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Commit e66ff1110e52fd0734b6354f23c7b6f24f99b5f8

Authored by Rodrigo Gonçalves
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Exists in master

First commit.

Showing 15 changed files with 876 additions and 0 deletions   Show diff stats
.project 0 → 100644
  Diff comments   View file @e66ff11
  1 +++ a/.project
... ... @@ -0,0 +1,17 @@
  1 +<?xml version="1.0" encoding="UTF-8"?>
  2 +<projectDescription>
  3 + <name>otrs-queues-panel</name>
  4 + <comment></comment>
  5 + <projects>
  6 + </projects>
  7 + <buildSpec>
  8 + <buildCommand>
  9 + <name>org.epic.perleditor.perlbuilder</name>
  10 + <arguments>
  11 + </arguments>
  12 + </buildCommand>
  13 + </buildSpec>
  14 + <natures>
  15 + <nature>org.epic.perleditor.perlnature</nature>
  16 + </natures>
  17 +</projectDescription>
... ...
CreateOpm.sh 0 → 100755
  Diff comments   View file @e66ff11
  1 +++ a/CreateOpm.sh
... ... @@ -0,0 +1,5 @@
  1 +#!/bin/bash
  2 +LOCAL="$PWD"
  3 +cd /opt/otrs/bin
  4 +./otrs.PackageManager.pl -a build -p "$LOCAL"/QueuesPanel.sopm -o "$LOCAL"/
  5 +cd $LOCAL
... ...
Kernel/Config/Files/QueuesPanel.xml 0 → 100644
  Diff comments   View file @e66ff11
  1 +++ a/Kernel/Config/Files/QueuesPanel.xml
... ... @@ -0,0 +1,81 @@
  1 +<?xml version="1.0" encoding="UTF-8" ?>
  2 +<otrs_config init="Application" version="1.0">
  3 + <ConfigItem Name="CustomerFrontend::Module###QueuesPanel" Required="0" Valid="1">
  4 + <Description>FrontendModuleRegistration for QueuesPanel module.</Description>
  5 + <Group>Ticket</Group>
  6 + <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
  7 + <Setting>
  8 + <FrontendModuleReg>
  9 + <Description>Module for choosing main queues to open tickets</Description>
  10 + <NavBarName>QueuesPanel</NavBarName>
  11 + <NavBar>
  12 + <Description>Queues panel</Description>
  13 + <Name>Queues panel</Name>
  14 + <Link>Action=QueuesPanel</Link>
  15 + <NavBar>QueuesPanel</NavBar>
  16 + <Type>Menu</Type>
  17 + <Prio>8400</Prio>
  18 + </NavBar>
  19 +
  20 + <!-- JQueryPlugin for colums -->
  21 + <Loader>
  22 + <JavaScript>thirdparty/hColumns/jquery.hcolumns.min.js</JavaScript>
  23 + <CSS>QueuesPanel.css</CSS>
  24 + <CSS>hColumns/hcolumns.css</CSS>
  25 + <CSS>hColumns/hcolumns-intro.css</CSS>
  26 + <CSS>hColumns/reset.css</CSS>
  27 + </Loader>
  28 + </FrontendModuleReg>
  29 + </Setting>
  30 + </ConfigItem>
  31 +
  32 + <ConfigItem Name="PublicFrontend::Module###QueuesPanelPublic" Required="0" Valid="1">
  33 + <Description>FrontendModuleRegistration for QueuesPanelPublic module.</Description>
  34 + <Group>Framework</Group>
  35 + <SubGroup>Frontend::Public::ModuleRegistration</SubGroup>
  36 + <Setting>
  37 + <FrontendModuleReg>
  38 + <Description>Module for choosing main queues to open tickets</Description>
  39 + <NavBarName>QueuesPanel</NavBarName>
  40 + <NavBar>
  41 + <Description>Queues panel</Description>
  42 + <Name>Queues panel</Name>
  43 + <Link>Action=QueuesPanelPublic</Link>
  44 + <NavBar>QueuesPanel</NavBar>
  45 + <Type>Menu</Type>
  46 + <Prio>8400</Prio>
  47 + </NavBar>
  48 + <!-- JQueryPlugin for colums -->
  49 + <Loader>
  50 + <JavaScript>thirdparty/hColumns/jquery.hcolumns.min.js</JavaScript>
  51 + <CSS>QueuesPanel.css</CSS>
  52 + <CSS>hColumns/hcolumns.css</CSS>
  53 + <CSS>hColumns/hcolumns-intro.css</CSS>
  54 + <CSS>hColumns/reset.css</CSS>
  55 + </Loader>
  56 + </FrontendModuleReg>
  57 + </Setting>
  58 + </ConfigItem>
  59 +
  60 +
  61 + <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###MessageChooseQueuePublic"
  62 + Required="0" Valid="1">
  63 + <Description>Message to let the user choose a queue.</Description>
  64 + <Group>Ticket</Group>
  65 + <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
  66 + <Setting>
  67 + <String Regex="">Escolha o local para o qual deseja atendimento</String>
  68 + </Setting>
  69 + </ConfigItem>
  70 +
  71 + <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###MessageChooseQueue"
  72 + Required="0" Valid="1">
  73 + <Description>Message to let the user choose a queue.</Description>
  74 + <Group>Ticket</Group>
  75 + <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
  76 + <Setting>
  77 + <String Regex="">Escolha o local para o qual deseja atendimento</String>
  78 + </Setting>
  79 + </ConfigItem>
  80 +
  81 +</otrs_config>
0 82 \ No newline at end of file
... ...
Kernel/Language/pt_BR_QueuesPanel.pm 0 → 100644
  Diff comments   View file @e66ff11
  1 +++ a/Kernel/Language/pt_BR_QueuesPanel.pm
... ... @@ -0,0 +1,26 @@
  1 +# Kernel/Modules/pt_BR_QueuesPanel.pm - translations for QueuesPanel
  2 +#
  3 +# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
  4 +# Version 01/08/2015 - Adjustments for OTRS 4
  5 +#
  6 +# --
  7 +# This software comes with ABSOLUTELY NO WARRANTY. For details, see
  8 +# the enclosed file COPYING for license information (AGPL). If you
  9 +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
  10 +# --
  11 +package Kernel::Language::pt_BR_NewTicketWizard;
  12 +
  13 +use strict;
  14 +use warnings;
  15 +use utf8;
  16 +
  17 +sub Data {
  18 + my $Self = shift;
  19 +
  20 + $Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
  21 + $Self->{Translation}->{'Started at: '} = 'Iniciada em:';
  22 + $Self->{Translation}->{'Queues panel'} = 'Novo chamado';
  23 + $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o servi&ccedil;o para o qual deseja suporte';
  24 + return 1;
  25 +}
  26 +1;
0 27 \ No newline at end of file
... ...
Kernel/Language/pt_BR_QueuesPanelPublic.pm 0 → 100644
  Diff comments   View file @e66ff11
  1 +++ a/Kernel/Language/pt_BR_QueuesPanelPublic.pm
... ... @@ -0,0 +1,27 @@
  1 +# Kernel/Modules/pt_BR_QueuesPanelPublic.pm - translations for QueuesPanelPublic
  2 +#
  3 +# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
  4 +# Version 01/08/2015 - Adjustments for OTRS 4
  5 +#
  6 +# --
  7 +# --
  8 +# This software comes with ABSOLUTELY NO WARRANTY. For details, see
  9 +# the enclosed file COPYING for license information (AGPL). If you
  10 +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
  11 +# --
  12 +package Kernel::Language::pt_BR_NewTicketWizard;
  13 +
  14 +use strict;
  15 +use warnings;
  16 +use utf8;
  17 +
  18 +sub Data {
  19 + my $Self = shift;
  20 +
  21 + $Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
  22 + $Self->{Translation}->{'Started at: '} = 'Iniciada em:';
  23 + $Self->{Translation}->{'Queues panel'} = 'Novo chamado';
  24 + $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o servi&ccedil;o para o qual deseja suporte';
  25 + return 1;
  26 +}
  27 +1;
0 28 \ No newline at end of file
... ...
Kernel/Modules/QueuesPanel.pm 0 → 100644
  Diff comments   View file @e66ff11
  1 +++ a/Kernel/Modules/QueuesPanel.pm
... ... @@ -0,0 +1,185 @@
  1 +# --
  2 +# Kernel/Modules/QueuesPanel.pm - frontend module for choosing top queues
  3 +#
  4 +# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
  5 +# Version 01/08/2015 - Support for OTRS 4.0.3
  6 +#
  7 +# --
  8 +# This software comes with ABSOLUTELY NO WARRANTY. For details, see
  9 +# the enclosed file COPYING for license information (AGPL). If you
  10 +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
  11 +# --
  12 +package Kernel::Modules::QueuesPanel;
  13 +
  14 +use strict;
  15 +use warnings;
  16 +
  17 +use Kernel::System::VariableCheck qw(:all);
  18 +
  19 +our @ObjectDependencies = (
  20 +"Kernel::System::Web::Request",
  21 +"Kernel::System::DB",
  22 +"Kernel::Output::HTML::Layout",
  23 +"KerneL::System::Log",
  24 +"Kernel::Config",
  25 +"Kernel::System::Queue");
  26 +
  27 +sub new {
  28 + my ( $Type, %Param ) = @_;
  29 +
  30 + # allocate new hash for object
  31 + my $Self = {%Param};
  32 + bless( $Self, $Type );
  33 +
  34 + return $Self;
  35 +}
  36 +
  37 +sub Run {
  38 + my ( $Self, %Param ) = @_;
  39 + my %Data = ();
  40 +
  41 + my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
  42 + my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
  43 +
  44 + $Self->{UrlAtendimento} = '/otrs/customer.pl?Action=NewTicketWizard;QueueID=';
  45 +
  46 + $Data{"QueueJS"} = $Self->BuildQueuesJS();
  47 +
  48 + $Self->{Config} = $ConfigObject->Get("Ticket::Frontend::Customer::QueuesPanel");
  49 + my $msgChooseService = $Self->{Config}->{"MessageChooseQueue"};
  50 + $Data{MsgChooseQueue} = $msgChooseService;
  51 +
  52 + # build output
  53 + my $Output = $LayoutObject->CustomerHeader( Title => $LayoutObject->{LanguageObject}->Translate("Queues panel") );
  54 +
  55 + $Output .= $LayoutObject->Output(
  56 + Data => \%Data,
  57 + TemplateFile => 'QueuesPanel',
  58 + );
  59 + $Output .= $LayoutObject->CustomerFooter();
  60 + return $Output;
  61 +}
  62 +
  63 +sub BuildQueuesJS {
  64 + my ( $Self, %Param ) = @_;
  65 +
  66 + # Get queues
  67 + my %Queues = ();
  68 +
  69 + my $DBObject = $Kernel::OM->Get("Kernel::System::DB");
  70 +
  71 + $DBObject->Prepare( SQL => "SELECT id, name FROM queue WHERE valid_id = 1 ORDER BY name ASC", );
  72 + while ( my @Row = $DBObject->FetchrowArray() ) {
  73 + $Queues{ $Row[0] } = $Row[1];
  74 + }
  75 +
  76 + my $result =
  77 + '$(document).ready(function() {' . "\n\t"
  78 + . ' $("#columns").hColumns({'
  79 + . "\n\t\t"
  80 + . ' nodeSource: function(node_id, callback) {' . "\n";
  81 +
  82 + for my $queue ( keys %Queues ) {
  83 + $result = $result . $Self->BuildQueueJS( Queues => \%Queues, Queue => $Queues{$queue}, QueueID => $queue );
  84 + }
  85 +
  86 + $result = $result . $Self->BuildTopQueuesJS( Queues => \%Queues );
  87 +
  88 + $result = $result . "\n\t}});\n});";
  89 +
  90 + return $result;
  91 +}
  92 +
  93 +sub BuildTopQueuesJS {
  94 + my ( $Self, %Param ) = @_;
  95 + my %Queues = %{ $Param{"Queues"} };
  96 +
  97 + my @topQueues = grep { index( $Queues{$_}, '::' ) == -1 } keys %Queues;
  98 +
  99 + my $result = "\t\tif (node_id === null) { \n\t\t\treturn callback(null, [\n";
  100 + for my $queue (@topQueues) {
  101 +
  102 + if ( grep { index( $Queues{$_}, $Queues{$queue} . "::" ) >= 0 } keys %Queues ) {
  103 + $result = $result
  104 + . "\t\t\t\t"
  105 + . '{ id: '
  106 + . $queue
  107 + . ', label: "'
  108 + . $Self->LastQueue( $Queues{$queue} )
  109 + . '", type: "folder" },' . "\n";
  110 + }
  111 + else {
  112 + $result = $result
  113 + . "\t\t\t\t"
  114 + . '{ id: '
  115 + . $queue
  116 + . ', label: "'
  117 + . $Self->LastQueue( $Queues{$queue} )
  118 + . '", type: "link", url: "'
  119 + . $Self->{UrlAtendimento}
  120 + . $queue . '" },' . "\n";
  121 + }
  122 + }
  123 +
  124 + $result = $result . "\t\t\t]);\n\t\t}\n";
  125 +
  126 + return $result;
  127 +}
  128 +
  129 +sub BuildQueueJS {
  130 + my ( $Self, %Param ) = @_;
  131 + my %Queues = %{ $Param{"Queues"} };
  132 + my $BaseQueue = $Param{"Queue"};
  133 + my $BaseQueueID = $Param{"QueueID"};
  134 +
  135 + # Get subqueues
  136 + my @subqueues = grep { index( $Queues{$_}, $BaseQueue . "::" ) >= 0 } keys %Queues;
  137 + my $level = () = $BaseQueue =~ /::/g;
  138 + $level = $level + 1;
  139 +
  140 + # Remove subsubqueues
  141 + @subqueues = grep { ( () = $Queues{$_} =~ /::/g ) == $level } @subqueues;
  142 +
  143 + # When there are no subqueues, there is no need to create a JS
  144 + if ( !@subqueues ) {
  145 + return;
  146 + }
  147 +
  148 + my $result = "\t\tif (node_id === " . $BaseQueueID . ") { \n\t\t\treturn callback(null, [\n";
  149 +
  150 + for my $queue (@subqueues) {
  151 + if ( grep { index( $Queues{$_}, $Queues{$queue} . "::" ) >= 0 } keys %Queues ) {
  152 + $result = $result
  153 + . "\t\t\t\t"
  154 + . '{ id: '
  155 + . $queue
  156 + . ', label: "'
  157 + . $Self->LastQueue( $Queues{$queue} )
  158 + . '", type: "folder" }, ' . "\n";
  159 + }
  160 + else {
  161 + $result = $result
  162 + . "\t\t\t\t"
  163 + . '{ id: '
  164 + . $queue
  165 + . ', label: "'
  166 + . $Self->LastQueue( $Queues{$queue} )
  167 + . '", type: "link", url: "'
  168 + . $Self->{UrlAtendimento}
  169 + . $queue . '" }, ' . "\n";
  170 + }
  171 + }
  172 +
  173 + $result = $result . "\t\t\t]);\n\t\t}\n";
  174 +
  175 + return $result;
  176 +}
  177 +
  178 +sub LastQueue {
  179 + my $Self = shift;
  180 + my $queue = shift;
  181 + my @parts = split( "::", $queue );
  182 + return $parts[-1];
  183 +}
  184 +
  185 +1;
... ...
Kernel/Modules/QueuesPanelPublic.pm 0 → 100644
  Diff comments   View file @e66ff11
  1 +++ a/Kernel/Modules/QueuesPanelPublic.pm
... ... @@ -0,0 +1,205 @@
  1 +# --
  2 +# Kernel/Modules/QueuesPanelPublic.pm - frontend module for choosing top queues
  3 +#
  4 +# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
  5 +# Version 01/12/2015 - Support for OTRS 4.0.3
  6 +#
  7 +# --
  8 +# This software comes with ABSOLUTELY NO WARRANTY. For details, see
  9 +# the enclosed file COPYING for license information (AGPL). If you
  10 +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
  11 +# --
  12 +package Kernel::Modules::QueuesPanelPublic;
  13 +
  14 +use strict;
  15 +use warnings;
  16 +
  17 +use Kernel::System::VariableCheck qw(:all);
  18 +
  19 +our @ObjectDependencies = (
  20 +"Kernel::System::Web::Request", # OLD ParamObject
  21 +"Kernel::System::DB",
  22 +"Kernel::Output::HTML::Layout",
  23 +"KerneL::System::Log",
  24 +"Kernel::Config",
  25 +"Kernel::System::Queue");
  26 +
  27 +sub new {
  28 + my ( $Type, %Param ) = @_;
  29 +
  30 + # allocate new hash for object
  31 + my $Self = {%Param};
  32 + bless( $Self, $Type );
  33 +
  34 + return $Self;
  35 +}
  36 +
  37 +sub Run {
  38 + my ( $Self, %Param ) = @_;
  39 + my %Data = ();
  40 +
  41 + my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
  42 + my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
  43 + my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
  44 +
  45 + ## Se recebeu o ticket, significa que usuario já está autenticado
  46 + if ( $ParamObject->GetParam( Param => "ticket" ) ) {
  47 + my $retorno = $LayoutObject->Redirect( OP => "Action=QueuesPanel", );
  48 + $retorno =~ s/public/customer/g;
  49 + return $retorno;
  50 + }
  51 +
  52 + ## Se tiver parametro para tentar autenticar, repassa ao CAS com gateway
  53 + if ( $ParamObject->GetParam( Param => "autenticar" ) ) {
  54 + my $url =
  55 + $ConfigObject->Get('Customer::AuthModule::CAS::CASUrl')
  56 + . "/login?gateway=true&service="
  57 + . "https://"
  58 + . $ENV{SERVER_NAME}
  59 + . $ENV{SCRIPT_NAME}
  60 + . "?Action=QueuesPanelPublic";
  61 + return $LayoutObject->Redirect( ExtURL => $url, );
  62 + }
  63 +
  64 + $Self->{UrlAtendimento} = '/otrs/public.pl?Action=NewTicketWizardPublic;QueueID=';
  65 + $Data{"QueueJS"} = $Self->BuildQueuesJS();
  66 +
  67 + $Self->{Config} = $Self->{ConfigObject}->Get("Ticket::Frontend::Customer::QueuesPanel");
  68 + my $msgChooseService = $Self->{Config}->{"MessageChooseQueuePublic"};
  69 + $Data{MsgChooseQueue} = $msgChooseService;
  70 +
  71 + # build output
  72 + my $Output =
  73 + $LayoutObject->CustomerHeader( Title => $LayoutObject->{LanguageObject}->Translate("New ticket") );
  74 +
  75 + $Output .= $LayoutObject->Output(
  76 + Data => \%Data,
  77 + TemplateFile => 'QueuesPanel',
  78 + );
  79 + $Output .= $LayoutObject->CustomerFooter();
  80 + return $Output;
  81 +}
  82 +
  83 +sub BuildQueuesJS {
  84 + my ( $Self, %Param ) = @_;
  85 +
  86 + # Get queues
  87 + my %Queues = ();
  88 +
  89 + my $DBObject = $Kernel::OM->Get("Kernel::System::DB");
  90 +
  91 + $DBObject->Prepare( SQL => "SELECT id, name FROM queue WHERE valid_id = 1 ORDER BY name ASC", );
  92 + while ( my @Row = $DBObject->FetchrowArray() ) {
  93 + $Queues{ $Row[0] } = $Row[1];
  94 + }
  95 +
  96 + my $result =
  97 + '$(document).ready(function() {' . "\n\t"
  98 + . ' $("#columns").hColumns({'
  99 + . "\n\t\t"
  100 + . ' nodeSource: function(node_id, callback) {' . "\n";
  101 +
  102 + for my $queue ( keys %Queues ) {
  103 + $result = $result . $Self->BuildQueueJS( Queues => \%Queues, Queue => $Queues{$queue}, QueueID => $queue );
  104 + }
  105 +
  106 + $result = $result . $Self->BuildTopQueuesJS( Queues => \%Queues );
  107 +
  108 + $result = $result . "\n\t}});\n});";
  109 +
  110 + return $result;
  111 +}
  112 +
  113 +sub BuildTopQueuesJS {
  114 + my ( $Self, %Param ) = @_;
  115 + my %Queues = %{ $Param{"Queues"} };
  116 +
  117 + my @topQueues = grep { index( $Queues{$_}, '::' ) == -1 } keys %Queues;
  118 +
  119 + my $result = "\t\tif (node_id === null) { \n\t\t\treturn callback(null, [\n";
  120 + for my $queue (@topQueues) {
  121 +
  122 + if ( grep { index( $Queues{$_}, $Queues{$queue} . "::" ) >= 0 } keys %Queues ) {
  123 + $result = $result
  124 + . "\t\t\t\t"
  125 + . '{ id: '
  126 + . $queue
  127 + . ', label: "'
  128 + . $Self->LastQueue( $Queues{$queue} )
  129 + . '", type: "folder" },' . "\n";
  130 + }
  131 + else {
  132 + $result = $result
  133 + . "\t\t\t\t"
  134 + . '{ id: '
  135 + . $queue
  136 + . ', label: "'
  137 + . $Self->LastQueue( $Queues{$queue} )
  138 + . '", type: "link", url: "'
  139 + . $Self->{UrlAtendimento}
  140 + . $queue . '" },' . "\n";
  141 + }
  142 + }
  143 +
  144 + $result = $result . "\t\t\t]);\n\t\t}\n";
  145 +
  146 + return $result;
  147 +}
  148 +
  149 +sub BuildQueueJS {
  150 + my ( $Self, %Param ) = @_;
  151 + my %Queues = %{ $Param{"Queues"} };
  152 + my $BaseQueue = $Param{"Queue"};
  153 + my $BaseQueueID = $Param{"QueueID"};
  154 +
  155 + # Get subqueues
  156 + my @subqueues = grep { index( $Queues{$_}, $BaseQueue . "::" ) >= 0 } keys %Queues;
  157 + my $level = () = $BaseQueue =~ /::/g;
  158 + $level = $level + 1;
  159 +
  160 + # Remove subsubqueues
  161 + @subqueues = grep { ( () = $Queues{$_} =~ /::/g ) == $level } @subqueues;
  162 +
  163 + # When there are no subqueues, there is no need to create a JS
  164 + if ( !@subqueues ) {
  165 + return;
  166 + }
  167 +
  168 + my $result = "\t\tif (node_id === " . $BaseQueueID . ") { \n\t\t\treturn callback(null, [\n";
  169 +
  170 + for my $queue (@subqueues) {
  171 + if ( grep { index( $Queues{$_}, $Queues{$queue} . "::" ) >= 0 } keys %Queues ) {
  172 + $result = $result
  173 + . "\t\t\t\t"
  174 + . '{ id: '
  175 + . $queue
  176 + . ', label: "'
  177 + . $Self->LastQueue( $Queues{$queue} )
  178 + . '", type: "folder" }, ' . "\n";
  179 + }
  180 + else {
  181 + $result = $result
  182 + . "\t\t\t\t"
  183 + . '{ id: '
  184 + . $queue
  185 + . ', label: "'
  186 + . $Self->LastQueue( $Queues{$queue} )
  187 + . '", type: "link", url: "'
  188 + . $Self->{UrlAtendimento}
  189 + . $queue . '" }, ' . "\n";
  190 + }
  191 + }
  192 +
  193 + $result = $result . "\t\t\t]);\n\t\t}\n";
  194 +
  195 + return $result;
  196 +}
  197 +
  198 +sub LastQueue {
  199 + my $Self = shift;
  200 + my $queue = shift;
  201 + my @parts = split( "::", $queue );
  202 + return $parts[-1];
  203 +}
  204 +
  205 +1;
... ...
Kernel/Output/HTML/Standard/QueuesPanel.tt 0 → 100644
  Diff comments   View file @e66ff11
  1 +++ a/Kernel/Output/HTML/Standard/QueuesPanel.tt
... ... @@ -0,0 +1,32 @@
  1 +# --
  2 +# Kernel/Output/HTML/Standard/QueuesPanel.tt - overview
  3 +#
  4 +# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
  5 +# Version 01/12/2015 - Support for OTRS 4.0.3
  6 +#
  7 +# --
  8 +# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $
  9 +# --
  10 +# This software comes with ABSOLUTELY NO WARRANTY. For details, see
  11 +# the enclosed file COPYING for license information (AGPL). If you
  12 +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
  13 +# --
  14 +<div class="Queues">
  15 + <div class="ChooseQueue">[% Data.MsgChooseQueue %]</div>
  16 +
  17 + <div id="columns"></div>
  18 +
  19 + [% RenderBlockStart("ListQueue") %]
  20 + <div class="QueueCard">
  21 + <div class="QueueTitle"><a class="QueueTitleLink" href="[% Env("Baselink") %]Action=NewTicketWizard;BaseQueueID=[% Data.QueueID %]">[% Data.QueueName %]</a></div>
  22 + <div class="QueueComments">[% Data.QueueComments %]</div>
  23 + </div>
  24 +[% RenderBlockEnd("ListQueue") %]
  25 +
  26 +[% WRAPPER JSOnDocumentComplete %]
  27 +<script type="text/javascript">
  28 + [% Data.QueueJS %]
  29 +</script>
  30 +[% END %]
  31 +
  32 +
0 33 \ No newline at end of file
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QueuesPanel.sopm 0 → 100755
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  1 +++ a/QueuesPanel.sopm
... ... @@ -0,0 +1,37 @@
  1 +<?xml version="1.0" encoding="utf-8" ?>
  2 +<otrs_package version="1.0">
  3 + <Name>QueuesPanel</Name>
  4 + <Version>1.0.0</Version>
  5 + <Framework>4.0.3</Framework>
  6 + <Vendor>SeTIC</Vendor>
  7 + <URL>http://www.setic.ufsc.br</URL>
  8 + <License>GPLv2</License>
  9 + <Description>Queue choosing panel</Description>
  10 + <IntroInstall Type="post" Title="Thank you">Module installed successfully!</IntroInstall>
  11 + <Description>New Ticket Wizard</Description>
  12 + <BuildDate>?</BuildDate>
  13 + <BuildHost>?</BuildHost>
  14 + <PackageRequired>CASAuthentication</PackageRequired>
  15 + <PackageRequired>NewTicketWizard</PackageRequired>
  16 + <Filelist>
  17 + <File Permission="644" Location="Kernel/Config/Files/QueuesPanel.xml"></File>
  18 +
  19 + <File Permission="644" Location="Kernel/Language/pt_BR_QueuesPanel.pm"></File>
  20 + <File Permission="644" Location="Kernel/Language/pt_BR_QueuesPanelPublic.pm"></File>
  21 +
  22 + <File Permission="644" Location="Kernel/Modules/QueuesPanel.pm"></File>
  23 + <File Permission="644" Location="Kernel/Modules/QueuesPanelPublic.pm"></File>
  24 +
  25 + <File Permission="644" Location="Kernel/Output/HTML/Standard/QueuesPanel.tt"></File>
  26 +
  27 + <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/hColumns/jquery.hcolumns.min.js"></File>
  28 +
  29 + <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/hColumns/hcolumns-intro.css"></File>
  30 + <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/hColumns/hcolumns.css"></File>
  31 + <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/hColumns/reset.css"></File>
  32 +
  33 + <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/images/hColumns/demo.png"></File>
  34 + <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/images/hColumns/glyphicons-halflings.png"></File>
  35 +
  36 + </Filelist>
  37 +</otrs_package>
0 38 \ No newline at end of file
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var/httpd/htdocs/js/thirdparty/hColumns/jquery.hcolumns.min.js 0 → 100755
  Diff comments   View file @e66ff11
  1 +++ a/var/httpd/htdocs/js/thirdparty/hColumns/jquery.hcolumns.min.js
... ... @@ -0,0 +1,8 @@
  1 +// hColumns by bu <bu@hax4.in>, BSD License
  2 +
  3 +(function(b){var k={nodeSource:function(){return window.alert("dummy source, you need to create a node source")},noContentString:"There is no node here",searchPlaceholderString:"Search...",searchable:!1,customNodeTypeIndicator:{},customNodeTypeHandler:{}},l={folder:function(a,d,c){a.nodeSource(c.id,function(d,c){return d?b.error(d):a.columnView._addColumnList(c,a.columnView)})},link:function(b,d,c){return window.open(c.url)}},m={folder:"icon-chevron-right",link:"icon-globe"},h={init:function(a){var d=
  4 +b.extend(k,a),c=b.extend(l,d.customNodeTypeHandler),f=b.extend(m,d.customNodeTypeIndicator);return this.each(function(){var a=b(this),g=a.data("columnView");h.settings=d;d.columnView=h;d.handlers=c;d.indicators=f;d.container_node=this;g||(a.data("hColumn",d),a.addClass("column-view-container"),b("<div></div>").addClass("column-view-composition").appendTo(a),a.on("click",".column ul li:not('.search')",d.columnView._entryClick),d.nodeSource(null,function(a,c){return a?b.error(a):d.columnView._addColumnList(c)}))})},
  5 +_entryClick:function(){var a=b(this).parents(".column-view-container").data("hColumn"),d=b(this).parents(".column-view-container"),c=b(this).parents(".column"),f=b(this).parents(".column").index(),e=b(this).data("node-type"),g=b(this).data("node-data");b(d).find(".column-view-composition .column:gt("+f+")").remove();c.find(".active").removeClass("active");b(this).addClass("active");return a.handlers[e](a,this,g)},_addColumnList:function(a,d){var c=d?d:this,f=b("<ul></ul>");if(0===a.length)return f=
  6 +b("<p></p>").text(d.settings.noContentString),c._addColumn(f,c);c.settings.searchable&&c._addColumnSearch(f);for(var e=0;e<a.length;e++){var g=b(document.createElement("li")).data("node-id",a[e].id).data("node-type",a[e].type).data("node-data",a[e]).attr("title",a[e].label),h=b(document.createElement("i")).addClass(c.settings.indicators[a[e].type]);g[0].appendChild(document.createTextNode(a[e].label));g[0].appendChild(h[0]);f[0].appendChild(g[0])}return c._addColumn(f,c)},_addColumnSearch:function(a){b('<li class="search"><input type="text" placeholder=" '+
  7 +this.settings.searchPlaceholderString+'"></li>').on("keyup","input",function(a){var c=b(this).val();2<=c.length?b(this).closest("li").siblings().each(function(){""!==c&&-1===b(this).data("node-data").label.toLowerCase().indexOf(c.toLowerCase())?b(this).hide():b(this).show()}):b(this).closest("li").siblings().show()}).appendTo(a)},_addColumn:function(a,d){var c=b("<div></div>").addClass("column");c.append(a);b(d.settings.container_node).find(".column-view-composition").append(c);b(d.settings.container_node).scrollLeft(b(".column-view-composition").width())}};
  8 +b.fn.hColumns=function(a){if(h[a])return h[a].apply(this,Array.prototype.slice.call(arguments,1));if("object"!==typeof a&&a)b.error("Method "+a+" does not exist on jQuery.hColumns");else return h.init.apply(this,arguments)}})(jQuery);
... ...
var/httpd/htdocs/skins/Customer/default/css/hColumns/hcolumns-intro.css 0 → 100755
  Diff comments   View file @e66ff11
  1 +++ a/var/httpd/htdocs/skins/Customer/default/css/hColumns/hcolumns-intro.css
... ... @@ -0,0 +1,85 @@
  1 +body {
  2 + background: #f5f5f5;
  3 + font-family: "Arial", sans-serif;
  4 +}
  5 +
  6 +.container {
  7 + padding: 2em;
  8 +}
  9 +
  10 +h1 {
  11 + color: #000;
  12 + font-size: 2em;
  13 +
  14 + margin: 0.75em 0;
  15 +}
  16 +
  17 +h1 small {
  18 + color: #ccc;
  19 + font-size: 0.5em;
  20 +}
  21 +
  22 +img {
  23 + margin: 20px;
  24 +}
  25 +
  26 +h2 {
  27 + margin: 1em 0;
  28 +
  29 + font-size: 1.25em;
  30 + color: #999;
  31 +}
  32 +
  33 +ol {
  34 + margin-left: 2em;
  35 +
  36 + list-style: upper-roman;
  37 +}
  38 +
  39 +ol li {
  40 + margin: 20px;
  41 +}
  42 +
  43 +.code-block {
  44 + border: 1px solid #ccc;
  45 + background: #fff;
  46 +
  47 + margin: 1em;
  48 + padding: 1em;
  49 +}
  50 +
  51 +.code-block strong {
  52 + display: block;
  53 +
  54 + margin: 1em;
  55 + font-weight: 700;
  56 +}
  57 +
  58 +.code-block strong.minor {
  59 + font-weight: 400;
  60 + color: #666;
  61 +}
  62 +
  63 +.code-block pre {
  64 + padding: 10px;
  65 +
  66 + font-family: monospace;
  67 +}
  68 +
  69 +.code-block p {
  70 + padding: 0 30px;
  71 +
  72 + margin: 10px 0;
  73 +
  74 + font-size: 13px;
  75 +}
  76 +
  77 +.code-block ol li {
  78 + font-size: 13px;
  79 + margin: 5px;
  80 + line-height: 20px;
  81 +}
  82 +
  83 +.column-view-container {
  84 + margin: 1em;
  85 +}
... ...
var/httpd/htdocs/skins/Customer/default/css/hColumns/hcolumns.css 0 → 100644
  Diff comments   View file @e66ff11
  1 +++ a/var/httpd/htdocs/skins/Customer/default/css/hColumns/hcolumns.css
... ... @@ -0,0 +1,120 @@
  1 +.ChooseQueue {
  2 + border-style: solid;
  3 + border-width: 1px;
  4 + padding: 5px;
  5 + margin-top: 5px;
  6 + margin-left: 10px;
  7 +}
  8 +
  9 +/* column view container */
  10 +.column-view-container {
  11 + width: 100%;
  12 + height: 400px;
  13 + padding: 0;
  14 + border: 1px solid #ccc;
  15 + background: #FFF;
  16 + display: block;
  17 + overflow-x: auto;
  18 + overflow-y: hidden;
  19 +}
  20 +
  21 +/* the composition div for colums */
  22 +.column-view-composition {
  23 + display: table;
  24 + white-space: nowrap;
  25 +}
  26 +
  27 +/**/
  28 +.column {
  29 + display: table-cell;
  30 + border-right: 1px solid #999;
  31 +}
  32 +
  33 +.column:last-child {
  34 + border-right: 0;
  35 +}
  36 +
  37 +.column:only-child {
  38 + border-right: 1px solid #999;
  39 +}
  40 +
  41 +/* for error messages */
  42 +.column > p {
  43 + margin: 10px;
  44 + color: #666;
  45 +}
  46 +
  47 +/* for column listing */
  48 +.column ul {
  49 + margin: 0;
  50 + padding: 0;
  51 + height: 400px;
  52 + width: 250px;
  53 + overflow-y: auto;
  54 + list-style: none;
  55 +}
  56 +
  57 +.column ul li {
  58 + position: relative;
  59 + margin: 0;
  60 + padding: 10px 20px 10px 10px;
  61 + overflow: hidden;
  62 + -o-text-overflow: ellipsis; /* pour Opera 9 */
  63 + text-overflow: ellipsis; /* pour le reste du monde */
  64 +}
  65 +
  66 +.column ul li:hover {
  67 + cursor: pointer;
  68 +}
  69 +
  70 +.column ul li i {
  71 + position: absolute;
  72 + top: 9px;
  73 + right: 5px;
  74 +}
  75 +
  76 +.column ul li:hover, .column ul li.active {
  77 + background: #999999;
  78 + color: #FFFFFF;
  79 +}
  80 +
  81 +.column ul li:hover a, .column ul li.active a {
  82 + color: #FFFFFF;
  83 +}
  84 +
  85 +.column ul li.search {
  86 + margin: 0;
  87 + padding: 5px;
  88 +}
  89 +
  90 +.column ul li.search input {
  91 + width: 100%;
  92 + margin: 0;
  93 +}
  94 +
  95 +
  96 +/* icon type, could be replace with FontAwesome */
  97 +[class^="icon-"], [class*=" icon-"] {
  98 + display: inline-block;
  99 + width: 14px;
  100 + height: 14px;
  101 + margin-top: 1px;
  102 + *margin-right: .3em;
  103 + line-height: 14px;
  104 + vertical-align: text-top;
  105 + background-image: url("../img/glyphicons-halflings.png");
  106 + background-position: 14px 14px;
  107 + background-repeat: no-repeat;
  108 +}
  109 +
  110 +.icon-chevron-right {
  111 + background-position: -456px -72px;
  112 +}
  113 +
  114 +.icon-globe {
  115 + background-position: -336px -144px;
  116 +}
  117 +
  118 +.icon-file {
  119 + background-position: -23px -24px;
  120 +}
... ...
var/httpd/htdocs/skins/Customer/default/css/hColumns/reset.css 0 → 100644
  Diff comments   View file @e66ff11
  1 +++ a/var/httpd/htdocs/skins/Customer/default/css/hColumns/reset.css
... ... @@ -0,0 +1,48 @@
  1 +/* http://meyerweb.com/eric/tools/css/reset/
  2 + v2.0 | 20110126
  3 + License: none (public domain)
  4 +*/
  5 +
  6 +html, body, div, span, applet, object, iframe,
  7 +h1, h2, h3, h4, h5, h6, p, blockquote, pre,
  8 +a, abbr, acronym, address, big, cite, code,
  9 +del, dfn, em, img, ins, kbd, q, s, samp,
  10 +small, strike, strong, sub, sup, tt, var,
  11 +b, u, i, center,
  12 +dl, dt, dd, ol, ul, li,
  13 +fieldset, form, label, legend,
  14 +table, caption, tbody, tfoot, thead, tr, th, td,
  15 +article, aside, canvas, details, embed,
  16 +figure, figcaption, footer, header, hgroup,
  17 +menu, nav, output, ruby, section, summary,
  18 +time, mark, audio, video {
  19 + margin: 0;
  20 + padding: 0;
  21 + border: 0;
  22 + font-size: 100%;
  23 + font: inherit;
  24 + vertical-align: baseline;
  25 +}
  26 +/* HTML5 display-role reset for older browsers */
  27 +article, aside, details, figcaption, figure,
  28 +footer, header, hgroup, menu, nav, section {
  29 + display: block;
  30 +}
  31 +body {
  32 + line-height: 1;
  33 +}
  34 +ol, ul {
  35 + list-style: none;
  36 +}
  37 +blockquote, q {
  38 + quotes: none;
  39 +}
  40 +blockquote:before, blockquote:after,
  41 +q:before, q:after {
  42 + content: '';
  43 + content: none;
  44 +}
  45 +table {
  46 + border-collapse: collapse;
  47 + border-spacing: 0;
  48 +}
0 49 \ No newline at end of file
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var/httpd/htdocs/skins/Customer/default/images/hColumns/demo.png 0 → 100644
View file @e66ff11

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var/httpd/htdocs/skins/Customer/default/images/hColumns/glyphicons-halflings.png 0 → 100644
View file @e66ff11

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