Ajustes para OTRS 6

Rodrigo Goncalves
1 parent 24cfb9e1
Showing 38 changed files with 1423 additions and 1234 deletions Show diff stats
.gitignore
CreateOpm.sh
CreateOpmUFSC.sh
Kernel/Config/Files/QueuesPanel.xml
Kernel/Language/pt_BR_QueuesPanel.pm
Kernel/Language/pt_BR_QueuesPanelPublic.pm
Kernel/Modules/QueuesPanel.pm
Kernel/Modules/QueuesPanelPublic.pm
Kernel/Output/HTML/Templates/Standard/CustomerFooterQPUFSC.tt
Kernel/Output/HTML/Templates/Standard/CustomerHTMLHeadQPUFSC.tt
Kernel/Output/HTML/Templates/Standard/CustomerHeaderQPUFSC.tt
Kernel/Output/HTML/Templates/Standard/QueuesPanel.tt
Kernel/System/QueuesPanel.pm
QueuePanelUFSC.sopm
QueuesPanel.sopm
README.md
src/Kernel/Config/Files/XML/QueuesPanel.xml
src/Kernel/Language/pt_BR_QueuesPanel.pm
src/Kernel/Language/pt_BR_QueuesPanelPublic.pm
src/Kernel/Modules/QueuesPanel.pm
@@ -0,0 +1 @@
+dist/*
 #!/bin/bash
 LOCAL="$PWD"
 cd /opt/otrs
-bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/QueuesPanel.sopm "$LOCAL"/
+bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/src/QueuesPanel.sopm "$LOCAL"/dist/
 cd $LOCAL
@@ -1,5 +0,0 @@
-#!/bin/bash
-LOCAL="$PWD"
-cd /opt/otrs
-bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/QueuePanelUFSC.sopm "$LOCAL"/
-cd $LOCAL
@@ -1,154 +0,0 @@
-<?xml version="1.0" encoding="UTF-8" ?>
-<otrs_config init="Application"	version="1.0">
-	<ConfigItem Name="CustomerFrontend::Module###QueuesPanel" Required="0" Valid="1">
-		<Description>FrontendModuleRegistration for QueuesPanel module.</Description>
-		<Group>Ticket</Group>
-		<SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
-		<Setting>
-			<FrontendModuleReg>
-				<Description>Module for choosing main queues to open tickets</Description>
-				<NavBarName>QueuesPanel</NavBarName>
-				<NavBar>
-					<Description>Queues panel</Description>
-					<Name>Queues panel</Name>
-					<Link>Action=QueuesPanel</Link>
-					<NavBar>QueuesPanel</NavBar>
-					<Type>Menu</Type>
-					<Prio>8400</Prio>
-				</NavBar>
-
-				<!-- JQueryPlugin for colums -->
-				<Loader>
-					<JavaScript>thirdparty/hColumns/jquery.hcolumns.min.js</JavaScript>
-					<CSS>QueuesPanel.css</CSS>
-					<CSS>hColumns/hcolumns.css</CSS>
-					<CSS>hColumns/hcolumns-intro.css</CSS>
-					<CSS>hColumns/reset.css</CSS>
-				</Loader>
-			</FrontendModuleReg>
-		</Setting>
-	</ConfigItem>
-	
-	<ConfigItem Name="PublicFrontend::Module###QueuesPanelPublic" Required="0" Valid="1">
-		<Description>FrontendModuleRegistration for QueuesPanelPublic module.</Description>
-		<Group>Framework</Group>
-		<SubGroup>Frontend::Public::ModuleRegistration</SubGroup>
-		<Setting>
-			<FrontendModuleReg>
-				<Description>Module for choosing main queues to open tickets</Description>
-				<NavBarName>QueuesPanel</NavBarName>
-				<NavBar>
-					<Description>Queues panel</Description>
-					<Name>Queues panel</Name>
-					<Link>Action=QueuesPanelPublic</Link>
-					<NavBar>QueuesPanel</NavBar>
-					<Type>Menu</Type>
-					<Prio>8400</Prio>
-				</NavBar>
-				<!-- JQueryPlugin for colums -->
-				<Loader>
-					<JavaScript>thirdparty/hColumns/jquery.hcolumns.min.js</JavaScript>
-					<CSS>QueuesPanel.css</CSS>
-					<CSS>hColumns/hcolumns.css</CSS>
-					<CSS>hColumns/hcolumns-intro.css</CSS>
-					<CSS>hColumns/reset.css</CSS>
-				</Loader>
-			</FrontendModuleReg>
-		</Setting>
-	</ConfigItem>
-		
-
-	<ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###MessageChooseQueuePublic"
-		Required="0" Valid="1">
-		<Description>Message to let the user choose a queue.</Description>
-		<Group>Ticket</Group>
-		<SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
-		<Setting>
-			<String Regex="">Escolha o local para o qual deseja atendimento</String>
-		</Setting>
-	</ConfigItem>	
-	
-	<ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###MessageChooseQueue"
-		Required="0" Valid="1">
-		<Description>Message to let the user choose a queue.</Description>
-		<Group>Ticket</Group>
-		<SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
-		<Setting>
-			<String Regex="">Escolha o local para o qual deseja atendimento</String>
-		</Setting>
-	</ConfigItem>
-	
-	<ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###IgnoreQueuesIDs"
-		Required="0" Valid="1">
-		<Description>Queues IDs to not show in panel (comma separated).</Description>
-		<Group>Ticket</Group>
-		<SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
-		<Setting>
-			<String Regex=""></String>
-		</Setting>
-	</ConfigItem>
-	
-	<ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###CustomHeaderFooterID"
-		Required="0" Valid="1">
-		<Description>Customer footer/header suffix, if used.</Description>
-		<Group>Ticket</Group>
-		<SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
-		<Setting>
-			<String Regex=""></String>
-		</Setting>
-	</ConfigItem>
-	
-	<ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###ExtraQueues"
-		Required="0" Valid="1">
-		<Description>Extra queues to show in panel. Format: One per Line, Name|URL</Description>
-		<Group>Ticket</Group>
-		<SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
-		<Setting>
-			<TextArea></TextArea>
-		</Setting>
-	</ConfigItem>
-	
-	<ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###ExtraQueuesPublic"
-		Required="0" Valid="1">
-		<Description>Extra queues to show in panel, for public access. Format: One per Line, Name|URL</Description>
-		<Group>Ticket</Group>
-		<SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
-		<Setting>
-			<TextArea></TextArea>
-		</Setting>
-	</ConfigItem>
-	
-	<ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###CustomJS"
-		Required="0" Valid="1">
-		<Description>Extra JS if necessary</Description>
-		<Group>Ticket</Group>
-		<SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
-		<Setting>
-			<TextArea></TextArea>
-		</Setting>
-	</ConfigItem>
-	
-	
-	
-	<ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###NewTicketURL"
-		Required="0" Valid="1">
-		<Description>Base URL to call to create ticket, queue ID added to the end</Description>
-		<Group>Ticket</Group>
-		<SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
-		<Setting>
-			<String>/otrs/customer.pl?Action=NewTicketWizard;QueueID=</String>
-		</Setting>
-	</ConfigItem>
-	
-	<ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###NewTicketURLPublic"
-		Required="0" Valid="1">
-		<Description>Base URL to call to create ticket, queue ID added to the end</Description>
-		<Group>Ticket</Group>
-		<SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
-		<Setting>
-			<String>/otrs/public.pl?Action=NewTicketWizardPublic;QueueID=</String>
-		</Setting>
-	</ConfigItem>	
-	
-			
-</otrs_config>
 \ No newline at end of file
@@ -1,38 +0,0 @@
-# Kernel/Modules/pt_BR_QueuesPanel.pm - translations for QueuesPanel
-# 
-# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
-# Version 01/08/2015 - Adjustments for OTRS 4
-#
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-package Kernel::Language::pt_BR_QueuesPanel;
-
-use strict;
-use warnings;
-use utf8;
-
-sub Data {
-    my $Self = shift;
-
-	$Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
-	$Self->{Translation}->{'Started at: '} = 'Iniciada em:';
-	$Self->{Translation}->{'Queues panel'} = 'Novo chamado';
-    $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o servi&ccedil;o para o qual deseja suporte';
-    $Self->{Translation}->{'Message to let the user choose a queue.'} = 'Mensagem para o usuário escolher a fila';
-    $Self->{Translation}->{'Queues IDs to not show in panel (comma separated).'} = 'IDs das filas que não devem aparecer no painel (separados por vírgula)';
-    $Self->{Translation}->{'Customer footer/header suffix, if used.'} = 'Sufixo personalizado de cabeçalho/rodapé, se usado';
-    $Self->{Translation}->{'Base URL to call to create ticket, queue ID added to the end'} = 'URl para criar ticket - id da fila adicionado ao final';
-    $Self->{Translation}->{'Extra queues to show in panel. Format: One per Line, Name|URL'} = 'Filas extra, com URLs especiais. Formato: Nome|URL';
-    $Self->{Translation}->{'Extra queues to show in panel, for public access. Format: One per Line, Name|URL'} = 'Filas extra no modo público, com URLs especiais. Formato: Nome|URL';
-    
-    
-    
-    
-    
-    
-    return 1;
-}
-1;
 \ No newline at end of file
@@ -1,27 +0,0 @@
-# Kernel/Modules/pt_BR_QueuesPanelPublic.pm - translations for QueuesPanelPublic
-# 
-# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
-# Version 01/08/2015 - Adjustments for OTRS 4
-#
-# --
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-package Kernel::Language::pt_BR_QueuesPanelPublic;
-
-use strict;
-use warnings;
-use utf8;
-
-sub Data {
-    my $Self = shift;
-
-	$Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
-	$Self->{Translation}->{'Started at: '} = 'Iniciada em:';
-	$Self->{Translation}->{'Queues panel'} = 'Novo chamado';
-    $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o servi&ccedil;o para o qual deseja suporte';
-    return 1;
-}
-1;
 \ No newline at end of file
@@ -1,71 +0,0 @@
-# --
-# Kernel/Modules/QueuesPanel.pm - frontend module for choosing top queues
-# 
-# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
-# Version 01/08/2015 - Support for OTRS 4.0.3
-#
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-package Kernel::Modules::QueuesPanel;
-
-use strict;
-use warnings;
-
-use Kernel::System::VariableCheck qw(:all);
-
-our @ObjectDependencies = (
-"Kernel::System::Web::Request",
-"Kernel::System::DB",
-"Kernel::Output::HTML::Layout",
-"KerneL::System::Log",
-"Kernel::Config",
-"Kernel::System::Queue",
-"Kernel::System::QueuesPanel");
-
-sub new {
-	my ( $Type, %Param ) = @_;
-
-	# allocate new hash for object
-	my $Self = {%Param};
-	bless( $Self, $Type );
-
-	return $Self;
-}
-
-sub Run {
-	my ( $Self, %Param ) = @_;
-	my %Data = ();
-	
-	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
-
-	$Self->{Config} = $ConfigObject->Get("Ticket::Frontend::Customer::QueuesPanel");
-	my $msgChooseService = $Self->{Config}->{"MessageChooseQueue"};
-	my $ignoreQueuesIDs = $Self->{Config}->{"IgnoreQueuesIDs"};
-	my $customHeaderFooterID = $Self->{Config}->{"CustomHeaderFooterID"};
-	my $extraQueues = $Self->{Config}->{"ExtraQueues"};
-	my $URL = $Self->{Config}->{"NewTicketURL"};
-	my $customJS = $Self->{Config}->{"CustomJS"};
-	
-	my $queuesPanelBuilder = $Kernel::OM->Get("Kernel::System::QueuesPanel");
-	
-	$Data{"CustomJS"} = $customJS;
-	$Data{"QueueJS"} = $queuesPanelBuilder->BuildQueuesJS(IgnoreQueuesIDs => $ignoreQueuesIDs, ExtraQueues => $extraQueues, URL => $URL);
-
-	$Data{MsgChooseQueue} = $msgChooseService;
-
-	# build output
-	my $Output = $LayoutObject->CustomerHeader( Type => $customHeaderFooterID, Title => $LayoutObject->{LanguageObject}->Translate("Queues panel") );
-
-	$Output .= $LayoutObject->Output(
-		Data         => \%Data,
-		TemplateFile => 'QueuesPanel',
-	);
-	$Output .= $LayoutObject->CustomerFooter(Type => $customHeaderFooterID);
-	return $Output;
-}
-
-1;
@@ -1,91 +0,0 @@
-# --
-# Kernel/Modules/QueuesPanelPublic.pm - frontend module for choosing top queues
-# 
-# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
-# Version 01/12/2015 - Support for OTRS 4.0.3
-#
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-package Kernel::Modules::QueuesPanelPublic;
-
-use strict;
-use warnings;
-
-use Kernel::System::VariableCheck qw(:all);
-
-our @ObjectDependencies = (
-"Kernel::System::Web::Request",   # OLD ParamObject
-"Kernel::System::DB",
-"Kernel::Output::HTML::Layout",
-"KerneL::System::Log",
-"Kernel::Config",
-"Kernel::System::Queue",
-"Kernel::System::QueuesPanel");
-
-sub new {
-	my ( $Type, %Param ) = @_;
-
-	# allocate new hash for object
-	my $Self = {%Param};
-	bless( $Self, $Type );
-
-	return $Self;
-}
-
-sub Run {
-	my ( $Self, %Param ) = @_;
-	my %Data = ();
-	
-	my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
-	my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
-	my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
-
-	## Se recebeu o ticket, significa que usuario já está autenticado
-	if ( $ParamObject->GetParam( Param => "ticket" ) ) {
-		my $retorno = $LayoutObject->Redirect( OP => "Action=QueuesPanel", );
-		$retorno =~ s/public/customer/g;
-		return $retorno;
-	}
-
-	## Se tiver parametro para tentar autenticar, repassa ao CAS com gateway
-	if ( $ParamObject->GetParam( Param => "autenticar" ) ) {
-		my $url =
-		    $ConfigObject->Get('Customer::AuthModule::CAS::CASUrl')
-		  . "/login?gateway=true&service="
-		  . "https://"
-		  . $ENV{SERVER_NAME}
-		  . $ENV{SCRIPT_NAME}
-		  . "?Action=QueuesPanelPublic";
-		return $LayoutObject->Redirect( ExtURL => $url, );
-	}
-	
-	$Self->{Config} = $Self->{ConfigObject}->Get("Ticket::Frontend::Customer::QueuesPanel");
-	my $msgChooseService = $Self->{Config}->{"MessageChooseQueuePublic"};
-	my $ignoreQueuesIDs = $Self->{Config}->{"IgnoreQueuesIDs"};
-	my $customHeaderFooterID = $Self->{Config}->{"CustomHeaderFooterID"};
-	my $extraQueues = $Self->{Config}->{"ExtraQueuesPublic"};
-	my $URL = $Self->{Config}->{"NewTicketURLPublic"};
-	my $customJS = $Self->{Config}->{"CustomJS"};
-	
-	my $queuesPanelBuilder = $Kernel::OM->Get("Kernel::System::QueuesPanel");
-	
-	$Data{"CustomJS"} = $customJS;
-	$Data{"QueueJS"} = $queuesPanelBuilder->BuildQueuesJS(IgnoreQueuesIDs => $ignoreQueuesIDs, ExtraQueues => $extraQueues, URL => $URL);
-	$Data{MsgChooseQueue} = $msgChooseService;
-
-	# build output
-	my $Output =
-	  $LayoutObject->CustomerHeader( Type => $customHeaderFooterID,  Title => $LayoutObject->{LanguageObject}->Translate("New ticket") );
-
-	$Output .= $LayoutObject->Output(
-		Data         => \%Data,
-		TemplateFile => 'QueuesPanel',
-	);
-	$Output .= $LayoutObject->CustomerFooter(Type => $customHeaderFooterID);
-	return $Output;
-}
-
-1;
@@ -1,33 +0,0 @@
-# --
-# CustomerFooterQPUFSC.tt - Footer para Queues Panel na UFSC
-# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-
-<div id="footerF" align="center" style="bottom: 10px; width: 100%; margin-top: 18px; margin-bottom: 8px;" class="noPrint">
-
-<div style="font-size: 0px;">
-<div style="height: 2px; width: 100%; background-image: url('/otrs-web/skins/Customer/default/images/queues-panel/separador.gif'); background-repeat: repeat-x; background-position: 0 50%;"></div>
-</div>
-		<br><a href="http://www.setic.ufsc.br" target="_blank"><img src="/otrs-web/skins/Customer/default/images/queues-panel/setic.png" style="border-style: none"></a>
-		<br>
-		<div style="margin-top: 4px;"><span style="color: #BBBBBB;">© SeTIC - Superintendência de Governança Eletrônica e Tecnologia da Informação e Comunicação</span>
-		</div>
-		<div id="Footer" class="ARIARoleContentinfo">
-[% RenderBlockStart("Banner") %]
-    <a href="http://www.otrs.com/" title="[% Config("Product") %] [% Config("Version") %]" target="_blank">[% Translate("Powered by") | html %] [% Config("Product") %] [% Config("Version").remove('\.0\..*') %]</a>
-[% RenderBlockEnd("Banner") %]
-    <div class="Clear"></div>
-</div>
-</div>
-
-
-
-
-[% InsertTemplate("CustomerFooterJS.tt") %]
-
-</body>
-</html>
@@ -1,159 +0,0 @@
-# --
-# CustomerHTMLHeadUFSC.tt - provides FSC global HTML header
-# Copyright (C) 2015, SeTIC - UFSC - http://setic.ufsc.br/
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-<head>
-    <meta http-equiv="Content-type" content="text/html;charset=utf-8" />
-[% RenderBlockStart("MetaHttpEquivRefresh") %]
-[% INCLUDE "HTMLHeadRefresh.tt" %]
-[% RenderBlockEnd("MetaHttpEquivRefresh") %]
-[% RenderBlockStart("MetaLink") %]
-    <link rel="[% Data.Rel | html %]" type="[% Data.Type | html %]" title="[% Data.Title | html %]" href="[% Data.Href %]" />
-[% RenderBlockEnd("MetaLink") %]
-    <link rel="shortcut icon" href="[% Config("Frontend::ImagePath") %]icons/product.ico" type="image/ico" />
-
-[% RenderBlockStart("CommonCSS") %]
-    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin | uri %]/[% Data.CSSDirectory | html %]/[% Data.Filename | html %]" />
-[% RenderBlockEnd("CommonCSS") %]
-
-[% RenderBlockStart("CommonCSS_IE8") %]
-<!--[if IE 7]>
-    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin | uri %]/[% Data.CSSDirectory | html %]/[% Data.Filename | html %]" />
-    <![endif]-->
-[% RenderBlockEnd("CommonCSS_IE8") %]
-
-[% RenderBlockStart("ModuleCSS") %]
-    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin | uri %]/[% Data.CSSDirectory | html %]/[% Data.Filename | html %]" />
-[% RenderBlockEnd("ModuleCSS") %]
-
-[% RenderBlockStart("ModuleCSS_IE8") %]
-<!--[if IE 7]>
-    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin | uri %]/[% Data.CSSDirectory | html %]/[% Data.Filename | html %]" />
-    <![endif]-->
-[% RenderBlockEnd("ModuleCSS_IE8") %]
-
-    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/ui-theme/jquery-ui.css" />
-    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/jstree-theme/default/style.css" />
-
-[% RenderBlockStart("HeaderLogoCSS") %]
-    <style type="text/css">
-        #Header #Logo {
-            background-image: [% Data.URL | html %];
-            top: [% Data.StyleTop | html %];
-            right: [% Data.StyleRight | html %];
-            width: [% Data.StyleWidth | html %];
-            height: [% Data.StyleHeight | html %];
-        }
-    </style>
-[% RenderBlockEnd("HeaderLogoCSS") %]
-
-    <style type="text/css">
-        @font-face {
-          font-family: 'FontAwesome';
-          src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?v=4.1.0');
-          src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?#iefix&v=4.1.0') format('embedded-opentype'),
-               url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.woff?v=4.1.0') format('woff'),
-               url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.ttf?v=4.1.0') format('truetype'),
-               url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.svg#fontawesomeregular?v=4.1.0') format('svg');
-          font-weight: normal;
-          font-style: normal;
-        }
-
-        /* Fix poor font rendering on chrome based browsers on windows */
-        @media all and (-webkit-min-device-pixel-ratio:0) {
-            @font-face {
-                font-family: 'FontAwesome';
-                src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.svg#fontawesomeregular') format('svg'),
-                     url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?#iefix&v=4.1.0') format('embedded-opentype'),
-                     url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.woff?v=4.1.0') format('woff'),
-                     url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.ttf?v=4.1.0') format('truetype');
-                font-weight: normal;
-                font-style: normal;
-            }
-        }
-    </style>
-
-<!--[if IE 8]>
-    <script type="text/javascript">
-        /* Fix initial font rendering on IE8 for FontAwesome */
-        (function() {
-            var head = document.getElementsByTagName('head')[0],
-                style = document.createElement('style');
-            style.type = 'text/css';
-            style.styleSheet.cssText = ':before,:after{content:none !important;}';
-            head.appendChild(style);
-            setTimeout(function(){
-                head.removeChild(style);
-            }, 0);
-        }());
-    </script>
-    <![endif]-->
-
-	<style type="text/css">
-		#header {
-			height: 90px;
-			background-image: url("/otrs-web/skins/Customer/default/images/queues-panel/cabecalhoUFSC.jpg");
-			background-position: bottom left;
-			padding-left: 30px;
-			padding-top: 0px;
-			font-family: Verdana, Arial, sans-serif;
-			margin-bottom: 20px;
-		}	
-		
-		.tabstyles {
-			border-collapse: separate;
-			display: inline;
-			font-family: Verdana, Arial, sans-serif;
-			font-size: 11px;
-			height: auto;
-			margin-bottom: 0px;
-			margin-left: 0px;
-			margin-right: 0px;
-			margin-top: 0px;
-			padding-bottom: 0px;
-			padding-left: 0px;
-			padding-right: 0px;
-			padding-top: 0px;
-			width: auto;			
-vertical-align: bottom;
-		}
-		
-		.atalhoMenuLogo {
-			text-align: right;
-			vertical-align: bottom;
-			color: #0000ee;
-		}
-		
-		.titleText {
-	FONT-SIZE: 16px;
-	FONT-WEIGHT: bold;
-	FONT-FAMILY: Arial, Helvetica, sans-serif;
-	text-align: left;
-	margin-left: 10px;
-}
-
-		body {
-			background: white; 
-	FONT-FAMILY: Arial, Helvetica, sans-serif;
-	text-align: left;
-	font-size: 12px;
-}
-		}
-		
-		
-
-	</style>
-
-
-    <title>[% Data.TitleArea | html %] [% Config("ProductName") %]</title>
-
-
-	
-
-[% INCLUDE "HTMLHeadBlockEvents.tt" %]
-
-</head>
@@ -1,40 +0,0 @@
-# --
-# CustomerHeaderQPUFSC.tt - provides global HTML header for UFSC
-# Copyright (C) 2015, SeTIC - UFSC - http://setic.ufsc.br/
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-[%- INCLUDE "HTTPHeaders.tt" -%]
-
-<!DOCTYPE html>
-<html>
-[% InsertTemplate("Copyright.tt") %]
-[% InsertTemplate("CustomerHTMLHeadQPUFSC.tt") %]
-
-
-<body class="NoJavaScript">
-	<div id="header" class="noPrint">
-		<table border="0" width="100%">
-			<tbody>
-				<tr style="height: 88px; vertical-align: bottom;">
-					<td class="atalhoMenuLogo"><span class="tabstyles">
-						<a href="http://servicosti.ufsc.br/">Catálogo de serviços</a> | <a href="/otrs/customer.pl?Action=CustomerTicketOverview">Meus chamados</a></span>
-					</td>
-				</tr>
-			</tbody>
-		</table>			
-	</div>
-
-<table id="titulo" width="100%" cellpadding="0" cellspacing="0">
-						<tbody><tr>
-							<td align="left" valign="top"><span class="titleText">PAI - <span style="font-weight: bolder">P</span>ortal de <span style="font-weight: bolder">A</span>tendimento <span style="font-weight: bolder">I</span>nstitucional</span></td>
-							<td align="left" valign="top" width="1"></td>
-						</tr>
-					</tbody></table>
-<div style="font-size: 0px;">
-<div style="height: 2px; width: 100%; background-image: url('/otrs-web/skins/Customer/default/images/queues-panel/separador.gif'); background-repeat: repeat-x; background-position: 0 50%;"></div>
-</div>
-
-<!-- end header -->
@@ -1,39 +0,0 @@
-# --
-# Kernel/Output/HTML/Standard/QueuesPanel.tt - overview
-# 
-# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
-# Version 01/12/2015 - Support for OTRS 4.0.3
-#
-# --
-# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-<div id="Queues" class="Queues">
-    <div class="ChooseQueue">[% Data.MsgChooseQueue %]</div>
-    
-	<div id="columns"></div>
-    
-    [% RenderBlockStart("ListQueue") %]
-    <div class="QueueCard">
-    	<div class="QueueTitle"><a class="QueueTitleLink" href="[% Env("Baselink") %]Action=NewTicketWizard;BaseQueueID=[% Data.QueueID %]">[% Data.QueueName %]</a></div>
-    	<div class="QueueComments">[% Data.QueueComments %]</div>    	
-    </div>
-    
-[% RenderBlockEnd("ListQueue") %]
-
-</div>
-
-[% WRAPPER JSOnDocumentComplete %]
-<script type="text/javascript">
-	[% Data.QueueJS %]
-	
-	
-	[% Data.CustomJS %]
-	
-</script>
-[% END %]
-
-	
 \ No newline at end of file
@@ -1,212 +0,0 @@
-# --
-# Kernel/System/QueuesPanel.pm - logic for queues panel module
-# 
-# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
-# Version 29/10/2015 - First version
-#
-# --
-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
-# the enclosed file COPYING for license information (AGPL). If you
-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
-# --
-package Kernel::System::QueuesPanel;
-
-use strict;
-use warnings;
-
-use Kernel::System::VariableCheck qw(:all);
-use Data::Dumper;
-
-our @ObjectDependencies = (
-"Kernel::System::DB",
-"KerneL::System::Log",
-"Kernel::System::Queue");
-
-sub new {
-	my ( $Type, %Param ) = @_;
-
-	# allocate new hash for object
-	my $Self = {%Param};
-	bless( $Self, $Type );
-
-	return $Self;
-}
-
-
-=head
-
-Builds the JavaScript for the Queues Panel component (jQuery hColumns)
-
-Params: IgnoreQueuesID - comma-separated list of queues to ignore
-	    ExtraQueues - line-break separated list of extra queues to include. Each line has a name for the queue and a link, separated by "||" - example:
-	    	SeTIC||http://setic.ufsc.br  
-
-=cut
-sub BuildQueuesJS {
-	my ( $Self, %Param ) = @_;
-
-	# Get queues
-	my %Queues = ();
-	my %ExtraQueuesLinks = ();
-	
-	my $DBObject = $Kernel::OM->Get("Kernel::System::DB");
-
-	if ($Param{IgnoreQueuesIDs}) {
-		$DBObject->Prepare( SQL => "SELECT id, name FROM queue WHERE valid_id  = 1 AND id NOT IN (" . $Param{IgnoreQueuesIDs} . ") ORDER BY name ASC", );
-	} else {
-		$DBObject->Prepare( SQL => "SELECT id, name FROM queue WHERE valid_id  = 1 ORDER BY name ASC", );
-	}
-	
-	while ( my @Row = $DBObject->FetchrowArray() ) {
-		$Queues{ $Row[0] } = $Row[1];
-	}
-	
-	
-	if ($Param{ExtraQueues}) {
-		my @extraQueues = split('\n', $Param{ExtraQueues});		
-		my $id = -1;
-		foreach my $extraQueue (@extraQueues) {
-			my @data = split('\|', $extraQueue);
-			$Queues{$id} = $data[0];
-			$ExtraQueuesLinks{$id} = $data[1];
-			$id = $id - 1;
-		}
-	}
-
-	my $result =
-	    '$(document).ready(function() {' . "\n\t"
-	  . ' $("#columns").hColumns({'
-	  . "\n\t\t"
-	  . '  nodeSource: function(node_id, callback) {' . "\n";
-
-	for my $queue ( keys %Queues ) {
-		$result = $result . $Self->BuildQueueJS( Queues => \%Queues, Queue => $Queues{$queue}, QueueID => $queue, ExtraQueuesLinks => \%ExtraQueuesLinks, URL =>
-		$Param{URL} );
-	}
-
-	$result = $result . $Self->BuildTopQueuesJS( Queues => \%Queues, ExtraQueuesLinks => \%ExtraQueuesLinks, URL =>
-		$Param{URL} );
-
-	$result = $result . "\n\t}});\n});";
-
-	return $result;
-}
-
-=head
-
-Builds the top level queues JavaScript
-
-Params: Queues - queues list
-		ExtraQueuesLinks - links for custom (id < 0) queues
-
-=cut
-sub BuildTopQueuesJS {
-	my ( $Self, %Param ) = @_;
-	my %Queues = %{ $Param{"Queues"} };
-	my %ExtraQueuesLinks = %{ $Param{"ExtraQueuesLinks"} };
-
-	my @topQueues = grep { index( $Queues{$_}, '::' ) == -1 } keys %Queues;
-	
-	my $result = "\t\tif (node_id === null) { \n\t\t\treturn callback(null, [\n";
-	for my $queue (sort {$Queues{$a} cmp $Queues{$b}} @topQueues) {
-
-		if ( grep { index( $Queues{$_}, $Queues{$queue} . "::" ) >= 0 } keys %Queues ) {
-			$result = $result
-			  . "\t\t\t\t"
-			  . '{ id: '
-			  . $queue
-			  . ', label: "'
-			  . $Self->LastQueue( $Queues{$queue} )
-			  . '", type: "folder" },' . "\n";
-		}
-		else {
-			$result = $result
-			  . "\t\t\t\t"
-			  . '{ id: '
-			  . $queue
-			  . ', label: "'
-			  . $Self->LastQueue( $Queues{$queue} )
-			  . '", type: "link", url: "'
-			  . ($queue < 0 ? $ExtraQueuesLinks{$queue} : $Param{"URL"} . $queue) 
-			  . '" },' . "\n";			  
-		}
-	}
-
-	$result = $result . "\t\t\t]);\n\t\t}\n";
-
-	return $result;
-}
-
-=head
-
-Builds sub-queues JavaScript
-
-Params: Queues - queues list
-		ExtraQueuesLinks - links for custom (id < 0) queues
-		BaseQueue / BaseQueueID - which upper queue to generate subqueues
-
-=cut
-sub BuildQueueJS {
-	my ( $Self, %Param ) = @_;
-	my %Queues      = %{ $Param{"Queues"} };
-	my $BaseQueue   = $Param{"Queue"};
-	my $BaseQueueID = $Param{"QueueID"};
-	my %ExtraQueuesLinks = %{ $Param{"ExtraQueuesLinks"} };
-
-	# Get subqueues
-	my @subqueues = grep { index( $Queues{$_}, $BaseQueue . "::" ) >= 0 } keys %Queues;
-	my $level = () = $BaseQueue =~ /::/g;
-	$level = $level + 1;
-
-	# Remove subsubqueues
-	@subqueues = grep { ( () = $Queues{$_} =~ /::/g ) == $level } @subqueues;
-
-	# When there are no subqueues, there is no need to create a JS
-	if ( !@subqueues ) {
-		return "";
-	}
-
-	my $result = "\t\tif (node_id === " . $BaseQueueID . ") { \n\t\t\treturn callback(null, [\n";
-
-	for my $queue (sort {$Queues{$a} cmp $Queues{$b}} @subqueues) {
-		if ( grep { index( $Queues{$_}, $Queues{$queue} . "::" ) >= 0 } keys %Queues ) {
-			$result = $result
-			  . "\t\t\t\t"
-			  . '{ id: '
-			  . $queue
-			  . ', label: "'
-			  . $Self->LastQueue( $Queues{$queue} )
-			  . '", type: "folder" }, ' . "\n";
-		}
-		else {
-			$result = $result
-			  . "\t\t\t\t"
-			  . '{ id: '
-			  . $queue
-			  . ', label: "'
-			  . $Self->LastQueue( $Queues{$queue} )
-			  . '", type: "link", url: "'
-			  . ($queue < 0 ? $ExtraQueuesLinks{$queue} : $Param{"URL"} . $queue) . '" }, ' . "\n";
-		}
-	}
-
-	$result = $result . "\t\t\t]);\n\t\t}\n";
-
-	return $result;
-}
-
-=head
-
-Returns last part of the queue name (strips parent queues)
-
-Params: QueueName
-
-=cut
-sub LastQueue {
-	my $Self  = shift;
-	my $queue = shift;
-	my @parts = split( "::", $queue );
-	return $parts[-1];
-}
-
-1;
@@ -1,23 +0,0 @@
-<?xml version="1.0" encoding="utf-8" ?>
-<otrs_package version="1.0">
-    <Name>QueuesPanelUFSC</Name>
-    <Version>1.1.0</Version>
-    <Framework>5.0.x</Framework>
-    <Vendor>SeTIC</Vendor>
-    <ChangeLog version="1.2.0">Support for OTRS 5.0.x</ChangeLog>
-    <URL>http://www.setic.ufsc.br</URL>
-    <License>GPLv2</License>
-    <Description>Customer header/footer for QueuesPanel module for UFSC</Description>
-    <IntroInstall Type="post" Title="Thank you">Module installed successfully!</IntroInstall>
-    <Description>New Ticket Wizard</Description>
-    <BuildDate>?</BuildDate>
-    <BuildHost>?</BuildHost>
-    <Filelist>
-        <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/CustomerFooterQPUFSC.tt"></File>
-        <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/CustomerHeaderQPUFSC.tt"></File>
-        <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/CustomerHTMLHeadQPUFSC.tt"></File>        
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/images/queues-panel/cabecalhoUFSC.jpg"></File>
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/images/queues-panel/separador.gif"></File>
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/images/queues-panel/setic.png"></File>                
-    </Filelist>
-</otrs_package>
 \ No newline at end of file
@@ -1,40 +0,0 @@
-<?xml version="1.0" encoding="utf-8" ?>
-<otrs_package version="1.0">
-    <Name>QueuesPanel</Name>
-    <Version>1.2.0</Version>
-    <Framework>5.0.x</Framework>
-    <Vendor>SeTIC</Vendor>
-    <ChangeLog version="1.1.0">Support for custom queues, layout fixes, support for custom layouts for header and footer</ChangeLog>
-	<ChangeLog version="1.2.0">Support for OTRS 5.0.x</ChangeLog>    
-    <URL>http://www.setic.ufsc.br</URL>
-    <License>GPLv2</License>
-    <Description>Queue choosing panel</Description>
-    <IntroInstall Type="post" Title="Thank you">Module installed successfully!</IntroInstall>
-    <Description>Queues Panel</Description>
-    <BuildDate>?</BuildDate>
-    <BuildHost>?</BuildHost>
-    <PackageRequired Version="1.1.0">CASAuthentication</PackageRequired>
-    <PackageRequired Version="1.5.0">NewTicketWizard</PackageRequired>
-    <Filelist>
-        <File Permission="644" Location="Kernel/Config/Files/QueuesPanel.xml"></File>
-       
-        <File Permission="644" Location="Kernel/Language/pt_BR_QueuesPanel.pm"></File>
-        <File Permission="644" Location="Kernel/Language/pt_BR_QueuesPanelPublic.pm"></File>
-        
-        <File Permission="644" Location="Kernel/Modules/QueuesPanel.pm"></File>
-        <File Permission="644" Location="Kernel/Modules/QueuesPanelPublic.pm"></File>
-        
-        <File Permission="644" Location="Kernel/System/QueuesPanel.pm"></File>
-        
-        <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/QueuesPanel.tt"></File>
-        
-        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/hColumns/jquery.hcolumns.min.js"></File>
-        
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/hColumns/hcolumns-intro.css"></File>
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/hColumns/hcolumns.css"></File>
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/hColumns/reset.css"></File>       
-        
-        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/images/hColumns/glyphicons-halflings.png"></File>
-                
-    </Filelist>
-</otrs_package>
@@ -0,0 +1,42 @@
+Queues Panel
+==================
+
+Navigational menu to choose the queue where a ticket should be open to.
+
+
+Required PERL Packages:
+-----------------------
+
+
+Required OTRS Packages:
+-----------------------
+
+otrs-bootstrap (https://softwarepublico.gov.br/gitlab/setic-ufsc/otrs-bootstrap)
+
+
+Config required:
+----------------
+
+
+	If you want to customize the header or footer, use the following setting to define the templates. Files names
+	CustomerFooterQP{CustomTemplate} and CustomerHeaderQP{CustomTemplate} should be made available in OTRS:
+	
+	$Self->{'Ticket::Frontend::Customer::QueuesPanel###CustomHeaderFooterID'}
+	
+
+
+Package building:
+-----------------
+
+To build the package, do the following:
+
+	cd dist
+	./CreateOpm.sh
+	
+The generated package will be on the same `dist` directory
+
+
+Issues:
+-------
+
+This module was developed in-house and thus is provided without warranty or support. If you have a problem, please open an issue at https://softwarepublico.gov.br/gitlab/setic-ufsc/otrs-cas/
 \ No newline at end of file
@@ -0,0 +1,250 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<otrs_config init="Application"	version="2.0">
+	<Setting Name="CustomerFrontend::Module###QueuesPanel" Required="0" Valid="1">
+		<Description>FrontendModuleRegistration for QueuesPanel module.</Description>
+		<Navigation>Frontend::Customer::ModuleRegistration</Navigation>
+		<Value>
+            <Item ValueType="FrontendRegistration">
+                <Hash>
+                    <Item Key="Group">
+                        <Array>
+                        </Array>
+                    </Item>
+                    <Item Key="GroupRo">
+                        <Array>
+                        </Array>
+                    </Item>
+    				<Item Key="Description">Module for choosing main queues to open tickets</Item>
+    				<Item Key="NavBarName">QueuesPanel</Item>
+    				<!-- JQueryPlugin for colums -->
+    			</Hash>
+            </Item>
+        </Value>
+	</Setting>
+    <Setting Name="Loader::Module::QueuesPanel###002-QueuesPanel" Required="0" Valid="1">
+        <Description Translatable="1">Loader module registration for the agent interface.</Description>
+        <Navigation>Frontend::Customer::ModuleRegistration::Loader</Navigation>
+        <Value>
+            <Hash>
+                <Item Key="CSS">
+                    <Array>
+                        <Item>QueuesPanel.css</Item>
+                        <Item>hColumns/hcolumns.css</Item>
+                        <Item>hColumns/hcolumns-intro.css</Item>
+                        <Item>hColumns/reset.css</Item>
+                        <Item>bootstrap/bootstrap-theme.min.css</Item>
+                        <Item>bootstrap/bootstrap.min.css</Item>                        
+                    </Array>
+                </Item>
+                <Item Key="JavaScript">
+                    <Array>
+                        <Item>thirdparty/hColumns/jquery.hcolumns.min.js</Item>
+                        <Item>thirdparty/bootstrap/bootstrap.min.js</Item>
+                        <Item>QueuesPanel.js</Item>
+                    </Array>
+                </Item>
+            </Hash>
+        </Value>
+    </Setting>
+    <Setting Name="CustomerFrontend::Navigation###QueuesPanel###002-QueuesPanel" Required="0" Valid="1">
+        <Description Translatable="1">Main menu item registration.</Description>
+        <Navigation>Frontend::Customer::ModuleRegistration::MainMenu</Navigation>
+        <Value>
+            <Array>
+                <DefaultItem ValueType="FrontendNavigation">
+                    <Hash>
+                    </Hash>
+                </DefaultItem>
+                <Item>
+                    <Hash>
+                        <Item Key="Group">
+                            <Array>
+                            </Array>
+                        </Item>
+                        <Item Key="GroupRo">
+                            <Array>
+                            </Array>
+                        </Item>
+                        <Item Lang="pt_BR" Key="Description">Painel de filas</Item>
+                        <Item Lang="pt_BR" Key="Name">Painel de filas</Item>
+                        <Item Key="Description">Queues panel</Item>
+                        <Item Key="Name">Queues panel</Item>
+                        <Item Key="Link">Action=QueuesPanel</Item>
+                        <Item Key="LinkOption"></Item>
+                        <Item Key="NavBar">QueuesPanel</Item>
+                        <Item Key="Type">Menu</Item>
+                        <Item Key="Block"></Item>
+                        <Item Key="AccessKey"></Item>
+                        <Item Key="Prio">8400</Item>
+                    </Hash>
+                </Item>
+            </Array>
+        </Value>
+    </Setting>
+ 
+	<Setting Name="PublicFrontend::Module###QueuesPanelPublic" Required="0" Valid="1">
+		<Description>FrontendModuleRegistration for QueuesPanelPublic module.</Description>
+		<Navigation>Frontend::Public::ModuleRegistration</Navigation>
+		<Value>
+            <Item ValueType="FrontendRegistration">
+                <Hash>
+                    <Item Key="Group">
+                        <Array>
+                        </Array>
+                    </Item>
+                    <Item Key="GroupRo">
+                        <Array>
+                        </Array>
+                    </Item>
+    				<Item Key="Description" Lang="en">Module for choosing main queues to open tickets</Item>
+    				<Item Key="Description" Lang="pt_BR">Módulo para escolher as filas principais para abrir tickets</Item>
+    				<Item Key="NavBarName">QueuesPanel</Item>
+    				<!-- JQueryPlugin for colums -->
+    			</Hash>
+            </Item>
+        </Value>
+	</Setting>
+    <Setting Name="Loader::Module::QueuesPanelPublic###002-QueuesPanel" Required="0" Valid="1">
+        <Description Translatable="1">Loader module registration for the agent interface.</Description>
+        <Navigation>Frontend::Public::ModuleRegistration</Navigation>
+        <Value>
+            <Hash>
+                <Item Key="CSS">
+                    <Array>
+                        <Item>QueuesPanel.css</Item>
+                        <Item>hColumns/hcolumns.css</Item>
+                        <Item>hColumns/hcolumns-intro.css</Item>
+                        <Item>hColumns/reset.css</Item>
+                        <Item>bootstrap/bootstrap-theme.min.css</Item>
+                        <Item>bootstrap/bootstrap.min.css</Item>
+                    </Array>
+                </Item>
+                <Item Key="JavaScript">
+                    <Array>
+                        <Item>thirdparty/hColumns/jquery.hcolumns.min.js</Item>
+                        <Item>thirdparty/bootstrap/bootstrap.min.js</Item>                        
+                        <Item>QueuesPanel.js</Item>
+                    </Array>
+                </Item>
+            </Hash>
+        </Value>
+    </Setting>
+    <Setting Name="PublicFrontend::Navigation###QueuesPanelPublic###002-QueuesPanel" Required="0" Valid="1">
+        <Description Translatable="1">Main menu item registration.</Description>
+        <Navigation>Frontend::Public::ModuleRegistration</Navigation>
+        <Value>
+            <Array>
+                <DefaultItem ValueType="FrontendNavigation">
+                    <Hash>
+                    </Hash>
+                </DefaultItem>
+                <Item>
+                    <Hash>
+                        <Item Key="Group">
+                            <Array>
+                            </Array>
+                        </Item>
+                        <Item Key="GroupRo">
+                            <Array>
+                            </Array>
+                        </Item>
+                        <Item Lang="pt_BR" Key="Description">Painel de filas</Item>
+                        <Item Lang="pt_BR" Key="Name">Painel de filas</Item>
+                        <Item Lang="en" Key="Description">Queues panel</Item>
+                        <Item Lang="en" Key="Name">Queues panel</Item>
+                        <Item Key="Link">Action=QueuesPanelPublic</Item>
+                        <Item Key="LinkOption"></Item>
+                        <Item Key="NavBar">QueuesPanel</Item>
+                        <Item Key="Type">Menu</Item>
+                        <Item Key="Block"></Item>
+                        <Item Key="AccessKey"></Item>
+                        <Item Key="Prio">8400</Item>
+                    </Hash>
+                </Item>
+            </Array>
+        </Value>
+    </Setting>
+ 	
+
+	<Setting Name="Ticket::Frontend::Customer::QueuesPanel###MessageChooseQueuePublic"
+		Required="0" Valid="1">
+		<Description Lang="en">Message to let the user choose a queue in public mode (non-authenticated).</Description>
+		<Description Lang="pt_BR">Mensagem ao usuário para que escolha uma fila em modo público (não-autenticado).</Description>
+		<Navigation>Frontend::Customer::QueuesPanel</Navigation>
+		<Value>
+			<Item ValueType="String" ValueRegex="">Please choose the queue to send the ticket to</Item>
+		</Value>
+	</Setting>	
+	
+	<Setting Name="Ticket::Frontend::Customer::QueuesPanel###MessageChooseQueue"
+		Required="0" Valid="1">
+		<Description Lang="en">Message to let the user choose a queue.</Description>
+		<Description Lang="pt_BR">Mensagem ao usuário para que escolha uma fila.</Description>
+		<Navigation>Frontend::Customer::QueuesPanel</Navigation>
+		<Value>
+			<Item ValueType="String" ValueRegex="">Please choose the queue to send the ticket to</Item>
+		</Value>
+	</Setting>
+	
+	<Setting Name="Ticket::Frontend::Customer::QueuesPanel###IgnoreQueuesIDs"
+		Required="0" Valid="1">
+		<Description Lang="en">Queues IDs to not show in panel (comma separated).</Description>
+		<Description Lang="pt_BR">IDs de filas que não devem ser exibidas no painel (separados por vírgula)</Description>
+		<Navigation>Frontend::Customer::QueuesPanel</Navigation>
+		<Value>
+			<Item ValueType="String" ValueRegex=""></Item>
+		</Value>
+	</Setting>
+	
+	<Setting Name="Ticket::Frontend::Customer::QueuesPanel###CustomHeaderFooterID"
+		Required="0" Valid="1">
+		<Description Lang="en">Customer footer/header suffix, if used.</Description>
+		<Description Lang="pt_BR">Sufixo para cabeçalhos personalizados, se usado.</Description>
+		<Navigation>Frontend::Customer::QueuesPanel</Navigation>
+		<Value>
+			<Item ValueType="String" ValueRegex=""></Item>
+		</Value>
+	</Setting>
+	
+	<Setting Name="Ticket::Frontend::Customer::QueuesPanel###ExtraQueues"
+		Required="0" Valid="1">
+		<Description Lang="en">Extra queues to show in panel in public mode (non-authenticated). Format: One per Line, Name|URL</Description>
+		<Description Lang="pt_BR">Filas adicionais (simuladas) para exibir no painel em modo público (não autenticado). Formato: Uma por linha, Nome|URL</Description>
+		<Navigation>Frontend::Customer::QueuesPanel</Navigation>
+		<Value>
+			<Item ValueType="Textarea"></Item>
+		</Value>
+	</Setting>
+	
+	<Setting Name="Ticket::Frontend::Customer::QueuesPanel###ExtraQueuesPublic"
+		Required="0" Valid="1">
+		<Description Lang="en">Extra queues to show in panel in public mode (non-authenticated). Format: One per Line, Name|URL</Description>
+		<Description Lang="pt_BR">Filas adicionais (simuladas) para exibir no painel em modo público (não autenticado). Formato: Uma por linha, Nome|URL</Description>
+		<Navigation>Frontend::Customer::QueuesPanel</Navigation>
+		<Value>
+			<Item ValueType="Textarea"></Item>
+		</Value>
+	</Setting>
+	
+	<Setting Name="Ticket::Frontend::Customer::QueuesPanel###NewTicketURL"
+		Required="0" Valid="1">
+		<Description Lang="en">Base URL to call to create ticket, queue ID added to the end</Description>
+		<Description Lang="pr_BR">URL base para chamar quando for criar um ticket, o Id da fila é adicionado ao final</Description>
+		<Navigation>Frontend::Customer::QueuesPanel</Navigation>
+		<Value>
+			<Item ValueType="String">/otrs/customer.pl?Action=NewTicketWizard;QueueID=</Item>
+		</Value>
+	</Setting>
+	
+	<Setting Name="Ticket::Frontend::Customer::QueuesPanel###NewTicketURLPublic"
+		Required="0" Valid="1">
+		<Description Lang="en">Base URL to call to create ticket, queue ID added to the end</Description>
+		<Description Lang="pr_BR">URL base para chamar quando for criar um ticket em modo público (não autenticado), o Id da fila é adicionado ao final</Description>
+		<Navigation>Frontend::Customer::QueuesPanel</Navigation>
+		<Value>
+			<Item ValueType="String">/otrs/public.pl?Action=NewTicketWizardPublic;QueueID=</Item>
+		</Value>
+	</Setting>	
+	
+			
+</otrs_config>
@@ -0,0 +1,41 @@
+# Kernel/Modules/pt_BR_QueuesPanel.pm - translations for QueuesPanel
+# 
+# Copyright (C) 2014-2018 SeTIC - UFSC - http://setic.ufsc.br/
+# Rodrigo Goncalves (rodrigo.g@ufsc.br)
+#
+# Version 01/08/2015 - Adjustments for OTRS 4
+# Version 2018-01-22 - Adjustments for OTRS 6
+#
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+package Kernel::Language::pt_BR_QueuesPanel;
+
+use strict;
+use warnings;
+use utf8;
+
+sub Data {
+    my $Self = shift;
+
+	$Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
+	$Self->{Translation}->{'Started at: '} = 'Iniciada em:';
+	$Self->{Translation}->{'Queues panel'} = 'Novo chamado';
+    $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o servi&ccedil;o para o qual deseja suporte';
+    $Self->{Translation}->{'Message to let the user choose a queue.'} = 'Mensagem para o usuário escolher a fila';
+    $Self->{Translation}->{'Queues IDs to not show in panel (comma separated).'} = 'IDs das filas que não devem aparecer no painel (separados por vírgula)';
+    $Self->{Translation}->{'Customer footer/header suffix, if used.'} = 'Sufixo personalizado de cabeçalho/rodapé, se usado';
+    $Self->{Translation}->{'Base URL to call to create ticket, queue ID added to the end'} = 'URl para criar ticket - id da fila adicionado ao final';
+    $Self->{Translation}->{'Extra queues to show in panel. Format: One per Line, Name|URL'} = 'Filas extra, com URLs especiais. Formato: Nome|URL';
+    $Self->{Translation}->{'Extra queues to show in panel, for public access. Format: One per Line, Name|URL'} = 'Filas extra no modo público, com URLs especiais. Formato: Nome|URL';
+    
+    
+    
+    
+    
+    
+    return 1;
+}
+1;
 \ No newline at end of file
@@ -0,0 +1,30 @@
+# Kernel/Modules/pt_BR_QueuesPanelPublic.pm - translations for QueuesPanelPublic
+# 
+# Copyright (C) 2014-2018 SeTIC - UFSC - http://setic.ufsc.br/
+# Rodrigo Goncalves (rodrigo.g@ufsc.br)
+#
+# Version 01/08/2015 - Adjustments for OTRS 4
+# Version 2018-01-22 - Adjustments for OTRS 6
+#
+# --
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+package Kernel::Language::pt_BR_QueuesPanelPublic;
+
+use strict;
+use warnings;
+use utf8;
+
+sub Data {
+    my $Self = shift;
+
+	$Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
+	$Self->{Translation}->{'Started at: '} = 'Iniciada em:';
+	$Self->{Translation}->{'Queues panel'} = 'Novo chamado';
+    $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o servi&ccedil;o para o qual deseja suporte';
+    return 1;
+}
+1;
 \ No newline at end of file
@@ -0,0 +1,99 @@
+# --
+# Kernel/Modules/QueuesPanel.pm - frontend module for choosing top queues
+#
+# Copyright (C) 2014-2018 SeTIC - UFSC - http://setic.ufsc.br/
+# Rodrigo Goncalves (rodrigo.g@ufsc.br)
+#
+# Version 01/08/2015 - Support for OTRS 4.0.3
+# Version 2018-01-22 - Support for OTRS 6
+#
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+package Kernel::Modules::QueuesPanel;
+
+use strict;
+use warnings;
+
+use Kernel::System::VariableCheck qw(:all);
+
+our @ObjectDependencies = (
+	"Kernel::System::Web::Request", "Kernel::System::DB",
+	"Kernel::Output::HTML::Layout", "KerneL::System::Log",
+	"Kernel::Config",               "Kernel::System::Queue",
+	"Kernel::System::QueuesPanel"
+);
+
+sub new {
+	my ( $Type, %Param ) = @_;
+
+	# allocate new hash for object
+	my $Self = {%Param};
+	bless( $Self, $Type );
+
+	return $Self;
+}
+
+sub Run {
+	my ( $Self, %Param ) = @_;
+	my %Data = ();
+
+	my $ParamObject    = $Kernel::OM->Get("Kernel::System::Web::Request");
+	my $ConfigObject   = $Kernel::OM->Get("Kernel::Config");
+	my $LayoutObject   = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+	my $LanguageObject = $Kernel::OM->Get("Kernel::Language");
+
+	$Self->{Config} =
+	  $ConfigObject->Get("Ticket::Frontend::Customer::QueuesPanel");
+	my $msgChooseService     = $Self->{Config}->{"MessageChooseQueue"};
+	my $ignoreQueuesIDs      = $Self->{Config}->{"IgnoreQueuesIDs"};
+	my $customHeaderFooterID = "QP" . $Self->{Config}->{"CustomHeaderFooterID"};
+	my $extraQueues          = $Self->{Config}->{"ExtraQueues"};
+	my $URL                  = $Self->{Config}->{"NewTicketURL"};
+	
+	if ( $ParamObject->GetParam( Param => "Subaction" ) eq "QueueData" ) {
+		my $queuesPanelBuilder =
+		  $Kernel::OM->Get("Kernel::System::QueuesPanel");
+		my $queueData = $queuesPanelBuilder->BuildQueuesJS(
+			IgnoreQueuesIDs => $ignoreQueuesIDs,
+			ExtraQueues     => $extraQueues,
+			URL             => $URL
+		);
+		return $LayoutObject->Attachment(
+			ContentType => 'application/json; charset='
+			  . $LayoutObject->{Charset},
+			Content => $queueData,
+			Type    => 'inline',
+			NoCache => 1,
+		);
+	}
+	else {
+		$LayoutObject->AddJSData(
+	    	Key   => 'QueuesPanel.Mode',
+	    	Value => "Authenticated",
+		);
+
+		my $queuesPanelBuilder =
+		  $Kernel::OM->Get("Kernel::System::QueuesPanel");
+
+		$Data{MsgChooseQueue} = $msgChooseService;
+
+		# build output
+		my $Output = $LayoutObject->CustomerHeader(
+			Type  => $customHeaderFooterID,
+			Title => $LanguageObject->Translate("Queues panel")
+		);
+
+		$Output .= $LayoutObject->Output(
+			Data         => \%Data,
+			TemplateFile => 'QueuesPanel',
+		);
+		$Output .=
+		  $LayoutObject->CustomerFooter( Type => $customHeaderFooterID );
+		return $Output;
+	}
+}
+
+1;
@@ -0,0 +1,115 @@
+# --
+# Kernel/Modules/QueuesPanelPublic.pm - frontend module for choosing top queues
+#
+# Copyright (C) 2014-2018 SeTIC - UFSC - http://setic.ufsc.br/
+# Rodrigo Goncalves (rodrigo.g@ufsc.br)
+#
+# Version 01/12/2015 - Support for OTRS 4.0.3
+# Version 2018-01-22 - Support for OTRS 6
+#
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+package Kernel::Modules::QueuesPanelPublic;
+
+use strict;
+use warnings;
+
+use Kernel::System::VariableCheck qw(:all);
+
+our @ObjectDependencies = (
+	"Kernel::System::Web::Request", "Kernel::System::DB",
+	"Kernel::Output::HTML::Layout", "KerneL::System::Log",
+	"Kernel::Config",               "Kernel::System::Queue",
+	"Kernel::System::QueuesPanel"
+);
+
+sub new {
+	my ( $Type, %Param ) = @_;
+
+	# allocate new hash for object
+	my $Self = {%Param};
+	bless( $Self, $Type );
+
+	return $Self;
+}
+
+sub Run {
+	my ( $Self, %Param ) = @_;
+	my %Data = ();
+
+	my $ParamObject    = $Kernel::OM->Get("Kernel::System::Web::Request");
+	my $LayoutObject   = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
+	my $ConfigObject   = $Kernel::OM->Get("Kernel::Config");
+	my $LanguageObject = $Kernel::OM->Get("Kernel::Language");
+
+	## If a ticket was received (CAS), meand the user is authenticated
+	if ( $ParamObject->GetParam( Param => "ticket" ) ) {
+		my $retorno = $LayoutObject->Redirect( OP => "Action=QueuesPanel", );
+		$retorno =~ s/public/customer/g;
+		return $retorno;
+	}
+
+	## If trying to authenticate, forwards to CAS gateway
+	if ( $ParamObject->GetParam( Param => "autenticar" ) ) {
+		my $url =
+		    $ConfigObject->Get('Customer::AuthModule::CAS::CASUrl')
+		  . "/login?gateway=true&service="
+		  . "https://"
+		  . $ENV{SERVER_NAME}
+		  . $ENV{SCRIPT_NAME}
+		  . "?Action=QueuesPanelPublic";
+		return $LayoutObject->Redirect( ExtURL => $url, );
+	}
+
+	$Self->{Config} 		 = $ConfigObject->Get("Ticket::Frontend::Customer::QueuesPanel");
+	my $msgChooseService     = $Self->{Config}->{"MessageChooseQueuePublic"};
+	my $ignoreQueuesIDs      = $Self->{Config}->{"IgnoreQueuesIDs"};
+	my $customHeaderFooterID = "QP" . $Self->{Config}->{"CustomHeaderFooterID"};
+	my $extraQueues          = $Self->{Config}->{"ExtraQueuesPublic"};
+	my $URL                  = $Self->{Config}->{"NewTicketURLPublic"};
+	
+	if ( $ParamObject->GetParam(Param => "Subaction") eq "QueueData" ) {
+		my $queuesPanelBuilder = $Kernel::OM->Get("Kernel::System::QueuesPanel");
+		my $queueData = $queuesPanelBuilder->BuildQueuesJS(
+			IgnoreQueuesIDs => $ignoreQueuesIDs,
+			ExtraQueues     => $extraQueues,
+			URL             => $URL
+		);
+		return $LayoutObject->Attachment(
+			ContentType => 'application/json; charset='
+			  . $LayoutObject->{Charset},
+			Content => $queueData,
+			Type    => 'inline',
+			NoCache => 1,
+		);
+	}
+	else {
+		$LayoutObject->AddJSData(
+	    	Key   => 'QueuesPanel.Mode',
+	    	Value => "Public",
+		);
+		$Data{MsgChooseQueue} = $msgChooseService;
+
+		# build output
+		my $Output = $LayoutObject->CustomerHeader(
+			Type  => $customHeaderFooterID,
+			Title => $LanguageObject->Translate("New ticket")
+		);
+
+		$Output .= $LayoutObject->Output(
+			Data         => \%Data,
+			TemplateFile => 'QueuesPanel',
+		);
+		
+		$Output .=
+		  $LayoutObject->CustomerFooter( Type => $customHeaderFooterID );
+		  
+		return $Output;
+	}
+
+}
+
+1;
@@ -0,0 +1,19 @@
+# --
+# CustomerFooterNTW.tt - Footer for QueuesPanel - SeTIC - UFSC - http://setic.ufsc.br/
+#
+# Copyright (C) 2014-2018 SeTIC - UFSC - http://setic.ufsc.br/
+# Rodrigo Gonçalves - rodrigo.g@ufsc.br
+#
+#
+# Version 2018-01-16 - Support for customizations
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+</div>
+
+[% InsertTemplate("CustomerFooterJS.tt") %]
+
+</body>
+</html>
@@ -0,0 +1,164 @@
+# --
+# CustomerHTMLHeadUFSC.tt - provides FSC global HTML header
+#
+# Copyright (C) 2015, SeTIC - UFSC - http://setic.ufsc.br/
+# Rodrigo Goncalves (rodrigo.g@ufsc.br)
+#
+# Version 2018-01-22 - Support for OTRS 6
+#
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+<head>
+    <meta http-equiv="Content-type" content="text/html;charset=utf-8" />
+[% RenderBlockStart("MetaHttpEquivRefresh") %]
+[% INCLUDE "HTMLHeadRefresh.tt" %]
+[% RenderBlockEnd("MetaHttpEquivRefresh") %]
+[% RenderBlockStart("MetaLink") %]
+    <link rel="[% Data.Rel | html %]" type="[% Data.Type | html %]" title="[% Data.Title | html %]" href="[% Data.Href %]" />
+[% RenderBlockEnd("MetaLink") %]
+    <link rel="shortcut icon" href="[% Config("Frontend::ImagePath") %]icons/product.ico" type="image/ico" />
+
+[% RenderBlockStart("CommonCSS") %]
+    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin | uri %]/[% Data.CSSDirectory | html %]/[% Data.Filename | html %]" />
+[% RenderBlockEnd("CommonCSS") %]
+
+[% RenderBlockStart("CommonCSS_IE8") %]
+<!--[if IE 7]>
+    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin | uri %]/[% Data.CSSDirectory | html %]/[% Data.Filename | html %]" />
+    <![endif]-->
+[% RenderBlockEnd("CommonCSS_IE8") %]
+
+[% RenderBlockStart("ModuleCSS") %]
+    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin | uri %]/[% Data.CSSDirectory | html %]/[% Data.Filename | html %]" />
+[% RenderBlockEnd("ModuleCSS") %]
+
+[% RenderBlockStart("ModuleCSS_IE8") %]
+<!--[if IE 7]>
+    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin | uri %]/[% Data.CSSDirectory | html %]/[% Data.Filename | html %]" />
+    <![endif]-->
+[% RenderBlockEnd("ModuleCSS_IE8") %]
+
+    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/ui-theme/jquery-ui.css" />
+    <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/jstree-theme/default/style.css" />
+
+[% RenderBlockStart("HeaderLogoCSS") %]
+    <style type="text/css">
+        #Header #Logo {
+            background-image: [% Data.URL | html %];
+            top: [% Data.StyleTop | html %];
+            right: [% Data.StyleRight | html %];
+            width: [% Data.StyleWidth | html %];
+            height: [% Data.StyleHeight | html %];
+        }
+    </style>
+[% RenderBlockEnd("HeaderLogoCSS") %]
+
+    <style type="text/css">
+        @font-face {
+          font-family: 'FontAwesome';
+          src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?v=4.1.0');
+          src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?#iefix&v=4.1.0') format('embedded-opentype'),
+               url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.woff?v=4.1.0') format('woff'),
+               url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.ttf?v=4.1.0') format('truetype'),
+               url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.svg#fontawesomeregular?v=4.1.0') format('svg');
+          font-weight: normal;
+          font-style: normal;
+        }
+
+        /* Fix poor font rendering on chrome based browsers on windows */
+        @media all and (-webkit-min-device-pixel-ratio:0) {
+            @font-face {
+                font-family: 'FontAwesome';
+                src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.svg#fontawesomeregular') format('svg'),
+                     url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?#iefix&v=4.1.0') format('embedded-opentype'),
+                     url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.woff?v=4.1.0') format('woff'),
+                     url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.ttf?v=4.1.0') format('truetype');
+                font-weight: normal;
+                font-style: normal;
+            }
+        }
+    </style>
+
+<!--[if IE 8]>
+    <script type="text/javascript">
+        /* Fix initial font rendering on IE8 for FontAwesome */
+        (function() {
+            var head = document.getElementsByTagName('head')[0],
+                style = document.createElement('style');
+            style.type = 'text/css';
+            style.styleSheet.cssText = ':before,:after{content:none !important;}';
+            head.appendChild(style);
+            setTimeout(function(){
+                head.removeChild(style);
+            }, 0);
+        }());
+    </script>
+    <![endif]-->
+
+	<style type="text/css">
+		#header {
+			height: 90px;
+			background-image: url("/otrs-web/skins/Customer/default/images/queues-panel/cabecalhoUFSC.jpg");
+			background-position: bottom left;
+			padding-left: 30px;
+			padding-top: 0px;
+			font-family: Verdana, Arial, sans-serif;
+			margin-bottom: 20px;
+		}	
+		
+		.tabstyles {
+			border-collapse: separate;
+			display: inline;
+			font-family: Verdana, Arial, sans-serif;
+			font-size: 11px;
+			height: auto;
+			margin-bottom: 0px;
+			margin-left: 0px;
+			margin-right: 0px;
+			margin-top: 0px;
+			padding-bottom: 0px;
+			padding-left: 0px;
+			padding-right: 0px;
+			padding-top: 0px;
+			width: auto;			
+vertical-align: bottom;
+		}
+		
+		.atalhoMenuLogo {
+			text-align: right;
+			vertical-align: bottom;
+			color: #0000ee;
+		}
+		
+		.titleText {
+	FONT-SIZE: 16px;
+	FONT-WEIGHT: bold;
+	FONT-FAMILY: Arial, Helvetica, sans-serif;
+	text-align: left;
+	margin-left: 10px;
+}
+
+		body {
+			background: white; 
+	FONT-FAMILY: Arial, Helvetica, sans-serif;
+	text-align: left;
+	font-size: 12px;
+}
+		}
+		
+		
+
+	</style>
+
+
+    <title>[% Data.TitleArea | html %] [% Config("ProductName") %]</title>
+
+
+	
+
+[% INCLUDE "HTMLHeadBlockEvents.tt" %]
+
+</head>
@@ -0,0 +1,25 @@
+# --
+# CustomerHeaderQPUFSC.tt - provides header for Queues Panel
+#
+# Copyright (C) 2014-2018 SeTIC - UFSC - http://setic.ufsc.br/
+# Rodrigo Goncalves (rodrigo.g@ufsc.br)
+#
+# Version 2018-01-22 - Support for OTRS 6
+#
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+[%- INCLUDE "HTTPHeaders.tt" -%]
+
+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
+<html lang="br">
+[% InsertTemplate("Copyright.tt") %]
+[% InsertTemplate("CustomerHTMLHeadQP.tt") %]
+
+<body lang="br" class="NoJavaScript" [% Data.BodyClass | html %]>
+	
+<!-- Closed on footer - centers data in screen (bootstrap) -->	
+<div class="container">		
+<!-- end header -->
 \ No newline at end of file
@@ -0,0 +1,30 @@
+# --
+# Kernel/Output/HTML/Standard/QueuesPanel.tt - overview
+# 
+# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
+# Rodrigo Gonçalves - rodrigo.g@ufsc.br
+#
+# Version 01/12/2015 - Support for OTRS 4.0.3
+# Version 2018-01-22 - Suuport for OTRS 6
+#
+# --
+# $Id: writing-otrs-application.xml,v 1.1 2010/08/13 08:59:28 mg Exp $
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+
+<div class="panel" style="height: 10vh;">
+	<div class="panel-heading ">
+		<h1>[% Translate("Tickets") | html %]</h1>
+	</div>
+</div>
+
+
+<div id="Queues" class="Queues">
+    <div class="ChooseQueue">[% Data.MsgChooseQueue %]</div>
+    
+	<div id="columns" style="height:70vh;"></div>
+    
+</div>
 \ No newline at end of file
@@ -0,0 +1,206 @@
+# --
+# Kernel/System/QueuesPanel.pm - logic for queues panel module
+# 
+# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
+# Version 29/10/2015 - First version
+#
+# --
+# This software comes with ABSOLUTELY NO WARRANTY. For details, see
+# the enclosed file COPYING for license information (AGPL). If you
+# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
+# --
+package Kernel::System::QueuesPanel;
+
+use strict;
+use warnings;
+
+use Kernel::System::VariableCheck qw(:all);
+use Data::Dumper;
+use JSON;
+
+our @ObjectDependencies = (
+"Kernel::System::DB",
+"KerneL::System::Log",
+"Kernel::System::Queue");
+
+sub new {
+	my ( $Type, %Param ) = @_;
+
+	# allocate new hash for object
+	my $Self = {%Param};
+	bless( $Self, $Type );
+
+	return $Self;
+}
+
+
+=head
+
+Builds the JavaScript for the Queues Panel component (jQuery hColumns)
+
+Params: IgnoreQueuesID - comma-separated list of queues to ignore
+	    ExtraQueues - line-break separated list of extra queues to include. Each line has a name for the queue and a link, separated by "||" - example:
+	    	SeTIC|http://setic.ufsc.br  
+
+=cut
+sub BuildQueuesJS {
+	my ( $Self, %Param ) = @_;
+
+	# Get queues
+	my %Queues = ();
+	my %ExtraQueuesLinks = ();
+	
+	my $DBObject = $Kernel::OM->Get("Kernel::System::DB");
+
+	if ($Param{IgnoreQueuesIDs}) {
+		$DBObject->Prepare( SQL => "SELECT id, name FROM queue WHERE valid_id  = 1 AND id NOT IN (" . $Param{IgnoreQueuesIDs} . ") ORDER BY name ASC", );
+	} else {
+		$DBObject->Prepare( SQL => "SELECT id, name FROM queue WHERE valid_id  = 1 ORDER BY name ASC", );
+	}
+	
+	while ( my @Row = $DBObject->FetchrowArray() ) {
+		$Queues{ $Row[0] } = $Row[1];
+	}
+	
+	if ($Param{ExtraQueues}) {
+		my @extraQueues = split('\n', $Param{ExtraQueues});		
+		my $id = -1;
+		foreach my $extraQueue (@extraQueues) {
+			my @data = split('\|', $extraQueue);
+			$Queues{$id} = $data[0];
+			$ExtraQueuesLinks{$id} = $data[1];
+			$id = $id - 1;
+		}
+	}
+
+	my %result = ();
+	
+	for my $queue ( keys %Queues ) {
+		$result{$queue} = $Self->BuildQueueJS( Queues => \%Queues, Queue => $Queues{$queue}, QueueID => $queue, ExtraQueuesLinks => \%ExtraQueuesLinks, URL =>
+		$Param{URL} );
+	}
+
+	$result{-1} = $Self->BuildTopQueuesJS( Queues => \%Queues, ExtraQueuesLinks => \%ExtraQueuesLinks, URL =>
+		$Param{URL} );
+
+	my $json = encode_json \%result;
+	
+	$Self->Debug("Queue data: " . $json); 
+	
+	return $json;
+}
+
+=head
+
+Builds the top level queues JavaScript
+
+Params: Queues - queues list
+		ExtraQueuesLinks - links for custom (id < 0) queues
+
+=cut
+sub BuildTopQueuesJS {
+	my ( $Self, %Param ) = @_;
+	my %Queues = %{ $Param{"Queues"} };
+	my %ExtraQueuesLinks = %{ $Param{"ExtraQueuesLinks"} };
+
+	my @topQueues = grep { index( $Queues{$_}, '::' ) == -1 } keys %Queues;
+	
+	my @result = ();
+	
+	
+	for my $queue (sort {$Queues{$a} cmp $Queues{$b}} @topQueues) {
+		my %data = ();
+		
+		if ( grep { index( $Queues{$_}, $Queues{$queue} . "::" ) >= 0 } keys %Queues ) {
+			$data{id} = $queue;
+			$data{label} = $Self->LastQueue( $Queues{$queue} );
+			$data{type} = "folder";
+		} else {
+			$data{id} = $queue;
+			$data{label} = $Self->LastQueue( $Queues{$queue} );
+			$data{type} = "link";
+			$data{url} = ($queue < 0 ? $ExtraQueuesLinks{$queue} : $Param{"URL"} . $queue);						  
+		}
+		push @result, \%data;
+	}
+
+	return \@result;
+}
+
+=head
+
+Builds sub-queues JavaScript
+
+Params: Queues - queues list
+		ExtraQueuesLinks - links for custom (id < 0) queues
+		BaseQueue / BaseQueueID - which upper queue to generate subqueues
+
+=cut
+sub BuildQueueJS {
+	my ( $Self, %Param ) = @_;
+	my %Queues      = %{ $Param{"Queues"} };
+	my $BaseQueue   = $Param{"Queue"};
+	my $BaseQueueID = $Param{"QueueID"};
+	my %ExtraQueuesLinks = %{ $Param{"ExtraQueuesLinks"} };
+
+	# Get subqueues
+	my @subqueues = grep { index( $Queues{$_}, $BaseQueue . "::" ) >= 0 } keys %Queues;
+	my $level = () = $BaseQueue =~ /::/g;
+	$level = $level + 1;
+
+	# Remove subsubqueues
+	@subqueues = grep { ( () = $Queues{$_} =~ /::/g ) == $level } @subqueues;
+
+	# When there are no subqueues, there is no need to create a JS
+	if ( !@subqueues ) {
+		return "";
+	}
+
+	my @result = ();
+
+	for my $queue (sort {$Queues{$a} cmp $Queues{$b}} @subqueues) {
+		my %data = ();
+		
+		
+		if ( grep { index( $Queues{$_}, $Queues{$queue} . "::" ) >= 0 } keys %Queues ) {
+			$data{id} = $queue;
+			$data{label} = $Self->LastQueue( $Queues{$queue} );
+			$data{type} = "folder";
+		}
+		else {
+			$data{id} = $queue;
+			$data{label} = $Self->LastQueue( $Queues{$queue} );
+			$data{type} = "link";
+			$data{url} = ($queue < 0 ? $ExtraQueuesLinks{$queue} : $Param{"URL"} . $queue);		
+		}
+		
+		push @result, \%data;
+	}
+	
+	return \@result;
+	
+}
+
+=head
+
+Returns last part of the queue name (strips parent queues)
+
+Params: QueueName
+
+=cut
+sub LastQueue {
+	my $Self  = shift;
+	my $queue = shift;
+	my @parts = split( "::", $queue );
+	return $parts[-1];
+}
+
+sub Debug {
+    my $Self = shift;
+    my $msg = shift;
+	$Kernel::OM->Get("Kernel::System::Log")->Log( Priority => 'debug', Message => $msg );
+}
+
+
+1;
+
@@ -0,0 +1,47 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<otrs_package version="1.0">
+    <Name>QueuesPanel</Name>
+    <Version>1.3.0</Version>
+    <Framework>6.0.x</Framework>
+    <Vendor>SeTIC</Vendor>
+    <ChangeLog version="1.1.0">Support for custom queues, layout fixes, support for custom layouts for header and footer</ChangeLog>
+	<ChangeLog version="1.2.0">Support for OTRS 5.0.x</ChangeLog>    
+	<ChangeLog version="1.3.0">Support for OTRS 6.0.x</ChangeLog>
+    <URL>http://www.setic.ufsc.br</URL>
+    <License>AGPL</License>
+    <Description Lang="en">Queue choosing panel</Description>
+    <Description Lang="pt_BR">Painel para escolha de fila na abertura de chamados</Description>
+    <IntroInstall Type="post" Title="Thank you">Module installed successfully!</IntroInstall>
+    <IntroInstall Type="post" Lang="pt_BR" Title="Obrigado!">Módulo instalado com sucesso!</IntroInstall>
+    <Description>Queues Panel</Description>
+    <BuildDate>?</BuildDate>
+    <BuildHost>?</BuildHost>
+    <PackageRequired>BootstrapSuport</PackageRequired>
+    <Filelist>
+        <File Permission="644" Location="Kernel/Config/Files/XML/QueuesPanel.xml"></File>       
+        <File Permission="644" Location="Kernel/Language/pt_BR_QueuesPanel.pm"></File>
+        <File Permission="644" Location="Kernel/Language/pt_BR_QueuesPanelPublic.pm"></File>
+        
+        <File Permission="644" Location="Kernel/Modules/QueuesPanel.pm"></File>
+        <File Permission="644" Location="Kernel/Modules/QueuesPanelPublic.pm"></File>
+        
+        <File Permission="644" Location="Kernel/System/QueuesPanel.pm"></File>
+        
+        <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/QueuesPanel.tt"></File>
+        <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/CustomerFooterQP.tt"></File>
+        <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/CustomerHeaderQP.tt"></File>
+        <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/CustomerHTMLHeadQP.tt"></File>
+        
+        
+        <File Permission="644" Location="var/httpd/htdocs/js/thirdparty/hColumns/jquery.hcolumns.min.js"></File>
+        <File Permission="644" Location="var/httpd/htdocs/js/QueuesPanel.js"></File>
+        
+        
+        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/hColumns/hcolumns-intro.css"></File>
+        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/hColumns/hcolumns.css"></File>
+        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/css/hColumns/reset.css"></File>       
+        
+        <File Permission="644" Location="var/httpd/htdocs/skins/Customer/default/images/hColumns/glyphicons-halflings.png"></File>
+                
+    </Filelist>
+</otrs_package>
@@ -0,0 +1,52 @@
+/**
+ * QueuesPanel module - SeTIC - UFSC - http://setic.ufsc.br/
+ * Rodrigo Gonçalves - rodrigo.g@ufsc.br
+ * 
+ * Version 2018-01-22 - Support for OTRS 6
+ * 
+ * 
+ */
+var Core = Core || {};
+Core.Customer = Core.Customer || {};
+
+
+Core.Customer.QueuesPanel = (function (TargetNS) {
+	
+	TargetNS.Init = function() {
+		TargetNS.loadQueueData();
+	}
+
+	TargetNS.loadQueueData = function() {	
+		var url;
+		
+		if (Core.Config.Get("QueuesPanel.Mode") === "Public") {
+			url = "/otrs/public.pl?Action=QueuesPanelPublic;Subaction=QueueData";
+		} else {
+			url = "/otrs/customer.pl?Action=QueuesPanel;Subaction=QueueData";
+		}
+		
+		$.getJSON(url, function(data) {
+			Core.Config.Set("QueuesPanel.QueueData", data);			
+			TargetNS.InitQueues();
+	    }).fail(function(jqXHR, textStatus, errorThrown) {
+	    	alert("Erro ao recuperar: " + url + " => " + textStatus);
+	  });		
+	}
+	
+	TargetNS.InitQueues = function() {
+		$("#columns").hColumns({
+			nodeSource: function(node_id, callback) {
+				return callback(null, Core.Customer.QueuesPanel.buildQueue(node_id));
+			}
+		});
+	}
+	
+	TargetNS.buildQueue = function(node_id) {
+		var data = Core.Config.Get("QueuesPanel.QueueData")[node_id === null ? -1 : node_id];
+		return data;
+	}
+	
+	Core.Init.RegisterNamespace(TargetNS, 'APP_MODULE');	
+	return TargetNS;
+	
+}(Core.Customer.QueuesPanel || {}));
 \ No newline at end of file
@@ -0,0 +1,8 @@
+// hColumns by bu <bu@hax4.in>, BSD License
+
+(function(b){var k={nodeSource:function(){return window.alert("dummy source, you need to create a node source")},noContentString:"There is no node here",searchPlaceholderString:"Search...",searchable:!1,customNodeTypeIndicator:{},customNodeTypeHandler:{}},l={folder:function(a,d,c){a.nodeSource(c.id,function(d,c){return d?b.error(d):a.columnView._addColumnList(c,a.columnView)})},link:function(b,d,c){return window.open(c.url)}},m={folder:"icon-chevron-right",link:"icon-globe"},h={init:function(a){var d=
+b.extend(k,a),c=b.extend(l,d.customNodeTypeHandler),f=b.extend(m,d.customNodeTypeIndicator);return this.each(function(){var a=b(this),g=a.data("columnView");h.settings=d;d.columnView=h;d.handlers=c;d.indicators=f;d.container_node=this;g||(a.data("hColumn",d),a.addClass("column-view-container"),b("<div></div>").addClass("column-view-composition").appendTo(a),a.on("click",".column ul li:not('.search')",d.columnView._entryClick),d.nodeSource(null,function(a,c){return a?b.error(a):d.columnView._addColumnList(c)}))})},
+_entryClick:function(){var a=b(this).parents(".column-view-container").data("hColumn"),d=b(this).parents(".column-view-container"),c=b(this).parents(".column"),f=b(this).parents(".column").index(),e=b(this).data("node-type"),g=b(this).data("node-data");b(d).find(".column-view-composition .column:gt("+f+")").remove();c.find(".active").removeClass("active");b(this).addClass("active");return a.handlers[e](a,this,g)},_addColumnList:function(a,d){var c=d?d:this,f=b("<ul></ul>");if(0===a.length)return f=
+b("<p></p>").text(d.settings.noContentString),c._addColumn(f,c);c.settings.searchable&&c._addColumnSearch(f);for(var e=0;e<a.length;e++){var g=b(document.createElement("li")).data("node-id",a[e].id).data("node-type",a[e].type).data("node-data",a[e]).attr("title",a[e].label),h=b(document.createElement("i")).addClass(c.settings.indicators[a[e].type]);g[0].appendChild(document.createTextNode(a[e].label));g[0].appendChild(h[0]);f[0].appendChild(g[0])}return c._addColumn(f,c)},_addColumnSearch:function(a){b('<li class="search"><input type="text" placeholder=" '+
+this.settings.searchPlaceholderString+'"></li>').on("keyup","input",function(a){var c=b(this).val();2<=c.length?b(this).closest("li").siblings().each(function(){""!==c&&-1===b(this).data("node-data").label.toLowerCase().indexOf(c.toLowerCase())?b(this).hide():b(this).show()}):b(this).closest("li").siblings().show()}).appendTo(a)},_addColumn:function(a,d){var c=b("<div></div>").addClass("column");c.append(a);b(d.settings.container_node).find(".column-view-composition").append(c);b(d.settings.container_node).scrollLeft(b(".column-view-composition").width())}};
+b.fn.hColumns=function(a){if(h[a])return h[a].apply(this,Array.prototype.slice.call(arguments,1));if("object"!==typeof a&&a)b.error("Method "+a+" does not exist on jQuery.hColumns");else return h.init.apply(this,arguments)}})(jQuery);
@@ -0,0 +1,82 @@
+body {
+    background: #f5f5f5;
+    font-family: "Arial", sans-serif;
+}
+
+.container {
+    padding: 2em;
+}
+
+h1 {
+    color: #000;
+    font-size: 2em;
+
+    margin: 0.75em 0;
+}
+
+h1 small {
+    color: #ccc;
+    font-size: 0.5em;
+}
+
+img {
+    margin: 20px;
+}
+
+h2 {
+    margin: 1em 0;
+
+    font-size: 1.25em;
+    color: #999;
+}
+
+ol {
+    margin-left: 2em;
+
+    list-style: upper-roman;
+}
+
+ol li {
+    margin: 20px;
+}
+
+.code-block {
+    border: 1px solid #ccc;
+    background: #fff;
+
+    margin: 1em;
+    padding: 1em;
+}
+
+.code-block strong {
+    display: block;
+    
+    margin: 1em;
+    font-weight: 700;
+}
+
+.code-block strong.minor {
+    font-weight: 400;
+    color: #666;
+}
+
+.code-block pre {
+    padding: 10px;
+
+    font-family: monospace;
+}
+
+.code-block p {
+    padding: 0 30px;
+
+    margin: 10px 0;
+
+    font-size: 13px;
+}
+
+.code-block ol li {
+    font-size: 13px;
+    margin: 5px;
+    line-height: 20px;
+}
+
@@ -0,0 +1,163 @@
+/*.ChooseQueue {	
+	border-bottom-style: solid;
+	border-width: 1px;
+	padding: 5px;
+	margin-top: 5px;
+	margin-left: 10px;
+}*/
+
+.ChooseQueue {
+	background-color: rgb(198, 222, 255);
+background-image: none;
+background-position: 0px 0px;
+background-repeat: repeat-x;
+border-bottom-color: rgb(255, 255, 255);
+border-bottom-style: solid;
+border-bottom-width: 0px;
+border-collapse: separate;
+border-left-color: rgb(255, 255, 255);
+border-left-style: solid;
+border-left-width: 1px;
+border-right-color: rgb(255, 255, 255);
+border-right-style: solid;
+border-right-width: 1px;
+border-top-color: rgb(255, 255, 255);
+border-top-style: solid;
+border-top-width: 1px;
+color: rgb(0, 0, 0);
+cursor: default;
+display: table-cell;
+font-family: Arial, Verdana, sans-serif;
+font-size: 14px;
+font-weight: bold;
+height: 12px;
+margin-bottom: 0px;
+margin-left: 0px;
+margin-right: 0px;
+margin-top: 0px;
+padding-bottom: 5px;
+padding-left: 15px;
+padding-right: 15px;
+padding-top: 5px;
+text-align: center;
+vertical-align: middle;
+}
+
+.Queues {
+	width: 80%;
+	margin: 0 auto;
+	padding-top: 10px;
+}
+
+/* column view container */
+.column-view-container {
+	width: 100%;
+	margin: 0px;
+	padding: 0px;
+	border: 1px solid #ccc;
+	background: #FFF;
+	display: block;
+	overflow-x: auto;
+	overflow-y: scroll;
+}
+
+/* the composition div for colums */
+.column-view-composition {
+	display: table;
+	white-space: nowrap;	
+}
+
+/**/
+.column {
+	display: table-cell;
+	border-right: 1px solid #999;
+}
+
+.column:last-child {
+/*	border-right: 0;*/
+}
+
+.column:only-child {
+	border-right: 1px solid #999;
+}
+
+/* for error messages */
+.column > p {
+	margin: 10px;
+	color: #666;
+}
+
+/* for column listing */
+.column ul {
+	margin: 0;
+	padding: 0;
+	width: 250px;
+	overflow-y: auto;
+	list-style: none;
+}
+
+.column ul li {
+	position: relative;
+	margin: 0;
+	padding: 10px 20px 10px 10px;
+	overflow: hidden;
+	-o-text-overflow: ellipsis; /* pour Opera 9 */
+	text-overflow: ellipsis; /* pour le reste du monde */
+}
+
+.column ul li:hover {
+	cursor: pointer;
+}
+
+.column ul li i {
+	position: absolute;
+	top: 9px;
+	right: 5px;
+}
+
+.column ul li:hover, .column ul li.active {
+	background: #999999;
+	color: #FFFFFF;
+}
+
+.column ul li:hover a, .column ul li.active a {
+	color: #FFFFFF;
+}
+
+.column ul li.search {
+	margin: 0;
+	padding: 5px;
+}
+
+.column ul li.search input {
+	width: 100%;
+	margin: 0;
+}
+
+
+/* icon type, could be replace with FontAwesome */
+[class^="icon-"], [class*=" icon-"] {
+	display: inline-block;
+	width: 14px;
+	height: 14px;
+	margin-top: 1px;
+	*margin-right: .3em;
+	line-height: 14px;
+	vertical-align: text-top;
+	background-image: url("/otrs-web/skins/Customer/default/images/hColumns/glyphicons-halflings.png");
+	background-position: 14px 14px;
+	background-repeat: no-repeat;
+}
+
+.icon-chevron-right {
+	background-position: -456px -72px;
+}
+
+.icon-globe {
+	#background-position: -336px -144px;
+	background-position: -800px -800px;
+}
+
+.icon-file {
+	background-position: -23px -24px;
+}
@@ -0,0 +1,48 @@
+/* http://meyerweb.com/eric/tools/css/reset/ 
+   v2.0 | 20110126
+   License: none (public domain)
+*/
+
+html, body, div, span, applet, object, iframe,
+h1, h2, h3, h4, h5, h6, p, blockquote, pre,
+a, abbr, acronym, address, big, cite, code,
+del, dfn, em, img, ins, kbd, q, s, samp,
+small, strike, strong, sub, sup, tt, var,
+b, u, i, center,
+dl, dt, dd, ol, ul, li,
+fieldset, form, label, legend,
+table, caption, tbody, tfoot, thead, tr, th, td,
+article, aside, canvas, details, embed, 
+figure, figcaption, footer, header, hgroup, 
+menu, nav, output, ruby, section, summary,
+time, mark, audio, video {
+	margin: 0;
+	padding: 0;
+	border: 0;
+	font-size: 100%;
+	font: inherit;
+	vertical-align: baseline;
+}
+/* HTML5 display-role reset for older browsers */
+article, aside, details, figcaption, figure, 
+footer, header, hgroup, menu, nav, section {
+	display: block;
+}
+body {
+	line-height: 1;
+}
+ol, ul {
+	list-style: none;
+}
+blockquote, q {
+	quotes: none;
+}
+blockquote:before, blockquote:after,
+q:before, q:after {
+	content: '';
+	content: none;
+}
+table {
+	border-collapse: collapse;
+	border-spacing: 0;
+}
 \ No newline at end of file
@@ -1,8 +0,0 @@
-// hColumns by bu <bu@hax4.in>, BSD License
-
-(function(b){var k={nodeSource:function(){return window.alert("dummy source, you need to create a node source")},noContentString:"There is no node here",searchPlaceholderString:"Search...",searchable:!1,customNodeTypeIndicator:{},customNodeTypeHandler:{}},l={folder:function(a,d,c){a.nodeSource(c.id,function(d,c){return d?b.error(d):a.columnView._addColumnList(c,a.columnView)})},link:function(b,d,c){return window.open(c.url)}},m={folder:"icon-chevron-right",link:"icon-globe"},h={init:function(a){var d=
-b.extend(k,a),c=b.extend(l,d.customNodeTypeHandler),f=b.extend(m,d.customNodeTypeIndicator);return this.each(function(){var a=b(this),g=a.data("columnView");h.settings=d;d.columnView=h;d.handlers=c;d.indicators=f;d.container_node=this;g||(a.data("hColumn",d),a.addClass("column-view-container"),b("<div></div>").addClass("column-view-composition").appendTo(a),a.on("click",".column ul li:not('.search')",d.columnView._entryClick),d.nodeSource(null,function(a,c){return a?b.error(a):d.columnView._addColumnList(c)}))})},
-_entryClick:function(){var a=b(this).parents(".column-view-container").data("hColumn"),d=b(this).parents(".column-view-container"),c=b(this).parents(".column"),f=b(this).parents(".column").index(),e=b(this).data("node-type"),g=b(this).data("node-data");b(d).find(".column-view-composition .column:gt("+f+")").remove();c.find(".active").removeClass("active");b(this).addClass("active");return a.handlers[e](a,this,g)},_addColumnList:function(a,d){var c=d?d:this,f=b("<ul></ul>");if(0===a.length)return f=
-b("<p></p>").text(d.settings.noContentString),c._addColumn(f,c);c.settings.searchable&&c._addColumnSearch(f);for(var e=0;e<a.length;e++){var g=b(document.createElement("li")).data("node-id",a[e].id).data("node-type",a[e].type).data("node-data",a[e]).attr("title",a[e].label),h=b(document.createElement("i")).addClass(c.settings.indicators[a[e].type]);g[0].appendChild(document.createTextNode(a[e].label));g[0].appendChild(h[0]);f[0].appendChild(g[0])}return c._addColumn(f,c)},_addColumnSearch:function(a){b('<li class="search"><input type="text" placeholder=" '+
-this.settings.searchPlaceholderString+'"></li>').on("keyup","input",function(a){var c=b(this).val();2<=c.length?b(this).closest("li").siblings().each(function(){""!==c&&-1===b(this).data("node-data").label.toLowerCase().indexOf(c.toLowerCase())?b(this).hide():b(this).show()}):b(this).closest("li").siblings().show()}).appendTo(a)},_addColumn:function(a,d){var c=b("<div></div>").addClass("column");c.append(a);b(d.settings.container_node).find(".column-view-composition").append(c);b(d.settings.container_node).scrollLeft(b(".column-view-composition").width())}};
-b.fn.hColumns=function(a){if(h[a])return h[a].apply(this,Array.prototype.slice.call(arguments,1));if("object"!==typeof a&&a)b.error("Method "+a+" does not exist on jQuery.hColumns");else return h.init.apply(this,arguments)}})(jQuery);
@@ -1,82 +0,0 @@
-body {
-    background: #f5f5f5;
-    font-family: "Arial", sans-serif;
-}
-
-.container {
-    padding: 2em;
-}
-
-h1 {
-    color: #000;
-    font-size: 2em;
-
-    margin: 0.75em 0;
-}
-
-h1 small {
-    color: #ccc;
-    font-size: 0.5em;
-}
-
-img {
-    margin: 20px;
-}
-
-h2 {
-    margin: 1em 0;
-
-    font-size: 1.25em;
-    color: #999;
-}
-
-ol {
-    margin-left: 2em;
-
-    list-style: upper-roman;
-}
-
-ol li {
-    margin: 20px;
-}
-
-.code-block {
-    border: 1px solid #ccc;
-    background: #fff;
-
-    margin: 1em;
-    padding: 1em;
-}
-
-.code-block strong {
-    display: block;
-    
-    margin: 1em;
-    font-weight: 700;
-}
-
-.code-block strong.minor {
-    font-weight: 400;
-    color: #666;
-}
-
-.code-block pre {
-    padding: 10px;
-
-    font-family: monospace;
-}
-
-.code-block p {
-    padding: 0 30px;
-
-    margin: 10px 0;
-
-    font-size: 13px;
-}
-
-.code-block ol li {
-    font-size: 13px;
-    margin: 5px;
-    line-height: 20px;
-}
-
@@ -1,163 +0,0 @@
-/*.ChooseQueue {	
-	border-bottom-style: solid;
-	border-width: 1px;
-	padding: 5px;
-	margin-top: 5px;
-	margin-left: 10px;
-}*/
-
-.ChooseQueue {
-	background-color: rgb(198, 222, 255);
-background-image: none;
-background-position: 0px 0px;
-background-repeat: repeat-x;
-border-bottom-color: rgb(255, 255, 255);
-border-bottom-style: solid;
-border-bottom-width: 0px;
-border-collapse: separate;
-border-left-color: rgb(255, 255, 255);
-border-left-style: solid;
-border-left-width: 1px;
-border-right-color: rgb(255, 255, 255);
-border-right-style: solid;
-border-right-width: 1px;
-border-top-color: rgb(255, 255, 255);
-border-top-style: solid;
-border-top-width: 1px;
-color: rgb(0, 0, 0);
-cursor: default;
-display: table-cell;
-font-family: Arial, Verdana, sans-serif;
-font-size: 14px;
-font-weight: bold;
-height: 12px;
-margin-bottom: 0px;
-margin-left: 0px;
-margin-right: 0px;
-margin-top: 0px;
-padding-bottom: 5px;
-padding-left: 15px;
-padding-right: 15px;
-padding-top: 5px;
-text-align: center;
-vertical-align: middle;
-}
-
-.Queues {
-	width: 80%;
-	margin: 0 auto;
-	padding-top: 10px;
-}
-
-/* column view container */
-.column-view-container {
-	width: 100%;
-	margin: 0px;
-	padding: 0px;
-	border: 1px solid #ccc;
-	background: #FFF;
-	display: block;
-	overflow-x: auto;
-	overflow-y: hidden;
-}
-
-/* the composition div for colums */
-.column-view-composition {
-	display: table;
-	white-space: nowrap;
-}
-
-/**/
-.column {
-	display: table-cell;
-	border-right: 1px solid #999;
-}
-
-.column:last-child {
-/*	border-right: 0;*/
-}
-
-.column:only-child {
-	border-right: 1px solid #999;
-}
-
-/* for error messages */
-.column > p {
-	margin: 10px;
-	color: #666;
-}
-
-/* for column listing */
-.column ul {
-	margin: 0;
-	padding: 0;
-	width: 250px;
-	overflow-y: auto;
-	list-style: none;
-}
-
-.column ul li {
-	position: relative;
-	margin: 0;
-	padding: 10px 20px 10px 10px;
-	overflow: hidden;
-	-o-text-overflow: ellipsis; /* pour Opera 9 */
-	text-overflow: ellipsis; /* pour le reste du monde */
-}
-
-.column ul li:hover {
-	cursor: pointer;
-}
-
-.column ul li i {
-	position: absolute;
-	top: 9px;
-	right: 5px;
-}
-
-.column ul li:hover, .column ul li.active {
-	background: #999999;
-	color: #FFFFFF;
-}
-
-.column ul li:hover a, .column ul li.active a {
-	color: #FFFFFF;
-}
-
-.column ul li.search {
-	margin: 0;
-	padding: 5px;
-}
-
-.column ul li.search input {
-	width: 100%;
-	margin: 0;
-}
-
-
-/* icon type, could be replace with FontAwesome */
-[class^="icon-"], [class*=" icon-"] {
-	display: inline-block;
-	width: 14px;
-	height: 14px;
-	margin-top: 1px;
-	*margin-right: .3em;
-	line-height: 14px;
-	vertical-align: text-top;
-	background-image: url("/otrs-web/skins/Customer/default/images/hColumns/glyphicons-halflings.png");
-	background-position: 14px 14px;
-	background-repeat: no-repeat;
-}
-
-.icon-chevron-right {
-	background-position: -456px -72px;
-}
-
-.icon-globe {
-	#background-position: -336px -144px;
-	background-position: -800px -800px;
-}
-
-.icon-file {
-	background-position: -23px -24px;
-}
@@ -1,48 +0,0 @@
-/* http://meyerweb.com/eric/tools/css/reset/ 
-   v2.0 | 20110126
-   License: none (public domain)
-*/
-
-html, body, div, span, applet, object, iframe,
-h1, h2, h3, h4, h5, h6, p, blockquote, pre,
-a, abbr, acronym, address, big, cite, code,
-del, dfn, em, img, ins, kbd, q, s, samp,
-small, strike, strong, sub, sup, tt, var,
-b, u, i, center,
-dl, dt, dd, ol, ul, li,
-fieldset, form, label, legend,
-table, caption, tbody, tfoot, thead, tr, th, td,
-article, aside, canvas, details, embed, 
-figure, figcaption, footer, header, hgroup, 
-menu, nav, output, ruby, section, summary,
-time, mark, audio, video {
-	margin: 0;
-	padding: 0;
-	border: 0;
-	font-size: 100%;
-	font: inherit;
-	vertical-align: baseline;
-}
-/* HTML5 display-role reset for older browsers */
-article, aside, details, figcaption, figure, 
-footer, header, hgroup, menu, nav, section {
-	display: block;
-}
-body {
-	line-height: 1;
-}
-ol, ul {
-	list-style: none;
-}
-blockquote, q {
-	quotes: none;
-}
-blockquote:before, blockquote:after,
-q:before, q:after {
-	content: '';
-	content: none;
-}
-table {
-	border-collapse: collapse;
-	border-spacing: 0;
-}
 \ No newline at end of file
1	#!/bin/bash	1	#!/bin/bash
2	LOCAL="$PWD"	2	LOCAL="$PWD"
3	cd /opt/otrs	3	cd /opt/otrs
4	-bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/QueuesPanel.sopm "$LOCAL"/	4	+bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/src/QueuesPanel.sopm "$LOCAL"/dist/
5	cd $LOCAL	5	cd $LOCAL
	@@ -1,5 +0,0 @@	@@ -1,5 +0,0 @@
1	-#!/bin/bash
2	-LOCAL="$PWD"
3	-cd /opt/otrs
4	-bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/QueuePanelUFSC.sopm "$LOCAL"/
5	-cd $LOCAL
	@@ -1,154 +0,0 @@		@@ -1,154 +0,0 @@
1	-<?xml version="1.0" encoding="UTF-8" ?>
2	-<otrs_config init="Application" version="1.0">
3	- <ConfigItem Name="CustomerFrontend::Module###QueuesPanel" Required="0" Valid="1">
4	- <Description>FrontendModuleRegistration for QueuesPanel module.</Description>
5	- <Group>Ticket</Group>
6	- <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
7	- <Setting>
8	- <FrontendModuleReg>
9	- <Description>Module for choosing main queues to open tickets</Description>
10	- <NavBarName>QueuesPanel</NavBarName>
11	- <NavBar>
12	- <Description>Queues panel</Description>
13	- <Name>Queues panel</Name>
14	- <Link>Action=QueuesPanel</Link>
15	- <NavBar>QueuesPanel</NavBar>
16	- <Type>Menu</Type>
17	- <Prio>8400</Prio>
18	- </NavBar>
19	-
20	- <!-- JQueryPlugin for colums -->
21	- <Loader>
22	- <JavaScript>thirdparty/hColumns/jquery.hcolumns.min.js</JavaScript>
23	- <CSS>QueuesPanel.css</CSS>
24	- <CSS>hColumns/hcolumns.css</CSS>
25	- <CSS>hColumns/hcolumns-intro.css</CSS>
26	- <CSS>hColumns/reset.css</CSS>
27	- </Loader>
28	- </FrontendModuleReg>
29	- </Setting>
30	- </ConfigItem>
31	-
32	- <ConfigItem Name="PublicFrontend::Module###QueuesPanelPublic" Required="0" Valid="1">
33	- <Description>FrontendModuleRegistration for QueuesPanelPublic module.</Description>
34	- <Group>Framework</Group>
35	- <SubGroup>Frontend::Public::ModuleRegistration</SubGroup>
36	- <Setting>
37	- <FrontendModuleReg>
38	- <Description>Module for choosing main queues to open tickets</Description>
39	- <NavBarName>QueuesPanel</NavBarName>
40	- <NavBar>
41	- <Description>Queues panel</Description>
42	- <Name>Queues panel</Name>
43	- <Link>Action=QueuesPanelPublic</Link>
44	- <NavBar>QueuesPanel</NavBar>
45	- <Type>Menu</Type>
46	- <Prio>8400</Prio>
47	- </NavBar>
48	- <!-- JQueryPlugin for colums -->
49	- <Loader>
50	- <JavaScript>thirdparty/hColumns/jquery.hcolumns.min.js</JavaScript>
51	- <CSS>QueuesPanel.css</CSS>
52	- <CSS>hColumns/hcolumns.css</CSS>
53	- <CSS>hColumns/hcolumns-intro.css</CSS>
54	- <CSS>hColumns/reset.css</CSS>
55	- </Loader>
56	- </FrontendModuleReg>
57	- </Setting>
58	- </ConfigItem>
59	-
60	-
61	- <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###MessageChooseQueuePublic"
62	- Required="0" Valid="1">
63	- <Description>Message to let the user choose a queue.</Description>
64	- <Group>Ticket</Group>
65	- <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
66	- <Setting>
67	- <String Regex="">Escolha o local para o qual deseja atendimento</String>
68	- </Setting>
69	- </ConfigItem>
70	-
71	- <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###MessageChooseQueue"
72	- Required="0" Valid="1">
73	- <Description>Message to let the user choose a queue.</Description>
74	- <Group>Ticket</Group>
75	- <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
76	- <Setting>
77	- <String Regex="">Escolha o local para o qual deseja atendimento</String>
78	- </Setting>
79	- </ConfigItem>
80	-
81	- <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###IgnoreQueuesIDs"
82	- Required="0" Valid="1">
83	- <Description>Queues IDs to not show in panel (comma separated).</Description>
84	- <Group>Ticket</Group>
85	- <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
86	- <Setting>
87	- <String Regex=""></String>
88	- </Setting>
89	- </ConfigItem>
90	-
91	- <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###CustomHeaderFooterID"
92	- Required="0" Valid="1">
93	- <Description>Customer footer/header suffix, if used.</Description>
94	- <Group>Ticket</Group>
95	- <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
96	- <Setting>
97	- <String Regex=""></String>
98	- </Setting>
99	- </ConfigItem>
100	-
101	- <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###ExtraQueues"
102	- Required="0" Valid="1">
103	- <Description>Extra queues to show in panel. Format: One per Line, Name\|URL</Description>
104	- <Group>Ticket</Group>
105	- <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
106	- <Setting>
107	- <TextArea></TextArea>
108	- </Setting>
109	- </ConfigItem>
110	-
111	- <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###ExtraQueuesPublic"
112	- Required="0" Valid="1">
113	- <Description>Extra queues to show in panel, for public access. Format: One per Line, Name\|URL</Description>
114	- <Group>Ticket</Group>
115	- <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
116	- <Setting>
117	- <TextArea></TextArea>
118	- </Setting>
119	- </ConfigItem>
120	-
121	- <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###CustomJS"
122	- Required="0" Valid="1">
123	- <Description>Extra JS if necessary</Description>
124	- <Group>Ticket</Group>
125	- <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
126	- <Setting>
127	- <TextArea></TextArea>
128	- </Setting>
129	- </ConfigItem>
130	-
131	-
132	-
133	- <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###NewTicketURL"
134	- Required="0" Valid="1">
135	- <Description>Base URL to call to create ticket, queue ID added to the end</Description>
136	- <Group>Ticket</Group>
137	- <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
138	- <Setting>
139	- <String>/otrs/customer.pl?Action=NewTicketWizard;QueueID=</String>
140	- </Setting>
141	- </ConfigItem>
142	-
143	- <ConfigItem Name="Ticket::Frontend::Customer::QueuesPanel###NewTicketURLPublic"
144	- Required="0" Valid="1">
145	- <Description>Base URL to call to create ticket, queue ID added to the end</Description>
146	- <Group>Ticket</Group>
147	- <SubGroup>Frontend::Customer::QueuesPanel</SubGroup>
148	- <Setting>
149	- <String>/otrs/public.pl?Action=NewTicketWizardPublic;QueueID=</String>
150	- </Setting>
151	- </ConfigItem>
152	-
153	-
154	-</otrs_config>
155	\ No newline at end of file	0	\ No newline at end of file
	@@ -1,38 +0,0 @@		@@ -1,38 +0,0 @@
1	-# Kernel/Modules/pt_BR_QueuesPanel.pm - translations for QueuesPanel
2	-#
3	-# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
4	-# Version 01/08/2015 - Adjustments for OTRS 4
5	-#
6	-# --
7	-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
8	-# the enclosed file COPYING for license information (AGPL). If you
9	-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
10	-# --
11	-package Kernel::Language::pt_BR_QueuesPanel;
12	-
13	-use strict;
14	-use warnings;
15	-use utf8;
16	-
17	-sub Data {
18	- my $Self = shift;
19	-
20	- $Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
21	- $Self->{Translation}->{'Started at: '} = 'Iniciada em:';
22	- $Self->{Translation}->{'Queues panel'} = 'Novo chamado';
23	- $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o serviço para o qual deseja suporte';
24	- $Self->{Translation}->{'Message to let the user choose a queue.'} = 'Mensagem para o usuário escolher a fila';
25	- $Self->{Translation}->{'Queues IDs to not show in panel (comma separated).'} = 'IDs das filas que não devem aparecer no painel (separados por vírgula)';
26	- $Self->{Translation}->{'Customer footer/header suffix, if used.'} = 'Sufixo personalizado de cabeçalho/rodapé, se usado';
27	- $Self->{Translation}->{'Base URL to call to create ticket, queue ID added to the end'} = 'URl para criar ticket - id da fila adicionado ao final';
28	- $Self->{Translation}->{'Extra queues to show in panel. Format: One per Line, Name\|URL'} = 'Filas extra, com URLs especiais. Formato: Nome\|URL';
29	- $Self->{Translation}->{'Extra queues to show in panel, for public access. Format: One per Line, Name\|URL'} = 'Filas extra no modo público, com URLs especiais. Formato: Nome\|URL';
30	-
31	-
32	-
33	-
34	-
35	-
36	- return 1;
37	-}
38	-1;
39	\ No newline at end of file	0	\ No newline at end of file
	@@ -1,27 +0,0 @@		@@ -1,27 +0,0 @@
1	-# Kernel/Modules/pt_BR_QueuesPanelPublic.pm - translations for QueuesPanelPublic
2	-#
3	-# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
4	-# Version 01/08/2015 - Adjustments for OTRS 4
5	-#
6	-# --
7	-# --
8	-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
9	-# the enclosed file COPYING for license information (AGPL). If you
10	-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
11	-# --
12	-package Kernel::Language::pt_BR_QueuesPanelPublic;
13	-
14	-use strict;
15	-use warnings;
16	-use utf8;
17	-
18	-sub Data {
19	- my $Self = shift;
20	-
21	- $Self->{Translation}->{'The following maintenances are in progress'} = 'As seguintes manutenções estão ocorrendo';
22	- $Self->{Translation}->{'Started at: '} = 'Iniciada em:';
23	- $Self->{Translation}->{'Queues panel'} = 'Novo chamado';
24	- $Self->{Translation}->{'Choose the service to ask for support'} = 'Escolha o serviço para o qual deseja suporte';
25	- return 1;
26	-}
27	-1;
28	\ No newline at end of file	0	\ No newline at end of file
	@@ -1,71 +0,0 @@	@@ -1,71 +0,0 @@
1	-# --
2	-# Kernel/Modules/QueuesPanel.pm - frontend module for choosing top queues
3	-#
4	-# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
5	-# Version 01/08/2015 - Support for OTRS 4.0.3
6	-#
7	-# --
8	-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
9	-# the enclosed file COPYING for license information (AGPL). If you
10	-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
11	-# --
12	-package Kernel::Modules::QueuesPanel;
13	-
14	-use strict;
15	-use warnings;
16	-
17	-use Kernel::System::VariableCheck qw(:all);
18	-
19	-our @ObjectDependencies = (
20	-"Kernel::System::Web::Request",
21	-"Kernel::System::DB",
22	-"Kernel::Output::HTML::Layout",
23	-"KerneL::System::Log",
24	-"Kernel::Config",
25	-"Kernel::System::Queue",
26	-"Kernel::System::QueuesPanel");
27	-
28	-sub new {
29	- my ( $Type, %Param ) = @_;
30	-
31	- # allocate new hash for object
32	- my $Self = {%Param};
33	- bless( $Self, $Type );
34	-
35	- return $Self;
36	-}
37	-
38	-sub Run {
39	- my ( $Self, %Param ) = @_;
40	- my %Data = ();
41	-
42	- my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
43	- my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
44	-
45	- $Self->{Config} = $ConfigObject->Get("Ticket::Frontend::Customer::QueuesPanel");
46	- my $msgChooseService = $Self->{Config}->{"MessageChooseQueue"};
47	- my $ignoreQueuesIDs = $Self->{Config}->{"IgnoreQueuesIDs"};
48	- my $customHeaderFooterID = $Self->{Config}->{"CustomHeaderFooterID"};
49	- my $extraQueues = $Self->{Config}->{"ExtraQueues"};
50	- my $URL = $Self->{Config}->{"NewTicketURL"};
51	- my $customJS = $Self->{Config}->{"CustomJS"};
52	-
53	- my $queuesPanelBuilder = $Kernel::OM->Get("Kernel::System::QueuesPanel");
54	-
55	- $Data{"CustomJS"} = $customJS;
56	- $Data{"QueueJS"} = $queuesPanelBuilder->BuildQueuesJS(IgnoreQueuesIDs => $ignoreQueuesIDs, ExtraQueues => $extraQueues, URL => $URL);
57	-
58	- $Data{MsgChooseQueue} = $msgChooseService;
59	-
60	- # build output
61	- my $Output = $LayoutObject->CustomerHeader( Type => $customHeaderFooterID, Title => $LayoutObject->{LanguageObject}->Translate("Queues panel") );
62	-
63	- $Output .= $LayoutObject->Output(
64	- Data => \%Data,
65	- TemplateFile => 'QueuesPanel',
66	- );
67	- $Output .= $LayoutObject->CustomerFooter(Type => $customHeaderFooterID);
68	- return $Output;
69	-}
70	-
71	-1;
	@@ -1,91 +0,0 @@	@@ -1,91 +0,0 @@
1	-# --
2	-# Kernel/Modules/QueuesPanelPublic.pm - frontend module for choosing top queues
3	-#
4	-# Copyright (C) SeTIC - UFSC - http://setic.ufsc.br/
5	-# Version 01/12/2015 - Support for OTRS 4.0.3
6	-#
7	-# --
8	-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
9	-# the enclosed file COPYING for license information (AGPL). If you
10	-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
11	-# --
12	-package Kernel::Modules::QueuesPanelPublic;
13	-
14	-use strict;
15	-use warnings;
16	-
17	-use Kernel::System::VariableCheck qw(:all);
18	-
19	-our @ObjectDependencies = (
20	-"Kernel::System::Web::Request", # OLD ParamObject
21	-"Kernel::System::DB",
22	-"Kernel::Output::HTML::Layout",
23	-"KerneL::System::Log",
24	-"Kernel::Config",
25	-"Kernel::System::Queue",
26	-"Kernel::System::QueuesPanel");
27	-
28	-sub new {
29	- my ( $Type, %Param ) = @_;
30	-
31	- # allocate new hash for object
32	- my $Self = {%Param};
33	- bless( $Self, $Type );
34	-
35	- return $Self;
36	-}
37	-
38	-sub Run {
39	- my ( $Self, %Param ) = @_;
40	- my %Data = ();
41	-
42	- my $ParamObject = $Kernel::OM->Get("Kernel::System::Web::Request");
43	- my $LayoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
44	- my $ConfigObject = $Kernel::OM->Get("Kernel::Config");
45	-
46	- ## Se recebeu o ticket, significa que usuario já está autenticado
47	- if ( $ParamObject->GetParam( Param => "ticket" ) ) {
48	- my $retorno = $LayoutObject->Redirect( OP => "Action=QueuesPanel", );
49	- $retorno =~ s/public/customer/g;
50	- return $retorno;
51	- }
52	-
53	- ## Se tiver parametro para tentar autenticar, repassa ao CAS com gateway
54	- if ( $ParamObject->GetParam( Param => "autenticar" ) ) {
55	- my $url =
56	- $ConfigObject->Get('Customer::AuthModule::CAS::CASUrl')
57	- . "/login?gateway=true&service="
58	- . "https://"
59	- . $ENV{SERVER_NAME}
60	- . $ENV{SCRIPT_NAME}
61	- . "?Action=QueuesPanelPublic";
62	- return $LayoutObject->Redirect( ExtURL => $url, );
63	- }
64	-
65	- $Self->{Config} = $Self->{ConfigObject}->Get("Ticket::Frontend::Customer::QueuesPanel");
66	- my $msgChooseService = $Self->{Config}->{"MessageChooseQueuePublic"};
67	- my $ignoreQueuesIDs = $Self->{Config}->{"IgnoreQueuesIDs"};
68	- my $customHeaderFooterID = $Self->{Config}->{"CustomHeaderFooterID"};
69	- my $extraQueues = $Self->{Config}->{"ExtraQueuesPublic"};
70	- my $URL = $Self->{Config}->{"NewTicketURLPublic"};
71	- my $customJS = $Self->{Config}->{"CustomJS"};
72	-
73	- my $queuesPanelBuilder = $Kernel::OM->Get("Kernel::System::QueuesPanel");
74	-
75	- $Data{"CustomJS"} = $customJS;
76	- $Data{"QueueJS"} = $queuesPanelBuilder->BuildQueuesJS(IgnoreQueuesIDs => $ignoreQueuesIDs, ExtraQueues => $extraQueues, URL => $URL);
77	- $Data{MsgChooseQueue} = $msgChooseService;
78	-
79	- # build output
80	- my $Output =
81	- $LayoutObject->CustomerHeader( Type => $customHeaderFooterID, Title => $LayoutObject->{LanguageObject}->Translate("New ticket") );
82	-
83	- $Output .= $LayoutObject->Output(
84	- Data => \%Data,
85	- TemplateFile => 'QueuesPanel',
86	- );
87	- $Output .= $LayoutObject->CustomerFooter(Type => $customHeaderFooterID);
88	- return $Output;
89	-}
90	-
91	-1;
	@@ -1,33 +0,0 @@	@@ -1,33 +0,0 @@
1	-# --
2	-# CustomerFooterQPUFSC.tt - Footer para Queues Panel na UFSC
3	-# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
4	-# --
5	-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
6	-# the enclosed file COPYING for license information (AGPL). If you
7	-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
8	-# --
9	-
10	-<div id="footerF" align="center" style="bottom: 10px; width: 100%; margin-top: 18px; margin-bottom: 8px;" class="noPrint">
11	-
12	-<div style="font-size: 0px;">
13	-<div style="height: 2px; width: 100%; background-image: url('/otrs-web/skins/Customer/default/images/queues-panel/separador.gif'); background-repeat: repeat-x; background-position: 0 50%;"></div>
14	-</div>
15	- <br><a href="http://www.setic.ufsc.br" target="_blank"><img src="/otrs-web/skins/Customer/default/images/queues-panel/setic.png" style="border-style: none"></a>
16	- <br>
17	- <div style="margin-top: 4px;"><span style="color: #BBBBBB;">© SeTIC - Superintendência de Governança Eletrônica e Tecnologia da Informação e Comunicação</span>
18	- </div>
19	- <div id="Footer" class="ARIARoleContentinfo">
20	-[% RenderBlockStart("Banner") %]
21	- <a href="http://www.otrs.com/" title="[% Config("Product") %] [% Config("Version") %]" target="_blank">[% Translate("Powered by") \| html %] [% Config("Product") %] [% Config("Version").remove('\.0\..*') %]</a>
22	-[% RenderBlockEnd("Banner") %]
23	- <div class="Clear"></div>
24	-</div>
25	-</div>
26	-
27	-
28	-
29	-
30	-[% InsertTemplate("CustomerFooterJS.tt") %]
31	-
32	-</body>
33	-</html>
	@@ -1,159 +0,0 @@	@@ -1,159 +0,0 @@
1	-# --
2	-# CustomerHTMLHeadUFSC.tt - provides FSC global HTML header
3	-# Copyright (C) 2015, SeTIC - UFSC - http://setic.ufsc.br/
4	-# --
5	-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
6	-# the enclosed file COPYING for license information (AGPL). If you
7	-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
8	-# --
9	-<head>
10	- <meta http-equiv="Content-type" content="text/html;charset=utf-8" />
11	-[% RenderBlockStart("MetaHttpEquivRefresh") %]
12	-[% INCLUDE "HTMLHeadRefresh.tt" %]
13	-[% RenderBlockEnd("MetaHttpEquivRefresh") %]
14	-[% RenderBlockStart("MetaLink") %]
15	- <link rel="[% Data.Rel \| html %]" type="[% Data.Type \| html %]" title="[% Data.Title \| html %]" href="[% Data.Href %]" />
16	-[% RenderBlockEnd("MetaLink") %]
17	- <link rel="shortcut icon" href="[% Config("Frontend::ImagePath") %]icons/product.ico" type="image/ico" />
18	-
19	-[% RenderBlockStart("CommonCSS") %]
20	- <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin \| uri %]/[% Data.CSSDirectory \| html %]/[% Data.Filename \| html %]" />
21	-[% RenderBlockEnd("CommonCSS") %]
22	-
23	-[% RenderBlockStart("CommonCSS_IE8") %]
24	-<!--[if IE 7]>
25	- <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin \| uri %]/[% Data.CSSDirectory \| html %]/[% Data.Filename \| html %]" />
26	- <![endif]-->
27	-[% RenderBlockEnd("CommonCSS_IE8") %]
28	-
29	-[% RenderBlockStart("ModuleCSS") %]
30	- <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin \| uri %]/[% Data.CSSDirectory \| html %]/[% Data.Filename \| html %]" />
31	-[% RenderBlockEnd("ModuleCSS") %]
32	-
33	-[% RenderBlockStart("ModuleCSS_IE8") %]
34	-<!--[if IE 7]>
35	- <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/[% Data.Skin \| uri %]/[% Data.CSSDirectory \| html %]/[% Data.Filename \| html %]" />
36	- <![endif]-->
37	-[% RenderBlockEnd("ModuleCSS_IE8") %]
38	-
39	- <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/ui-theme/jquery-ui.css" />
40	- <link rel="stylesheet" type="text/css" href="[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/jstree-theme/default/style.css" />
41	-
42	-[% RenderBlockStart("HeaderLogoCSS") %]
43	- <style type="text/css">
44	- #Header #Logo {
45	- background-image: [% Data.URL \| html %];
46	- top: [% Data.StyleTop \| html %];
47	- right: [% Data.StyleRight \| html %];
48	- width: [% Data.StyleWidth \| html %];
49	- height: [% Data.StyleHeight \| html %];
50	- }
51	- </style>
52	-[% RenderBlockEnd("HeaderLogoCSS") %]
53	-
54	- <style type="text/css">
55	- @font-face {
56	- font-family: 'FontAwesome';
57	- src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?v=4.1.0');
58	- src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?#iefix&v=4.1.0') format('embedded-opentype'),
59	- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.woff?v=4.1.0') format('woff'),
60	- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.ttf?v=4.1.0') format('truetype'),
61	- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.svg#fontawesomeregular?v=4.1.0') format('svg');
62	- font-weight: normal;
63	- font-style: normal;
64	- }
65	-
66	- /* Fix poor font rendering on chrome based browsers on windows */
67	- @media all and (-webkit-min-device-pixel-ratio:0) {
68	- @font-face {
69	- font-family: 'FontAwesome';
70	- src: url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.svg#fontawesomeregular') format('svg'),
71	- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.eot?#iefix&v=4.1.0') format('embedded-opentype'),
72	- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.woff?v=4.1.0') format('woff'),
73	- url('[% Config("Frontend::WebPath") %]skins/Customer/default/css/thirdparty/fontawesome/fontawesome-webfont.ttf?v=4.1.0') format('truetype');
74	- font-weight: normal;
75	- font-style: normal;
76	- }
77	- }
78	- </style>
79	-
80	-<!--[if IE 8]>
81	- <script type="text/javascript">
82	- /* Fix initial font rendering on IE8 for FontAwesome */
83	- (function() {
84	- var head = document.getElementsByTagName('head')[0],
85	- style = document.createElement('style');
86	- style.type = 'text/css';
87	- style.styleSheet.cssText = ':before,:after{content:none !important;}';
88	- head.appendChild(style);
89	- setTimeout(function(){
90	- head.removeChild(style);
91	- }, 0);
92	- }());
93	- </script>
94	- <![endif]-->
95	-
96	- <style type="text/css">
97	- #header {
98	- height: 90px;
99	- background-image: url("/otrs-web/skins/Customer/default/images/queues-panel/cabecalhoUFSC.jpg");
100	- background-position: bottom left;
101	- padding-left: 30px;
102	- padding-top: 0px;
103	- font-family: Verdana, Arial, sans-serif;
104	- margin-bottom: 20px;
105	- }
106	-
107	- .tabstyles {
108	- border-collapse: separate;
109	- display: inline;
110	- font-family: Verdana, Arial, sans-serif;
111	- font-size: 11px;
112	- height: auto;
113	- margin-bottom: 0px;
114	- margin-left: 0px;
115	- margin-right: 0px;
116	- margin-top: 0px;
117	- padding-bottom: 0px;
118	- padding-left: 0px;
119	- padding-right: 0px;
120	- padding-top: 0px;
121	- width: auto;
122	-vertical-align: bottom;
123	- }
124	-
125	- .atalhoMenuLogo {
126	- text-align: right;
127	- vertical-align: bottom;
128	- color: #0000ee;
129	- }
130	-
131	- .titleText {
132	- FONT-SIZE: 16px;
133	- FONT-WEIGHT: bold;
134	- FONT-FAMILY: Arial, Helvetica, sans-serif;
135	- text-align: left;
136	- margin-left: 10px;
137	-}
138	-
139	- body {
140	- background: white;
141	- FONT-FAMILY: Arial, Helvetica, sans-serif;
142	- text-align: left;
143	- font-size: 12px;
144	-}
145	- }
146	-
147	-
148	-
149	- </style>
150	-
151	-
152	- <title>[% Data.TitleArea \| html %] [% Config("ProductName") %]</title>
153	-
154	-
155	-
156	-
157	-[% INCLUDE "HTMLHeadBlockEvents.tt" %]
158	-
159	-</head>
	@@ -1,40 +0,0 @@	@@ -1,40 +0,0 @@
1	-# --
2	-# CustomerHeaderQPUFSC.tt - provides global HTML header for UFSC
3	-# Copyright (C) 2015, SeTIC - UFSC - http://setic.ufsc.br/
4	-# --
5	-# This software comes with ABSOLUTELY NO WARRANTY. For details, see
6	-# the enclosed file COPYING for license information (AGPL). If you
7	-# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
8	-# --
9	-[%- INCLUDE "HTTPHeaders.tt" -%]
10	-
11	-<!DOCTYPE html>
12	-<html>
13	-[% InsertTemplate("Copyright.tt") %]
14	-[% InsertTemplate("CustomerHTMLHeadQPUFSC.tt") %]
15	-
16	-
17	-<body class="NoJavaScript">
18	- <div id="header" class="noPrint">
19	- <table border="0" width="100%">
20	- <tbody>
21	- <tr style="height: 88px; vertical-align: bottom;">
22	- <td class="atalhoMenuLogo"><span class="tabstyles">
23	- <a href="http://servicosti.ufsc.br/">Catálogo de serviços</a> \| <a href="/otrs/customer.pl?Action=CustomerTicketOverview">Meus chamados</a></span>
24	- </td>
25	- </tr>
26	- </tbody>
27	- </table>
28	- </div>
29	-
30	-<table id="titulo" width="100%" cellpadding="0" cellspacing="0">
31	- <tbody><tr>
32	- <td align="left" valign="top"><span class="titleText">PAI - <span style="font-weight: bolder">P</span>ortal de <span style="font-weight: bolder">A</span>tendimento <span style="font-weight: bolder">I</span>nstitucional</span></td>
33	- <td align="left" valign="top" width="1"></td>
34	- </tr>
35	- </tbody></table>
36	-<div style="font-size: 0px;">
37	-<div style="height: 2px; width: 100%; background-image: url('/otrs-web/skins/Customer/default/images/queues-panel/separador.gif'); background-repeat: repeat-x; background-position: 0 50%;"></div>
38	-</div>
39	-
40	-<!-- end header -->