QueueService.pm
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# --
# Kernel/System/QueueService.pm - core module
# Manages Services association to queues
#
# Copyright (C) 2014-2018 - SeTIC - UFSC - http://setic.ufsc.br/
#
# Version 2016-06-01 - Adjustments for OTRS 4
# Version 2018-01-03 - Adjustments for OTRS 6
#
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
#
package Kernel::System::QueueService;
use strict;
use warnings;
use Data::Dumper;
our @ObjectDependencies = (
"Kernel::Output::HTML::Layout",
"Kernel::System::DB"
);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
return $Self;
}
=item GetServiceList()
Get list of services for a queue
my %{service_id}{QueueName} = $QueueServiceObject->GetServiceList(
QueueID => 123,
);
=cut
sub GetServiceList {
my ( $Self, %Param ) = @_;
my %result = ();
for (qw(QueueID)) {
if ( !$Param{$_} ) {
$Kernel::OM->Get("Kernel::Output::HTML::Layout")->FatalError( Message => Dumper( \%Param ) . "got no $_!" );
}
}
$Kernel::OM->Get("Kernel::System::DB")->Prepare(
SQL => "
select
a.service_id id,
b.name Name
from
queue_service a
inner join service b on(b.id = a.service_id)
where
a.queue_id = ?",
Bind => [ \$Param{QueueID} ]
);
while ( my @row = $Kernel::OM->Get("Kernel::System::DB")->FetchrowArray() ) {
$result{ $row[0] } = $row[1];
}
return %result;
}
=item GetQueueList()
Get list of queues for a service
my %{queue_id}{QueueName} = $QueueServiceObject->GetQueueList(
ServiceID => 123,
);
=cut
sub GetQueueList {
my ( $Self, %Param ) = @_;
my %result = ();
for (qw(ServiceID)) {
if ( !$Param{$_} ) {
$Kernel::OM->Get("Kernel::Output::HTML::Layout")->FatalError( Message => Dumper( \%Param ) . "got no $_!" );
}
}
$Kernel::OM->Get("Kernel::System::DB")->Prepare(
SQL => "
select
a.queue_id id,
b.name Name
from
queue_service a
inner join queue b on(b.id = a.queue_id)
where
a.service_id = ?",
Bind => [ \$Param{ServiceID} ]
);
while ( my @row = $Kernel::OM->Get("Kernel::System::DB")->FetchrowArray() ) {
$result{ $row[0] } = $row[1];
}
return %result;
}
=item SetQueueServices()
Defines the list of services for a queue
$QueueServiceObject->SetQueueServices(
QueueID => 123,
Services => @ServiceIDs
);
=cut
sub SetQueueServices {
my ( $Self, %Param ) = @_;
my %result = ();
for (qw(QueueID Services)) {
if ( !$Param{$_} ) {
$Kernel::OM->Get("Kernel::Output::HTML::Layout")->FatalError( Message => Dumper( \%Param ) . "got no $_!" );
}
}
my $QueueID = $Param{"QueueID"};
my @Services = @{$Param{"Services"}};
$Kernel::OM->Get("Kernel::System::DB")->Do(
SQL => "delete from queue_service where queue_id = ?",
Bind => [ \$Param{QueueID} ]
);
for my $service (@Services) {
$Kernel::OM->Get("Kernel::System::DB")->Do(
SQL => "insert into queue_service(queue_id,service_id) values (?,?)",
Bind => [\$Param{QueueID}, \$service]
);
}
}
=item SetServiceQueues()
Defines the list of services for a queue
$QueueServiceObject->SetServiceQueues(
ServiceID => 123,
Queues => @ServiceIDs
);
=cut
sub SetServiceQueues {
my ( $Self, %Param ) = @_;
my %result = ();
for (qw(ServiceID Queues)) {
if ( !$Param{$_} ) {
$Kernel::OM->Get("Kernel::Output::HTML::Layout")->FatalError( Message => Dumper( \%Param ) . "got no $_!" );
}
}
my $ServiceID = $Param{"ServiceID"};
my @Queues = @{$Param{"Queues"}};
$Kernel::OM->Get("Kernel::System::DB")->Do(
SQL => "delete from queue_service where service_id = ?",
Bind => [ \$Param{ServiceID} ]
);
for my $queue (@Queues) {
$Kernel::OM->Get("Kernel::System::DB")->Do(
SQL => "insert into queue_service(queue_id,service_id) values (?,?)",
Bind => [\$queue, \$Param{ServiceID}]
);
}
}
1;