
-sub GetForm {
-	my ( $Self, %Param ) = @_;
-	
 	my $TicketWizard = $Kernel::OM->Get("Kernel::System::TicketWizard");
 	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
  
-	my $schema = $TicketWizard->GetBasicFieldsSchema();
-	my $fields = $TicketWizard->GetBasicFieldsOptions();
-	my $introduction;
-
-	( $schema, $fields ) = $TicketWizard->ReplaceOTRSValues(
-		Schema  => $schema,
-		Options => $fields,
-		UserID  => $ConfigObject->Get('CustomerPanelUserID')
-	);
+	$Self->Debug("Authenticated ticket started");
+	$Self->Debug("Subaction => " . $ParamObject->GetParam( Param => "Subaction" ));
  
-	if ( !$Param{ServiceForm} ) {
-		$schema =~ s/CF_SCHEMA//g;
-		$fields =~ s/CF_FORM//g;
-		$introduction = "";
-	}
-	else {
-		my %serviceForm = %{ $Param{ServiceForm} };
-		$introduction = $serviceForm{Introduction};
-
-		if ( !$Param{ServiceForm}{Schema} ) {
-			$schema =~ s/CF_SCHEMA//g;
-			$fields =~ s/CF_FORM//g;
-		}
-		else {
-			my $schemaForm = "," . $serviceForm{Schema};
-			my $fieldsForm = "," . $serviceForm{Form};
-			$schema =~ s/CF_SCHEMA/$schemaForm/g;
-			$fields =~ s/CF_FORM/$fieldsForm/g;
-		}
-		
-		# Ajusta campos fixos, se houver
-		if ($serviceForm{FixedValues}) {
-			($schema, $fields) = $Self->AdjustFixedFields(Schema => $schema, Fields => $fields, FixedValues => $serviceForm{FixedValues});
-		}		
-	}
-	
-	# Incluir campos dinâmicos no replace
-	( $schema, $fields ) = $TicketWizard->ReplaceOTRSDynamicFields( Schema => $schema, Options => $fields );
-
-	if ( $Param{"QueueID"} ) {
-		$schema = $schema . ",\n\"QueueID\": {\n\"type\": \"string\",\n\"default\": \"" . $Param{"QueueID"} . "\"}";
-		$fields = $fields . ",\n\"QueueID\": {\n\"type\": \"hidden\"\n}";
-	}
-
-	return ( $schema, $fields, $introduction );
-}
-
-sub GetQueueID() {
-	my ( $Self, %Param ) = @_;
-	
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-	my $QueueObject = $Kernel::OM->Get("Kernel::System::Queue");
-	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-
-	# Check if queueID was sent
-	my $QueueID = $ParamObject->GetParam( Param => "QueueID" );
-
-	if ($QueueID) {
-		my %Queue = $QueueObject->QueueGet( ID => $QueueID );
-		return ( $Queue{"Name"}, $QueueID );
-	}
-
-	# Gets default Queue
-	my $ConfigTicket       = $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage");
-	my $ConfigTicketWizard = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
-
-	my $QueueDefault = $ConfigTicket->{"QueueDefault"};
-
-	# Checks if there is a field for the queue
-	my $QueuePrefix = $ConfigTicketWizard->{"QueuePrefix"};
-	my $QueueField  = $ConfigTicketWizard->{"QueueField"};
-
-	my %QueueListID = $QueueObject->QueueList( Valid         => 1 );
-	my %QueueList   = reverse $QueueObject->QueueList( Valid => 1 );
-	$QueueID = $QueueList{$QueueDefault};
-	my $Queue = $QueueListID{$QueueID};
-
-	if ( $QueuePrefix && $QueueField ) {
-		my $QueueSelected = $ParamObject->GetParam( Param => $QueueField );
-		my $QueueName = "$QueuePrefix $QueueSelected";
-
-		if ( $QueueList{$QueueName} ) {
-			$QueueID = $QueueList{$QueueName};
-			$Queue   = $QueueName;
-		}
-
-	}
-
-	return ( $Queue, $QueueID );
-}
-
-sub CreateTicket {
-	my ( $Self, %Param ) = @_;
-	my %Data = ();
-	
-	my $TicketObject = $Kernel::OM->Get("Kernel::System::Ticket");
-	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-	my $BackendObject = $Kernel::OM->Get("Kernel::System::DynamicField::Backend");
-	my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField");
-	my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
-	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
-
-	# Queue
-	my $queueFixed = 0;
-	if ($Data{QueueID}) {
-		$queueFixed = 1;
-	}
-	my ( $Queue, $QueueID ) = $Self->GetQueueID(%Param);
-	$Data{QueueID} = $QueueID;
-
-	$Self->{Config} = $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage");
-
-	my $TicketID = $TicketObject->TicketCreate(
-		Title        => $ParamObject->GetParam( Param => "subject" ),
-		QueueID      => $QueueID,
-		Priority     => $Self->{Config}->{PriorityDefault},
-		Lock         => 'unlock',
-		State        => 'new',
-		ServiceID    => $ParamObject->GetParam( Param => "service" ),
-		TypeID       => $ParamObject->GetParam( Param => "type" ),
-		CustomerID   => $Self->{UserCustomerID},
-		CustomerUser => $Self->{UserLogin},
-		OwnerID      => $ConfigObject->Get('CustomerPanelUserID'),
-		UserID       => $ConfigObject->Get('CustomerPanelUserID'),
-	);
-
-	my $MimeType      = 'text/html';
-	my %serviceFieldsValues = ();
-	my $serviceFields = "";
-	my @serviceFieldsKeys = ();
-
-	# Service Fields
-	for ( $ParamObject->GetParamNames() ) {
-		if (( substr( $_, 0, 3 ) eq "SF_" ) && ( substr( $_, 0, 5 ) ne "SF_T_" )) {
-			if ($ParamObject->GetArray( Param => $_ )) {
-				my @paramVals = $ParamObject->GetArray( Param => $_ );				
-				for my $paramValue (@paramVals) {
-					if (($paramValue) && (!($paramValue eq "-"))) {
-						if (! $serviceFieldsValues{$_}) {
-							$serviceFieldsValues{$_} = $paramValue;
-							push @serviceFieldsKeys, $_;
-						} else {
-							$serviceFieldsValues{$_} .= ", " . $paramValue;
-						}
-					}
-				}
-				
-			} else {
-				my $paramValue = $ParamObject->GetParam( Param => $_ ); 
-				
-				if (($paramValue) && (!($paramValue eq "-"))) {
-					if (! $serviceFieldsValues{$_}) {
-						$serviceFieldsValues{$_} = $paramValue;
-						push @serviceFieldsKeys, $_;
-					} else {
-						$serviceFieldsValues{$_} .= ", " . $paramValue;
-					}						
-				}
-			}
-		}
-	}
-	
-	for (@serviceFieldsKeys) {
-		$serviceFields .= "<B>" . $Self->breakWords(Text => substr( $_, 3 )) . ": </B>" . $serviceFieldsValues{$_} . "<BR/>";
-	}
-
-	$serviceFields .= "<B>Login autenticado: </B>" . $Self->{UserLogin} . "<BR/>";
-	$serviceFields .= "<B>IP: </B>" .  $ENV{'REMOTE_ADDR'} . "<BR/>";
-	$serviceFields .= "<BR/><BR/>";
-
-	# Dynamic Fields
-	for ( $ParamObject->GetParamNames() ) {
-		if ( substr( $_, 0, 3 ) eq "DF_" ) {
-			my $Success = $BackendObject->ValueSet(
-				DynamicFieldConfig => $DynamicFieldObject->DynamicFieldGet( Name => substr( $_, 3 ) ),
-				ObjectID           => $TicketID,
-				Value  => $ParamObject->GetParam( Param => $_ ),
-				UserID => $ConfigObject->Get('CustomerPanelUserID'),
-			);
-		}
-	}
-	
-	# Service Fields - Table fields
-	my $lastTab = "";
-	my %keysFound = ();
-	my $newTab = 1;
-	
-	for ( $ParamObject->GetParamNames() ) {
-		if ( substr( $_, 0, 5 ) eq "SF_T_" ) {
-			my $paramName = $_;
-			my @parts = split('_', $_);
-			my $currTab = $parts[2];
-			my $currKey = $parts[4];
-			
-			if ($currTab ne $lastTab) {
-				if ($lastTab ne "") {
-					$serviceFields .= "</TABLE><BR/><BR/>";
-				}
-				$serviceFields .= "<TABLE style='border-collapse: collapse; width: 700px;' border='1px'>";
-				$lastTab = $currTab;
-				$newTab = 1;
-			} else {
-				$newTab = 0;
-			}
-			
-			## new line due to repetition or new table
-			if ($keysFound{$currKey} || ($newTab) ) {
-				%keysFound = ();				
-				$serviceFields .= "<TR><TD COLSPAN='2' style='text-align: center; font-size: large'><B>" . $Self->breakWords(Text => $currTab) . "</B></TD></TR>"; 
-			}
-			$keysFound{$currKey} = 1;
-			$serviceFields .= "<TR><TD style='width: 100px;'><B>" . $Self->breakWords(Text => $currKey) . "</B></TD><TD>" . $ParamObject->GetParam( Param => $paramName ) . "</TD></TR>";			
+	if ( $ParamObject->GetParam( Param => "UploadFileCmd" )) {
+		$Self->Debug("File upload instruction received");
+		return $TicketWizard->UploadFile();
+	} elsif ( $ParamObject->GetParam( Param => "Subaction" ) ) {
+		if ( $ParamObject->GetParam( Param => "Subaction" ) eq "CreateTicket" ) {
+			$Self->Debug("Create ticket action received");
+			return $TicketWizard->CreateTicket(CustomerID   => $Self->{UserCustomerID},
+											   CustomerUser => $Self->{UserLogin},
+											   UserLogin => $Self->{UserLogin},
+											   UserEmail => $Self->{UserEmail});
 		}
+		elsif ( $ParamObject->GetParam( Param => "Subaction" ) eq "GetFormJSON" ) {
+			$Self->Debug("Service form requested received");
+			return $TicketWizard->GetFormJSON( Public=> 0, ServiceID => $ParamObject->GetParam( Param => "ServiceID" ) );
+		} elsif ( $ParamObject->GetParam( Param => "Subaction" ) eq "GetFormCustomProps" ) {
+			$Self->Debug("Service form custom properties (script) requested");
+			return $TicketWizard->GetFormCustomProps( Public=> 0, ServiceID => $ParamObject->GetParam( Param => "ServiceID" ) );
+		} 
+	} else {
+		$Self->Debug("Default action - open service choosing form");
+		return $TicketWizard->OpenForm(Public => 0);
 	}
-	
-	if ($lastTab ne "") {
-		$serviceFields .= "</TABLE><BR/><BR/>";
-	}
-
-	
-	
-
-	# Create article
-	my $FullName  = $CustomerUserObject->CustomerName( UserLogin => $Self->{UserLogin}, );
-	my $From      = "\"$FullName\" <$Self->{UserEmail}>";
-	my $ArticleID = $TicketObject->ArticleCreate(
-		TicketID         => $TicketID,
-		ArticleType      => $Self->{Config}->{ArticleType},
-		SenderType       => $Self->{Config}->{SenderType},
-		From             => $From,
-		To               => $Queue,
-		Subject          => $ParamObject->GetParam( Param => "subject" ),
-		Body             => $serviceFields . $ParamObject->GetParam( Param => "description" ),
-		MimeType         => $MimeType,
-		Charset          => $LayoutObject->{UserCharset},
-		UserID           => $ConfigObject->Get('CustomerPanelUserID'),
-		HistoryType      => $Self->{Config}->{HistoryType},
-		HistoryComment   => $Self->{Config}->{HistoryComment} || '%%',
-		AutoResponseType => ( $ConfigObject->Get('AutoResponseForWebTickets') )
-		? 'auto reply'
-		: '',
-		OrigHeader => {
-			From    => $From,
-			To      => $Queue,
-			Subject => $ParamObject->GetParam( Param => "subject" ),
-			Body    => $serviceFields . $Self->lineBreakToHTML(Text => $ParamObject->GetParam( Param => "description" )),
-		},
-		Queue => $Queue,
-	);
-
-	# Attachments
-	my %UploadStuff = $ParamObject->GetUploadAll( Param => "attachment" );
-
-	if (keys %UploadStuff) {
-		$TicketObject->ArticleWriteAttachment(
-			%UploadStuff,
-			ArticleID => $ArticleID,
-			UserID    => $ConfigObject->Get('CustomerPanelUserID'),
-		);
-	}
-
-	$Self->{ConfigNTW} = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
-	my $idCustomTemplate = $Self->{ConfigNTW}->{"CustomTemplate"};
-
-	$Data{TicketNumber} = $TicketObject->TicketNumberLookup( TicketID => $TicketID );
-
-	# build output
-	if (! $queueFixed) {
-		delete $Data{QueueID} 
-	}
-	my $Output = $LayoutObject->CustomerHeader( Type => $idCustomTemplate, Title => "Ticket created" );
-	$Output .= $LayoutObject->CustomerNavigationBar();
-	$Output .= $LayoutObject->Output(
-		Data         => \%Data,
-		TemplateFile => 'NewTicketWizardTicketCreated',
-	);
-	$Output .= $LayoutObject->CustomerFooter(Type => $idCustomTemplate );
-	return $Output;
-
-}
-
-sub AdjustFixedFields {
-	my ( $Self, %Param ) = @_;
-	my $schema = $Param{Schema};
-	my $form = $Param{Fields};
-	my $fixedValues = $Param{FixedValues};
-	
-	my @values = split(/\n/, $fixedValues);
-	
-
-	for my $value (@values) {
-		$value =~ s/\r//g;
-		my @data = split('=', $value);
-					
-		my $fieldKey = $data[0];
-		my $fixedValue = $data[1];
-								
-		my $key = '("' . $fieldKey . '"[\ ]?:[\ ]?{[^}]+})';
-		my $replace = '"' . $fieldKey . '"' . ': {"type": "string", "default": "' . $fixedValue . '"}';
-		
-		$schema =~ s/$key/$replace/;
-		
-		$key = '("' . $fieldKey . '"[\ ]?:[\ ]?{[^}]+})';
-		$replace = '"' . $fieldKey . '": {"type": "hidden"' . "\n}";
-		$form =~ s/$key/$replace/;
-	}
-		
-	return ($schema, $form);
-	
 }
  
-sub lineBreakToHTML {
-	my ( $Self, %Param ) = @_;
-		
-	my $return = $Param{Text};
-	my $LINE_BREAK = "<BR/>";
-	
-	$return =~ s/\n/$LINE_BREAK/g;
-	
-	return $return;
-
-}
-
-sub breakWords {
-	my ( $Self, %Param ) = @_;
-		
-	my $return = $Param{Text};	
-	
-	$return =~ s/(.)([A-Z][^A-Z])/$1 $2/g;
-	$return =~ s/([\w']+)/\u\L$1/g;
-	
-	return $return;
+sub Debug {
+    my $Self = shift;
+    my $msg = shift;
+	$Kernel::OM->Get("Kernel::System::Log")->Log( Priority => 'debug', Message => $msg );
 }
  
 1;
@@ -2,8 +2,10 @@
 # Kernel/Modules/NewTicketWizardPublic.pm - frontend module for creating custom new ticket interfaces without user login
 # 
 # Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
-# Version 01/08/2015 - Support for OTRS 4.0.3
-# Version 25/06/2015 - Support for restricted services and HTML formatting of form fields
+# Version 2015-08-01 - Support for OTRS 4.0.3
+# Version 2015-06-25 - Support for restricted services and HTML formatting of form fields
+# Version 2017-06-16 - Support for bootstrap and logged in user identification
+# Version 2017-06-20 - Code refactoring
 #
 # --
 # This software comes with ABSOLUTELY NO WARRANTY. For details, see
@@ -16,28 +18,15 @@ use strict;
 use warnings;
 use Kernel::System::VariableCheck qw(:all);
 use Data::UUID;
+use Data::Dumper;
+use URI::Escape;
+use JSON;
  
 our @ObjectDependencies = (
-"Kernel::System::DateUtils",
-"Kernel::System::Maintenance",
-"Kernel::System::QueueService",
-"Kernel::System::Service",
-"Kernel::System::ServiceForm",
 "Kernel::System::TicketWizard",
-"Kernel::System::Web::UploadCache",
-"Kernel::System::DynamicField",
-"Kernel::System::DynamicField::Backend",
-"Kernel::System::State",
-"Kernel::System::SystemAddress",
-"Kernel::System::CustomerUser",
 "Kernel::System::Web::Request",
-"Kernel::System::DB",
-"Kernel::System::Ticket",
 "Kernel::Output::HTML::Layout",
-"KerneL::System::Log",
-"Kernel::System::Queue",
-"Kernel::Config",
-"Kernel::System::RestrictedService"
+"Kernel::Config"
  );
  
 sub new {
@@ -50,586 +39,68 @@ sub new {
 	return $Self;
 }
  
-sub BuildServices {
-	my ( $Self, %Param ) = @_;
-	my %Data = ();
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-	my $QueueServiceObject = $Kernel::OM->Get("Kernel::System::QueueService");
-	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
-	my $ServiceObject = $Kernel::OM->Get("Kernel::System::Service");
-	my $RestrictedObject = $Kernel::OM->Get("Kernel::System::RestrictedService");
-	
-	# Build service chooser
-	my %Services = ();
-
-	if ( !$ParamObject->GetParam( Param => "QueueID" ) ) {
-		%Services = $ServiceObject->ServiceList( UserID => $ConfigObject->Get('CustomerPanelUserID'), );
-	}
-	else {
-		%Services =
-		  $QueueServiceObject->GetServiceList( QueueID => $ParamObject->GetParam( Param => "QueueID" ), );
-	}
-	my @ServicesCombo = ();
-	
-	my @restrictedServices = $RestrictedObject->GetRestrictedServices();
-
-	for my $serviceID ( keys %Services ) {
-		if ( grep { index( $Services{$_}, $Services{$serviceID} . "::" ) >= 0 } ( keys %Services ) ) {
-			
-			if (! ( $serviceID ~~ @restrictedServices ) ) {
-				my %serv = ();
-				$serv{Value}    = $Services{$serviceID};
-				$serv{Key}      = $serviceID;
-				$serv{Disabled} = 1;
-				push @ServicesCombo, \%serv;
-			}
-		}
-		else {
-			if (! ( $serviceID ~~ @restrictedServices ) ) {
-				my %serv = ();
-				$serv{Value} = $Services{$serviceID};
-				$serv{Key}   = $serviceID;
-				push @ServicesCombo, \%serv;
-			}
-		}
-	}
-
-	@ServicesCombo = sort { $a->{Value} . "::" cmp $b->{Value} . "::" } @ServicesCombo;
-		
-	my $retorno = $LayoutObject->BuildSelection(
-		Data         => \@ServicesCombo,
-		Name         => 'ServiceID',
-		SelectedID   => $Param{ServiceID},
-		Class        => "Validate_Required " . ( $Param{Errors}->{ServiceIDInvalid} || '' ),
-		PossibleNone => 1,
-		TreeView     => 1,
-		Sort         => 'TreeView',
-		Translation  => 0,
-		Max          => 200
-	);
-
-	return $retorno;
-}
  
 sub Run {
 	my ( $Self, %Param ) = @_;
-	my %Data = ();
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-	my $QueueObject = $Kernel::OM->Get("Kernel::System::Queue");
-	my $QueueServiceObject = $Kernel::OM->Get("Kernel::System::QueueService");
-	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
-	my $ServiceObject = $Kernel::OM->Get("Kernel::System::Service");
-	my $MaintenanceObject = $Kernel::OM->Get("Kernel::System::Maintenance");
-	my $DateUtilsObject = $Kernel::OM->Get("Kernel::System::DateUtils");
-
-	if ($ParamObject->GetParam(Param => "QueueID")) {
-		$Data{QueueID} = $ParamObject->GetParam(Param => "QueueID");
-	} else {
-		 # Check if must show queue
-        my $_ConfigTicketWizard = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
-        my $_ShowQueue          = $_ConfigTicketWizard->{"ShowQueue"};
-        if (! $_ShowQueue) {
-            return $LayoutObject->Redirect( OP => "Action=QueuesPanelPublic" );
-        }		
-	}
-
-	$Self->{Config} = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");	
-	$Self->{DefaultUserID} = $Self->{Config}->{"DefaultUserID"};
-	$Self->{DefaultCustomerID} = $Self->{Config}->{"DefaultCustomerID"};
-	$Self->{DefaultUserDomain} = $Self->{Config}->{"DefaultUserDomain"};
-
-	if ($ParamObject->GetParam(Param => "QueueID")) {
-		$Data{QueueID} = $ParamObject->GetParam(Param => "QueueID");
-	}
-	
-	# Build service chooser
-	$Data{ServiceStrg} = $Self->BuildServices(ServiceID => $ParamObject->GetParam( Param => "ServiceID" ));
  
-	my $msgChooseService = $Self->{Config}->{"MessageChooseServicePublic"};
-	my $idCustomTemplate = $Self->{Config}->{"CustomTemplate"};
-	
-	if ($ParamObject->GetParam( Param => "QueueID" ) ) {
-		my %queueData = $QueueObject->QueueGet(ID => $ParamObject->GetParam( Param => "QueueID" ));
-		my $queueName = $queueData{Name};		
-		$msgChooseService =~ s/PLACE\_NAME/$queueName/g;
-	}
-	
-	$Data{MsgChooseService} = $msgChooseService;
-
-	if ( $ParamObject->GetParam( Param => "Subaction" ) ) {
-		if ( $ParamObject->GetParam( Param => "Subaction" ) eq "CreateTicket" ) {
-			return $Self->CreateTicket();
-		}
-		elsif ( $ParamObject->GetParam( Param => "Subaction" ) eq "GetFormJSON" ) {
-			return $Self->GetFormJSON( ServiceID => $ParamObject->GetParam( Param => "ServiceID" ) );
-		} elsif ( $ParamObject->GetParam( Param => "Subaction" ) eq "GetFormCustomProps" ) {
-			return $Self->GetFormCustomProps( ServiceID => $ParamObject->GetParam( Param => "ServiceID" ) );
-		}
-	}
-	else {
-		my ( $schema, $fields ) = $Self->GetForm();
-
-		$Data{SchemaForm} = $schema;
-		$Data{FieldsForm} = $fields;
-
-		# build output
-		my $Output = $LayoutObject->CustomerHeader(Type => $idCustomTemplate,  Title => $LayoutObject->{LanguageObject}->Translate("New ticket wizard") );
-		  
-		# maintenances  
-		my @maintenances = $MaintenanceObject->ListCurrentMaintenances();
-		
-		if (@maintenances) {
-			$LayoutObject->Block(
-				Name => 'MaintenancesPanel',
-			);		
-			
-			for my $maintenanceHash (@maintenances) {
-				my %maintenance = %{$maintenanceHash};
-							
-				$LayoutObject->Block(
-					Name => 'MaintenanceLine',
-					Data => {
-						Message   => $maintenance{'Description'},						
-						StartDate => $DateUtilsObject->BrazilianDate(Timestamp => $DateUtilsObject->FromSQL(StringDate => $maintenance{StartDate})),
-					});							
-			}	
-		}		
-
-		my $ug    = Data::UUID->new;
-  		my $uuid = $ug->create();
-		$Data{FormID} = $ug->to_string( $uuid );
-
-		$Output .= $LayoutObject->Output(
-			Data         => \%Data,
-			TemplateFile => 'NewTicketWizardPublic',
-		);
-		$Output .= $LayoutObject->CustomerFooter(Type => $idCustomTemplate);
-		return $Output;
-	}
-}
-
-sub GetFormCustomProps {
-	my ( $Self, %Param ) = @_;
-	my %serviceForm;
-	
-	my $ServiceFormObject = $Kernel::OM->Get("Kernel::System::ServiceForm");
-	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
 	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-
-	my $QueueID = $ParamObject->GetParam( Param => "QueueID" );
-
-	if ( $Param{ServiceID} ) {
-		%serviceForm = $ServiceFormObject->GetServiceFormForQueue( ServiceID => $Param{ServiceID}, QueueID => $QueueID );
-		if (! $serviceForm{ServiceID}) {
-			%serviceForm = $ServiceFormObject->GetServiceForm( ServiceID => $Param{ServiceID} );	
-		}
-	}
-	
-	return $LayoutObject->Attachment(
-		ContentType => 'text/plain; charset=' . $LayoutObject->{Charset},
-		Content     => $serviceForm{CustomProps} || "/**/",
-		Type        => 'inline',
-		NoCache     => 1,
-	);
-}
-
-sub GetFormJSON {
-	my ( $Self, %Param ) = @_;
-	my %serviceForm;
-	
-	my $ServiceFormObject = $Kernel::OM->Get("Kernel::System::ServiceForm");
 	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-
-	my $QueueID = $ParamObject->GetParam(Param => "QueueID");
-
-	if ( $Param{ServiceID} ) {
-		%serviceForm = $ServiceFormObject->GetServiceFormForQueue( ServiceID => $Param{ServiceID}, QueueID => $QueueID );
-		
-		if (! $serviceForm{ServiceID}) {
-			%serviceForm = $ServiceFormObject->GetServiceForm( ServiceID => $Param{ServiceID} );	
-		}
-	}
-
-	my ( $schema, $fields, $introduction ) = $Self->GetForm( ServiceForm => \%serviceForm, QueueID => $QueueID );
-	
-	return $LayoutObject->Attachment(
-		ContentType => 'application/json; charset=' . $LayoutObject->{Charset},
-		Content     => "[{" . $schema . "}, {" . $fields . "}, \"" . $introduction . "\"]",
-		Type        => 'inline',
-		NoCache     => 1,
-	);
-}
-
-sub GetForm {
-	my ( $Self, %Param ) = @_;
-	
-	my $TicketWizard = $Kernel::OM->Get("Kernel::System::TicketWizard");
-	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-
-	my $schema = $TicketWizard->GetBasicFieldsSchemaPublic();
-	my $fields = $TicketWizard->GetBasicFieldsOptionsPublic();
-	my $introduction;
-
-	( $schema, $fields ) = $TicketWizard->ReplaceOTRSValues(
-		Schema  => $schema,
-		Options => $fields,
-		UserID  => $Self->{DefaultUserID}
-	);
-	
-	if ( !$Param{ServiceForm} ) {
-		$schema =~ s/CF_SCHEMA//g;
-		$fields =~ s/CF_FORM//g;
-		$introduction = "";
-	}
-	else {
-		my %serviceForm = %{ $Param{ServiceForm} };
-		$introduction = $serviceForm{Introduction};
-
-		if ( !$Param{ServiceForm}{Schema} ) {
-			$schema =~ s/CF_SCHEMA//g;
-			$fields =~ s/CF_FORM//g;
-		}
-		else {
-			my $schemaForm = "," . $serviceForm{Schema};
-			my $fieldsForm = "," . $serviceForm{Form};
-			$schema =~ s/CF_SCHEMA/$schemaForm/g;
-			$fields =~ s/CF_FORM/$fieldsForm/g;
-		}
-		
-		# Ajusta campos fixos, se houver
-		if ($serviceForm{FixedValues}) {
-
-			($schema, $fields) = $Self->AdjustFixedFields(Schema => $schema, Fields => $fields, FixedValues => $serviceForm{FixedValues});
-		}	
-	}
-	
-	# Incluir campos dinâmicos no replace
-	( $schema, $fields ) = $TicketWizard->ReplaceOTRSDynamicFields( Schema => $schema, Options => $fields );
-	
-	if ($Param{"QueueID"}) {			
-		$schema = $schema . ",\n\"QueueID\": {\n\"type\": \"string\",\n\"default\": \"" . $Param{"QueueID"} . "\"}";
-		$fields = $fields . ",\n\"QueueID\": {\n\"type\": \"hidden\"\n}";
-	}
-
-	return ( $schema, $fields, $introduction );
-}
-
-sub GetQueueID() {
-	my ( $Self, %Param ) = @_;
-
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-	my $QueueObject = $Kernel::OM->Get("Kernel::System::Queue");
 	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-	
-	# Check if queueID was sent
-	my $QueueID = $ParamObject->GetParam(Param => "QueueID");
-	
-	if ($QueueID) {
-		my %Queue = $QueueObject->QueueGet(ID => $QueueID);
-		return ($Queue{"Name"}, $QueueID); 
-	}
-
-	# Gets default Queue
-	my $ConfigTicket       = $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage");
-	my $ConfigTicketWizard = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
-
-	my $QueueDefault = $ConfigTicket->{"QueueDefault"};
-
-	# Checks if there is a field for the queue
-	my $QueuePrefix = $ConfigTicketWizard->{"QueuePrefix"};
-	my $QueueField  = $ConfigTicketWizard->{"QueueField"};
-
-	my %QueueListID = $QueueObject->QueueList( Valid         => 1 );
-	my %QueueList   = reverse $QueueObject->QueueList( Valid => 1 );
-	$QueueID     = $QueueList{$QueueDefault};
-	my $Queue       = $QueueListID{$QueueID};
-
-	if ( $QueuePrefix && $QueueField ) {
-		my $QueueSelected = $ParamObject->GetParam( Param => $QueueField );
-		my $QueueName = "$QueuePrefix $QueueSelected";
-
-		if ( $QueueList{$QueueName} ) {
-			$QueueID = $QueueList{$QueueName};
-			$Queue   = $QueueName;
-		}
-	}
-	
-	return ( $Queue, $QueueID );
-}
+	my $TicketWizard = $Kernel::OM->Get("Kernel::System::TicketWizard");
  
-sub GetUserIDFromEmail {
-	my $Self       = shift;
-	my $email      = shift;
-	my $result     = $Self->{DefaultCustomerID};
-	my $domainList = $Self->{DefaultUserDomain};
-	
-	my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
  
-	if ($domainList) {
-		my @domains = split( ",", $domainList );
-		
-		for my $domain (@domains) {
-			my @parts = split( "@", $email );
-			if ( $parts[1] eq $domain ) {
-				my $id   = $parts[0];
-				my %List = $CustomerUserObject->CustomerSearch(
-					UserLogin => $id,
-					Valid     => 1,              # not required, default 1
-				);
-				if ( keys %List ) {
-					$result = $id;
-					return $result;
-				}
-			}
-		}
+	# If a ticket was received, it means the user is already authenticated
+	$Self->Debug("Checking if user was authenticated");
+	if ( $ParamObject->GetParam( Param => "ticket" ) ) {
+		my $retorno = $LayoutObject->Redirect( OP => "Action=NewTicketWizard", );
+		$retorno =~ s/public/customer/g;
+		return $retorno;
 	}
  
-	return $result;
-}
-
-sub CreateTicket {
-	my ( $Self, %Param ) = @_;
-	my %Data = ();
-
-	my $TicketObject = $Kernel::OM->Get("Kernel::System::Ticket");
-	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-	my $BackendObject = $Kernel::OM->Get("Kernel::System::DynamicField::Backend");
-	my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField");
-	my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
-	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
-
-	# Queue
-	my $queueFixed = 0;
-	if ($Data{QueueID}) {
-		$queueFixed = 1;
-	}	
-	my ( $Queue, $QueueID ) = $Self->GetQueueID(%Param);
-	$Data{QueueID} = $QueueID;
-
-	$Self->{Config} = $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage");
-
-	my $TicketID = $TicketObject->TicketCreate(
-		Title      => $ParamObject->GetParam( Param                            => "subject" ),
-		QueueID    => $QueueID,
-		Priority   => $Self->{Config}->{PriorityDefault},
-		Lock       => 'unlock',
-		State      => 'new',
-		ServiceID  => $ParamObject->GetParam( Param                            => "service" ),
-		TypeID     =>$ParamObject->GetParam( Param                            => "type" ),
-		CustomerID => $Self->GetUserIDFromEmail( $ParamObject->GetParam( Param => "email" ) ),
-		CustomerUser => $Self->GetUserIDFromEmail( $ParamObject->GetParam( Param => "email" ) ),
-		OwnerID => $Self->{DefaultUserID},
-		UserID  => $Self->{DefaultUserID},
-	);
-
-	my $MimeType      = 'text/html';
-	my %serviceFieldsValues = ();
-	my $serviceFields = "";
-	my @serviceFieldsKeys = ();
-
-	# Service Fields
-	for ( $ParamObject->GetParamNames() ) {
-		if (( substr( $_, 0, 3 ) eq "SF_" ) && ( substr( $_, 0, 5 ) ne "SF_T_" )) {
-			if ($ParamObject->GetArray( Param => $_ )) {
-				my @paramVals = $ParamObject->GetArray( Param => $_ );				
-				for my $paramValue (@paramVals) {
-					if (($paramValue) && (!($paramValue eq "-"))) {
-						if (! $serviceFieldsValues{$_}) {
-							$serviceFieldsValues{$_} = $paramValue;
-							push @serviceFieldsKeys, $_;
-						} else {
-							$serviceFieldsValues{$_} .= ", " . $paramValue;
-						}
-					}
-				}
-				
-			} else {
-				my $paramValue = $ParamObject->GetParam( Param => $_ ); 
-				
-				if (($paramValue) && (!($paramValue eq "-"))) {
-					if (! $serviceFieldsValues{$_}) {
-						$serviceFieldsValues{$_} = $paramValue;
-						push @serviceFieldsKeys, $_;
-					} else {
-						$serviceFieldsValues{$_} .= ", " . $paramValue;
-					}						
-				}
-			}
-		}
-	}
-	
-	for (@serviceFieldsKeys) {
-		$serviceFields .= "<B>" . $Self->breakWords(Text => substr( $_, 3 )) . ": </B>" . $serviceFieldsValues{$_} . "<BR/>";
-	}
-	
-	
-	$serviceFields .= "<B>IP: </B>" .  $ENV{'REMOTE_ADDR'} . "<BR/>";
-	$serviceFields .= "<BR/><BR/>";
-
-	# Dynamic Fields
-	for ( $ParamObject->GetParamNames() ) {
-		if ( substr( $_, 0, 3 ) eq "DF_" ) {
-			my $Success = $BackendObject->ValueSet(
-				DynamicFieldConfig => $DynamicFieldObject->DynamicFieldGet( Name => substr( $_, 3 ) ),
-				ObjectID           => $TicketID,
-				Value  => $ParamObject->GetParam( Param => $_ ),
-				UserID => $Self->{DefaultUserID},
-			);
-		}
+	# If an authenticate parameter was received, redirect to CAS gateway
+	$Self->Debug("Checking if authenticate parameter was received");
+	if ( $ParamObject->GetParam( Param => "authenticate" ) ) {
+		$Self->Debug("Authenticate parameter received");
+		my $url =
+		    $ConfigObject->Get('Customer::AuthModule::CAS::CASUrl')
+		  . "/login?gateway=true&service="
+		  . "https://"
+		  . $ENV{SERVER_NAME}
+		  . $ENV{SCRIPT_NAME}
+		  . "?Action=NewTicketWizardPublic";
+		return $LayoutObject->Redirect( ExtURL => $url, );
 	}
+		  
+	# If no authentication was possible, proceed with public ticket opening
+	$Self->Debug("Public ticket started");
+	$Self->Debug("Subaction => " . $ParamObject->GetParam( Param => "Subaction" ));
  
-	# Service Fields - Table fields
-	my $lastTab = "";
-	my %keysFound = ();
-	my $newTab = 1;
  
-	for ( $ParamObject->GetParamNames() ) {
-		if ( substr( $_, 0, 5 ) eq "SF_T_" ) {
-			my $paramName = $_;
-			my @parts = split('_', $_);
-			my $currTab = $parts[2];
-			my $currKey = $parts[4];
-			
-			if ($currTab ne $lastTab) {
-				if ($lastTab ne "") {
-					$serviceFields .= "</TABLE><BR/><BR/>";
-				}
-				$serviceFields .= "<TABLE style='border-collapse: collapse; width: 700px;' border='1px'>";
-				$lastTab = $currTab;
-				$newTab = 1;
-			} else {
-				$newTab = 0;
-			}
-			
-			## new line due to repetition or new table
-			if ($keysFound{$currKey} || ($newTab) ) {
-				%keysFound = ();				
-				$serviceFields .= "<TR><TD COLSPAN='2' style='text-align: center; font-size: large'><B>" . $Self->breakWords(Text => $currTab) . "</B></TD></TR>"; 
-			}
-			$keysFound{$currKey} = 1;
-			$serviceFields .= "<TR><TD style='width: 100px;'><B>" . $Self->breakWords(Text => $currKey) . "</B></TD><TD>" . $ParamObject->GetParam( Param => $paramName ) . "</TD></TR>";			
+	if ( $ParamObject->GetParam( Param => "UploadFileCmd" )) {
+		$Self->Debug("File upload instruction received");
+		return $TicketWizard->UploadFile();
+	} elsif ( $ParamObject->GetParam( Param => "Subaction" ) ) {
+		if ( $ParamObject->GetParam( Param => "Subaction" ) eq "CreateTicket" ) {
+			$Self->Debug("Create ticket action received");
+			return $TicketWizard->CreateTicket(Public => 1);
 		}
+		elsif ( $ParamObject->GetParam( Param => "Subaction" ) eq "GetFormJSON" ) {
+			$Self->Debug("Service form requested received");
+			return $TicketWizard->GetFormJSON( Public=> 1, ServiceID => $ParamObject->GetParam( Param => "ServiceID" ) );
+		} elsif ( $ParamObject->GetParam( Param => "Subaction" ) eq "GetFormCustomProps" ) {
+			$Self->Debug("Service form custom properties (script) requested");
+			return $TicketWizard->GetFormCustomProps( Public=> 1, ServiceID => $ParamObject->GetParam( Param => "ServiceID" ) );
+		} 
+	} else {
+		$Self->Debug("Default action - open service choosing form");
+		return $TicketWizard->OpenForm(Public => 1);
 	}
-	
-	if ($lastTab ne "") {
-		$serviceFields .= "</TABLE><BR/><BR/>";
-	}
-
-	
-	# Create article
-	my $FullName = $ParamObject->GetParam( Param => "name" );
-	my $Email    = $ParamObject->GetParam( Param => "email" );
-	my $From     = "\"$FullName\" <$Email>";
-	my $ArticleID = $TicketObject->ArticleCreate(
-		TicketID         => $TicketID,
-		ArticleType      => $Self->{Config}->{ArticleType},
-		SenderType       => $Self->{Config}->{SenderType},
-		From             => $From,
-		To               => $Queue,
-		Subject          => $ParamObject->GetParam( Param => "subject" ),
-		Body             => $serviceFields . $ParamObject->GetParam( Param => "description" ),
-		MimeType         => $MimeType,
-		Charset          => $LayoutObject->{UserCharset},
-		UserID           => $Self->{DefaultUserID},
-		HistoryType      => $Self->{Config}->{HistoryType},
-		HistoryComment   => $Self->{Config}->{HistoryComment} || '%%',
-		AutoResponseType => ( $ConfigObject->Get('AutoResponseForWebTickets') )
-		? 'auto reply'
-		: '',
-		OrigHeader => {
-			From    => $From,
-			To      => $Queue,
-			Subject => $ParamObject->GetParam( Param => "subject" ),
-			Body    => $serviceFields . $Self->lineBreakToHTML(Text => $ParamObject->GetParam( Param => "description" )),
-		},
-		Queue => $Queue,
-	);
-
-	# Attachments
-	my %UploadStuff = $ParamObject->GetUploadAll( Param => "attachment" );
-
-	if (keys %UploadStuff) {
-		$TicketObject->ArticleWriteAttachment(
-			%UploadStuff,
-			ArticleID => $ArticleID,
-			UserID    => $Self->{DefaultUserID},
-		);
-	}
-
-	$Data{TicketNumber} = $TicketObject->TicketNumberLookup( TicketID => $TicketID );
-	$Self->{ConfigNTW} = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
-	my $idCustomTemplate = $Self->{ConfigNTW}->{"CustomTemplate"};
-	
-
-	# build output
-	if (! $queueFixed) {
-		delete $Data{QueueID} 
-	}
-	my $Output = $LayoutObject->CustomerHeader(Type => $idCustomTemplate, Title => "Ticket created" );
-	$Output .= $LayoutObject->Output(
-		Data         => \%Data,
-		TemplateFile => 'NewTicketWizardTicketCreatedPublic',
-	);
-	$Output .= $LayoutObject->CustomerFooter(Type => $idCustomTemplate);
-	return $Output;
-
 }
  
-sub AdjustFixedFields {
-	my ( $Self, %Param ) = @_;
-	my $schema = $Param{Schema};
-	my $form = $Param{Fields};
-	my $fixedValues = $Param{FixedValues};
-	
-	my @values = split(/\n/, $fixedValues);
-	
-	for my $value (@values) {
-
-		$value =~ s/\r//g;
-		my @data = split('=', $value);
-					
-		my $fieldKey = $data[0];
-		my $fixedValue = $data[1];
-										
-		my $key = '("' . $fieldKey . '"[\ ]?:[\ ]?{[^}]+})';
-		my $replace = '"' . $fieldKey . '"' . ': {"type": "string", "default": "' . $fixedValue . '"}';
-		
-		$schema =~ s/$key/$replace/;
-		
-		$key = '("' . $fieldKey . '"[\ ]?:[\ ]?{[^}]+})';
-		$replace = '"' . $fieldKey . '": {"type": "hidden"' . "\n}";
-		$form =~ s/$key/$replace/;
-	}		
-	
-	return ($schema, $form);
-	
-}
-
-sub lineBreakToHTML {
-	my ( $Self, %Param ) = @_;
-		
-	my $return = $Param{Text};
-	my $LINE_BREAK = "<BR/>";
-	
-	$return =~ s/\n/$LINE_BREAK/g;
-	
-	return $return;
-
-}
-
-sub breakWords {
-	my ( $Self, %Param ) = @_;
-		
-	my $return = $Param{Text};	
-	
-	$return =~ s/(.)([A-Z][^A-Z])/$1 $2/g;
-	$return =~ s/([\w']+)/\u\L$1/g;
-	
-	return $return;
+sub Debug {
+    my $Self = shift;
+    my $msg = shift;
+	$Kernel::OM->Get("Kernel::System::Log")->Log( Priority => 'debug', Message => $msg );
 }
  
 1;
@@ -7,24 +7,16 @@
 # did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
 # --
  
-<div id="footerF" align="center" style="bottom: 10px; width: 100%; margin-top: 18px; margin-bottom: 8px;" class="noPrint">
-
-<div style="font-size: 0px;">
-<div style="height: 2px; width: 100%; background-image: url('/otrs-web/skins/Customer/default/images/ufsc/separador.gif'); background-repeat: repeat-x; background-position: 0 50%;"></div>
-</div>
-		<br><a href="http://www.setic.ufsc.br" target="_blank"><img src="/otrs-web/skins/Customer/default/images/ufsc/setic.png" style="border-style: none"></a>
-		<br>
-		<div style="margin-top: 4px;"><span style="color: #BBBBBB;">© SeTIC - Superintendência de Governança Eletrônica e Tecnologia da Informação e Comunicação</span>
-		</div>
-		<div id="Footer" class="ARIARoleContentinfo">
-[% RenderBlockStart("Banner") %]
-    <a href="http://www.otrs.com/" title="[% Config("Product") %] [% Config("Version") %]" target="_blank">[% Translate("Powered by") | html %] [% Config("Product") %] [% Config("Version").remove('\.0\..*') %]</a>
-[% RenderBlockEnd("Banner") %]
-    <div class="Clear"></div>
-</div>
 </div>
  
-
+<div id="footerF" align="center" style="bottom: 10px; width: 100%; margin-top: 18px; margin-bottom: 8px;" class="noPrint">
+	<div style="font-size: 0px;">
+		<div style="height: 2px; width: 100%; background-image: url('/otrs-web/skins/Customer/default/images/ufsc/separador.gif'); background-repeat: repeat-x; background-position: 0 50%;"></div>
+	</div>
+	<br><a href="http://www.setic.ufsc.br" target="_blank"><img alt="Logo SeTIC" src="/otrs-web/skins/Customer/default/images/ufsc/setic.png" style="border-style: none"></a>
+	<br>
+	<div style="margin-top: 4px;"><span style="color: #BBBBBB;">© SeTIC - Superintendência de Governança Eletrônica e Tecnologia da Informação e Comunicação</span></div>
+</div>
  
  
 [% InsertTemplate("CustomerFooterJS.tt") %]
@@ -7,21 +7,7 @@
 # --
 <head>
     <meta http-equiv="Content-type" content="text/html;charset=utf-8" />
-    <meta id="viewport" name="viewport" content="">
-# set viewport for mobile mode, do not set viewport for DesktopMode
-    <script>
-        (function(doc, win) {
-            var viewport = doc.getElementById('viewport'),
-                isIFrame = (win.top.location.href !== win.location.href),
-                isPopup = (win.name.search(/^OTRSPopup_/) != -1);
-            try {
-              if (((!isIFrame && !isPopup) || (isIFrame && isPopup)) && (!localStorage.getItem("DesktopMode") || parseInt(localStorage.getItem("DesktopMode"), 10) <= 0)) {
-                  viewport.setAttribute("content", "width=device-width, initial-scale=1.0, user-scalable=no");
-              }
-            }
-            catch (Exception) {}
-        }(document, window));
-    </script>
+    <meta name="viewport" content="width=device-width, initial-scale=1">
 [% RenderBlockStart("MetaHttpEquivRefresh") %]
 [% INCLUDE "HTMLHeadRefresh.tt" %]
 [% RenderBlockEnd("MetaHttpEquivRefresh") %]
@@ -42,248 +28,30 @@
     <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/ui-theme/jquery-ui.css" />
     <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/jstree-theme/default/style.css" />
  
-[% RenderBlockStart("HeaderLogoCSS") %]
-    <style type="text/css">
-        #Header #Logo {
-            background-image: [% Data.URL | html %];
-            top: [% Data.StyleTop | html %];
-            right: [% Data.StyleRight | html %];
-            width: [% Data.StyleWidth | html %];
-            height: [% Data.StyleHeight | html %];
-        }
-    </style>
-[% RenderBlockEnd("HeaderLogoCSS") %]
-
-    <style type="text/css">
-        @font-face {
-          font-family: 'FontAwesome';
-          src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?v=4.3.0');
-          src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?#iefix&v=4.3.0') format('embedded-opentype'),
-               url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.woff?v=4.3.0') format('woff'),
-               url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.ttf?v=4.3.0') format('truetype'),
-               url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.svg#fontawesomeregular?v=4.3.0') format('svg');
-          font-weight: normal;
-          font-style: normal;
-        }
-
-        /* Fix poor font rendering on chrome based browsers on windows */
-        @media all and (-webkit-min-device-pixel-ratio:0) {
-            @font-face {
-                font-family: 'FontAwesome';
-                src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.svg#fontawesomeregular') format('svg'),
-                     url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?#iefix&v=4.3.0') format('embedded-opentype'),
-                     url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.woff?v=4.3.0') format('woff'),
-                     url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.ttf?v=4.3.0') format('truetype');
-                font-weight: normal;
-                font-style: normal;
-            }
-        }
-    </style>
-
-# decide, if responsive CSS must be loaded
-# resposive CSS will not be loaded in "desktop mode" or if the document is within an iframe (customer overview in ticket phone overlay)
-    <script>
-      (function(doc, win) {
-          var isIFrame = (win.top.location.href !== win.location.href),
-              isPopup = (win.name.search(/^OTRSPopup_/) != -1);
-          try {
-            if (((!isIFrame && !isPopup) || (isIFrame && isPopup)) && (!localStorage.getItem("DesktopMode") || parseInt(localStorage.getItem("DesktopMode"), 10) <= 0)) {
-              var ResponsiveCSS;
-  [% RenderBlockStart("ResponsiveCSS") %]
-              ResponsiveCSS = doc.createElement("link");
-              ResponsiveCSS.setAttribute("rel", "stylesheet");
-              ResponsiveCSS.setAttribute("type", "text/css");
-              ResponsiveCSS.setAttribute("href", "[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin | uri %]/[% Data.CSSDirectory %]/[% Data.Filename %]");
-              doc.getElementsByTagName("head")[0].appendChild(ResponsiveCSS);
-  [% RenderBlockEnd("ResponsiveCSS") %]
-            }
-          }
-          catch (Exception) {}
-      }(document, window));
-    </script>
-
     <title>[% Data.TitleArea | html %] [% Config("ProductName") %]</title>
  
 [% INCLUDE "HTMLHeadBlockEvents.tt" %]
  
-<!-- Customizacoes SeTIC -->
+	<!-- Customizacoes SeTIC -->
     <style type="text/css">
-	
-		
 		#header {
-			height: 90px;
 			background-image: url("/otrs-web/skins/Customer/default/images/ufsc/cabecalhoUFSC.jpg");
-			background-position: bottom left;
-			padding-left: 30px;
-			padding-top: 0px;
-			font-family: Verdana, Arial, sans-serif;
-			margin-bottom: 20px;
-		}	
-		
-		.tabstyles {
-			border-collapse: separate;
-			display: inline;
-			font-family: Verdana, Arial, sans-serif;
-			font-size: 11px;
-			height: auto;
-			margin-bottom: 0px;
-			margin-left: 0px;
-			margin-right: 0px;
-			margin-top: 0px;
-			padding-bottom: 0px;
-			padding-left: 0px;
-			padding-right: 0px;
-			padding-top: 0px;
-			width: auto;			
-vertical-align: bottom;
+			display: block;
+			height: 90px;
 		}
  
-		.atalhoMenuLogo {
-			text-align: right;
-			vertical-align: bottom;
-			color: #0000ee;
+		input[type=text], input[type=email], input[type=password] {
+		   width: 100%;
 		}
  
-		.titleText {
-	FONT-SIZE: 16px;
-	FONT-WEIGHT: bold;
-	FONT-FAMILY: Arial, Helvetica, sans-serif;
-	text-align: left;
-	margin-left: 10px;
-}
-
-body {
-	background: white; 
-	FONT-FAMILY: Arial, Helvetica, sans-serif;
-	text-align: left;
-	font-size: 12px;
-}
-		
-		
-		#Navigation {
-			background-image: url('/otrs-web/skins/Customer/default/images/ufsc/panel_hd_bg_setic.png');
-			background-repeat: repeat-x;
-    		background-position: 0 50%;
-    		border: 1px solid #9CABC1;
+		label {
+			font-size: 100%;
+			text-align: left;
+			display: inline-block;
+			float: none;
+			width: auto;
 		}
  
-		#Navigation ul.Expanded {
-		background-color: rgb(249, 251, 254);
-background-image: none;
-background-origin: padding-box;
-background-size: auto;
-border-bottom-color: rgb(192, 192, 192);
-border-bottom-left-radius: 0px;
-border-bottom-right-radius: 0px;
-border-bottom-style: solid;
-border-bottom-width: 1px;
-border-image-outset: 0px;
-border-image-repeat: stretch;
-border-image-slice: 100%;
-border-image-source: none;
-border-image-width: 1;
-border-left-color: rgb(192, 192, 192);
-border-left-style: solid;
-border-left-width: 1px;
-border-right-color: rgb(192, 192, 192);
-border-right-style: solid;
-border-right-width: 1px;
-border-top-color: rgb(192, 192, 192);
-border-top-left-radius: 0px;
-border-top-right-radius: 0px;
-border-top-style: solid;
-border-top-width: 1px;
-box-shadow: rgba(0, 0, 0, 0.8) 0px 5px 10px 0px;
-color: rgb(0, 0, 0);
-display: block;
-}
-
-	#Navigation > ul > li > ul {
-		background-attachment: scroll;
-		background-clip: border-box;
-		background-color: rgb(249, 251, 254);
-		background-image: none;
-		background-origin: padding-box;
-		border-bottom-color: rgb(192, 192, 192);
-		border-bottom-left-radius: 0px;
-		border-bottom-right-radius: 0px;
-		border-bottom-style: solid;
-		border-bottom-width: 1px;
-		border-image-outset: 0px;
-		border-image-repeat: stretch;
-		border-image-slice: 100%;
-		border-image-source: none;
-		border-image-width: 1;
-		border-left-color: rgb(192, 192, 192);
-		border-left-style: solid;
-		border-left-width: 1px;
-		border-right-color: rgb(192, 192, 192);
-		border-right-style: solid;
-		border-right-width: 1px;
-		border-top-color: rgb(192, 192, 192);
-		border-top-left-radius: 0px;
-		border-top-right-radius: 0px;
-		border-top-style: solid;
-		border-top-width: 1px;
-		box-shadow: rgba(0, 0, 0, 0.8) 0px 5px 10px 0px;
-	}
-
-	#Navigation > ul > li > ul a {
-		background-color: rgb(249, 251, 254);
-		border-bottom-color: rgba(0, 0, 0, 0);
-		border-bottom-left-radius: 0px;
-		border-bottom-right-radius: 0px;
-		border-bottom-style: solid;
-		border-bottom-width: 1px;
-		border-image-outset: 0px;
-		border-image-repeat: stretch;
-		border-image-slice: 100%;
-		border-image-source: none;
-		border-image-width: 1;
-		border-left-color: rgba(0, 0, 0, 0);
-		border-left-style: solid;
-		border-left-width: 1px;
-		border-right-color: rgba(0, 0, 0, 0);
-		border-right-style: solid;
-		border-right-width: 1px;
-		border-top-color: rgba(0, 0, 0, 0);
-		border-top-left-radius: 0px;
-		border-top-right-radius: 0px;
-		border-top-style: solid;
-		border-top-width: 1px;
-		color: rgb(0, 0, 0);
-		cursor: pointer;
-		display: block;
-		float: left;
-		font-family: Verdana, Arial, sans-serif;
-		font-size: 11px;
-		font-weight: normal;
-		height: 16px;
-		line-height: 16px;
-		list-style-image: none;
-		list-style-position: outside;
-		list-style-type: none;
-		margin-bottom: 0px;
-		margin-left: 0px;
-		margin-right: 0px;
-		margin-top: 0px;
-		outline-color: rgb(0, 0, 0);
-		outline-style: none;
-		outline-width: 0px;
-		padding-bottom: 6px;
-		padding-left: 0px;
-		padding-right: 6px;
-		padding-top: 1px;
-		text-align: left;
-		text-decoration: none;
-		white-space: nowrap;
-		width: 148.188px;
-	}
-
 	</style>
 	<!-- Customizacoes SeTIC -->
-
-
-
-
 </head>
 # --
 # CustomerHeaderQPUFSC.tt - provides global HTML header for UFSC
-# Copyright (C) 2015, SeTIC - UFSC - http://setic.ufsc.br/
+# Copyright (C) 2015 - 2017 SeTIC - UFSC - http://setic.ufsc.br/
+#
+# Version 2017-06-16 - Support for bootstrap
+#
 # --
 # This software comes with ABSOLUTELY NO WARRANTY. For details, see
 # the enclosed file COPYING for license information (AGPL). If you
@@ -8,34 +11,17 @@
 # --
 [%- INCLUDE "HTTPHeaders.tt" -%]
  
-<!DOCTYPE html>
-<html>
+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
+<html lang="br">
 [% InsertTemplate("Copyright.tt") %]
 [% InsertTemplate("CustomerHTMLHeadNTWSeTIC.tt") %]
  
-<body class="NoJavaScript" [% Data.BodyClass | html %]>
-	<div id="header" class="noPrint">
-		<table border="0" width="100%">
-			<tbody>
-				<tr style="height: 88px; vertical-align: bottom;">
-					<td class="atalhoMenuLogo"><span class="tabstyles">
-						<a href="http://servicosti.ufsc.br/">Catálogo de serviços</a></span>
-					</td>
-				</tr>
-			</tbody>
-		</table>			
-	</div>
-	<table id="titulo" width="100%" cellpadding="0" cellspacing="0">
-		<tbody>
-			<tr>
-				<td align="left" valign="top"><span class="titleText">SeTIC - Portal de Chamados</td>
-				<td align="left" valign="top" width="1"></td>
-			</tr>
-		</tbody>
-	</table>
-	<div style="font-size: 0px;">
-		<div style="height: 2px; width: 100%; background-image: url('/otrs-web/skins/Customer/default/images/ufsc/separador.gif'); background-repeat: repeat-x; background-position: 0 50%;"></div>
-	</div>
-
+<body lang="br" class="NoJavaScript" [% Data.BodyClass | html %]>
+	
+	<div class="panel">	<div class="panel-heading " id="header"/></div>
+	
+	<div class="container">		
+		
+	
  
 <!-- end header -->
@@ -10,63 +10,117 @@
 # did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
 # --
  
-<div style="margin: 5px; padding: 10px; width: 80%;">
-[% Data.MsgChooseService %]
-<div style="margin-top: 10px">
-<form class="Field">
-
-<span class="alpaca-controlfield-label">
-         [% Translate("Service") | html %]:
-         </span>
-		<span id="serviceDIV" class="alpaca-field" >
  
-         [% Data.ServiceStrg %]      
-         </span>              
-</form>
-<div id="serviceDescription" style="margin: 5px; padding: 10px; width: 80%; border-style:solid; border-width: 1px; display: none"></div>
-</div>
-</div>
-<div id="formTicket" style="padding-left: 15px; ">
+									
+			<div class="btn-group pull-right">
+[% RenderBlockStart("ToolBarPublic") %]				
+	  			<a target="_new" href="http://ti.ufsc.br/">
+		  			<button type="button" class="btn-lg btn-default">
+	 				<span class="glyphicon glyphicon-list-alt" aria-hidden="true"></span>	 			
+	 				Catálogo de serviços</button>
+	 			</a>	 			
+[% RenderBlockEnd("ToolBarPublic") %]
+	 			
+[% RenderBlockStart("ToolBarCustomer") %]
+	  			<a target="_new" href="http://ti.ufsc.br/">
+		  			<button type="button" class="btn-lg btn-default">
+	 				<span class="glyphicon glyphicon-list-alt" aria-hidden="true"></span>	 			
+	 				Catálogo de serviços
+	 				</button>
+	 			</a>
+	 			<a target="_new" href="/otrs/customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets">	 			
+	 				<button type="button" class="btn-lg btn-default">
+		  			<span class="glyphicon glyphicon-th-list" aria-hidden="true"></span>
+		  			Chamados abertos
+		  			</button>		  			
+		  		</a>
+	 			
+[% RenderBlockEnd("ToolBarCustomer") %]
+	 		</div>
+		<div class="panel">
+						<div class="panel-heading ">
+	 		<h1>SeTIC - Portal de Chamados</h1>
+	 		
+	 		
+	 		</div>
+		</div>
  
 [% RenderBlockStart("MaintenancesPanel") %]
-<span style="font-weight: bold; color: red">[% Translate("The following maintenances are in progress") | html %]</span>
-<br/>
-<br/>
-<ol style="margin-left: 20px; padding: 10px; list-style-type:circle">
-[% RenderBlockStart("MaintenanceLine") %]
-<li>[% Data.Message %] ([% Translate("Started at: ") | html %] [% Data.StartDate %])</li>
-[% RenderBlockEnd("MaintenanceLine") %]
-</ol>
+<div class="panel panel-warning">
+	<div class="panel-heading">
+	<span class="glyphicon glyphicon-warning-sign" aria-hidden="true"></span> <strong>[% Translate("The following maintenances are in progress") | html %]</strong>
+	</div>
+  	<div class="panel-body">
+		<ol">
+			[% RenderBlockStart("MaintenanceLine") %]
+			<li>[% Data.Message %] ([% Translate("Started at: ") | html %] [% Data.StartDate %])</li>
+			[% RenderBlockEnd("MaintenanceLine") %]
+		</ol>
+  	</div>
+  	
+</div>
 [% RenderBlockEnd("MaintenancesPanel") %]
  
+<div class="panel panel-primary">
+	<div class="panel-heading">
+		<strong>[% Data.MsgChooseService %]</strong>
+	</div>
+	
+	<div class="panel-body">
+			<label for="ServiceID">[% Translate("Service") | html %]:</label>
+			<span id="serviceDIV">	
+         		[% Data.ServiceStrg %]      
+         	</span>              
+	</div>
+	
+	<div class="panel-footer" id="serviceDescription">
+[% RenderBlockStart("UnauthenticatedMessage") %]	
+			[% Translate("Did you know that, if you have a login, you can authenticate first and do not have to provide your name and e-mail. Also, it will be possible to monitor your ticket later.") | html %]:
+			<A target="_new" HREF="/otrs/customer.pl?Action=NewTicketWizard">[% Translate("Click here to authenticate") | html %]</A>
+[% RenderBlockEnd("UnauthenticatedMessage") %]			
+	</div>
+</div>
+
+<div class="panel panel-primary" style="display: none" id="formPanel">
+	<div class="panel-heading">
+		<strong>[% Translate("Please fill the following form to open your ticket") | html %]</strong>
+	</div>
+
+	<div class="panel-body" id="formTicket">
+	
+	</div>
 </div>
  
  <script src="[% Config("Frontend::RichTextPath") %]ckeditor.js" type="text/javascript"></script>
  
 [% WRAPPER JSOnDocumentComplete %]
 <script type="text/javascript">
-	// To turn on debugging, uncomment this line
-	Alpaca.logLevel = Alpaca.DEBUG;
-	Alpaca.uploadImageURL = "/otrs/customer.pl?Action=PictureUpload&responseType=json&FormID=[% Data.FormID %]";
-	Alpaca.filebrowserImageUploadURL = "/otrs/customer.pl?Action=PictureUpload&FormID=[% Data.FormID %]";
+	CKEDITOR.config.filebrowserUploadUrl = "/otrs/public.pl?Action=PictureUpload&responseType=json&FormID=[% Data.FormID %]";
+	
+	$.alpaca.setDefaultLocale((navigator.languages ? navigator.languages[0] : (navigator.language || navigator.userLanguage)).replace("-","_"));
  
-	Alpaca.registerMessages({
+	$.alpaca.registerMessages({
 		"noneLabel": "-",
-	    "disallowValue": "{0} não é um valor válido.",
-    	"notOptional": "Este campo é obrigatório.",
-    	"invalidValueOfEnum": "",    	    
-        "addItemButtonLabel": "Incluir",
-    	
 	});
  
 	$("#ServiceID").change(function() {
-   		carregaForm({"FormID": "[% Data.FormID %]"}, "[% Translate("Send") | html %]", "[% Env("CGIHandle") %]", ";QueueID=[% Data.QueueID %]");
+		if ($("#ServiceID").val() != "") {
+	   		carregaForm[% Data.PublicMode %]({"FormID": "[% Data.FormID %]"}, "[% Translate("Send") | html %]", "[% Env("CGIHandle") %]", ";QueueID=[% Data.QueueID %]", "[% Data.FormID %]");
+   			$("#formPanel").show();
+   		} else {
+   			destruirForm();
+   			$("#serviceDescription").html("");
+   			$("#formPanel").hide();
+   		}  	
   	});
  
    	if ($("#ServiceID").has('[selected]')) {
   		if ($("#ServiceID").val() != "") {
-  			carregaForm({"FormID": "[% Data.FormID %]"}, "[% Translate("Send") | html %]", "[% Env("CGIHandle") %]", ";QueueID=[% Data.QueueID %]");  			  			
+  			carregaForm[% Data.PublicMode %]({"FormID": "[% Data.FormID %]"}, "[% Translate("Send") | html %]", "[% Env("CGIHandle") %]", ";QueueID=[% Data.QueueID %]", "[% Data.FormID %]");
+  			$("#formPanel").show();  			  			
   		}
   	}
+  	
+  	$("#ResponsiveFooter").remove();
 </script>    
 [% END %]
 \ No newline at end of file
@@ -9,13 +9,21 @@
 # the enclosed file COPYING for license information (AGPL). If you
 # did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
 # --
-<div style="margin: 5px; padding: 10px; width: 80%;">
- <h1>[% Translate("Your ticket has been registered with the number: ") | html %][% Data.TicketNumber %]</h1>
- </div>
- 
- <div style="margin: 5px; padding: 10px; width: 80%;">
- 	<A HREF="/otrs/public.pl?Action=NewTicketWizardPublic">[% Translate("Click here to open another ticket") | html %]</A>
- </div>
- 
+
+<div class="panel panel-primary">
+	<div class="panel-heading">
+		<strong>[% Translate("Ticket created") | html %]</strong>
+	</div>
+		
+	<div class="panel-body">
+		<h2>[% Translate("Your ticket has been registered with the number: ") | html %]<strong>[% Data.TicketNumber %]</strong></h2>		
+		<div class="btn-group-vertical pull-right" style="margin-top: 50px">
+			<button type="button" class="btn btn-default">
+	  			<a href="/otrs/[% Data.Module %].pl?Action=NewTicketWizard[% Data.PublicMode %]">[% Translate("Click here to open another ticket") | html %]</a>
+			</button> 
+		</div>		
+	</div>		
+</div>
+	
 [% WRAPPER JSOnDocumentComplete %]
 [% END %]
 \ No newline at end of file
@@ -3,6 +3,7 @@
 # 
 # Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
 # Version 01/12/2015 - Support for OTRS 4.0.3
+# Version 2017-06-20 - Code refactoring
 #
 # --
 # This software comes with ABSOLUTELY NO WARRANTY. For details, see
@@ -14,11 +15,14 @@ package Kernel::System::TicketWizard;
 use strict;
 use warnings;
 use utf8;
+use Data::Dumper;
+use URI::Escape;
+use Encode qw( encode_utf8 decode_utf8 );
+use JSON qw(encode_json decode_json);
  
 our @ObjectDependencies = (
 "Kernel::System::Web::Request",
 "Kernel::System::DB",
-"Kernel::Output::HTML::Layout",
 "KerneL::System::Log",
 "KerneL::System::Ticket",
 "KerneL::System::Type",
@@ -41,56 +45,40 @@ sub new {
 }
  
 =head
-
 Returns fields structure for new ticket form wizard public
-
 =cut
-
 sub GetBasicFieldsOptionsPublic {
 	my ( $Self, %Param ) = @_;
 	return $Kernel::OM->Get("Kernel::Config")->Get("Ticket::Frontend::Customer::NewTicketWizard")->{BasicFormPublic};
 }
  
 =head
-
 Returns fields schema for new ticket wizard public
-
 =cut
-
 sub GetBasicFieldsSchemaPublic {
 	my ( $Self, %Param ) = @_;
 	return $Kernel::OM->Get("Kernel::Config")->Get("Ticket::Frontend::Customer::NewTicketWizard")->{BasicSchemaPublic};
 }
  
-
 =head
-
 Returns fields structure for new ticket form wizard
-
 =cut
-
 sub GetBasicFieldsOptions {
 	my ( $Self, %Param ) = @_;
 	return $Kernel::OM->Get("Kernel::Config")->Get("Ticket::Frontend::Customer::NewTicketWizard")->{BasicForm};
 }
  
 =head
-
 Returns fields schema for new ticket wizard
-
 =cut
-
 sub GetBasicFieldsSchema {
 	my ( $Self, %Param ) = @_;
 	return $Kernel::OM->Get("Kernel::Config")->Get("Ticket::Frontend::Customer::NewTicketWizard")->{BasicSchema};
 }
  
 =head
-
 Replaces OTRS system field values (service and type)
-
 =cut
-
 sub ReplaceOTRSValues {
 	my ( $Self, %Param ) = @_;
 	my $schema  = $Param{Schema};
@@ -107,6 +95,9 @@ sub ReplaceOTRSValues {
 	return ( $schema, $options );
 }
  
+=head
+Get OTRS services info (service and type)
+=cut
 sub GetOTRSServicesData {
 	my ( $Self, %Param ) = @_;
 	my $services = $Kernel::OM->Get("Kernel::System::Service");
@@ -124,6 +115,9 @@ sub GetOTRSServicesData {
 	return ( $serviceNames, $serviceIDs );
 }
  
+=head
+Get OTRS ticket types 
+=cut
 sub GetOTRSTypesData {
 	my ( $Self, %Param ) = @_;
 	my $ticketObject = $Kernel::OM->Get("Kernel::System::Ticket");
@@ -145,6 +139,9 @@ sub GetOTRSTypesData {
 	return ( $typeNames, $typeIDs );
 }
  
+=head
+Replaces OTRS dynamic fields
+=cut
 sub ReplaceOTRSDynamicFields {
 	my ( $Self, %Param ) = @_;
 	my $schema  = $Param{Schema};
@@ -171,6 +168,9 @@ sub ReplaceOTRSDynamicFields {
 	return ( $schema, $options );
 }
  
+=head
+Get OTRS dyanmic field values
+=cut
 sub GetDynamicFieldValues {
 	my ( $Self, %Param ) = @_;
 	my $config = $Param{ConfigDF};
@@ -190,4 +190,925 @@ sub GetDynamicFieldValues {
  
 }
  
+=head
+Builds service choosing combo
+=cut
+sub BuildServices {
+	my ( $Self, %Param ) = @_;
+	my %Data = ();
+	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+	my $QueueServiceObject = $Kernel::OM->Get("Kernel::System::QueueService");
+	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
+	my $ServiceObject = $Kernel::OM->Get("Kernel::System::Service");
+	my $RestrictedObject = $Kernel::OM->Get("Kernel::System::RestrictedService");
+	
+	# Build service chooser
+	my %Services = ();
+
+	if ( !$ParamObject->GetParam( Param => "QueueID" ) ) {
+		%Services = $ServiceObject->ServiceList( UserID => $ConfigObject->Get('CustomerPanelUserID'), );
+	}
+	else {
+		%Services =
+		  $QueueServiceObject->GetServiceList( QueueID => $ParamObject->GetParam( Param => "QueueID" ), );
+	}
+	my @ServicesCombo = ();
+	
+	my @restrictedServices = $RestrictedObject->GetRestrictedServices();
+	
+	for my $serviceID ( keys %Services ) {
+		if ( grep { index( $Services{$_}, $Services{$serviceID} . "::" ) >= 0 } ( keys %Services ) ) {			
+			if (! ( $serviceID ~~ @restrictedServices ) ) {
+				my %serv = ();
+				$serv{Value}    = $Services{$serviceID};
+				$serv{Key}      = $serviceID;
+				$serv{Disabled} = 1;
+				push @ServicesCombo, \%serv;
+			}
+		}
+		else {
+			if (! ( $serviceID ~~ @restrictedServices ) ) {
+				my %serv = ();
+				$serv{Value} = $Services{$serviceID};
+				$serv{Key}   = $serviceID;
+				push @ServicesCombo, \%serv;
+			}
+		}
+	}
+
+	@ServicesCombo = sort { $a->{Value} . "::" cmp $b->{Value} . "::" } @ServicesCombo;
+	
+	my $retorno = "<select id=\"ServiceID\" data-live-search-normalize=\"true\" class=\"selectpicker\" data-live-search=\"true\">\n<option value=\"\">-</option>";
+	my $inOpt = 0;
+
+	for my $service (@ServicesCombo) {
+		if ($service->{Disabled}) {
+			if ($inOpt) {
+				$retorno = $retorno . "</optgroup>\n";
+			}
+			$inOpt = 1;
+			$retorno = $retorno . "<optgroup label='" . $service->{Value} . "'>\n";
+		} else {
+			$retorno = $retorno . "<option value='" . $service->{Key} . "'>" . $Self->LastPart($service->{Value}) . "</option>\n";
+		}
+	}
+	
+	if ($inOpt) {
+		$retorno = $retorno . "</optgroup>\n";
+	}
+	
+	$retorno = $retorno . "</select>\n";
+
+	return $retorno;
+}
+
+=head
+Returns service name without the parent services names
+=cut
+sub LastPart {
+	my $Self  = shift;
+	my $queue = shift;
+	my @parts = split( "::", $queue );
+	return $parts[-1];
+}
+
+=head
+Handles jQueryFileUpload component in AlpacaJS
+=cut
+sub UploadFile {
+	my ( $Self, %Param ) = @_;
+	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+	
+	if ($ParamObject->GetParam(Param => "UploadFileCmd") eq "UploadFile") {
+		$Self->Debug("Upload file command received");
+		return $Self->UploadFileReceive();		
+	} elsif ($ParamObject->GetParam(Param => "UploadFileCmd") eq "DeleteFile") {
+		$Self->Debug("Delete uploaded file command received");
+		return $Self->UploadFileDelete();		
+	} else {
+		$Self->Debug("Unknown file command received");
+		return 1;
+	}
+}
+
+=head
+Handles jQueryFileUpload component in AlpacaJS
+=cut
+sub UploadFileDelete() {
+	my ( $Self, %Param ) = @_;
+	my %Data = ();
+	
+	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+	my $WebUploadCacheObject = $Kernel::OM->Get('Kernel::System::Web::UploadCache');
+	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+	my $fileName = $ParamObject->GetParam(Param => "Filename");
+	my $formId = $ParamObject->GetParam(Param => "FormID");
+	
+	$Self->Debug("FileUpload: Delete file $fileName from form $formId");
+	
+	my @filesUploaded = $WebUploadCacheObject->FormIDGetAllFilesData(FormID => $formId);
+	
+	my $fileDeleted = 0;
+		
+	for my $uploadedFile (@filesUploaded) {
+		if ($uploadedFile->{Filename} eq $fileName) {
+			$WebUploadCacheObject->FormIDRemoveFile(FormID => $formId, FileID => $uploadedFile->{FileID});
+			$Self->Debug("FileUpload: Deleted file " . $fileName);
+			$fileDeleted = 1;
+		}
+	}
+	
+	if ($fileDeleted) {
+		return $LayoutObject->Attachment(
+			ContentType => 'application/json; charset=' . $LayoutObject->{Charset},
+			Content     => "{ $fileName: true}",
+			Type        => 'inline',
+			NoCache     => 1,
+		);			
+	} else {
+		return 1;
+	}	
+}
+
+=head
+Deletes all attachments from the form
+=cut
+sub ClearCache() {
+	my ( $Self, %Param ) = @_;
+	my %Data = ();
+	
+	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+	my $WebUploadCacheObject = $Kernel::OM->Get('Kernel::System::Web::UploadCache');
+	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+	my $formId = $Param{FormID};
+	
+	$Self->Debug("Clearing cache for form " . $formId);
+	
+	my @filesUploaded = $WebUploadCacheObject->FormIDGetAllFilesData(FormID => $formId);
+	
+	my $fileDeleted = 0;
+		
+	for my $uploadedFile (@filesUploaded) {
+		$WebUploadCacheObject->FormIDRemoveFile(FormID => $formId, FileID => 1);		
+		$Self->Debug("FileUpload: Deleted file " . $uploadedFile->{Filename});
+	}	
+}
+
+=head
+Handles jQueryFileUPload component in AlpacaJS
+=cut
+sub UploadFileReceive() {
+	my ( $Self, %Param ) = @_;
+	my %Data = ();
+	
+	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+	my $WebUploadCacheObject = $Kernel::OM->Get('Kernel::System::Web::UploadCache');
+	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+
+	my %tmpFile = $ParamObject->GetUploadAll(Param => "attachment_files");	
+	my $formId = $ParamObject->GetParam( Param => "FormID" );
+
+	if (! $tmpFile{Filename} || ! $formId) {
+		my $msgError = $LayoutObject->{LanguageObject}->Translate("Invalid file!");
+		return $LayoutObject->Attachment(
+			ContentType => 'application/json; charset=' . $LayoutObject->{Charset},
+			Content     => "{ \"error\": \"$msgError\", \"files\": [] }",
+			Type        => 'inline',
+			NoCache     => 1,
+		);
+	}
+
+	$Self->Debug("FileUpload: Adding file to cache. FormID: " . $formId . " \t Filename: " . $tmpFile{Filename} . " \t ContentType: " . $tmpFile{ContentType} );
+	
+	$WebUploadCacheObject->FormIDAddFile(
+        FormID      => $formId,
+        Filename    => $tmpFile{Filename},
+        Content     => $tmpFile{Content},
+        ContentType => $tmpFile{ContentType}
+    );
+    
+    my %retorno = ();
+    my @filesReturned = ();
+    
+    my %dados = ();
+    $dados{name} = $tmpFile{Filename};
+    $dados{size} = length($tmpFile{Content});
+    
+    $dados{deleteUrl} = "/otrs/public.pl?Action=NewTicketWizardPublic;UploadFileCmd=DeleteFile;Filename=" . uri_escape($tmpFile{Filename}) . ";FormID=" . $formId;
+    push @filesReturned, \%dados;    
+    $retorno{"files"} = \@filesReturned;    
+    
+    return $LayoutObject->Attachment(
+		ContentType => 'application/json; charset=' . $LayoutObject->{Charset},
+		Content     => encode_json(\%retorno),
+		Type        => 'inline',
+		NoCache     => 1,
+	);		
+}
+
+=head
+Returns the custom script defined for a service, 
+	if it exists or just a comment-blank line if it doesn't
+=cut
+sub GetFormCustomProps {
+	my ( $Self, %Param ) = @_;
+	my %serviceForm;
+	
+	my $ServiceFormObject = $Kernel::OM->Get("Kernel::System::ServiceForm");
+	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+
+	my $QueueID = $ParamObject->GetParam( Param => "QueueID" );
+
+	if ( $Param{ServiceID} ) {
+		%serviceForm = $ServiceFormObject->GetServiceFormForQueue( ServiceID => $Param{ServiceID}, QueueID => $QueueID );
+		if (! $serviceForm{ServiceID}) {
+			%serviceForm = $ServiceFormObject->GetServiceForm( ServiceID => $Param{ServiceID} );	
+		}
+	}
+	
+	return $LayoutObject->Attachment(
+		ContentType => 'text/plain; charset=' . $LayoutObject->{Charset},
+		Content     => $serviceForm{CustomProps} || "/**/",
+		Type        => 'inline',
+		NoCache     => 1,
+	);
+}
+
+=head
+Returns the JSON form structure for a given service, if one is defined
+=cut
+sub GetFormJSON {
+	my ( $Self, %Param ) = @_;
+	my %serviceForm;
+	
+	my $ServiceFormObject = $Kernel::OM->Get("Kernel::System::ServiceForm");
+	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+
+	my $QueueID = $ParamObject->GetParam(Param => "QueueID");
+	my $FormID = $ParamObject->GetParam(Param => "FormID");
+
+	if ( $Param{ServiceID} ) {
+		%serviceForm = $ServiceFormObject->GetServiceFormForQueue( ServiceID => $Param{ServiceID}, QueueID => $QueueID );
+		
+		if (! $serviceForm{ServiceID}) {
+			%serviceForm = $ServiceFormObject->GetServiceForm( ServiceID => $Param{ServiceID} );	
+		}
+	}
+	
+	$Self->ClearCache(FormID => $FormID);
+
+	my ( $schema, $fields, $introduction ) = $Self->GetForm( Public => $Param{Public}, ServiceForm => \%serviceForm, QueueID => $QueueID );
+	
+	return $LayoutObject->Attachment(
+		ContentType => 'application/json; charset=' . $LayoutObject->{Charset},
+		Content     => "[{" . $schema . "}, {" . $fields . "}, \"" . $introduction . "\"]",
+		Type        => 'inline',
+		NoCache     => 1,
+	);
+}
+
+=head
+Allows using a field in the form to select a target queue.
+If a queue was defined in request parameter, uses it.
+If there is a prefix defined for the queues to automatically forward tickets,
+and also a field was defined as handling the target queue, try to locate one.
+
+If none is found, uses the default queue.
+
+For example:
+	QueueDefault = Primeiro Nivel
+	QueuePrefix = Primeiro Nivel
+	QueueField = Unidade
+	
+	AvailableQueues = Primeiro Nivel CCB, Primeiro Nivel CCE, Primeiro Nivel
+	QueueDefault = Primeiro Nivel
+	
+	if QueueField value is CCB, then selects queue Primeiro Nivel CCB
+	if QueueField value is CCJ (no queue by that suffix), then selects queue Primeiro Nivel
+	if QueueField value is CCE, then selects queue Primeiro Nivel CCE
+=cut
+sub GetQueueID() {
+	my ( $Self, %Param ) = @_;
+
+	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+	my $QueueObject = $Kernel::OM->Get("Kernel::System::Queue");
+	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
+	
+	# Check if queueID was sent
+	my $QueueID = $ParamObject->GetParam(Param => "QueueID");
+	
+	if ($QueueID) {
+		my %Queue = $QueueObject->QueueGet(ID => $QueueID);
+		return ($Queue{"Name"}, $QueueID); 
+	}
+
+	# Gets default Queue
+	my $ConfigTicket       = $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage");
+	my $ConfigTicketWizard = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
+	
+
+	my $QueueDefault = $ConfigTicket->{"QueueDefault"};
+
+	# Checks if there is a field for the queue
+	my $QueuePrefix = $ConfigTicketWizard->{"QueuePrefix"};
+	my $QueueField  = $ConfigTicketWizard->{"QueueField"};
+
+	my %QueueListID = $QueueObject->QueueList( Valid         => 1 );
+	my %QueueList   = reverse $QueueObject->QueueList( Valid => 1 );
+	$QueueID     = $QueueList{$QueueDefault};
+	my $Queue       = $QueueListID{$QueueID};
+
+	if ( $QueuePrefix && $QueueField ) {
+		my $QueueSelected = $ParamObject->GetParam( Param => $QueueField );
+		my $QueueName = "$QueuePrefix $QueueSelected";
+
+		if ( $QueueList{$QueueName} ) {
+			$QueueID = $QueueList{$QueueName};
+			$Queue   = $QueueName;
+		}
+	}
+	
+	return ( $Queue, $QueueID );
+}
+
+=head
+Returns the form code for a given service, if one is defined
+=cut
+sub GetForm {
+	my ( $Self, %Param ) = @_;
+	
+	my $TicketWizard = $Kernel::OM->Get("Kernel::System::TicketWizard");
+	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
+	my $schema;
+	my $fields;
+	
+	$Self->{ConfigNTW} = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
+	$Self->{DefaultUserID} = $Self->{ConfigNTW}->{"DefaultUserID"};
+	$Self->{DefaultCustomerID} = $Self->{ConfigNTW}->{"DefaultCustomerID"};
+	$Self->{DefaultUserDomain} = $Self->{ConfigNTW}->{"DefaultUserDomain"};
+	
+	
+	if ($Param{Public}) {
+		$Self->Debug("Getting public form schema");
+		$schema = $TicketWizard->GetBasicFieldsSchemaPublic();
+		$fields = $TicketWizard->GetBasicFieldsOptionsPublic();
+	} else {
+		$Self->Debug("Getting authenticated form schema");
+		$schema = $TicketWizard->GetBasicFieldsSchema();
+		$fields = $TicketWizard->GetBasicFieldsOptions();
+	}
+	
+	my $introduction;
+
+	( $schema, $fields ) = $TicketWizard->ReplaceOTRSValues(
+		Schema  => $schema,
+		Options => $fields,
+		UserID  => $Self->{DefaultUserID}
+	);
+	
+	if ( !$Param{ServiceForm} ) {
+		$schema =~ s/CF_SCHEMA//g;
+		$fields =~ s/CF_FORM//g;
+		$introduction = "";
+		# Include dynamic fields in replace command
+		( $schema, $fields ) = $TicketWizard->ReplaceOTRSDynamicFields( Schema => $schema, Options => $fields );
+	}
+	else {
+		my %serviceForm = %{ $Param{ServiceForm} };
+		$introduction = $serviceForm{Introduction};
+
+		if ( !$Param{ServiceForm}{Schema} ) {
+			$schema =~ s/CF_SCHEMA//g;
+			$fields =~ s/CF_FORM//g;
+		}
+		else {
+			my $schemaForm = "," . $serviceForm{Schema};
+			my $fieldsForm = "," . $serviceForm{Form};
+			$schema =~ s/CF_SCHEMA/$schemaForm/g;
+			$fields =~ s/CF_FORM/$fieldsForm/g;
+		}
+
+		# Include dynamic fields in replace command
+		( $schema, $fields ) = $TicketWizard->ReplaceOTRSDynamicFields( Schema => $schema, Options => $fields );
+		
+		# Set fixed field values, if defined
+		if ($serviceForm{FixedValues}) {
+			($schema, $fields) = $Self->AdjustFixedFields(Schema => $schema, Fields => $fields, FixedValues => $serviceForm{FixedValues});
+		}	
+	}
+	
+	
+	if ($Param{"QueueID"}) {			
+		$schema = $schema . ",\n\"QueueID\": {\n\"type\": \"string\",\n\"default\": \"" . $Param{"QueueID"} . "\"}";
+		$fields = $fields . ",\n\"QueueID\": {\n\"type\": \"hidden\"\n}";
+	}
+
+	return ( $schema, $fields, $introduction );
+}
+
+=head
+If some fields have fixed values in service definition, sets them
+=cut
+sub AdjustFixedFields {
+	my ( $Self, %Param ) = @_;
+	my $schema = $Param{Schema};
+	my $form = $Param{Fields};
+	my $fixedValues = $Param{FixedValues};
+	
+	my @values = split(/\n/, $fixedValues);
+	
+	for my $value (@values) {
+
+		$value =~ s/\r//g;
+		my @data = split('=', $value);
+					
+		my $fieldKey = $data[0];
+		my $fixedValue = $data[1];
+										
+		my $key = '("' . $fieldKey . '"[\ ]?:[\ ]?{[^}]+})';
+		my $replace = '"' . $fieldKey . '"' . ': {"type": "string", "default": "' . $fixedValue . '"}';
+		
+		$schema =~ s/$key/$replace/;
+		
+		$form = "{" . $form . "}";
+		#print STDERR "\n\n" . $form . "\n\n";
+		my $formStruct = decode_json(encode_utf8($form));
+		my $hiddenStruct = {};		
+		$hiddenStruct->{"type"} = "hidden";
+		$formStruct->{$fieldKey} = $hiddenStruct;
+		
+		#print STDERR "\n\n" . Dumper($formStruct) . "\n\n";
+		
+		$form = decode_utf8(encode_json($formStruct));
+		#print STDERR "\n\n" . $form . "\n\n";
+		substr($form, 0, 1, "");
+		substr($form, -1, 1, "");
+		print STDERR "\n\n" . $form . "\n\n";
+		#
+		#$key = '("' . $fieldKey . '"[\ ]?:[\ ]?{[^}]+})';
+		#$replace = '"' . $fieldKey . '": {"type": "hidden"' . "\n}";
+		#$form =~ s/$key/$replace/;
+	}		
+	
+	#print STDERR "\n\n" . $form . "\n\n" . $schema . "\n\n";
+	return ($schema, $form);	
+}
+
+=head
+Creates a new ticket, given the input data and sent attachments/images
+=cut
+sub CreateTicket {
+	my ( $Self, %Param ) = @_;
+	my %Data = ();
+
+	my $TicketObject = $Kernel::OM->Get("Kernel::System::Ticket");
+	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
+	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+	my $BackendObject = $Kernel::OM->Get("Kernel::System::DynamicField::Backend");
+	my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField");
+	my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
+	
+    my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
+    
+	my $TicketWizard = $Kernel::OM->Get("Kernel::System::TicketWizard");
+	
+	$Self->{ConfigNTW} = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
+	$Self->{DefaultUserID} = $Self->{ConfigNTW}->{"DefaultUserID"};
+	$Self->{DefaultCustomerID} = $Self->{ConfigNTW}->{"DefaultCustomerID"};
+	$Self->{DefaultUserDomain} = $Self->{ConfigNTW}->{"DefaultUserDomain"};
+	
+	# Check if queue was pre-defined
+	my $queueFixed = 0;
+	if ($Data{QueueID}) {
+		$queueFixed = 1;
+	}	
+	
+	# Get queue name and id using rules, if no queue was predefined
+	my ( $Queue, $QueueID ) = $TicketWizard->GetQueueID(%Param);
+	$Data{QueueID} = $QueueID;
+
+	# Module config
+	$Self->{Config} = $ConfigObject->Get("Ticket::Frontend::CustomerTicketMessage");
+
+	# Ticket creation
+	my $customerID;
+	my $customerUser;
+	
+	if ($Param{Public}) {
+		$customerID = $Self->GetUserIDFromEmail( $ParamObject->GetParam( Param => "email" ) );
+		$customerUser = $Self->GetUserIDFromEmail( $ParamObject->GetParam( Param => "email" ) );
+	} else {
+		$customerID = $Param{CustomerID};
+		$customerUser = $Param{CustomerUser};
+	}
+	
+	$Self->Debug("Creating ticket");
+	my $TicketID = $TicketObject->TicketCreate(
+		Title      => $ParamObject->GetParam( Param => "subject" ),
+		QueueID    => $QueueID,
+		Priority   => $Self->{Config}->{PriorityDefault},
+		Lock       => 'unlock',
+		State      => 'new',
+		ServiceID  => $ParamObject->GetParam( Param => "service" ),
+		TypeID     =>$ParamObject->GetParam( Param => "type" ),
+		CustomerID => $customerID,
+		CustomerUser => $customerUser,
+		OwnerID => $Self->{DefaultUserID},
+		UserID  => $Self->{DefaultUserID},
+	);
+	$Self->Debug("Created ticket ID $TicketID");
+
+	my $MimeType      = 'text/html';
+	my %serviceFieldsValues = ();
+	my $serviceFields = "";
+	my @serviceFieldsKeys = ();
+
+	# Service Fields
+	$Self->Debug("Retrieving service form values");
+	for ( $ParamObject->GetParamNames() ) {
+		if (( substr( $_, 0, 3 ) eq "SF_" ) && ( substr( $_, 0, 5 ) ne "SF_T_" )) {
+			if ($ParamObject->GetArray( Param => $_ )) {
+				my @paramVals = $ParamObject->GetArray( Param => $_ );				
+				for my $paramValue (@paramVals) {
+					if (($paramValue) && (!($paramValue eq "-"))) {
+						if (! $serviceFieldsValues{$_}) {
+							$serviceFieldsValues{$_} = $paramValue;
+							push @serviceFieldsKeys, $_;
+						} else {
+							$serviceFieldsValues{$_} .= ", " . $paramValue;
+						}
+					}
+				}				
+			} else {
+				my $paramValue = $ParamObject->GetParam( Param => $_ ); 
+				
+				if (($paramValue) && (!($paramValue eq "-"))) {
+					if (! $serviceFieldsValues{$_}) {
+						$serviceFieldsValues{$_} = $paramValue;
+						push @serviceFieldsKeys, $_;
+					} else {
+						$serviceFieldsValues{$_} .= ", " . $paramValue;
+					}						
+				}
+			}
+		}
+	}
+	
+	for (@serviceFieldsKeys) {
+		$serviceFields .= "<B>" . $Self->breakWords(Text => substr( $_, 3 )) . ": </B>" . $serviceFieldsValues{$_} . "<BR/>";
+	}	
+	
+	$serviceFields .= "<B>IP: </B>" .  $ENV{'REMOTE_ADDR'} . "<BR/>";
+	$serviceFields .= "<BR/><BR/>";
+
+	# Dynamic Fields
+	my $userIDDF;
+	if ($Param{Public}) {
+		$userIDDF = $Self->{DefaultUserID};
+	} else {
+		$userIDDF = $ConfigObject->Get('CustomerPanelUserID');
+	}
+	$Self->Debug("Retrieving dynamic fields values");
+	for ( $ParamObject->GetParamNames() ) {
+		if ( substr( $_, 0, 3 ) eq "DF_" ) {
+			my $Success = $BackendObject->ValueSet(
+				DynamicFieldConfig => $DynamicFieldObject->DynamicFieldGet( Name => substr( $_, 3 ) ),
+				ObjectID           => $TicketID,
+				Value  => $ParamObject->GetParam( Param => $_ ),
+				UserID => $userIDDF,
+			);
+		}
+	}
+
+	# Service Fields - Table fields
+	$Self->Debug("Retrieving service fields - table fields");
+	my $lastTab = "";
+	my %keysFound = ();
+	my $newTab = 1;
+	
+	for ( $ParamObject->GetParamNames() ) {
+		if ( substr( $_, 0, 5 ) eq "SF_T_" ) {
+			my $paramName = $_;
+			my @parts = split('_', $_);
+			my $currTab = $parts[2];
+			my $currKey = $parts[4];
+			
+			if ($currTab ne $lastTab) {
+				if ($lastTab ne "") {
+					$serviceFields .= "</TABLE><BR/><BR/>";
+				}
+				$serviceFields .= "<TABLE style='border-collapse: collapse; width: 700px;' border='1px'>";
+				$lastTab = $currTab;
+				$newTab = 1;
+			} else {
+				$newTab = 0;
+			}
+			
+			## new line due to repetition or new table
+			if ($keysFound{$currKey} || ($newTab) ) {
+				%keysFound = ();				
+				$serviceFields .= "<TR><TD COLSPAN='2' style='text-align: center; font-size: large'><B>" . $Self->breakWords(Text => $currTab) . "</B></TD></TR>"; 
+			}
+			$keysFound{$currKey} = 1;
+			$serviceFields .= "<TR><TD style='width: 100px;'><B>" . $Self->breakWords(Text => $currKey) . "</B></TD><TD>" . $ParamObject->GetParam( Param => $paramName ) . "</TD></TR>";			
+		}
+	}
+	
+	if ($lastTab ne "") {
+		$serviceFields .= "</TABLE><BR/><BR/>";
+	}
+	
+	my $body = $ParamObject->GetParam( Param => "description" );
+
+	# Images
+	$Self->Debug("Loading images from cache");
+	my $WebUploadCacheObject = $Kernel::OM->Get('Kernel::System::Web::UploadCache');
+	my $formId = $ParamObject->GetParam(Param => "FormID");
+	my @filesUploaded = $WebUploadCacheObject->FormIDGetAllFilesData(FormID => $formId);
+	
+	for my $uploadedFile (@filesUploaded) {
+		my $ContentID = $uploadedFile->{ContentID};
+        if ($ContentID && ( $uploadedFile->{ContentType} =~ /image/i ) && ( $uploadedFile->{Disposition} eq 'inline' )) {
+        	$Self->Debug("NewTicketWizard: replacing image URL in body with attachment");
+        	$Self->Debug("NewTicketWizard: Body: $body");
+            my $ContentIDHTMLQuote = $LayoutObject->Ascii2Html(Text => $ContentID,);
+			# workaround for link encode of rich text editor, see bug#5053
+            my $ContentIDLinkEncode = $LayoutObject->LinkEncode($ContentID);
+            $body =~ s/(ContentID=)$ContentIDLinkEncode/$1$ContentID/g;
+            $Self->Debug("NewTicketWizard: new body: $body");
+        }
+	}
+	
+	# Create article
+	$Self->Debug("Creating article");
+	my $FullName;
+	my $Email;
+	
+	if ($Param{Public}) {
+		$FullName = $ParamObject->GetParam( Param => "name" );
+		$Email    = $ParamObject->GetParam( Param => "email" );		
+	} else {
+		$FullName = $CustomerUserObject->CustomerName( UserLogin => $Param{UserLogin});
+		$Email    = $Param{UserEmail};
+	}
+		
+	my $From     = "\"$FullName\" <$Email>";
+	my $ArticleID = $TicketObject->ArticleCreate(
+		TicketID         => $TicketID,
+		ArticleType      => $Self->{Config}->{ArticleType},
+		SenderType       => $Self->{Config}->{SenderType},
+		From             => $From,
+		To               => $Queue,
+		Subject          => $ParamObject->GetParam( Param => "subject" ),
+		Body             => $LayoutObject->RichTextDocumentComplete(String => $serviceFields . $body),
+		MimeType         => $MimeType,
+		Charset          => $LayoutObject->{UserCharset},
+		UserID           => $userIDDF,
+		HistoryType      => $Self->{Config}->{HistoryType},
+		HistoryComment   => $Self->{Config}->{HistoryComment} || '%%',
+		AutoResponseType => ( $ConfigObject->Get('AutoResponseForWebTickets') )
+		? 'auto reply'
+		: '',
+		OrigHeader => {
+			From    => $From,
+			To      => $Queue,
+			Subject => $ParamObject->GetParam( Param => "subject" ),
+			Body    => $LayoutObject->RichTextDocumentComplete(String => $serviceFields . $body),,
+		},
+		Queue => $Queue,
+	);
+	
+	# Attachments
+	$Self->Debug("Including attachments");
+	for my $uploadedFile (@filesUploaded) {
+		$TicketObject->ArticleWriteAttachment(
+			Filename => $uploadedFile->{Filename},
+			Content => $uploadedFile->{Content},
+			ContentType => $uploadedFile->{ContentType},
+			ArticleID => $ArticleID,
+			ContentID => $uploadedFile->{ContentID},
+			UserID    => $userIDDF,
+		);
+	}
+	
+	$Data{TicketNumber} = $TicketObject->TicketNumberLookup( TicketID => $TicketID );
+	$Self->{ConfigNTW} = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
+	my $idCustomTemplate = $Self->{ConfigNTW}->{"CustomTemplate"};
+	
+	# build output
+	if ($Param{Public}) {
+		$Data{PublicMode} = "Public";
+		$Data{Module} = "public";
+	} else {
+		$Data{Module} = "customer";
+	}
+	if (! $queueFixed) {
+		delete $Data{QueueID} 
+	}
+	my $Output = $LayoutObject->CustomerHeader(Type => $idCustomTemplate, Title => "Ticket created" );
+	$Output .= $LayoutObject->Output(
+		Data         => \%Data,
+		TemplateFile => 'NewTicketWizardTicketCreated',
+	);
+	$Output .= $LayoutObject->CustomerFooter(Type => $idCustomTemplate);
+	return $Output;
+
+}
+
+=head
+If public interface was used, try to guess the user from the informed e-mail
+=cut
+sub GetUserIDFromEmail {
+	my $Self       = shift;
+	my $email      = shift;
+	my $result     = $Self->{DefaultCustomerID};
+	my $domainList = $Self->{DefaultUserDomain};
+	
+	my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
+
+	if ($domainList) {
+		my @domains = split( ",", $domainList );
+		
+		for my $domain (@domains) {
+			my @parts = split( "@", $email );
+			if ( $parts[1] eq $domain ) {
+				my $id   = $parts[0];
+				my %List = $CustomerUserObject->CustomerSearch(
+					UserLogin => $id,
+					Valid     => 1,              # not required, default 1
+				);
+				if ( keys %List ) {
+					$result = $id;
+					return $result;
+				}
+			}
+		}
+	}
+
+	return $result;
+}
+
+=head
+Default action to open a new form (frontend method share by public and customer frontend modules)
+=cut
+sub OpenForm {
+	my ( $Self, %Param ) = @_;		
+	my %Data = ();
+	
+	if ($Param{Public}) {
+		$Self->Debug("Opening public form");
+	} else {
+		$Self->Debug("Opening authenticated form");
+	}
+	
+    my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
+	
+	my $TicketObject = $Kernel::OM->Get("Kernel::System::Ticket");
+	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
+	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
+	my $BackendObject = $Kernel::OM->Get("Kernel::System::DynamicField::Backend");
+	my $DynamicFieldObject = $Kernel::OM->Get("Kernel::System::DynamicField");
+	my $CustomerUserObject = $Kernel::OM->Get("Kernel::System::CustomerUser");
+	my $TicketWizard = $Kernel::OM->Get("Kernel::System::TicketWizard");
+
+	my $QueueObject = $Kernel::OM->Get("Kernel::System::Queue");
+	my $QueueServiceObject = $Kernel::OM->Get("Kernel::System::QueueService");
+	my $ServiceObject = $Kernel::OM->Get("Kernel::System::Service");
+	my $MaintenanceObject = $Kernel::OM->Get("Kernel::System::Maintenance");
+	my $DateUtilsObject = $Kernel::OM->Get("Kernel::System::DateUtils");
+
+	if ($Param{Public}) {
+		$Data{AuthenticateURL} = $ConfigObject->Get('Customer::AuthModule::CAS::CASUrl')
+			  . "/login?service="
+			  . "https://"
+			  . $ENV{SERVER_NAME}
+			  . $ENV{SCRIPT_NAME}
+			  . "?Action=NewTicketWizard";
+	}
+	
+	# Check if queue parameter was received
+	if ($ParamObject->GetParam(Param => "QueueID")) {		
+		$Data{QueueID} = $ParamObject->GetParam(Param => "QueueID");
+		$Self->Debug("Specific queue defined => " . $Data{QueueID});
+	} else {
+		 # Check if must show queue - if so, redirect user
+        my $_ConfigTicketWizard = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
+        my $_ShowQueue          = $_ConfigTicketWizard->{"ShowQueue"};
+        if (! $_ShowQueue) {
+        	$Self->Debug("Queue selection must be shown - redirection to QueuePanelPublic action");
+            return $LayoutObject->Redirect( OP => "Action=QueuesPanelPublic" );
+        }		
+	}
+	
+	my ( $schema, $fields ) = $TicketWizard->GetForm(Public => $Param{Public});
+	
+	$Data{SchemaForm} = $schema;
+	$Data{FieldsForm} = $fields;
+
+	# Common info
+	$Self->{ConfigNTW} = $ConfigObject->Get("Ticket::Frontend::Customer::NewTicketWizard");
+	my $idCustomTemplate = $Self->{ConfigNTW}->{"CustomTemplate"};
+	
+	my $msgChooseService;	
+	if ($Param{Public}) {
+		$msgChooseService = $Self->{ConfigNTW}->{"MessageChooseServicePublic"};
+	} else {
+		$msgChooseService = $Self->{ConfigNTW}->{"MessageChooseService"};
+	}
+	if ($ParamObject->GetParam( Param => "QueueID" ) ) {
+		my %queueData = $QueueObject->QueueGet(ID => $ParamObject->GetParam( Param => "QueueID" ));
+		my $queueName = $queueData{Name};		
+		$msgChooseService =~ s/PLACE\_NAME/$queueName/g;
+	}
+	$Data{MsgChooseService} = $msgChooseService;	
+	
+	$Self->{DefaultUserID} = $Self->{ConfigNTW}->{"DefaultUserID"};
+	$Self->{DefaultCustomerID} = $Self->{ConfigNTW}->{"DefaultCustomerID"};
+	$Self->{DefaultUserDomain} = $Self->{ConfigNTW}->{"DefaultUserDomain"};
+	
+	
+	
+
+	# Build service chooser
+	$Data{ServiceStrg} = $TicketWizard->BuildServices(ServiceID => $ParamObject->GetParam( Param => "ServiceID" ));
+
+	# Build output
+	my $Output = $LayoutObject->CustomerHeader(Type => $idCustomTemplate,  Title => $LayoutObject->{LanguageObject}->Translate("New ticket wizard") );
+		  
+	# Load current maintenances  
+	my @maintenances = $MaintenanceObject->ListCurrentMaintenances();
+		
+	if (@maintenances) {
+		$LayoutObject->Block(
+			Name => 'MaintenancesPanel',
+		);		
+			
+		for my $maintenanceHash (@maintenances) {
+			my %maintenance = %{$maintenanceHash};
+							
+			$LayoutObject->Block(
+				Name => 'MaintenanceLine',
+				Data => {
+					Message   => $maintenance{'Description'},						
+					StartDate => $DateUtilsObject->BrazilianDate(Timestamp => $DateUtilsObject->FromSQL(StringDate => $maintenance{StartDate})),
+				});							
+		}	
+	}		
+	
+	
+	if ($Param{Public}) {
+		$Self->Debug("Public view - unauthenticated message enabled");
+		$LayoutObject->Block(
+			Name => 'UnauthenticatedMessage',
+		);
+		$Self->Debug("Public view - public toolbar enabled");
+		$LayoutObject->Block(
+			Name => 'ToolBarPublic',
+		);		
+	} else {
+		$Self->Debug("Customer view - customer toolbar enabled");
+		$LayoutObject->Block(		
+			Name => 'ToolBarCustomer',
+		);
+	}
+
+	# Prepare cache for imagens and attachments
+	my $WebUploadCacheObject = $Kernel::OM->Get('Kernel::System::Web::UploadCache');
+	$Data{FormID} = $WebUploadCacheObject->FormIDCreate();
+	if ($Param{Public}) {
+		$Data{PublicMode} = "Public";
+	}
+
+	$Output .= $LayoutObject->Output(
+		Data         => \%Data,
+		TemplateFile => 'NewTicketWizard',
+	);
+		
+	$Output .= $LayoutObject->CustomerFooter(Type => $idCustomTemplate);
+	return $Output;
+}
+
+=head
+Separate service-field label names, to make it human-readable (CapitalLikeLabels -> Capital like labels)
+=cut
+sub breakWords {
+	my ( $Self, %Param ) = @_;
+		
+	my $return = $Param{Text};	
+	
+	$return =~ s/(.)([A-Z][^A-Z])/$1 $2/g;
+	$return =~ s/([\w']+)/\u\L$1/g;
+	
+	return $return;
+}
+
+sub Debug {
+    my $Self = shift;
+    my $msg = shift;
+	$Kernel::OM->Get("Kernel::System::Log")->Log( Priority => 'debug', Message => $msg );
+}
+
+
 1;
 <?xml version="1.0" encoding="utf-8" ?>
 <otrs_package version="1.0">
     <Name>NewTicketWizard</Name>
-    <Version>2.2.0</Version>
+    <Version>3.0.10</Version>
     <Framework>5.0.x</Framework>
     <Vendor>SeTIC</Vendor>
     <URL>http://www.setic.ufsc.br</URL>
@@ -30,6 +30,8 @@
    	<ChangeLog version="2.0.3">Fix for invalid e-mail message</ChangeLog>
    	<ChangeLog version="2.1.8">Support for CKEditor</ChangeLog>
    	<ChangeLog version="2.2.0">Support for Image Upload direct on the CKEditor</ChangeLog>
+   	<ChangeLog version="2.2.1">Fixes for AlpacaJS (dropdown)</ChangeLog>
+   	<ChangeLog version="3.0.10">Conversion to Bootstrap, support for images and multiple file upload</ChangeLog>
     <IntroInstall Type="post" Title="Thank you">New Ticket Wizard module installed successfully!</IntroInstall>
     <BuildDate>?</BuildDate>
     <BuildHost>?</BuildHost>
@@ -43,29 +45,32 @@
         <File Permission="644" Location="Kernel/Modules/NewTicketWizard.pm"></File>
         <File Permission="644" Location="Kernel/Modules/NewTicketWizardPublic.pm"></File>
         <File Permission="644" Location="Kernel/Modules/NewTicketWizardServiceForm.pm"></File>
-        <File Permission="644" Location="Kernel/System/RestrictedService.pm"></File>
  
         <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizard.tt"></File>        
-        <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizardPublic.tt"></File>
         <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizardServiceForm.tt"></File>
         <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizardServiceFormEdit.tt"></File>
         <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizardTicketCreated.tt"></File>
-        <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizardTicketCreatedPublic.tt"></File>
  
         <File Permission="644" Location="Kernel/System/ServiceForm.pm"></File>
         <File Permission="644" Location="Kernel/System/TicketWizard.pm"></File>
+        <File Permission="644" Location="Kernel/System/RestrictedService.pm"></File>
  
-        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/alpaca/alpaca-full.min.js"></File>
-        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/alpaca/jquery.sumoselect.js"></File>
-        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/alpaca/datatables.js"></File>
-        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/handlebars/handlebars.js"></File>        
-        <File Permission="644" Location="var/httpd/htdocs/js/jquery.jsonview.js"></File>
-        <File Permission="644" Location="var/httpd/htdocs/js/NewTicketWizard.js"></File>
-
-        <File Permission="644" Location="var/httpd/htdocs/js/jquery.chili.js"></File>
-        <File Permission="644" Location="var/httpd/htdocs/js/jquery.chili.recipes.javascript.js"></File>
-        <File Permission="644" Location="var/httpd/htdocs/js/jquery.chili.recipes.js"></File>
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/alpaca/alpaca.min.js"></File>
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/alpaca/handlebars.js"></File>
+		
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jquerychili/jquery.chili.js"></File>
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jquerychili/jquery.chili.recipes.javascript.js"></File>
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jquerychili/jquery.chili.recipes.js"></File>
+               
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryfileupload/jquery.fileupload-process.js"></File>
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryfileupload/jquery.fileupload-ui.js"></File>
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryfileupload/jquery.fileupload.js"></File>
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryfileupload/jquery.iframe-transport.js"></File>
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryfileupload/jquery.ui.widget.js"></File>
  
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryjsonview/jquery.jsonview.js"></File>
+        
+        <File Permission="644" Location="var/httpd/htdocs/js/NewTicketWizard.js"></File>
  
         <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/images/alpaca-icons.png"></File>
         <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/images/date.png"></File>
@@ -75,16 +80,13 @@
         <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/images/phone.png"></File>
         <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/images/time.png"></File>
  
-        
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/alpaca-jqueryui-newticketwizard.css"></File>        
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/alpaca-newticketwizard.css"></File>
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/sumoselect.css"></File>
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/datatables.css"></File>
+		<File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/alpaca.min.css"></File>               
+		
+		<File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/jqueryfileupload/jquery.fileupload-ui.css"></File>
+		<File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/jqueryfileupload/jquery.fileupload.css"></File>
  
         <File Permission="644" Location="var/httpd/htdocs/skins/Agent/default/css/jquery.jsonview.css"></File>
  
-        
-        
     </Filelist>
     <DatabaseInstall>
         <TableCreate Name="service_form">
 <?xml version="1.0" encoding="utf-8" ?>
 <otrs_package version="1.0">
     <Name>NewTicketWizardSeTIC</Name>
-    <Version>1.0.1</Version>
+    <Version>3.0.8</Version>
     <Framework>5.0.x</Framework>
     <Vendor>SeTIC</Vendor>
     <URL>http://www.setic.ufsc.br</URL>
@@ -9,6 +9,7 @@
     <Description>NewTicket Wizard Module Template for SeTIC</Description>
 	<ChangeLog version="1.0.0">First version</ChangeLog>   	
 	<ChangeLog version="1.0.1">Media separation</ChangeLog>
+	<ChangeLog version="3.0.8">Support for bootstrap</ChangeLog>	
    	<IntroInstall Type="post" Title="Thank you">New Ticket Wizard SeTIC Template module installed successfully!</IntroInstall>
     <BuildDate>?</BuildDate>
     <BuildHost>?</BuildHost>
 <?xml version="1.0" encoding="utf-8" ?>
 <otrs_package version="1.0">
     <Name>NewTicketWizardUFSC</Name>
-    <Version>1.1.1</Version>
+    <Version>1.2.0</Version>
     <Framework>5.0.x</Framework>
     <Vendor>SeTIC</Vendor>
     <URL>http://www.setic.ufsc.br</URL>
@@ -11,6 +11,7 @@
    	<ChangeLog version="1.0.1">Fix for footer</ChangeLog>
    	<ChangeLog version="1.1.0">Changes for OTRS 5.0.x</ChangeLog>
    	<ChangeLog version="1.1.1">Media separation</ChangeLog>
+   	<ChangeLog version="1.2.0">Support for formatting and fixes for AlpacaJS</ChangeLog>
    	<IntroInstall Type="post" Title="Thank you">New Ticket Wizard UFSC Template module installed successfully!</IntroInstall>
     <BuildDate>?</BuildDate>
     <BuildHost>?</BuildHost>
 #!/bin/sh
+
 cp ../alpaca/build/alpaca/bootstrap/alpaca.js var/httpd/htdocs/js/thirdparty/alpaca/alpaca.min.js
 cp ../alpaca/build/alpaca/bootstrap/alpaca.css var/httpd/htdocs/skins/Customer/default/css/alpaca/alpaca.min.css
 cp ../alpaca/lib/handlebars/handlebars.js var/httpd/htdocs/js/thirdparty/alpaca/handlebars.js
@@ -1,63 +0,0 @@
-/*!
-Alpaca Version 1.1.1
-
-Copyright 2013 Gitana Software, Inc.
-
-Licensed under the Apache License, Version 2.0 (the "License"); 
-you may not use this file except in compliance with the License. 
-
-You may obtain a copy of the License at 
-	http://www.apache.org/licenses/LICENSE-2.0 
-
-Unless required by applicable law or agreed to in writing, software 
-distributed under the License is distributed on an "AS IS" BASIS, 
-WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. 
-See the License for the specific language governing permissions and 
-limitations under the License. 
-
-For more information, please contact Gitana Software, Inc. at this
-address:
-
-  info@gitanasoftware.com
-*/
-
-.yui3-cssreset html{color:#000;background:#FFF}.yui3-cssreset body,.yui3-cssreset div,.yui3-cssreset dl,.yui3-cssreset dt,.yui3-cssreset dd,.yui3-cssreset ul,.yui3-cssreset ol,.yui3-cssreset li,.yui3-cssreset h1,.yui3-cssreset h2,.yui3-cssreset h3,.yui3-cssreset h4,.yui3-cssreset h5,.yui3-cssreset h6,.yui3-cssreset pre,.yui3-cssreset code,.yui3-cssreset form,.yui3-cssreset fieldset,.yui3-cssreset legend,.yui3-cssreset input,.yui3-cssreset textarea,.yui3-cssreset p,.yui3-cssreset blockquote,.yui3-cssreset th,.yui3-cssreset td{margin:0;padding:0}.yui3-cssreset table{border-collapse:collapse;border-spacing:0}.yui3-cssreset fieldset,.yui3-cssreset img{border:0}.yui3-cssreset address,.yui3-cssreset caption,.yui3-cssreset cite,.yui3-cssreset code,.yui3-cssreset dfn,.yui3-cssreset em,.yui3-cssreset strong,.yui3-cssreset th,.yui3-cssreset var{font-style:normal;font-weight:normal}.yui3-cssreset ol,.yui3-cssreset ul{list-style:none}.yui3-cssreset caption,.yui3-cssreset th{text-align:left}.yui3-cssreset h1,.yui3-cssreset h2,.yui3-cssreset h3,.yui3-cssreset h4,.yui3-cssreset h5,.yui3-cssreset h6{font-size:100%;font-weight:normal}.yui3-cssreset q:before,.yui3-cssreset q:after{content:''}.yui3-cssreset abbr,.yui3-cssreset acronym{border:0;font-variant:normal}.yui3-cssreset sup{vertical-align:text-top}.yui3-cssreset sub{vertical-align:text-bottom}.yui3-cssreset input,.yui3-cssreset textarea,.yui3-cssreset select{font-family:inherit;font-size:inherit;font-weight:inherit}.yui3-cssreset input,.yui3-cssreset textarea,.yui3-cssreset select{*font-size:100%}.yui3-cssreset legend{color:#000}#yui3-css-stamp.cssreset-context{display:none}
-
-.alpaca-container-item { margin-bottom: 10px; }
-
-i.alpaca-icon-helper { display: inline-block !important; }
-
-span.alpaca-icon-required { display: inline-block !important; }
-
-.alpaca-control-label {width: 200px}
-
-.alpaca-container-item p { margin-left: 200px }
-
-.alpaca-readonly input:disabled { background-color: rgb(220, 220, 220); }
-
-.alpaca-float-right
-{
-    float: none;
-    margin-left: 300px;
-}
-
-legend.alpaca-container-label  {
-	width: 200px;
-	margin-left: 200px;
-	font-weight: bold;
-}
-
-/** Added to the dom element holding the toolbar for an array **/
-.alpaca-array-toolbar
-{
-	margin-left: 200px;	
-}
-
-.dataTables_wrapper {
-	width: 60% !important;	
-}
-
-
-.dataTables_wrapper input {
-	width: 100%;	
-}
@@ -1,703 +0,0 @@
-/** Added to outer field elements to hide them **/
-.alpaca-hidden
-{
-    display: none;
-}
-
-/** Added to every field outer element **/
-.alpaca-field
-{
-
-}
-
-/** Added to every container outer field element **/
-.alpaca-container
-{
-
-}
-
-/** Added to the optional label (or legend) accompanying any container **/
-.alpaca-container-label
-{
-
-}
-
-/** Added to every container item field within a container **/
-.alpaca-container-item
-{
-
-}
-
-/** Added to the first container item field within a container **/
-.alpaca-container-item-first
-{
-
-}
-
-/** Added to the last container item field within a container **/
-.alpaca-container-item-last
-{
-
-}
-
-/** Added to a container to indicate it is empty **/
-.alpaca-container-empty
-{
-
-}
-
-/** Added to the dom element holding the toolbar for an array **/
-.alpaca-array-toolbar
-{
-	
-}
-
-/** Added to a button in the array toolbar that triggers an action **/
-.alpaca-array-toolbar-action
-{
-
-}
-
-/** Added to the dom element holding the actionbar for each array item **/
-.alpaca-array-actionbar
-{
-
-}
-
-/** Added to a button in an array item actionbar that triggers an action **/
-.alpaca-array-actionbar-action
-{
-
-}
-
-/** Added to every control outer field element **/
-.alpaca-control
-{
-
-}
-
-/** Added to the optional label accompanying any control **/
-.alpaca-control-label
-{
-
-}
-
-/** ******************************************************** **/
-/**                        STATE LABELS                      **/
-/** ******************************************************** **/
-
-/** Added to top-most control when rendering in display mode **/
-.alpaca-display
-{
-
-}
-
-/** Added to top-most control when rendering in create mode **/
-.alpaca-create
-{
-
-}
-
-/** Added to top-most control when rendering in edit mode **/
-.alpaca-edit
-{
-
-}
-
-/** Added to any field that is optional **/
-.alpaca-required
-{
-
-}
-
-/** Added to any field that is required **/
-.alpaca-optional
-{
-
-}
-
-/** Added to any field that is readonly **/
-.alpaca-readonly
-{
-
-}
-
-/** Added to any field that is disabled **/
-.alpaca-disabled
-{
-
-}
-
-/** Added to the container that holds Alpaca field helper text **/
-.alpaca-helper
-{
-
-}
-
-/** Added to form containers that are rendering in horizontal mode **/
-.alpaca-horizontal
-{
-
-}
-
-/** Added to form containers that are rendering in vertical mode **/
-.alpaca-vertical
-{
-
-}
-
-/** Added to the top most container element **/
-.alpaca-top
-{
-
-}
-
-/** Added to fields that are valid **/
-.alpaca-valid
-{
-
-}
-
-/** Added to fields that have run through validation and are invalid **/
-.alpaca-invalid
-{
-
-}
-
-/** Added to fields that have run through validation and are invalid but are currently hiding invalidation errors **/
-.alpaca-invalid-hidden
-{
-
-}
-
-/* Added to additional DOM elements to mark validation messages */
-.alpaca-message
-{
-
-}
-
-/** Added to messages that are for invalidation states that are current hidden (hideInitValidationError) **/
-.alpaca-message-hidden
-{
-
-}
-
-/** Added to buttons that are marked disabled */
-.alpaca-button-disabled
-{
-
-}
-
-
-
-/** ******************************************************** **/
-/**                           ICONS                          **/
-/** ******************************************************** **/
-
-.alpaca-icon-helper
-{
-
-}
-
-.alpaca-icon-required
-{
-
-}
-
-
-/** ******************************************************** **/
-/**                           OTHER                          **/
-/** ******************************************************** **/
-
-.alpaca-autocomplete
-{
-}
-
-
-
-/** Added to indicate hover state **/
-.alpaca-hover
-{
-}
-
-/** General purpose HTML clear **/
-.alpaca-clear
-{
-    clear: both;
-}
-
-.alpaca-float-right
-{
-    float: right;
-}
-
-
-/** ************************************** **/
-/** TWITTER TYPEAHEAD                      **/
-/** ************************************** **/
-
-.twitter-typeahead .tt-dropdown-menu
-{
-    background-color: white;
-    border: 1px #ccc solid;
-    padding: 10px;
-    color: #999;
-    width: 100%;
-    padding-bottom: 0px;
-}
-
-.twitter-typeahead .tt-dropdown-menu P
-{
-    font-size: 1em;
-}
-
-.tt-suggestion.tt-is-under-cursor
-{
-    background-color: #ccc;
-    color: #333;
-}
-
-.tt-dropdown-menu
-{
-    background-color: white;
-    border: 1px solid rgb(204, 204, 204);
-    width: 100%;
-}
-
-
-
-
-/** ************************************** **/
-/** EDITOR FIELD                           **/
-/** ************************************** **/
-
-.alpaca-controlfield-editor
-{
-    position: relative;
-    width: 100%;
-    height: 300px;
-    border: 1px #ccc solid;
-}
-
-.alpaca-controlfield-editor .control-field-editor-el
-{
-    position:absolute;
-    top:0;
-    bottom:0;
-    left: 0;
-    right:0
-}
-
-
-
-/** ************************************** **/
-/** DATEPICKER (jQueryUI)                  **/
-/** ************************************** **/
-
-#ui-datepicker-div
-{
-    display: none;
-    background-color:white;
-    z-index: 9999999 !important;
-    width: 22em !important;
-}
-
-/* Fix for Chrome issue with Button text */
-.ui-button .ui-button-text {
-    white-space: nowrap;
-}
-
-.ui-datepicker
-{
-    z-index: 100;
-}
-
-
-
-
-
-
-
-
-/** ************************************** **/
-/** FILE UPLOAD (jQueryUI)                 **/
-/** ************************************** **/
-
-.alpaca-fileupload-container
-{
-    border: 1px #ccc solid;
-    padding: 10px;
-    border-radius: 5px;
-}
-
-.alpaca-fileupload-container .row
-{
-    margin-bottom: 10px;
-}
-
-.alpaca-fileupload-well
-{
-    /*border: 1px #ccc solid;*/
-    padding: 10px;
-    border-radius: 5px;
-    min-height: 100px;
-}
-
-.alpaca-fileupload-container table
-{
-    border: 1px #ccc solid;
-    padding: 10px;
-    border-radius: 5px;
-}
-
-.alpaca-fileupload-well p
-{
-    padding-top: 20px;
-    color: #888;
-}
-
-.alpaca-fileupload-well table tbody.files tr td.name
-{
-    word-wrap: break-word;
-}
-
-
-
-
-
-
-
-/** ************************************** **/
-/** ACE EDITOR                             **/
-/** ************************************** **/
-
-.ace_editor
-{
-    border: 1px solid rgb(204, 204, 204);
-}
-
-
-
-/** ************************************** **/
-/** CK EDITOR                             **/
-/** ************************************** **/
-
-.alpaca-field-ckeditor.alpaca-invalid > .cke
-{
-    border-color: #f04124;
-}
-
-.has-error .multiselect
-{
-    border-color: #a94442;
-    -webkit-box-shadow: inset 0 1px 1px rgba(0,0,0,.075);
-    box-shadow: inset 0 1px 1px rgba(0,0,0,.075);
-}
-
-
-/** ************************************** **/
-/** OPTIONTREE                             **/
-/** ************************************** **/
-
-.alpaca-field-optiontree {
-
-}
-
-.alpaca-field-optiontree .optiontree {
-
-}
-
-.alpaca-field-optiontree .optiontree .optiontree-selector {
-
-}
-
-.alpaca-field-optiontree.optiontree-horizontal {
-
-}
-
-.alpaca-field-optiontree.optiontree-horizontal .optiontree {
-    display: inline-block;
-}
-
-.alpaca-field-optiontree.optiontree-horizontal .optiontree .optiontree-selector {
-    display: inline-block;
-    padding-left: 4px;
-}
-
-.alpaca-field-optiontree.optiontree-horizontal input {
-    display: inline-block;
-    width: auto;
-}
-
-.alpaca-field-optiontree.optiontree-horizontal label {
-    display: block;
-}
-
-
-
-
-
-.alpaca-field-table .actionbar
-{
-    white-space: nowrap;
-    text-align: center;
-}
-
-.alpaca-field-table table tr td .alpaca-field
-{
-    width: 100%;
-}
-
-.alpaca-field-table table tr td .alpaca-field .form-control
-{
-    width: 100%;
-}
-
-.alpaca-field-table .form-group
-{
-    margin-bottom: 0px;
-}
-
-.alpaca-field-table .form-group.alpaca-field-checkbox
-{
-    text-align: center;
-}
-
-.alpaca-field-table .alpaca-control.checkbox
-{
-    /*
-    margin: 0px;
-    padding: 0px;
-    */
-    padding-top: 6px;
-}
-
-/*
-.alpaca-field-table .alpaca-control.checkbox input[type='checkbox']
-{
-    margin-left: -16px;
-    margin-top: -3px;
-}
-*/
-
-.alpaca-field-table table tr td.actionbar .alpaca-array-actionbar
-{
-    padding-bottom: 0px;
-}
-
-.alpaca-field-table .actionbar .alpaca-array-actionbar.btn-group
-{
-    width: auto;
-}
-
-.alpaca-table-column-hidden
-{
-    display: none;
-}
-
-.alpaca-field-radio.disabled .alpaca-control.radio
-{
-    color: grey;
-}
-
-.alpaca-field-radio.disabled .alpaca-control.radio label
-{
-    cursor: inherit;
-}
-.alpaca-icon-required
-{
-    display: inline-block;
-}
-
-.alpaca-icon-helper
-{
-    display: inline-block;
-}
-
-.alpaca-container.alpaca-vertical .alpaca-control-label
-{
-    display: block;
-}
-
-.alpaca-container.alpaca-vertical .alpaca-control
-{
-    display: block;
-}
-
-.alpaca-control-label
-{
-    font-weight: 600;
-}
-
-.alpaca-field-tablerow label.alpaca-control-label
-{
-    display: none !important;
-}
-
-/*!
- * Gridpak Beta CSS
- *
- * Generator - http://gridpak.com/
- * Created by @erskinedesign
- */
-
-/* Reusable column setup */
-.col {
-    border:0px solid rgba(0,0,0,0);
-    float:left;
-    -webkit-box-sizing:border-box;
-    -moz-box-sizing:border-box;
-    box-sizing:border-box;
-    -moz-background-clip:padding-box !important;
-    -webkit-background-clip:padding-box !important;
-    background-clip:padding-box !important;
-}
-
-/* 1. 12 Column Grid 0px - 959px
------------------------------------------------------------------------------
-
-Span 1:    8.33333333333%
-Span 2:    16.6666666667%
-Span 3:    25.0%
-Span 4:    33.3333333333%
-Span 5:    41.6666666667%
-Span 6:    50.0%
-Span 7:    58.3333333333%
-Span 8:    66.6666666667%
-Span 9:    75.0%
-Span 10:    83.3333333333%
-Span 11:    91.6666666667%
-Span 12:    100%
-
------------------------------------------------------------------------------ */
-
-@media screen and (min-width: 0px) and (max-width: 959px) {
-
-    .col {
-        margin-left:0%;
-        padding:0 0%;
-    }
-
-    .row .col:first-child {
-        margin-left:0;
-    }
-
-
-    /*
-    Add your semantic classnames in alongside their corresponding spans here. e.g.
-
-    .span_3,
-    .my_semantic_class_name {
-        ...
-    }
-    */
-
-    .span_1 {
-        width:8.33333333333%;
-    }
-    .span_2 {
-        width:16.6666666667%;
-    }
-    .span_3 {
-        width:25.0%;
-    }
-    .span_4 {
-        width:33.3333333333%;
-    }
-    .span_5 {
-        width:41.6666666667%;
-    }
-    .span_6 {
-        width:50.0%;
-    }
-    .span_7 {
-        width:58.3333333333%;
-    }
-    .span_8 {
-        width:66.6666666667%;
-    }
-    .span_9 {
-        width:75.0%;
-    }
-    .span_10 {
-        width:83.3333333333%;
-    }
-    .span_11 {
-        width:91.6666666667%;
-    }
-    .span_12 {
-        margin-left:0;
-        width:100%;
-    }
-}
-
-/* 2. 12 Column Grid 960px - Infinity
------------------------------------------------------------------------------
-
-Span 1:    8.33333333333%
-Span 2:    16.6666666667%
-Span 3:    25.0%
-Span 4:    33.3333333333%
-Span 5:    41.6666666667%
-Span 6:    50.0%
-Span 7:    58.3333333333%
-Span 8:    66.6666666667%
-Span 9:    75.0%
-Span 10:    83.3333333333%
-Span 11:    91.6666666667%
-Span 12:    100%
-
------------------------------------------------------------------------------ */
-
-@media screen and (min-width: 960px) {
-
-    .col {
-        margin-left:0%;
-        padding:0 0%;
-    }
-
-    .row .col:first-child {
-        margin-left:0;
-    }
-
-
-
-    .span_1 {
-        width:8.33333333333%;
-    }
-    .span_2 {
-        width:16.6666666667%;
-    }
-    .span_3 {
-        width:25.0%;
-    }
-    .span_4 {
-        width:33.3333333333%;
-    }
-    .span_5 {
-        width:41.6666666667%;
-    }
-    .span_6 {
-        width:50.0%;
-    }
-    .span_7 {
-        width:58.3333333333%;
-    }
-    .span_8 {
-        width:66.6666666667%;
-    }
-    .span_9 {
-        width:75.0%;
-    }
-    .span_10 {
-        width:83.3333333333%;
-    }
-    .span_11 {
-        width:91.6666666667%;
-    }
-    .span_12 {
-        margin-left:0;
-        width:100%;
-    }
-}
-
1	1	<?xml version="1.0" encoding="UTF-8" ?>
2	2	<otrs_config init="Application" version="1.0">
	3	+
	4	+
3	5	<ConfigItem Name="CustomerFrontend::Module###NewTicketWizard" Required="0" Valid="1">
4	6	<Description>Frontend module registration for the customer interface.</Description>
5	7	<Group>Ticket</Group>
...	...	@@ -16,19 +18,29 @@
16	18	<Type>Menu</Type>
17	19	<Prio>8400</Prio>
18	20	</NavBar>
19		- <!-- AlpacaJS -->
20		- <Loader>
	21	+ <Loader>
	22	+ <JavaScript>thirdparty/jqueryfileupload/jquery.fileupload.js</JavaScript>
	23	+ <JavaScript>thirdparty/jqueryfileupload/jquery.fileupload-process.js</JavaScript>
	24	+ <JavaScript>thirdparty/jqueryfileupload/jquery.fileupload-ui.js</JavaScript>
	25	+ <JavaScript>thirdparty/jqueryfileupload/jquery.iframe-transport.js</JavaScript>
	26	+ <JavaScript>thirdparty/jqueryfileupload/jquery.ui.widget.js</JavaScript>
	27	+ <JavaScript>thirdparty/bootstrap/bootstrap.min.js</JavaScript>
	28	+ <JavaScript>thirdparty/bootstrap/bootstrap-select.min.js</JavaScript>
	29	+ <JavaScript>thirdparty/alpaca/handlebars.js</JavaScript>
	30	+ <JavaScript>thirdparty/alpaca/alpaca.min.js</JavaScript>
	31	+
	32	+
21	33	<JavaScript>NewTicketWizard.js</JavaScript>
22		- <JavaScript>thirdparty/handlebars/handlebars.js</JavaScript>
23		- <JavaScript>thirdparty/alpaca/alpaca-full.min.js</JavaScript>
24		- <JavaScript>thirdparty/alpaca/jquery.sumoselect.js</JavaScript>
25		- <JavaScript>thirdparty/alpaca/datatables.js</JavaScript>
26		- <JavaScript>thirdparty/maskedinput/jquery.maskedinput.min.js</JavaScript>
27		- <JavaScript>thirdparty/jquery-validate-1.13.0/jquery.validate.js</JavaScript>
28		- <CSS>alpaca/alpaca-newticketwizard.css</CSS>
29		- <CSS>alpaca/sumoselect.css</CSS>
30		- <CSS>alpaca/alpaca-jqueryui-newticketwizard.css</CSS>
31		- <CSS>alpaca/datatables.css</CSS>
	34	+
	35	+ <CSS>alpaca/alpaca.min.css</CSS>
	36	+
	37	+ <CSS>jqueryfileupload/jquery.fileupload.css</CSS>
	38	+ <CSS>jqueryfileupload/jquery.fileupload-ui.css</CSS>
	39	+
	40	+ <CSS>bootstrap/bootstrap-theme.min.css</CSS>
	41	+ <CSS>bootstrap/bootstrap.min.css</CSS>
	42	+ <CSS>bootstrap/bootstrap-select.min.css</CSS>
	43	+
32	44	</Loader>
33	45	</FrontendModuleReg>
34	46	</Setting>
...	...	@@ -46,10 +58,10 @@
46	58	<NavBarName>Admin</NavBarName>
47	59	<Loader>
48	60	<CSS>jquery.jsonview.css</CSS>
49		- <JavaScript>jquery.jsonview.js</JavaScript>
50		- <JavaScript>jquery.chili.js</JavaScript>
51		- <JavaScript>jquery.chili.recipes.javascript.js</JavaScript>
52		- <JavaScript>jquery.chili.recipes.js</JavaScript>
	61	+ <JavaScript>thirdparty/jqueryjsonview/jquery.jsonview.js</JavaScript>
	62	+ <JavaScript>thirdparty/jquerychili/jquery.chili.js</JavaScript>
	63	+ <JavaScript>thirdparty/jquerychili/jquery.chili.recipes.javascript.js</JavaScript>
	64	+ <JavaScript>thirdparty/jquerychili/jquery.chili.recipes.js</JavaScript>
53	65	</Loader>
54	66	<NavBarModule>
55	67	<Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
...	...	@@ -71,39 +83,39 @@
71	83	<TextArea Regex="">
72	84	"service": {
73	85	"type": "string",
74		- "required": "true"
	86	+ "required": true
75	87	},
76	88	"DF_unidade": {
77	89	"type": "string",
78	90	"enum": [
79	91	DF_unidade_values
80	92	],
81		- "required": "true"
	93	+ "required": true
82	94	},
83	95	"DF_local": {
84	96	"type": "string",
85		- "required": "true"
	97	+ "required": true
86	98	},
87	99	"DF_telefone": {
88	100	"type": "string",
89		- "required": "true"
	101	+ "required": true
90	102	},
91	103	"type": {
92		- "type": "string",
	104	+ "type": "number",
93	105	"enum": [
94	106	OTRS_type_values
95	107	],
96		- "required": "true"
	108	+ "required": true
97	109	}
98	110	CF_SCHEMA
99	111	,
100	112	"subject": {
101	113	"type": "string",
102		- "required": "true"
	114	+ "required": true
103	115	},
104	116	"description": {
105	117	"type": "string",
106		- "required": "true"
	118	+ "required": true
107	119	},
108	120	"attachment": {
109	121	"type": "string",
...	...	@@ -113,6 +125,9 @@
113	125	"type": "string",
114	126	"default": "NewTicketWizard"
115	127	},
	128	+ "FormID": {
	129	+ "type": "string"
	130	+ },
116	131	"Subaction": {
117	132	"type": "string",
118	133	"default": "CreateTicket"
...	...	@@ -128,17 +143,19 @@
128	143	<SubGroup>Frontend::Customer::NewTicketWizard</SubGroup>
129	144	<Setting>
130	145	<TextArea Regex="">
131		- "DF_unidade": {
	146	+ "DF_unidade": {
132	147	"type": "select",
133	148	"label": "Unidade:",
	149	+ "removeDefaultNone": false,
134	150	"optionLabels": [
135	151	DF_unidade_labels
136		- ]
	152	+ ],
	153	+ "helper": "Basta digitar a sigla da unidade que o sistema irá localizar"
137	154	},
138	155	"DF_local": {
139	156	"type": "text",
140	157	"label": "Local:"
141		- },
	158	+ },
142	159	"DF_telefone": {
143	160	"type": "text",
144	161	"label": "Telefone:",
...	...	@@ -146,6 +163,7 @@
146	163	},
147	164	"type": {
148	165	"type": "select",
	166	+ "removeDefaultNone": false,
149	167	"label": "Motivo:",
150	168	"optionLabels": [
151	169	OTRS_type_labels
...	...	@@ -161,22 +179,42 @@
161	179	"size": 80
162	180	},
163	181	"description": {
164		- "type": "textarea",
	182	+ "type": "ckeditor",
165	183	"label": "Descrição:",
166		- "cols": 80
167		- },
168		- "attachment": {
169		- "type": "file",
170		- "label": "Anexo:",
171		- "helper": "Anexe um arquivo se necessário."
172		- },
	184	+ "cols": 80,
	185	+ "ckeditor": {
	186	+ "toolbar": [
	187	+ ["Font", "FontSize", "-", "Bold", "Italic", "Underline", "-", "NumberedList", "BulletedList", "-", "Paste"],
	188	+ ["Image", "Table", "-", "Link"]
	189	+ ],
	190	+ "language": "pt-br"
	191	+ },
	192	+ "helper": "Para inserir imagens, basta arrastar a imagem do seu computador ou usar o botão de inserir imagem."
	193	+ },
	194	+ "attachment": {
	195	+ "type": "upload",
	196	+ "maxNumberOfFiles": 100,
	197	+ "maxFileSize": 24000000,
	198	+ "multiple": true,
	199	+ "showUploadPreview": false,
	200	+ "upload": {
	201	+ "url": "/otrs/customer.pl?Action=NewTicketWizard;UploadFileCmd=UploadFile",
	202	+ "autoUpload" : true,
	203	+ "method": "post"
	204	+ },
	205	+ "label": "Anexo:",
	206	+ "helper": "Anexe um arquivo se necessário."
	207	+ },
173	208	"Action": {
174	209	"type": "hidden"
	210	+ },
	211	+ "FormID": {
	212	+ "type": "hidden"
175	213	},
176	214	"Subaction": {
177	215	"type": "hidden"
178	216	}
179		- </TextArea>
	217	+ </TextArea>
180	218	</Setting>
181	219	</ConfigItem>
182	220
...	...	@@ -219,8 +257,7 @@
219	257	<String Regex="">Escolha o serviço para o qual deseja suporte</String>
220	258	</Setting>
221	259	</ConfigItem>
222		-
223		-
	260	+
224	261	<ConfigItem Name="Ticket::Frontend::Customer::NewTicketWizard###DefaultCustomerID"
225	262	Required="1" Valid="1">
226	263	<Description>Customer ID to use when public ticket is created.</Description>
...	...	@@ -267,19 +304,27 @@
267	304	<Type>Menu</Type>
268	305	<Prio>8400</Prio>
269	306	</NavBar>
270		- <!-- AlpacaJS -->
271	307	<Loader>
	308	+ <JavaScript>thirdparty/jqueryfileupload/jquery.fileupload.js</JavaScript>
	309	+ <JavaScript>thirdparty/jqueryfileupload/jquery.fileupload-process.js</JavaScript>
	310	+ <JavaScript>thirdparty/jqueryfileupload/jquery.fileupload-ui.js</JavaScript>
	311	+ <JavaScript>thirdparty/jqueryfileupload/jquery.iframe-transport.js</JavaScript>
	312	+ <JavaScript>thirdparty/jqueryfileupload/jquery.ui.widget.js</JavaScript>
	313	+ <JavaScript>thirdparty/bootstrap/bootstrap.min.js</JavaScript>
	314	+ <JavaScript>thirdparty/bootstrap/bootstrap-select.min.js</JavaScript>
	315	+ <JavaScript>thirdparty/alpaca/handlebars.js</JavaScript>
	316	+ <JavaScript>thirdparty/alpaca/alpaca.min.js</JavaScript>
	317	+
272	318	<JavaScript>NewTicketWizard.js</JavaScript>
273		- <JavaScript>thirdparty/handlebars/handlebars.js</JavaScript>
274		- <JavaScript>thirdparty/alpaca/alpaca-full.min.js</JavaScript>
275		- <JavaScript>thirdparty/alpaca/jquery.sumoselect.js</JavaScript>
276		- <JavaScript>thirdparty/alpaca/datatables.js</JavaScript>
277		- <JavaScript>thirdparty/jquery-validate-1.13.0/jquery.validate.js</JavaScript>
278		- <JavaScript>thirdparty/maskedinput/jquery.maskedinput.min.js</JavaScript>
279		- <CSS>alpaca/alpaca-newticketwizard.css</CSS>
280		- <CSS>alpaca/sumoselect.css</CSS>
281		- <CSS>alpaca/alpaca-jqueryui-newticketwizard.css</CSS>
282		- <CSS>alpaca/datatables.css</CSS>
	319	+
	320	+ <CSS>alpaca/alpaca.min.css</CSS>
	321	+
	322	+ <CSS>jqueryfileupload/jquery.fileupload.css</CSS>
	323	+ <CSS>jqueryfileupload/jquery.fileupload-ui.css</CSS>
	324	+
	325	+ <CSS>bootstrap/bootstrap-theme.min.css</CSS>
	326	+ <CSS>bootstrap/bootstrap.min.css</CSS>
	327	+ <CSS>bootstrap/bootstrap-select.min.css</CSS>
283	328	</Loader>
284	329	</FrontendModuleReg>
285	330	</Setting>
...	...	@@ -294,56 +339,58 @@
294	339	<TextArea Regex="">
295	340	"service": {
296	341	"type": "string",
297		- "required": "true"
	342	+ "required": true
298	343	},
299	344	"DF_unidade": {
300	345	"type": "string",
301	346	"enum": [
302	347	DF_unidade_values
303	348	],
304		- "required": "true"
	349	+ "required": true
305	350	},
306	351	"name": {
307	352	"type": "string",
308		- "required": "true"
	353	+ "required": true
309	354	},
310	355	"email": {
311	356	"type": "string",
312		- "required": "true"
	357	+ "required": true
313	358	},
314	359	"DF_local": {
315	360	"type": "string",
316		- "required": "true"
	361	+ "required": true
317	362	},
318	363	"DF_telefone": {
319	364	"type": "string",
320		- "required": "true"
	365	+ "required": true
321	366	},
322	367	"type": {
323		- "type": "string",
	368	+ "type": "number",
324	369	"enum": [
325	370	OTRS_type_values
326	371	],
327		- "required": "true"
	372	+ "required": true
328	373	}
329	374	CF_SCHEMA
330	375	,
331	376	"subject": {
332	377	"type": "string",
333		- "required": "true"
	378	+ "required": true
334	379	},
335	380	"description": {
336	381	"type": "string",
337		- "required": "true"
	382	+ "required": true
338	383	},
339	384	"attachment": {
340		- "type": "string",
341		- "format": "uri"
	385	+ "type": "array"
342	386	},
343	387	"Action": {
344	388	"type": "string",
345	389	"default": "NewTicketWizardPublic"
346	390	},
	391	+ "FormID": {
	392	+ "type": "string"
	393	+ },
347	394	"Subaction": {
348	395	"type": "string",
349	396	"default": "CreateTicket"
...	...	@@ -359,16 +406,18 @@
359	406	<SubGroup>Frontend::Customer::NewTicketWizard</SubGroup>
360	407	<Setting>
361	408	<TextArea Regex="">
362		- "DF_unidade": {
	409	+ "DF_unidade": {
363	410	"type": "select",
364	411	"label": "Unidade:",
	412	+ "removeDefaultNone": false,
365	413	"optionLabels": [
366	414	DF_unidade_labels
367		- ]
	415	+ ],
	416	+ "helper": "Basta digitar a sigla da unidade que o sistema irá localizar"
368	417	},
369	418	"DF_local": {
370	419	"type": "text",
371		- "label": "Local:"
	420	+ "label": "Local:"
372	421	},
373	422	"name": {
374	423	"type": "text",
...	...	@@ -376,7 +425,7 @@
376	425
377	426	},
378	427	"email": {
379		- "type": "text",
	428	+ "type": "email",
380	429	"label": "E-mail:",
381	430	"helper": "Abrindo com seu e-mail institucional, seu atendimento será mais rápido"
382	431
...	...	@@ -388,6 +437,7 @@
388	437	},
389	438	"type": {
390	439	"type": "select",
	440	+ "removeDefaultNone": false,
391	441	"label": "Motivo:",
392	442	"optionLabels": [
393	443	OTRS_type_labels
...	...	@@ -403,17 +453,37 @@
403	453	"size": 80
404	454	},
405	455	"description": {
406		- "type": "textarea",
	456	+ "type": "ckeditor",
407	457	"label": "Descrição:",
408		- "cols": 80
409		- },
410		- "attachment": {
411		- "type": "file",
412		- "label": "Anexo:",
413		- "helper": "Anexe um arquivo se necessário."
414		- },
	458	+ "cols": 80,
	459	+ "ckeditor": {
	460	+ "toolbar": [
	461	+ ["Font", "FontSize", "-", "Bold", "Italic", "Underline", "-", "NumberedList", "BulletedList", "-", "Paste"],
	462	+ ["Image", "Table", "-", "Link"]
	463	+ ],
	464	+ "language": "pt-br"
	465	+ },
	466	+ "helper": "Para inserir imagens, basta arrastar a imagem do seu computador ou usar o botão de inserir imagem."
	467	+ },
	468	+ "attachment": {
	469	+ "type": "upload",
	470	+ "maxNumberOfFiles": 100,
	471	+ "maxFileSize": 24000000,
	472	+ "multiple": true,
	473	+ "showUploadPreview": false,
	474	+ "upload": {
	475	+ "url": "/otrs/public.pl?Action=NewTicketWizardPublic;UploadFileCmd=UploadFile",
	476	+ "autoUpload" : true,
	477	+ "method": "post"
	478	+ },
	479	+ "label": "Anexo:",
	480	+ "helper": "Anexe um arquivo se necessário."
	481	+ },
415	482	"Action": {
416	483	"type": "hidden"
	484	+ },
	485	+ "FormID": {
	486	+ "type": "hidden"
417	487	},
418	488	"Subaction": {
419	489	"type": "hidden"
...	...
1	1	# --
2	2	# Kernel/Modules/pt_BR_NewTicketWizard.pm - translations for NewTicketWizardModule
3	3	#
4		-# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
5		-# Version 01/08/2015 - Adjustments for OTRS 4
	4	+# Copyright (C) 2014-2017 SeTIC - UFSC - http://setic.ufsc.br/
	5	+# Version 2015-08-01 - Adjustments for OTRS 4
	6	+# Version 2017-06-16 - Support for bootstrap version
6	7	#
7	8	# --
8	9	# This software comes with ABSOLUTELY NO WARRANTY. For details, see
...	...	@@ -18,25 +19,6 @@ use utf8;
18	19	sub Data {
19	20	my $Self = shift;
20	21
21		- $Self->{Translation}->{'Frontend module registration for the customer interface.'} = 'Registro do módulo de abertura de chamados para usuários logados.';
22		- $Self->{Translation}->{'Frontend module registration for the agent interface.'} = 'Registro do módulo de gestão dos formulários de abertura de chamados.';
23		- $Self->{Translation}->{'Describe the form basic schema. See documentation for examples.'} = 'Descreve o esquema básico do formulário. Veja a documentação para exemplos.';
24		- $Self->{Translation}->{'Describe the form basic fields. See documentation for examples.'} = 'Descreve os campos básicos do formulário. Veja a documentação para exemplos.';
25		- $Self->{Translation}->{'When the queue comes from a field in the form, a prefix can be attached to the value while searching for the queue. A space is added between this and the queue name.'} =
26		- 'Quando a fila vem de um campo do formulário, um prefixo pode ser anexado ao valor do campo ao procurar pela fila. Um espaço é adiciona entre o prefixo e o nome da fila.';
27		- $Self->{Translation}->{'Name of the field in the form which indicates the queue to send the ticket.'} =
28		- 'Nome do campo no formulário que indica a fila para qual enviar o chamado';
29		- $Self->{Translation}->{'Message to let the user choose a service.'} = 'Mensagem para deixar o usuário escolher um serviço.';
30		- $Self->{Translation}->{'Customer ID to use when public ticket is created.'} = 'Customer ID para usar ao criar um chamado público (não autenticado)';
31		- $Self->{Translation}->{'Default agent for tickets.'} = 'Agente padrão para os tickets.';
32		- $Self->{Translation}->{'Default domain for user e-mails.'} = 'Domínio padrão para os e-mails dos usuários';
33		- $Self->{Translation}->{'FrontendModuleRegistration for NewTicketWizardPublic module.'} = 'FrontendModuleRegistration para o módulo NewTicketWizardPublic.';
34		- $Self->{Translation}->{'Module for creating custom new ticket interfaces without logging in'} = 'Módulo para criar novos tickets sem precisar estar logado no OTRS';
35		- $Self->{Translation}->{'New ticket wizard public'} = 'Assistente de novo chamado público';
36		- $Self->{Translation}->{'New ticket public'} = 'Novo chamado público';
37		- $Self->{Translation}->{'When false, forces the queue to be pre-selected.'} = 'Quando falso, força a fila a ser pré-selecionada.';
38		- $Self->{Translation}->{'FrontendModuleRegistration for QueuesPanel module.'} = 'FrontendModuleRegistration para o módulo QueuesPanel';
39		- $Self->{Translation}->{'Module for choosing main queues to open tickets'} = 'Módulo para escolher as principais filas para abrir chamados';
40	22	$Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
41	23	$Self->{Translation}->{'Started at: '} = 'Iniciada em:';
42	24	$Self->{Translation}->{'Queues panel'} = 'Novo chamado';
...	...	@@ -51,6 +33,7 @@ sub Data {
51	33	$Self->{Translation}->{'Form'} = 'Formulário';
52	34	$Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o serviço para o qual deseja suporte';
53	35	$Self->{Translation}->{'Ticket created'} = 'Chamado criado com sucesso';
	36	+ $Self->{Translation}->{'Please fill the following form to open your ticket'} = 'Por favor preencha o formulário para abrir seu chamado';
54	37	$Self->{Translation}->{'Click here to open another ticket'} = 'Clique aqui para abrir um outro chamado se desejar';
55	38	return 1;
56	39	}
...	...
1	1	# --
2	2	# Kernel/Modules/pt_BR_NewTicketWizardPublic.pm - translations for NewTicketWizardModulePublic
3	3	#
4		-# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
5		-# Version 01/08/2015 - Adjustments for OTRS 4
	4	+# Copyright (C) 2014-2017 SeTIC - UFSC - http://setic.ufsc.br/
	5	+# Version 2015-08-01 - Adjustments for OTRS 4
	6	+# Version 2017-06-16 - Support for bootstrap version
6	7	#
7	8	# --
8	9	# This software comes with ABSOLUTELY NO WARRANTY. For details, see
...	...	@@ -32,7 +33,12 @@ sub Data {
32	33	$Self->{Translation}->{'Form'} = 'Formulário';
33	34	$Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o serviço para o qual deseja suporte';
34	35	$Self->{Translation}->{'Ticket created'} = 'Chamado criado com sucesso';
35		- $Self->{Translation}->{'Click here to open another ticket'} = 'Clique aqui para abrir um outro chamado se desejar';
	36	+ $Self->{Translation}->{'Please fill the following form to open your ticket'} = 'Por favor preencha o formulário para abrir seu chamado';
	37	+ $Self->{Translation}->{'Click here to open another ticket'} = 'Clique aqui para abrir um outro chamado se desejar';
	38	+ $Self->{Translation}->{'Click here to authenticate'} = 'Clique aqui para autenticar-se';
	39	+ $Self->{Translation}->{'Did you know that, if you have a login, you can authenticate first and do not have to provide your name and e-mail. Also, it will be possible to monitor your ticket later.'} =
	40	+ 'Você sabia que, autenticando-se, você não precisa informar seu nome e e-mail na hora de abrir o chamado? Além disso, você pode também depois acompanhar o andamento do seu atendimento!';
	41	+
36	42	return 1;
37	43	}
38	44	1;
39	45	\ No newline at end of file
...	...
1	1	# Kernel/Modules/pt_BR_NewTicketWizardServiceForm.pm - translations for NewTicketWizardModuleServiceForm
2	2	#
3		-# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
4		-# Version 01/08/2015 - Adjustments for OTRS 4
	3	+# Copyright (C) 2014-2017 SeTIC - UFSC - http://setic.ufsc.br/
	4	+# Version 2015-08-01 - Adjustments for OTRS 4
	5	+# Version 2017-06-16 - Support for bootstrap version
5	6	#
6	7	# --
7	8	# This software comes with ABSOLUTELY NO WARRANTY. For details, see
...	...	@@ -17,21 +18,11 @@ use utf8;
17	18	sub Data {
18	19	my $Self = shift;
19	20
20		- $Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
21		- $Self->{Translation}->{'Started at: '} = 'Iniciada em:';
22		- $Self->{Translation}->{'Queues panel'} = 'Novo chamado';
23		- $Self->{Translation}->{'Your ticket has been registered with the number: '} = 'Seu chamado foi registrado com sucesso! O número é: ';
24		- $Self->{Translation}->{'New ticket wizard'} = 'Assistente de novo chamado';
25		- $Self->{Translation}->{'New ticket'} = 'Novo chamado';
26	21	$Self->{Translation}->{'Service forms'} = 'Formulários de serviços';
27		- $Self->{Translation}->{'Service form'} = 'Formulários de serviço';
28	22	$Self->{Translation}->{'Create and manage service forms.'} = 'Criar e gerenciar formulários de serviços';
29	23	$Self->{Translation}->{'Introduction'} = 'Introdução';
30	24	$Self->{Translation}->{'Service'} = 'Serviço';
31	25	$Self->{Translation}->{'Form'} = 'Formulário';
32		- $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o serviço para o qual deseja suporte';
33		- $Self->{Translation}->{'Ticket created'} = 'Chamado criado com sucesso';
34		- $Self->{Translation}->{'Click here to open another ticket'} = 'Clique aqui para abrir um outro chamado se desejar';
35	26	return 1;
36	27	}
37	28	1;
38	29	\ No newline at end of file
...	...
...	...	@@ -7,24 +7,16 @@
7	7	# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
8	8	# --
9	9
10		-<div id="footerF" align="center" style="bottom: 10px; width: 100%; margin-top: 18px; margin-bottom: 8px;" class="noPrint">
11		-
12		-<div style="font-size: 0px;">
13		-<div style="height: 2px; width: 100%; background-image: url('/otrs-web/skins/Customer/default/images/ufsc/separador.gif'); background-repeat: repeat-x; background-position: 0 50%;"></div>
14		-</div>
15		- <br><a href="http://www.setic.ufsc.br" target="_blank"><img src="/otrs-web/skins/Customer/default/images/ufsc/setic.png" style="border-style: none"></a>
16		- <br>
17		- <div style="margin-top: 4px;"><span style="color: #BBBBBB;">© SeTIC - Superintendência de Governança Eletrônica e Tecnologia da Informação e Comunicação</span>
18		- </div>
19		- <div id="Footer" class="ARIARoleContentinfo">
20		-[% RenderBlockStart("Banner") %]
21		- <a href="http://www.otrs.com/" title="[% Config("Product") %] [% Config("Version") %]" target="_blank">[% Translate("Powered by") \| html %] [% Config("Product") %] [% Config("Version").remove('\.0\..*') %]</a>
22		-[% RenderBlockEnd("Banner") %]
23		- <div class="Clear"></div>
24		-</div>
25	10	</div>
26	11
27		-
	12	+<div id="footerF" align="center" style="bottom: 10px; width: 100%; margin-top: 18px; margin-bottom: 8px;" class="noPrint">
	13	+ <div style="font-size: 0px;">
	14	+ <div style="height: 2px; width: 100%; background-image: url('/otrs-web/skins/Customer/default/images/ufsc/separador.gif'); background-repeat: repeat-x; background-position: 0 50%;"></div>
	15	+ </div>
	16	+ <br><a href="http://www.setic.ufsc.br" target="_blank"><img alt="Logo SeTIC" src="/otrs-web/skins/Customer/default/images/ufsc/setic.png" style="border-style: none"></a>
	17	+ <br>
	18	+ <div style="margin-top: 4px;"><span style="color: #BBBBBB;">© SeTIC - Superintendência de Governança Eletrônica e Tecnologia da Informação e Comunicação</span></div>
	19	+</div>
28	20
29	21
30	22	[% InsertTemplate("CustomerFooterJS.tt") %]
...	...
...	...	@@ -7,21 +7,7 @@
7	7	# --
8	8	<head>
9	9	<meta http-equiv="Content-type" content="text/html;charset=utf-8" />
10		- <meta id="viewport" name="viewport" content="">
11		-# set viewport for mobile mode, do not set viewport for DesktopMode
12		- <script>
13		- (function(doc, win) {
14		- var viewport = doc.getElementById('viewport'),
15		- isIFrame = (win.top.location.href !== win.location.href),
16		- isPopup = (win.name.search(/^OTRSPopup_/) != -1);
17		- try {
18		- if (((!isIFrame && !isPopup) \|\| (isIFrame && isPopup)) && (!localStorage.getItem("DesktopMode") \|\| parseInt(localStorage.getItem("DesktopMode"), 10) <= 0)) {
19		- viewport.setAttribute("content", "width=device-width, initial-scale=1.0, user-scalable=no");
20		- }
21		- }
22		- catch (Exception) {}
23		- }(document, window));
24		- </script>
	10	+ <meta name="viewport" content="width=device-width, initial-scale=1">
25	11	[% RenderBlockStart("MetaHttpEquivRefresh") %]
26	12	[% INCLUDE "HTMLHeadRefresh.tt" %]
27	13	[% RenderBlockEnd("MetaHttpEquivRefresh") %]
...	...	@@ -42,248 +28,30 @@
42	28	<link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/ui-theme/jquery-ui.css" />
43	29	<link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/jstree-theme/default/style.css" />
44	30
45		-[% RenderBlockStart("HeaderLogoCSS") %]
46		- <style type="text/css">
47		- #Header #Logo {
48		- background-image: [% Data.URL \| html %];
49		- top: [% Data.StyleTop \| html %];
50		- right: [% Data.StyleRight \| html %];
51		- width: [% Data.StyleWidth \| html %];
52		- height: [% Data.StyleHeight \| html %];
53		- }
54		- </style>
55		-[% RenderBlockEnd("HeaderLogoCSS") %]
56		-
57		- <style type="text/css">
58		- @font-face {
59		- font-family: 'FontAwesome';
60		- src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?v=4.3.0');
61		- src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?#iefix&v=4.3.0') format('embedded-opentype'),
62		- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.woff?v=4.3.0') format('woff'),
63		- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.ttf?v=4.3.0') format('truetype'),
64		- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.svg#fontawesomeregular?v=4.3.0') format('svg');
65		- font-weight: normal;
66		- font-style: normal;
67		- }
68		-
69		- /* Fix poor font rendering on chrome based browsers on windows */
70		- @media all and (-webkit-min-device-pixel-ratio:0) {
71		- @font-face {
72		- font-family: 'FontAwesome';
73		- src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.svg#fontawesomeregular') format('svg'),
74		- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?#iefix&v=4.3.0') format('embedded-opentype'),
75		- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.woff?v=4.3.0') format('woff'),
76		- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.ttf?v=4.3.0') format('truetype');
77		- font-weight: normal;
78		- font-style: normal;
79		- }
80		- }
81		- </style>
82		-
83		-# decide, if responsive CSS must be loaded
84		-# resposive CSS will not be loaded in "desktop mode" or if the document is within an iframe (customer overview in ticket phone overlay)
85		- <script>
86		- (function(doc, win) {
87		- var isIFrame = (win.top.location.href !== win.location.href),
88		- isPopup = (win.name.search(/^OTRSPopup_/) != -1);
89		- try {
90		- if (((!isIFrame && !isPopup) \|\| (isIFrame && isPopup)) && (!localStorage.getItem("DesktopMode") \|\| parseInt(localStorage.getItem("DesktopMode"), 10) <= 0)) {
91		- var ResponsiveCSS;
92		- [% RenderBlockStart("ResponsiveCSS") %]
93		- ResponsiveCSS = doc.createElement("link");
94		- ResponsiveCSS.setAttribute("rel", "stylesheet");
95		- ResponsiveCSS.setAttribute("type", "text/css");
96		- ResponsiveCSS.setAttribute("href", "[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin \| uri %]/[% Data.CSSDirectory %]/[% Data.Filename %]");
97		- doc.getElementsByTagName("head")[0].appendChild(ResponsiveCSS);
98		- [% RenderBlockEnd("ResponsiveCSS") %]
99		- }
100		- }
101		- catch (Exception) {}
102		- }(document, window));
103		- </script>
104		-
105	31	<title>[% Data.TitleArea \| html %] [% Config("ProductName") %]</title>
106	32
107	33	[% INCLUDE "HTMLHeadBlockEvents.tt" %]
108	34
109		-<!-- Customizacoes SeTIC -->
	35	+ <!-- Customizacoes SeTIC -->
110	36	<style type="text/css">
111		-
112		-
113	37	#header {
114		- height: 90px;
115	38	background-image: url("/otrs-web/skins/Customer/default/images/ufsc/cabecalhoUFSC.jpg");
116		- background-position: bottom left;
117		- padding-left: 30px;
118		- padding-top: 0px;
119		- font-family: Verdana, Arial, sans-serif;
120		- margin-bottom: 20px;
121		- }
122		-
123		- .tabstyles {
124		- border-collapse: separate;
125		- display: inline;
126		- font-family: Verdana, Arial, sans-serif;
127		- font-size: 11px;
128		- height: auto;
129		- margin-bottom: 0px;
130		- margin-left: 0px;
131		- margin-right: 0px;
132		- margin-top: 0px;
133		- padding-bottom: 0px;
134		- padding-left: 0px;
135		- padding-right: 0px;
136		- padding-top: 0px;
137		- width: auto;
138		-vertical-align: bottom;
	39	+ display: block;
	40	+ height: 90px;
139	41	}
140	42
141		- .atalhoMenuLogo {
142		- text-align: right;
143		- vertical-align: bottom;
144		- color: #0000ee;
	43	+ input[type=text], input[type=email], input[type=password] {
	44	+ width: 100%;
145	45	}
146	46
147		- .titleText {
148		- FONT-SIZE: 16px;
149		- FONT-WEIGHT: bold;
150		- FONT-FAMILY: Arial, Helvetica, sans-serif;
151		- text-align: left;
152		- margin-left: 10px;
153		-}
154		-
155		-body {
156		- background: white;
157		- FONT-FAMILY: Arial, Helvetica, sans-serif;
158		- text-align: left;
159		- font-size: 12px;
160		-}
161		-
162		-
163		- #Navigation {
164		- background-image: url('/otrs-web/skins/Customer/default/images/ufsc/panel_hd_bg_setic.png');
165		- background-repeat: repeat-x;
166		- background-position: 0 50%;
167		- border: 1px solid #9CABC1;
	47	+ label {
	48	+ font-size: 100%;
	49	+ text-align: left;
	50	+ display: inline-block;
	51	+ float: none;
	52	+ width: auto;
168	53	}
169	54
170		- #Navigation ul.Expanded {
171		- background-color: rgb(249, 251, 254);
172		-background-image: none;
173		-background-origin: padding-box;
174		-background-size: auto;
175		-border-bottom-color: rgb(192, 192, 192);
176		-border-bottom-left-radius: 0px;
177		-border-bottom-right-radius: 0px;
178		-border-bottom-style: solid;
179		-border-bottom-width: 1px;
180		-border-image-outset: 0px;
181		-border-image-repeat: stretch;
182		-border-image-slice: 100%;
183		-border-image-source: none;
184		-border-image-width: 1;
185		-border-left-color: rgb(192, 192, 192);
186		-border-left-style: solid;
187		-border-left-width: 1px;
188		-border-right-color: rgb(192, 192, 192);
189		-border-right-style: solid;
190		-border-right-width: 1px;
191		-border-top-color: rgb(192, 192, 192);
192		-border-top-left-radius: 0px;
193		-border-top-right-radius: 0px;
194		-border-top-style: solid;
195		-border-top-width: 1px;
196		-box-shadow: rgba(0, 0, 0, 0.8) 0px 5px 10px 0px;
197		-color: rgb(0, 0, 0);
198		-display: block;
199		-}
200		-
201		- #Navigation > ul > li > ul {
202		- background-attachment: scroll;
203		- background-clip: border-box;
204		- background-color: rgb(249, 251, 254);
205		- background-image: none;
206		- background-origin: padding-box;
207		- border-bottom-color: rgb(192, 192, 192);
208		- border-bottom-left-radius: 0px;
209		- border-bottom-right-radius: 0px;
210		- border-bottom-style: solid;
211		- border-bottom-width: 1px;
212		- border-image-outset: 0px;
213		- border-image-repeat: stretch;
214		- border-image-slice: 100%;
215		- border-image-source: none;
216		- border-image-width: 1;
217		- border-left-color: rgb(192, 192, 192);
218		- border-left-style: solid;
219		- border-left-width: 1px;
220		- border-right-color: rgb(192, 192, 192);
221		- border-right-style: solid;
222		- border-right-width: 1px;
223		- border-top-color: rgb(192, 192, 192);
224		- border-top-left-radius: 0px;
225		- border-top-right-radius: 0px;
226		- border-top-style: solid;
227		- border-top-width: 1px;
228		- box-shadow: rgba(0, 0, 0, 0.8) 0px 5px 10px 0px;
229		- }
230		-
231		- #Navigation > ul > li > ul a {
232		- background-color: rgb(249, 251, 254);
233		- border-bottom-color: rgba(0, 0, 0, 0);
234		- border-bottom-left-radius: 0px;
235		- border-bottom-right-radius: 0px;
236		- border-bottom-style: solid;
237		- border-bottom-width: 1px;
238		- border-image-outset: 0px;
239		- border-image-repeat: stretch;
240		- border-image-slice: 100%;
241		- border-image-source: none;
242		- border-image-width: 1;
243		- border-left-color: rgba(0, 0, 0, 0);
244		- border-left-style: solid;
245		- border-left-width: 1px;
246		- border-right-color: rgba(0, 0, 0, 0);
247		- border-right-style: solid;
248		- border-right-width: 1px;
249		- border-top-color: rgba(0, 0, 0, 0);
250		- border-top-left-radius: 0px;
251		- border-top-right-radius: 0px;
252		- border-top-style: solid;
253		- border-top-width: 1px;
254		- color: rgb(0, 0, 0);
255		- cursor: pointer;
256		- display: block;
257		- float: left;
258		- font-family: Verdana, Arial, sans-serif;
259		- font-size: 11px;
260		- font-weight: normal;
261		- height: 16px;
262		- line-height: 16px;
263		- list-style-image: none;
264		- list-style-position: outside;
265		- list-style-type: none;
266		- margin-bottom: 0px;
267		- margin-left: 0px;
268		- margin-right: 0px;
269		- margin-top: 0px;
270		- outline-color: rgb(0, 0, 0);
271		- outline-style: none;
272		- outline-width: 0px;
273		- padding-bottom: 6px;
274		- padding-left: 0px;
275		- padding-right: 6px;
276		- padding-top: 1px;
277		- text-align: left;
278		- text-decoration: none;
279		- white-space: nowrap;
280		- width: 148.188px;
281		- }
282		-
283	55	</style>
284	56	<!-- Customizacoes SeTIC -->
285		-
286		-
287		-
288		-
289	57	</head>
...	...
1	1	# --
2	2	# CustomerHeaderQPUFSC.tt - provides global HTML header for UFSC
3		-# Copyright (C) 2015, SeTIC - UFSC - http://setic.ufsc.br/
	3	+# Copyright (C) 2015 - 2017 SeTIC - UFSC - http://setic.ufsc.br/
	4	+#
	5	+# Version 2017-06-16 - Support for bootstrap
	6	+#
4	7	# --
5	8	# This software comes with ABSOLUTELY NO WARRANTY. For details, see
6	9	# the enclosed file COPYING for license information (AGPL). If you
...	...	@@ -8,34 +11,17 @@
8	11	# --
9	12	[%- INCLUDE "HTTPHeaders.tt" -%]
10	13
11		-<!DOCTYPE html>
12		-<html>
	14	+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
	15	+<html lang="br">
13	16	[% InsertTemplate("Copyright.tt") %]
14	17	[% InsertTemplate("CustomerHTMLHeadNTWSeTIC.tt") %]
15	18
16		-<body class="NoJavaScript" [% Data.BodyClass \| html %]>
17		- <div id="header" class="noPrint">
18		- <table border="0" width="100%">
19		- <tbody>
20		- <tr style="height: 88px; vertical-align: bottom;">
21		- <td class="atalhoMenuLogo"><span class="tabstyles">
22		- <a href="http://servicosti.ufsc.br/">Catálogo de serviços</a></span>
23		- </td>
24		- </tr>
25		- </tbody>
26		- </table>
27		- </div>
28		- <table id="titulo" width="100%" cellpadding="0" cellspacing="0">
29		- <tbody>
30		- <tr>
31		- <td align="left" valign="top"><span class="titleText">SeTIC - Portal de Chamados</td>
32		- <td align="left" valign="top" width="1"></td>
33		- </tr>
34		- </tbody>
35		- </table>
36		- <div style="font-size: 0px;">
37		- <div style="height: 2px; width: 100%; background-image: url('/otrs-web/skins/Customer/default/images/ufsc/separador.gif'); background-repeat: repeat-x; background-position: 0 50%;"></div>
38		- </div>
39		-
	19	+<body lang="br" class="NoJavaScript" [% Data.BodyClass \| html %]>
	20	+
	21	+ <div class="panel"> <div class="panel-heading " id="header"/></div>
	22	+
	23	+ <div class="container">
	24	+
	25	+
40	26
41	27	<!-- end header -->
...	...
...	...	@@ -10,63 +10,117 @@
10	10	# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
11	11	# --
12	12
13		-<div style="margin: 5px; padding: 10px; width: 80%;">
14		-[% Data.MsgChooseService %]
15		-<div style="margin-top: 10px">
16		-<form class="Field">
17		-
18		-<span class="alpaca-controlfield-label">
19		- [% Translate("Service") \| html %]:
20		- </span>
21		- <span id="serviceDIV" class="alpaca-field" >
22	13
23		- [% Data.ServiceStrg %]
24		- </span>
25		-</form>
26		-<div id="serviceDescription" style="margin: 5px; padding: 10px; width: 80%; border-style:solid; border-width: 1px; display: none"></div>
27		-</div>
28		-</div>
29		-<div id="formTicket" style="padding-left: 15px; ">
	14	+
	15	+ <div class="btn-group pull-right">
	16	+[% RenderBlockStart("ToolBarPublic") %]
	17	+ <a target="_new" href="http://ti.ufsc.br/">
	18	+ <button type="button" class="btn-lg btn-default">
	19	+ <span class="glyphicon glyphicon-list-alt" aria-hidden="true"></span>
	20	+ Catálogo de serviços</button>
	21	+ </a>
	22	+[% RenderBlockEnd("ToolBarPublic") %]
	23	+
	24	+[% RenderBlockStart("ToolBarCustomer") %]
	25	+ <a target="_new" href="http://ti.ufsc.br/">
	26	+ <button type="button" class="btn-lg btn-default">
	27	+ <span class="glyphicon glyphicon-list-alt" aria-hidden="true"></span>
	28	+ Catálogo de serviços
	29	+ </button>
	30	+ </a>
	31	+ <a target="_new" href="/otrs/customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets">
	32	+ <button type="button" class="btn-lg btn-default">
	33	+ <span class="glyphicon glyphicon-th-list" aria-hidden="true"></span>
	34	+ Chamados abertos
	35	+ </button>
	36	+ </a>
	37	+
	38	+[% RenderBlockEnd("ToolBarCustomer") %]
	39	+ </div>
	40	+ <div class="panel">
	41	+ <div class="panel-heading ">
	42	+ <h1>SeTIC - Portal de Chamados</h1>
	43	+
	44	+
	45	+ </div>
	46	+ </div>
30	47
31	48	[% RenderBlockStart("MaintenancesPanel") %]
32		-<span style="font-weight: bold; color: red">[% Translate("The following maintenances are in progress") \| html %]</span>
33		-<br/>
34		-<br/>
35		-<ol style="margin-left: 20px; padding: 10px; list-style-type:circle">
36		-[% RenderBlockStart("MaintenanceLine") %]
37		-<li>[% Data.Message %] ([% Translate("Started at: ") \| html %] [% Data.StartDate %])</li>
38		-[% RenderBlockEnd("MaintenanceLine") %]
39		-</ol>
	49	+<div class="panel panel-warning">
	50	+ <div class="panel-heading">
	51	+ <span class="glyphicon glyphicon-warning-sign" aria-hidden="true"></span> <strong>[% Translate("The following maintenances are in progress") \| html %]</strong>
	52	+ </div>
	53	+ <div class="panel-body">
	54	+ <ol">
	55	+ [% RenderBlockStart("MaintenanceLine") %]
	56	+ <li>[% Data.Message %] ([% Translate("Started at: ") \| html %] [% Data.StartDate %])</li>
	57	+ [% RenderBlockEnd("MaintenanceLine") %]
	58	+ </ol>
	59	+ </div>
	60	+
	61	+</div>
40	62	[% RenderBlockEnd("MaintenancesPanel") %]
41	63
	64	+<div class="panel panel-primary">
	65	+ <div class="panel-heading">
	66	+ <strong>[% Data.MsgChooseService %]</strong>
	67	+ </div>
	68	+
	69	+ <div class="panel-body">
	70	+ <label for="ServiceID">[% Translate("Service") \| html %]:</label>
	71	+ <span id="serviceDIV">
	72	+ [% Data.ServiceStrg %]
	73	+ </span>
	74	+ </div>
	75	+
	76	+ <div class="panel-footer" id="serviceDescription">
	77	+[% RenderBlockStart("UnauthenticatedMessage") %]
	78	+ [% Translate("Did you know that, if you have a login, you can authenticate first and do not have to provide your name and e-mail. Also, it will be possible to monitor your ticket later.") \| html %]:
	79	+ <A target="_new" HREF="/otrs/customer.pl?Action=NewTicketWizard">[% Translate("Click here to authenticate") \| html %]</A>
	80	+[% RenderBlockEnd("UnauthenticatedMessage") %]
	81	+ </div>
	82	+</div>
	83	+
	84	+<div class="panel panel-primary" style="display: none" id="formPanel">
	85	+ <div class="panel-heading">
	86	+ <strong>[% Translate("Please fill the following form to open your ticket") \| html %]</strong>
	87	+ </div>
	88	+
	89	+ <div class="panel-body" id="formTicket">
	90	+
	91	+ </div>
42	92	</div>
43	93
44	94	<script src="[% Config("Frontend::RichTextPath") %]ckeditor.js" type="text/javascript"></script>
45	95
46	96	[% WRAPPER JSOnDocumentComplete %]
47	97	<script type="text/javascript">
48		- // To turn on debugging, uncomment this line
49		- Alpaca.logLevel = Alpaca.DEBUG;
50		- Alpaca.uploadImageURL = "/otrs/customer.pl?Action=PictureUpload&responseType=json&FormID=[% Data.FormID %]";
51		- Alpaca.filebrowserImageUploadURL = "/otrs/customer.pl?Action=PictureUpload&FormID=[% Data.FormID %]";
	98	+ CKEDITOR.config.filebrowserUploadUrl = "/otrs/public.pl?Action=PictureUpload&responseType=json&FormID=[% Data.FormID %]";
	99	+
	100	+ $.alpaca.setDefaultLocale((navigator.languages ? navigator.languages[0] : (navigator.language \|\| navigator.userLanguage)).replace("-","_"));
52	101
53		- Alpaca.registerMessages({
	102	+ $.alpaca.registerMessages({
54	103	"noneLabel": "-",
55		- "disallowValue": "{0} não é um valor válido.",
56		- "notOptional": "Este campo é obrigatório.",
57		- "invalidValueOfEnum": "",
58		- "addItemButtonLabel": "Incluir",
59		-
60	104	});
61	105
62	106	$("#ServiceID").change(function() {
63		- carregaForm({"FormID": "[% Data.FormID %]"}, "[% Translate("Send") \| html %]", "[% Env("CGIHandle") %]", ";QueueID=[% Data.QueueID %]");
	107	+ if ($("#ServiceID").val() != "") {
	108	+ carregaForm[% Data.PublicMode %]({"FormID": "[% Data.FormID %]"}, "[% Translate("Send") \| html %]", "[% Env("CGIHandle") %]", ";QueueID=[% Data.QueueID %]", "[% Data.FormID %]");
	109	+ $("#formPanel").show();
	110	+ } else {
	111	+ destruirForm();
	112	+ $("#serviceDescription").html("");
	113	+ $("#formPanel").hide();
	114	+ }
64	115	});
65	116
66	117	if ($("#ServiceID").has('[selected]')) {
67	118	if ($("#ServiceID").val() != "") {
68		- carregaForm({"FormID": "[% Data.FormID %]"}, "[% Translate("Send") \| html %]", "[% Env("CGIHandle") %]", ";QueueID=[% Data.QueueID %]");
	119	+ carregaForm[% Data.PublicMode %]({"FormID": "[% Data.FormID %]"}, "[% Translate("Send") \| html %]", "[% Env("CGIHandle") %]", ";QueueID=[% Data.QueueID %]", "[% Data.FormID %]");
	120	+ $("#formPanel").show();
69	121	}
70	122	}
	123	+
	124	+ $("#ResponsiveFooter").remove();
71	125	</script>
72	126	[% END %]
73	127	\ No newline at end of file
...	...
...	...	@@ -9,13 +9,21 @@
9	9	# the enclosed file COPYING for license information (AGPL). If you
10	10	# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
11	11	# --
12		-<div style="margin: 5px; padding: 10px; width: 80%;">
13		- <h1>[% Translate("Your ticket has been registered with the number: ") \| html %][% Data.TicketNumber %]</h1>
14		- </div>
15		-
16		- <div style="margin: 5px; padding: 10px; width: 80%;">
17		- <A HREF="/otrs/public.pl?Action=NewTicketWizardPublic">[% Translate("Click here to open another ticket") \| html %]</A>
18		- </div>
19		-
	12	+
	13	+<div class="panel panel-primary">
	14	+ <div class="panel-heading">
	15	+ <strong>[% Translate("Ticket created") \| html %]</strong>
	16	+ </div>
	17	+
	18	+ <div class="panel-body">
	19	+ <h2>[% Translate("Your ticket has been registered with the number: ") \| html %]<strong>[% Data.TicketNumber %]</strong></h2>
	20	+ <div class="btn-group-vertical pull-right" style="margin-top: 50px">
	21	+ <button type="button" class="btn btn-default">
	22	+ <a href="/otrs/[% Data.Module %].pl?Action=NewTicketWizard[% Data.PublicMode %]">[% Translate("Click here to open another ticket") \| html %]</a>
	23	+ </button>
	24	+ </div>
	25	+ </div>
	26	+</div>
	27	+
20	28	[% WRAPPER JSOnDocumentComplete %]
21	29	[% END %]
22	30	\ No newline at end of file
...	...
1	1	<?xml version="1.0" encoding="utf-8" ?>
2	2	<otrs_package version="1.0">
3	3	<Name>NewTicketWizard</Name>
4		- <Version>2.2.0</Version>
	4	+ <Version>3.0.10</Version>
5	5	<Framework>5.0.x</Framework>
6	6	<Vendor>SeTIC</Vendor>
7	7	<URL>http://www.setic.ufsc.br</URL>
...	...	@@ -30,6 +30,8 @@
30	30	<ChangeLog version="2.0.3">Fix for invalid e-mail message</ChangeLog>
31	31	<ChangeLog version="2.1.8">Support for CKEditor</ChangeLog>
32	32	<ChangeLog version="2.2.0">Support for Image Upload direct on the CKEditor</ChangeLog>
	33	+ <ChangeLog version="2.2.1">Fixes for AlpacaJS (dropdown)</ChangeLog>
	34	+ <ChangeLog version="3.0.10">Conversion to Bootstrap, support for images and multiple file upload</ChangeLog>
33	35	<IntroInstall Type="post" Title="Thank you">New Ticket Wizard module installed successfully!</IntroInstall>
34	36	<BuildDate>?</BuildDate>
35	37	<BuildHost>?</BuildHost>
...	...	@@ -43,29 +45,32 @@
43	45	<File Permission="644" Location="Kernel/Modules/NewTicketWizard.pm"></File>
44	46	<File Permission="644" Location="Kernel/Modules/NewTicketWizardPublic.pm"></File>
45	47	<File Permission="644" Location="Kernel/Modules/NewTicketWizardServiceForm.pm"></File>
46		- <File Permission="644" Location="Kernel/System/RestrictedService.pm"></File>
47	48
48	49	<File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizard.tt"></File>
49		- <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizardPublic.tt"></File>
50	50	<File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizardServiceForm.tt"></File>
51	51	<File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizardServiceFormEdit.tt"></File>
52	52	<File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizardTicketCreated.tt"></File>
53		- <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/NewTicketWizardTicketCreatedPublic.tt"></File>
54	53
55	54	<File Permission="644" Location="Kernel/System/ServiceForm.pm"></File>
56	55	<File Permission="644" Location="Kernel/System/TicketWizard.pm"></File>
	56	+ <File Permission="644" Location="Kernel/System/RestrictedService.pm"></File>
57	57
58		- <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/alpaca/alpaca-full.min.js"></File>
59		- <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/alpaca/jquery.sumoselect.js"></File>
60		- <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/alpaca/datatables.js"></File>
61		- <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/handlebars/handlebars.js"></File>
62		- <File Permission="644" Location="var/httpd/htdocs/js/jquery.jsonview.js"></File>
63		- <File Permission="644" Location="var/httpd/htdocs/js/NewTicketWizard.js"></File>
64		-
65		- <File Permission="644" Location="var/httpd/htdocs/js/jquery.chili.js"></File>
66		- <File Permission="644" Location="var/httpd/htdocs/js/jquery.chili.recipes.javascript.js"></File>
67		- <File Permission="644" Location="var/httpd/htdocs/js/jquery.chili.recipes.js"></File>
	58	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/alpaca/alpaca.min.js"></File>
	59	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/alpaca/handlebars.js"></File>
	60	+
	61	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jquerychili/jquery.chili.js"></File>
	62	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jquerychili/jquery.chili.recipes.javascript.js"></File>
	63	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jquerychili/jquery.chili.recipes.js"></File>
	64	+
	65	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryfileupload/jquery.fileupload-process.js"></File>
	66	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryfileupload/jquery.fileupload-ui.js"></File>
	67	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryfileupload/jquery.fileupload.js"></File>
	68	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryfileupload/jquery.iframe-transport.js"></File>
	69	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryfileupload/jquery.ui.widget.js"></File>
68	70
	71	+ <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/jqueryjsonview/jquery.jsonview.js"></File>
	72	+
	73	+ <File Permission="644" Location="var/httpd/htdocs/js/NewTicketWizard.js"></File>
69	74
70	75	<File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/images/alpaca-icons.png"></File>
71	76	<File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/images/date.png"></File>
...	...	@@ -75,16 +80,13 @@
75	80	<File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/images/phone.png"></File>
76	81	<File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/images/time.png"></File>
77	82
78		-
79		- <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/alpaca-jqueryui-newticketwizard.css"></File>
80		- <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/alpaca-newticketwizard.css"></File>
81		- <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/sumoselect.css"></File>
82		- <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/datatables.css"></File>
	83	+ <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/alpaca/alpaca.min.css"></File>
	84	+
	85	+ <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/jqueryfileupload/jquery.fileupload-ui.css"></File>
	86	+ <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/jqueryfileupload/jquery.fileupload.css"></File>
83	87
84	88	<File Permission="644" Location="var/httpd/htdocs/skins/Agent/default/css/jquery.jsonview.css"></File>
85	89
86		-
87		-
88	90	</Filelist>
89	91	<DatabaseInstall>
90	92	<TableCreate Name="service_form">
...	...