Commit 3225926433d6a0c7bcd7627cf72bd4da28fbe42e

Authored by Rodrigo Goncalves
1 parent 44efb05c
Exists in master

Refactoring para OTRS 6

.gitignore 0 → 100644
... ... @@ -0,0 +1 @@
  1 +dist/*
... ...
AgentsPerQueue.sopm
... ... @@ -1,22 +0,0 @@
1   -<?xml version="1.0" encoding="utf-8" ?>
2   -<otrs_package version="1.0">
3   - <Name>AgentsPerQueue</Name>
4   - <Version>1.2.0</Version>
5   - <Framework>5.0.x</Framework>
6   - <Vendor>SeTIC - UFSC</Vendor>
7   - <URL>http://setic.ufsc.br</URL>
8   - <License>GPLv2</License>
9   - <Description>Agents per queue</Description>
10   - <ChangeLog Version="1.2.0">Adjustments for OTRS 5.0.x</ChangeLog>
11   - <ChangeLog Version="1.1.0">Adjustments for OTRS 4.0.4</ChangeLog>
12   - <Description>Agents per queue module</Description>
13   - <IntroInstall Type="post" Title="Thank you">Agents per queue module installed successfully!</IntroInstall>
14   - <BuildDate>?</BuildDate>
15   - <BuildHost>?</BuildHost>
16   - <Filelist>
17   - <File Permission="644" Location="Kernel/Config/Files/AgentsPerQueue.xml"></File>
18   - <File Permission="644" Location="Kernel/Language/pt_BR_AgentsPerQueue.pm"></File>
19   - <File Permission="644" Location="Kernel/Modules/AgentsPerQueue.pm"></File>
20   - <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/AgentsPerQueue.tt"></File>
21   - </Filelist>
22   -</otrs_package>
23 0 \ No newline at end of file
CreateOpm.sh
1 1 #!/bin/bash
2 2 LOCAL="$PWD"
3 3 cd /opt/otrs
4   -bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/AgentsPerQueue.sopm "$LOCAL"/
  4 +bin/otrs.Console.pl Dev::Package::Build "$LOCAL"/src/AgentsPerQueue.sopm "$LOCAL"/dist
5 5 cd $LOCAL
... ...
Kernel/Config/Files/AgentsPerQueue.xml
... ... @@ -1,27 +0,0 @@
1   -<?xml version="1.0" encoding="UTF-8" ?>
2   -<otrs_config init="Application" version="1.0">
3   -
4   - <!-- Módulo Matriz -->
5   - <ConfigItem Name="Frontend::Module###AgentsPerQueue" Required="0" Valid="1">
6   - <Description Translatable="1">FrontendModuleRegistration for AgentsPerQueue module.</Description>
7   - <Group>Framework</Group>
8   - <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
9   - <Setting>
10   - <FrontendModuleReg>
11   - <Description>Module for publishing agents per queue matrix</Description>
12   - <NavBarName>Service</NavBarName>
13   - <NavBar>
14   - <Description>Agents per queue matrix</Description>
15   - <Name>Agents per queue matrix</Name>
16   - <Link>Action=AgentsPerQueue</Link>
17   - <NavBar>Service</NavBar>
18   - <Type></Type>
19   - <Prio>8200</Prio>
20   - </NavBar>
21   - <Loader>
22   - </Loader>
23   - </FrontendModuleReg>
24   - </Setting>
25   - </ConfigItem>
26   -
27   -</otrs_config>
Kernel/Language/pt_BR_AgentsPerQueue.pm
... ... @@ -1,27 +0,0 @@
1   -# --
2   -# Kernel/Modules/pt_BR_AgentsPerQueue.pm - frontend module for showing agents per queue matrix
3   -# Translations
4   -#
5   -# Copyright (C) 2014 (Rodrigo Goncalves) (rodrigo.g@ufsc.br)
6   -# --
7   -# This software comes with ABSOLUTELY NO WARRANTY. For details, see
8   -# the enclosed file COPYING for license information (AGPL). If you
9   -# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
10   -# --
11   -package Kernel::Language::pt_BR_AgentsPerQueue;
12   -
13   -use strict;
14   -use warnings;
15   -use utf8;
16   -
17   -sub Data {
18   - my $Self = shift;
19   -
20   - $Self->{Translation}->{'Queues per agent'} = 'Filas por agente';
21   - $Self->{Translation}->{'Queues'} = 'Filas';
22   - $Self->{Translation}->{'Paths'} = 'Encaminhamentos';
23   - $Self->{Translation}->{'Agents per queue matrix'} = 'Agentes por fila';
24   -
25   - return 1;
26   -}
27   -1;
28 0 \ No newline at end of file
Kernel/Modules/AgentsPerQueue.pm
... ... @@ -1,145 +0,0 @@
1   -# --
2   -# Kernel/Modules/AgentsPerQueue.pm - frontend module for displaying the agents per queue matrix panel
3   -#
4   -# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
5   -# Version 01/15/2015 - Adjustments for OTRS 4
6   -#
7   -# --
8   -# This software comes with ABSOLUTELY NO WARRANTY. For details, see
9   -# the enclosed file COPYING for license information (AGPL). If you
10   -# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
11   -# --
12   -package Kernel::Modules::AgentsPerQueue;
13   -
14   -use strict;
15   -use warnings;
16   -
17   -use Kernel::System::VariableCheck qw(:all);
18   -
19   -
20   -our @ObjectDependencies = (
21   -"Kernel::System::Web::Request", # OLD ParamObject
22   -"Kernel::System::DB",
23   -"Kernel::Output::HTML::Layout",
24   -"Kernel::System::Log",
25   -"Kernel::Config"
26   -);
27   -
28   -sub new {
29   - my ( $Type, %Param ) = @_;
30   -
31   - # allocate new hash for object
32   - my $Self = {%Param};
33   - bless( $Self, $Type );
34   -
35   - return $Self;
36   -}
37   -
38   -sub Run {
39   - my ( $Self, %Param ) = @_;
40   - my %Data = ();
41   - my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
42   -
43   - # load data
44   - my %matrix = $Self->GetQueuesPerAgent();
45   -
46   - # build output
47   - my $Output =
48   - $layoutObject->Header( Title => $layoutObject->{LanguageObject}->Translate("Queues per agent") );
49   - $Output .= $layoutObject->NavigationBar();
50   -
51   - my $id = 1;
52   -
53   - # include each agent
54   - foreach my $agent ( sort keys %matrix ) {
55   - $layoutObject->Block(
56   - Name => 'QueuesPerAgent',
57   - Data => { ID => $id, Agent => $agent, Queues => $matrix{$agent}{"Manage"}, Paths => $matrix{$agent}{"Path"} },
58   - );
59   - $id += 1;
60   - }
61   -
62   - $Output .= $layoutObject->Output(
63   - Data => \%Data,
64   - TemplateFile => 'AgentsPerQueue',
65   - );
66   - $Output .= $layoutObject->Footer();
67   - return $Output;
68   -
69   -}
70   -
71   -sub GetQueuesPerAgent {
72   - my ( $Self, %Param ) = @_;
73   - my %result = ();
74   - my $dbObject = $Kernel::OM->Get("Kernel::System::DB");
75   -
76   - my $SQL = "SELECT type, user, queue from vw_user_queues order by user,queue, type";
77   -
78   - # get queues
79   - $dbObject->Prepare(
80   - SQL => $SQL,
81   - Bind => [ ]
82   - );
83   -
84   - my $queues = "";
85   - my $queuesPath = "";
86   -
87   - my $lastAgent = "";
88   - my $lastQueue = "";
89   - my $lastType = "";
90   - my $queue = "";
91   - my $type = "";
92   - my $agent = "";
93   -
94   - # for each user/queue
95   - while ( my @row = $dbObject->FetchrowArray() ) {
96   -
97   - # current line data
98   - $type = $row[0];
99   - $agent = $row[1];
100   - $queue = $row[2];
101   -
102   - # if agent changed from last row (or is first line)
103   - if ($agent ne $lastAgent) {
104   - if ($lastAgent ne "") {
105   - # if agent changed, save the previous agent data and reset the variables
106   - $result{$lastAgent}{"Manage"} = $queues;
107   - $result{$lastAgent}{"Path"} = $queuesPath;
108   - $queues = "";
109   - $queuesPath = "";
110   - $lastQueue = "";
111   - $lastType = "";
112   - }
113   - } else {
114   - # same agent, add line break to the last queue type
115   - if ($lastType eq "Manage") {
116   - $queues = $queues . "<BR/>"
117   - } else {
118   - $queuesPath = $queuesPath . "<BR/>"
119   - }
120   - }
121   -
122   - # if the same queue appears in manage and path, ignore the path clause
123   - if (($type eq "Path") and ($lastQueue eq $queue)) {
124   -
125   - } elsif ($type eq "Manage") {
126   - $queues = $queues . $queue;
127   - } elsif ($type eq "Path") {
128   - $queuesPath = $queuesPath . $queue;
129   - }
130   -
131   - # data for next loop
132   - $lastType = $type;
133   - $lastQueue = $queue;
134   - $lastAgent = $agent;
135   - }
136   -
137   - if (($queues ne "") or ($queuesPath ne "")) {
138   - $result{$agent}{"Manage"} = $queues;
139   - $result{$agent}{"Path"} = $queuesPath;
140   - }
141   -
142   - return %result;
143   -}
144   -
145   -1;
Kernel/Output/HTML/Templates/Standard/AgentsPerQueue.tt
... ... @@ -1,36 +0,0 @@
1   -# --
2   -# ResponsibilityMatrix.tt - provides HTML for ResponsibilityMatrix
3   -#
4   -# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
5   -# Version 01/15/2015 - Adjustments for OTRS 4
6   -#
7   -#
8   -# This software comes with ABSOLUTELY NO WARRANTY. For details, see
9   -# the enclosed file COPYING for license information (AGPL). If you
10   -# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
11   -# --
12   -#
13   -
14   -<div class="MainBox ARIARoleMain LayoutFixedSidebar SidebarFirst"><h1>[% Translate("Queues per agent") | html %]</h1></div>
15   -<table class="DataTable SpacingTop" style="width: 80%; margin-left: 10%; margin-bottom: 50px;">
16   -<thead>
17   -<tr>
18   -<th ROWSPAN="1" style="text-align: center; vertical-align: middle">[% Translate("ID") | html %]</th>
19   -<th ROWSPAN="1" style="text-align: center; vertical-align: middle">[% Translate("Agent") | html %]</th>
20   -<th ROWSPAN="1" style="text-align: center; vertical-align: middle">[% Translate("Paths") | html %]</th>
21   -<th ROWSPAN="1" style="text-align: center; vertical-align: middle">[% Translate("Queues") | html %]</th>
22   -</tr>
23   -</thead>
24   -<tbody>
25   -[% RenderBlockStart("QueuesPerAgent") %]
26   -<tr><td>[% Data.ID %]</td><td>[% Data.Agent %]</td>
27   -<td>
28   -<div style="width:100%; max-height:200px; overflow:auto">[% Data.Paths %]</div>
29   -</td>
30   -<td>
31   -<div style="width:100%; max-height:200px; overflow:auto">[% Data.Queues %]</div>
32   -</td>
33   -</tr>
34   -[% RenderBlockEnd("QueuesPerAgent") %]
35   -</tbody>
36   -</table>
37 0 \ No newline at end of file
LICENSE 0 → 100644
... ... @@ -0,0 +1,661 @@
  1 + GNU AFFERO GENERAL PUBLIC LICENSE
  2 + Version 3, 19 November 2007
  3 +
  4 + Copyright (C) 2007 Free Software Foundation, Inc. <http://fsf.org/>
  5 + Everyone is permitted to copy and distribute verbatim copies
  6 + of this license document, but changing it is not allowed.
  7 +
  8 + Preamble
  9 +
  10 + The GNU Affero General Public License is a free, copyleft license for
  11 +software and other kinds of works, specifically designed to ensure
  12 +cooperation with the community in the case of network server software.
  13 +
  14 + The licenses for most software and other practical works are designed
  15 +to take away your freedom to share and change the works. By contrast,
  16 +our General Public Licenses are intended to guarantee your freedom to
  17 +share and change all versions of a program--to make sure it remains free
  18 +software for all its users.
  19 +
  20 + When we speak of free software, we are referring to freedom, not
  21 +price. Our General Public Licenses are designed to make sure that you
  22 +have the freedom to distribute copies of free software (and charge for
  23 +them if you wish), that you receive source code or can get it if you
  24 +want it, that you can change the software or use pieces of it in new
  25 +free programs, and that you know you can do these things.
  26 +
  27 + Developers that use our General Public Licenses protect your rights
  28 +with two steps: (1) assert copyright on the software, and (2) offer
  29 +you this License which gives you legal permission to copy, distribute
  30 +and/or modify the software.
  31 +
  32 + A secondary benefit of defending all users' freedom is that
  33 +improvements made in alternate versions of the program, if they
  34 +receive widespread use, become available for other developers to
  35 +incorporate. Many developers of free software are heartened and
  36 +encouraged by the resulting cooperation. However, in the case of
  37 +software used on network servers, this result may fail to come about.
  38 +The GNU General Public License permits making a modified version and
  39 +letting the public access it on a server without ever releasing its
  40 +source code to the public.
  41 +
  42 + The GNU Affero General Public License is designed specifically to
  43 +ensure that, in such cases, the modified source code becomes available
  44 +to the community. It requires the operator of a network server to
  45 +provide the source code of the modified version running there to the
  46 +users of that server. Therefore, public use of a modified version, on
  47 +a publicly accessible server, gives the public access to the source
  48 +code of the modified version.
  49 +
  50 + An older license, called the Affero General Public License and
  51 +published by Affero, was designed to accomplish similar goals. This is
  52 +a different license, not a version of the Affero GPL, but Affero has
  53 +released a new version of the Affero GPL which permits relicensing under
  54 +this license.
  55 +
  56 + The precise terms and conditions for copying, distribution and
  57 +modification follow.
  58 +
  59 + TERMS AND CONDITIONS
  60 +
  61 + 0. Definitions.
  62 +
  63 + "This License" refers to version 3 of the GNU Affero General Public License.
  64 +
  65 + "Copyright" also means copyright-like laws that apply to other kinds of
  66 +works, such as semiconductor masks.
  67 +
  68 + "The Program" refers to any copyrightable work licensed under this
  69 +License. Each licensee is addressed as "you". "Licensees" and
  70 +"recipients" may be individuals or organizations.
  71 +
  72 + To "modify" a work means to copy from or adapt all or part of the work
  73 +in a fashion requiring copyright permission, other than the making of an
  74 +exact copy. The resulting work is called a "modified version" of the
  75 +earlier work or a work "based on" the earlier work.
  76 +
  77 + A "covered work" means either the unmodified Program or a work based
  78 +on the Program.
  79 +
  80 + To "propagate" a work means to do anything with it that, without
  81 +permission, would make you directly or secondarily liable for
  82 +infringement under applicable copyright law, except executing it on a
  83 +computer or modifying a private copy. Propagation includes copying,
  84 +distribution (with or without modification), making available to the
  85 +public, and in some countries other activities as well.
  86 +
  87 + To "convey" a work means any kind of propagation that enables other
  88 +parties to make or receive copies. Mere interaction with a user through
  89 +a computer network, with no transfer of a copy, is not conveying.
  90 +
  91 + An interactive user interface displays "Appropriate Legal Notices"
  92 +to the extent that it includes a convenient and prominently visible
  93 +feature that (1) displays an appropriate copyright notice, and (2)
  94 +tells the user that there is no warranty for the work (except to the
  95 +extent that warranties are provided), that licensees may convey the
  96 +work under this License, and how to view a copy of this License. If
  97 +the interface presents a list of user commands or options, such as a
  98 +menu, a prominent item in the list meets this criterion.
  99 +
  100 + 1. Source Code.
  101 +
  102 + The "source code" for a work means the preferred form of the work
  103 +for making modifications to it. "Object code" means any non-source
  104 +form of a work.
  105 +
  106 + A "Standard Interface" means an interface that either is an official
  107 +standard defined by a recognized standards body, or, in the case of
  108 +interfaces specified for a particular programming language, one that
  109 +is widely used among developers working in that language.
  110 +
  111 + The "System Libraries" of an executable work include anything, other
  112 +than the work as a whole, that (a) is included in the normal form of
  113 +packaging a Major Component, but which is not part of that Major
  114 +Component, and (b) serves only to enable use of the work with that
  115 +Major Component, or to implement a Standard Interface for which an
  116 +implementation is available to the public in source code form. A
  117 +"Major Component", in this context, means a major essential component
  118 +(kernel, window system, and so on) of the specific operating system
  119 +(if any) on which the executable work runs, or a compiler used to
  120 +produce the work, or an object code interpreter used to run it.
  121 +
  122 + The "Corresponding Source" for a work in object code form means all
  123 +the source code needed to generate, install, and (for an executable
  124 +work) run the object code and to modify the work, including scripts to
  125 +control those activities. However, it does not include the work's
  126 +System Libraries, or general-purpose tools or generally available free
  127 +programs which are used unmodified in performing those activities but
  128 +which are not part of the work. For example, Corresponding Source
  129 +includes interface definition files associated with source files for
  130 +the work, and the source code for shared libraries and dynamically
  131 +linked subprograms that the work is specifically designed to require,
  132 +such as by intimate data communication or control flow between those
  133 +subprograms and other parts of the work.
  134 +
  135 + The Corresponding Source need not include anything that users
  136 +can regenerate automatically from other parts of the Corresponding
  137 +Source.
  138 +
  139 + The Corresponding Source for a work in source code form is that
  140 +same work.
  141 +
  142 + 2. Basic Permissions.
  143 +
  144 + All rights granted under this License are granted for the term of
  145 +copyright on the Program, and are irrevocable provided the stated
  146 +conditions are met. This License explicitly affirms your unlimited
  147 +permission to run the unmodified Program. The output from running a
  148 +covered work is covered by this License only if the output, given its
  149 +content, constitutes a covered work. This License acknowledges your
  150 +rights of fair use or other equivalent, as provided by copyright law.
  151 +
  152 + You may make, run and propagate covered works that you do not
  153 +convey, without conditions so long as your license otherwise remains
  154 +in force. You may convey covered works to others for the sole purpose
  155 +of having them make modifications exclusively for you, or provide you
  156 +with facilities for running those works, provided that you comply with
  157 +the terms of this License in conveying all material for which you do
  158 +not control copyright. Those thus making or running the covered works
  159 +for you must do so exclusively on your behalf, under your direction
  160 +and control, on terms that prohibit them from making any copies of
  161 +your copyrighted material outside their relationship with you.
  162 +
  163 + Conveying under any other circumstances is permitted solely under
  164 +the conditions stated below. Sublicensing is not allowed; section 10
  165 +makes it unnecessary.
  166 +
  167 + 3. Protecting Users' Legal Rights From Anti-Circumvention Law.
  168 +
  169 + No covered work shall be deemed part of an effective technological
  170 +measure under any applicable law fulfilling obligations under article
  171 +11 of the WIPO copyright treaty adopted on 20 December 1996, or
  172 +similar laws prohibiting or restricting circumvention of such
  173 +measures.
  174 +
  175 + When you convey a covered work, you waive any legal power to forbid
  176 +circumvention of technological measures to the extent such circumvention
  177 +is effected by exercising rights under this License with respect to
  178 +the covered work, and you disclaim any intention to limit operation or
  179 +modification of the work as a means of enforcing, against the work's
  180 +users, your or third parties' legal rights to forbid circumvention of
  181 +technological measures.
  182 +
  183 + 4. Conveying Verbatim Copies.
  184 +
  185 + You may convey verbatim copies of the Program's source code as you
  186 +receive it, in any medium, provided that you conspicuously and
  187 +appropriately publish on each copy an appropriate copyright notice;
  188 +keep intact all notices stating that this License and any
  189 +non-permissive terms added in accord with section 7 apply to the code;
  190 +keep intact all notices of the absence of any warranty; and give all
  191 +recipients a copy of this License along with the Program.
  192 +
  193 + You may charge any price or no price for each copy that you convey,
  194 +and you may offer support or warranty protection for a fee.
  195 +
  196 + 5. Conveying Modified Source Versions.
  197 +
  198 + You may convey a work based on the Program, or the modifications to
  199 +produce it from the Program, in the form of source code under the
  200 +terms of section 4, provided that you also meet all of these conditions:
  201 +
  202 + a) The work must carry prominent notices stating that you modified
  203 + it, and giving a relevant date.
  204 +
  205 + b) The work must carry prominent notices stating that it is
  206 + released under this License and any conditions added under section
  207 + 7. This requirement modifies the requirement in section 4 to
  208 + "keep intact all notices".
  209 +
  210 + c) You must license the entire work, as a whole, under this
  211 + License to anyone who comes into possession of a copy. This
  212 + License will therefore apply, along with any applicable section 7
  213 + additional terms, to the whole of the work, and all its parts,
  214 + regardless of how they are packaged. This License gives no
  215 + permission to license the work in any other way, but it does not
  216 + invalidate such permission if you have separately received it.
  217 +
  218 + d) If the work has interactive user interfaces, each must display
  219 + Appropriate Legal Notices; however, if the Program has interactive
  220 + interfaces that do not display Appropriate Legal Notices, your
  221 + work need not make them do so.
  222 +
  223 + A compilation of a covered work with other separate and independent
  224 +works, which are not by their nature extensions of the covered work,
  225 +and which are not combined with it such as to form a larger program,
  226 +in or on a volume of a storage or distribution medium, is called an
  227 +"aggregate" if the compilation and its resulting copyright are not
  228 +used to limit the access or legal rights of the compilation's users
  229 +beyond what the individual works permit. Inclusion of a covered work
  230 +in an aggregate does not cause this License to apply to the other
  231 +parts of the aggregate.
  232 +
  233 + 6. Conveying Non-Source Forms.
  234 +
  235 + You may convey a covered work in object code form under the terms
  236 +of sections 4 and 5, provided that you also convey the
  237 +machine-readable Corresponding Source under the terms of this License,
  238 +in one of these ways:
  239 +
  240 + a) Convey the object code in, or embodied in, a physical product
  241 + (including a physical distribution medium), accompanied by the
  242 + Corresponding Source fixed on a durable physical medium
  243 + customarily used for software interchange.
  244 +
  245 + b) Convey the object code in, or embodied in, a physical product
  246 + (including a physical distribution medium), accompanied by a
  247 + written offer, valid for at least three years and valid for as
  248 + long as you offer spare parts or customer support for that product
  249 + model, to give anyone who possesses the object code either (1) a
  250 + copy of the Corresponding Source for all the software in the
  251 + product that is covered by this License, on a durable physical
  252 + medium customarily used for software interchange, for a price no
  253 + more than your reasonable cost of physically performing this
  254 + conveying of source, or (2) access to copy the
  255 + Corresponding Source from a network server at no charge.
  256 +
  257 + c) Convey individual copies of the object code with a copy of the
  258 + written offer to provide the Corresponding Source. This
  259 + alternative is allowed only occasionally and noncommercially, and
  260 + only if you received the object code with such an offer, in accord
  261 + with subsection 6b.
  262 +
  263 + d) Convey the object code by offering access from a designated
  264 + place (gratis or for a charge), and offer equivalent access to the
  265 + Corresponding Source in the same way through the same place at no
  266 + further charge. You need not require recipients to copy the
  267 + Corresponding Source along with the object code. If the place to
  268 + copy the object code is a network server, the Corresponding Source
  269 + may be on a different server (operated by you or a third party)
  270 + that supports equivalent copying facilities, provided you maintain
  271 + clear directions next to the object code saying where to find the
  272 + Corresponding Source. Regardless of what server hosts the
  273 + Corresponding Source, you remain obligated to ensure that it is
  274 + available for as long as needed to satisfy these requirements.
  275 +
  276 + e) Convey the object code using peer-to-peer transmission, provided
  277 + you inform other peers where the object code and Corresponding
  278 + Source of the work are being offered to the general public at no
  279 + charge under subsection 6d.
  280 +
  281 + A separable portion of the object code, whose source code is excluded
  282 +from the Corresponding Source as a System Library, need not be
  283 +included in conveying the object code work.
  284 +
  285 + A "User Product" is either (1) a "consumer product", which means any
  286 +tangible personal property which is normally used for personal, family,
  287 +or household purposes, or (2) anything designed or sold for incorporation
  288 +into a dwelling. In determining whether a product is a consumer product,
  289 +doubtful cases shall be resolved in favor of coverage. For a particular
  290 +product received by a particular user, "normally used" refers to a
  291 +typical or common use of that class of product, regardless of the status
  292 +of the particular user or of the way in which the particular user
  293 +actually uses, or expects or is expected to use, the product. A product
  294 +is a consumer product regardless of whether the product has substantial
  295 +commercial, industrial or non-consumer uses, unless such uses represent
  296 +the only significant mode of use of the product.
  297 +
  298 + "Installation Information" for a User Product means any methods,
  299 +procedures, authorization keys, or other information required to install
  300 +and execute modified versions of a covered work in that User Product from
  301 +a modified version of its Corresponding Source. The information must
  302 +suffice to ensure that the continued functioning of the modified object
  303 +code is in no case prevented or interfered with solely because
  304 +modification has been made.
  305 +
  306 + If you convey an object code work under this section in, or with, or
  307 +specifically for use in, a User Product, and the conveying occurs as
  308 +part of a transaction in which the right of possession and use of the
  309 +User Product is transferred to the recipient in perpetuity or for a
  310 +fixed term (regardless of how the transaction is characterized), the
  311 +Corresponding Source conveyed under this section must be accompanied
  312 +by the Installation Information. But this requirement does not apply
  313 +if neither you nor any third party retains the ability to install
  314 +modified object code on the User Product (for example, the work has
  315 +been installed in ROM).
  316 +
  317 + The requirement to provide Installation Information does not include a
  318 +requirement to continue to provide support service, warranty, or updates
  319 +for a work that has been modified or installed by the recipient, or for
  320 +the User Product in which it has been modified or installed. Access to a
  321 +network may be denied when the modification itself materially and
  322 +adversely affects the operation of the network or violates the rules and
  323 +protocols for communication across the network.
  324 +
  325 + Corresponding Source conveyed, and Installation Information provided,
  326 +in accord with this section must be in a format that is publicly
  327 +documented (and with an implementation available to the public in
  328 +source code form), and must require no special password or key for
  329 +unpacking, reading or copying.
  330 +
  331 + 7. Additional Terms.
  332 +
  333 + "Additional permissions" are terms that supplement the terms of this
  334 +License by making exceptions from one or more of its conditions.
  335 +Additional permissions that are applicable to the entire Program shall
  336 +be treated as though they were included in this License, to the extent
  337 +that they are valid under applicable law. If additional permissions
  338 +apply only to part of the Program, that part may be used separately
  339 +under those permissions, but the entire Program remains governed by
  340 +this License without regard to the additional permissions.
  341 +
  342 + When you convey a copy of a covered work, you may at your option
  343 +remove any additional permissions from that copy, or from any part of
  344 +it. (Additional permissions may be written to require their own
  345 +removal in certain cases when you modify the work.) You may place
  346 +additional permissions on material, added by you to a covered work,
  347 +for which you have or can give appropriate copyright permission.
  348 +
  349 + Notwithstanding any other provision of this License, for material you
  350 +add to a covered work, you may (if authorized by the copyright holders of
  351 +that material) supplement the terms of this License with terms:
  352 +
  353 + a) Disclaiming warranty or limiting liability differently from the
  354 + terms of sections 15 and 16 of this License; or
  355 +
  356 + b) Requiring preservation of specified reasonable legal notices or
  357 + author attributions in that material or in the Appropriate Legal
  358 + Notices displayed by works containing it; or
  359 +
  360 + c) Prohibiting misrepresentation of the origin of that material, or
  361 + requiring that modified versions of such material be marked in
  362 + reasonable ways as different from the original version; or
  363 +
  364 + d) Limiting the use for publicity purposes of names of licensors or
  365 + authors of the material; or
  366 +
  367 + e) Declining to grant rights under trademark law for use of some
  368 + trade names, trademarks, or service marks; or
  369 +
  370 + f) Requiring indemnification of licensors and authors of that
  371 + material by anyone who conveys the material (or modified versions of
  372 + it) with contractual assumptions of liability to the recipient, for
  373 + any liability that these contractual assumptions directly impose on
  374 + those licensors and authors.
  375 +
  376 + All other non-permissive additional terms are considered "further
  377 +restrictions" within the meaning of section 10. If the Program as you
  378 +received it, or any part of it, contains a notice stating that it is
  379 +governed by this License along with a term that is a further
  380 +restriction, you may remove that term. If a license document contains
  381 +a further restriction but permits relicensing or conveying under this
  382 +License, you may add to a covered work material governed by the terms
  383 +of that license document, provided that the further restriction does
  384 +not survive such relicensing or conveying.
  385 +
  386 + If you add terms to a covered work in accord with this section, you
  387 +must place, in the relevant source files, a statement of the
  388 +additional terms that apply to those files, or a notice indicating
  389 +where to find the applicable terms.
  390 +
  391 + Additional terms, permissive or non-permissive, may be stated in the
  392 +form of a separately written license, or stated as exceptions;
  393 +the above requirements apply either way.
  394 +
  395 + 8. Termination.
  396 +
  397 + You may not propagate or modify a covered work except as expressly
  398 +provided under this License. Any attempt otherwise to propagate or
  399 +modify it is void, and will automatically terminate your rights under
  400 +this License (including any patent licenses granted under the third
  401 +paragraph of section 11).
  402 +
  403 + However, if you cease all violation of this License, then your
  404 +license from a particular copyright holder is reinstated (a)
  405 +provisionally, unless and until the copyright holder explicitly and
  406 +finally terminates your license, and (b) permanently, if the copyright
  407 +holder fails to notify you of the violation by some reasonable means
  408 +prior to 60 days after the cessation.
  409 +
  410 + Moreover, your license from a particular copyright holder is
  411 +reinstated permanently if the copyright holder notifies you of the
  412 +violation by some reasonable means, this is the first time you have
  413 +received notice of violation of this License (for any work) from that
  414 +copyright holder, and you cure the violation prior to 30 days after
  415 +your receipt of the notice.
  416 +
  417 + Termination of your rights under this section does not terminate the
  418 +licenses of parties who have received copies or rights from you under
  419 +this License. If your rights have been terminated and not permanently
  420 +reinstated, you do not qualify to receive new licenses for the same
  421 +material under section 10.
  422 +
  423 + 9. Acceptance Not Required for Having Copies.
  424 +
  425 + You are not required to accept this License in order to receive or
  426 +run a copy of the Program. Ancillary propagation of a covered work
  427 +occurring solely as a consequence of using peer-to-peer transmission
  428 +to receive a copy likewise does not require acceptance. However,
  429 +nothing other than this License grants you permission to propagate or
  430 +modify any covered work. These actions infringe copyright if you do
  431 +not accept this License. Therefore, by modifying or propagating a
  432 +covered work, you indicate your acceptance of this License to do so.
  433 +
  434 + 10. Automatic Licensing of Downstream Recipients.
  435 +
  436 + Each time you convey a covered work, the recipient automatically
  437 +receives a license from the original licensors, to run, modify and
  438 +propagate that work, subject to this License. You are not responsible
  439 +for enforcing compliance by third parties with this License.
  440 +
  441 + An "entity transaction" is a transaction transferring control of an
  442 +organization, or substantially all assets of one, or subdividing an
  443 +organization, or merging organizations. If propagation of a covered
  444 +work results from an entity transaction, each party to that
  445 +transaction who receives a copy of the work also receives whatever
  446 +licenses to the work the party's predecessor in interest had or could
  447 +give under the previous paragraph, plus a right to possession of the
  448 +Corresponding Source of the work from the predecessor in interest, if
  449 +the predecessor has it or can get it with reasonable efforts.
  450 +
  451 + You may not impose any further restrictions on the exercise of the
  452 +rights granted or affirmed under this License. For example, you may
  453 +not impose a license fee, royalty, or other charge for exercise of
  454 +rights granted under this License, and you may not initiate litigation
  455 +(including a cross-claim or counterclaim in a lawsuit) alleging that
  456 +any patent claim is infringed by making, using, selling, offering for
  457 +sale, or importing the Program or any portion of it.
  458 +
  459 + 11. Patents.
  460 +
  461 + A "contributor" is a copyright holder who authorizes use under this
  462 +License of the Program or a work on which the Program is based. The
  463 +work thus licensed is called the contributor's "contributor version".
  464 +
  465 + A contributor's "essential patent claims" are all patent claims
  466 +owned or controlled by the contributor, whether already acquired or
  467 +hereafter acquired, that would be infringed by some manner, permitted
  468 +by this License, of making, using, or selling its contributor version,
  469 +but do not include claims that would be infringed only as a
  470 +consequence of further modification of the contributor version. For
  471 +purposes of this definition, "control" includes the right to grant
  472 +patent sublicenses in a manner consistent with the requirements of
  473 +this License.
  474 +
  475 + Each contributor grants you a non-exclusive, worldwide, royalty-free
  476 +patent license under the contributor's essential patent claims, to
  477 +make, use, sell, offer for sale, import and otherwise run, modify and
  478 +propagate the contents of its contributor version.
  479 +
  480 + In the following three paragraphs, a "patent license" is any express
  481 +agreement or commitment, however denominated, not to enforce a patent
  482 +(such as an express permission to practice a patent or covenant not to
  483 +sue for patent infringement). To "grant" such a patent license to a
  484 +party means to make such an agreement or commitment not to enforce a
  485 +patent against the party.
  486 +
  487 + If you convey a covered work, knowingly relying on a patent license,
  488 +and the Corresponding Source of the work is not available for anyone
  489 +to copy, free of charge and under the terms of this License, through a
  490 +publicly available network server or other readily accessible means,
  491 +then you must either (1) cause the Corresponding Source to be so
  492 +available, or (2) arrange to deprive yourself of the benefit of the
  493 +patent license for this particular work, or (3) arrange, in a manner
  494 +consistent with the requirements of this License, to extend the patent
  495 +license to downstream recipients. "Knowingly relying" means you have
  496 +actual knowledge that, but for the patent license, your conveying the
  497 +covered work in a country, or your recipient's use of the covered work
  498 +in a country, would infringe one or more identifiable patents in that
  499 +country that you have reason to believe are valid.
  500 +
  501 + If, pursuant to or in connection with a single transaction or
  502 +arrangement, you convey, or propagate by procuring conveyance of, a
  503 +covered work, and grant a patent license to some of the parties
  504 +receiving the covered work authorizing them to use, propagate, modify
  505 +or convey a specific copy of the covered work, then the patent license
  506 +you grant is automatically extended to all recipients of the covered
  507 +work and works based on it.
  508 +
  509 + A patent license is "discriminatory" if it does not include within
  510 +the scope of its coverage, prohibits the exercise of, or is
  511 +conditioned on the non-exercise of one or more of the rights that are
  512 +specifically granted under this License. You may not convey a covered
  513 +work if you are a party to an arrangement with a third party that is
  514 +in the business of distributing software, under which you make payment
  515 +to the third party based on the extent of your activity of conveying
  516 +the work, and under which the third party grants, to any of the
  517 +parties who would receive the covered work from you, a discriminatory
  518 +patent license (a) in connection with copies of the covered work
  519 +conveyed by you (or copies made from those copies), or (b) primarily
  520 +for and in connection with specific products or compilations that
  521 +contain the covered work, unless you entered into that arrangement,
  522 +or that patent license was granted, prior to 28 March 2007.
  523 +
  524 + Nothing in this License shall be construed as excluding or limiting
  525 +any implied license or other defenses to infringement that may
  526 +otherwise be available to you under applicable patent law.
  527 +
  528 + 12. No Surrender of Others' Freedom.
  529 +
  530 + If conditions are imposed on you (whether by court order, agreement or
  531 +otherwise) that contradict the conditions of this License, they do not
  532 +excuse you from the conditions of this License. If you cannot convey a
  533 +covered work so as to satisfy simultaneously your obligations under this
  534 +License and any other pertinent obligations, then as a consequence you may
  535 +not convey it at all. For example, if you agree to terms that obligate you
  536 +to collect a royalty for further conveying from those to whom you convey
  537 +the Program, the only way you could satisfy both those terms and this
  538 +License would be to refrain entirely from conveying the Program.
  539 +
  540 + 13. Remote Network Interaction; Use with the GNU General Public License.
  541 +
  542 + Notwithstanding any other provision of this License, if you modify the
  543 +Program, your modified version must prominently offer all users
  544 +interacting with it remotely through a computer network (if your version
  545 +supports such interaction) an opportunity to receive the Corresponding
  546 +Source of your version by providing access to the Corresponding Source
  547 +from a network server at no charge, through some standard or customary
  548 +means of facilitating copying of software. This Corresponding Source
  549 +shall include the Corresponding Source for any work covered by version 3
  550 +of the GNU General Public License that is incorporated pursuant to the
  551 +following paragraph.
  552 +
  553 + Notwithstanding any other provision of this License, you have
  554 +permission to link or combine any covered work with a work licensed
  555 +under version 3 of the GNU General Public License into a single
  556 +combined work, and to convey the resulting work. The terms of this
  557 +License will continue to apply to the part which is the covered work,
  558 +but the work with which it is combined will remain governed by version
  559 +3 of the GNU General Public License.
  560 +
  561 + 14. Revised Versions of this License.
  562 +
  563 + The Free Software Foundation may publish revised and/or new versions of
  564 +the GNU Affero General Public License from time to time. Such new versions
  565 +will be similar in spirit to the present version, but may differ in detail to
  566 +address new problems or concerns.
  567 +
  568 + Each version is given a distinguishing version number. If the
  569 +Program specifies that a certain numbered version of the GNU Affero General
  570 +Public License "or any later version" applies to it, you have the
  571 +option of following the terms and conditions either of that numbered
  572 +version or of any later version published by the Free Software
  573 +Foundation. If the Program does not specify a version number of the
  574 +GNU Affero General Public License, you may choose any version ever published
  575 +by the Free Software Foundation.
  576 +
  577 + If the Program specifies that a proxy can decide which future
  578 +versions of the GNU Affero General Public License can be used, that proxy's
  579 +public statement of acceptance of a version permanently authorizes you
  580 +to choose that version for the Program.
  581 +
  582 + Later license versions may give you additional or different
  583 +permissions. However, no additional obligations are imposed on any
  584 +author or copyright holder as a result of your choosing to follow a
  585 +later version.
  586 +
  587 + 15. Disclaimer of Warranty.
  588 +
  589 + THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY
  590 +APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT
  591 +HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY
  592 +OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
  593 +THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
  594 +PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM
  595 +IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF
  596 +ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
  597 +
  598 + 16. Limitation of Liability.
  599 +
  600 + IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING
  601 +WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS
  602 +THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
  603 +GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE
  604 +USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF
  605 +DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD
  606 +PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS),
  607 +EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
  608 +SUCH DAMAGES.
  609 +
  610 + 17. Interpretation of Sections 15 and 16.
  611 +
  612 + If the disclaimer of warranty and limitation of liability provided
  613 +above cannot be given local legal effect according to their terms,
  614 +reviewing courts shall apply local law that most closely approximates
  615 +an absolute waiver of all civil liability in connection with the
  616 +Program, unless a warranty or assumption of liability accompanies a
  617 +copy of the Program in return for a fee.
  618 +
  619 + END OF TERMS AND CONDITIONS
  620 +
  621 + How to Apply These Terms to Your New Programs
  622 +
  623 + If you develop a new program, and you want it to be of the greatest
  624 +possible use to the public, the best way to achieve this is to make it
  625 +free software which everyone can redistribute and change under these terms.
  626 +
  627 + To do so, attach the following notices to the program. It is safest
  628 +to attach them to the start of each source file to most effectively
  629 +state the exclusion of warranty; and each file should have at least
  630 +the "copyright" line and a pointer to where the full notice is found.
  631 +
  632 + <one line to give the program's name and a brief idea of what it does.>
  633 + Copyright (C) <year> <name of author>
  634 +
  635 + This program is free software: you can redistribute it and/or modify
  636 + it under the terms of the GNU Affero General Public License as published
  637 + by the Free Software Foundation, either version 3 of the License, or
  638 + (at your option) any later version.
  639 +
  640 + This program is distributed in the hope that it will be useful,
  641 + but WITHOUT ANY WARRANTY; without even the implied warranty of
  642 + MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
  643 + GNU Affero General Public License for more details.
  644 +
  645 + You should have received a copy of the GNU Affero General Public License
  646 + along with this program. If not, see <http://www.gnu.org/licenses/>.
  647 +
  648 +Also add information on how to contact you by electronic and paper mail.
  649 +
  650 + If your software can interact with users remotely through a computer
  651 +network, you should also make sure that it provides a way for users to
  652 +get its source. For example, if your program is a web application, its
  653 +interface could display a "Source" link that leads users to an archive
  654 +of the code. There are many ways you could offer source, and different
  655 +solutions will be better for different programs; see section 13 for the
  656 +specific requirements.
  657 +
  658 + You should also get your employer (if you work as a programmer) or school,
  659 +if any, to sign a "copyright disclaimer" for the program, if necessary.
  660 +For more information on this, and how to apply and follow the GNU AGPL, see
  661 +<http://www.gnu.org/licenses/>.
... ...
README.md 0 → 100644
... ... @@ -0,0 +1,37 @@
  1 +Agents per queue matrix
  2 +======================================
  3 +
  4 +Shows through which queues an agent can be reached and which queues he manages
  5 +
  6 +Required PERL Packages:
  7 +-----------------------
  8 +
  9 +
  10 +Config required:
  11 +----------------
  12 +
  13 +A view "vw_user_queues" must be created in the database. This view should output lines in the following format:
  14 +
  15 +type(Manage|Path)
  16 +user(Agent name)
  17 +queue(Queue name)
  18 +
  19 +Whereas a 'Manage' type indicates that the agents manages the given queue and a 'Path' type indicates that the
  20 +user can be reached through the queue. Subqueues are automatically removed (if the parent queue is present) from the result, when building the resulting matrix. A sample query is present in the sources.
  21 +
  22 +
  23 +Package building:
  24 +-----------------
  25 +
  26 +To build the package, do the following:
  27 +
  28 + cd dist
  29 + ./CreateOpm.sh
  30 +
  31 +The generated package will be on the same `dist` directory
  32 +
  33 +
  34 +Issues:
  35 +-------
  36 +
  37 +This module was developed in-house and thus is provided without warranty or support. If you have a problem, please open an issue at https://softwarepublico.gov.br/gitlab/setic-ufsc/otrs-agents-per-queue
0 38 \ No newline at end of file
... ...
... ... @@ -1,24 +0,0 @@
1   -select
2   - 'Manage' AS `type`,
3   - concat(`d`.`first_name`,' ',`d`.`last_name`) AS `user`,
4   - `a`.`name` AS `queue`
5   -from
6   - (((`queue` `a` join `group_role` `b` on((`b`.`group_id` = `a`.`group_id`)))
7   - join `role_user` `c` on((`c`.`role_id` = `b`.`role_id`)))
8   - join `users` `d` on((`d`.`id` = `c`.`user_id`)))
9   -where
10   - ((`a`.`valid_id` = 1) and (`b`.`permission_key` = 'rw') and
11   - (`b`.`permission_value` = 1) and ((`a`.`name` like 'N3%') or (`a`.`name` like 'N2%')) and (`d`.`valid_id` = 1))
12   -union
13   - select 'Path' AS `type`,concat(`d`.`first_name`,' ',`d`.`last_name`) AS `user`,
14   - `a`.`name` AS `queue` from (((`queue` `a` join `group_role` `b` on((`b`.`group_id` = `a`.`group_id`)))
15   - join `role_user` `c` on((`c`.`role_id` = `b`.`role_id`))) join `users` `d` on((`d`.`id` = `c`.`user_id`)))
16   - where ((`a`.`valid_id` = 1) and (`d`.`valid_id` = 1) and (`b`.`permission_key` = 'move_into')
17   - and (`b`.`permission_value` = 1) and (`a`.`name` like 'N2%') and (not(exists(select `a1`.`id`
18   - from ((`queue` `a1` join `group_role` `b1` on((`b1`.`group_id` = `a1`.`group_id`)))
19   - join `role_user` `c1` on((`c1`.`role_id` = `b1`.`role_id`))) where ((`a1`.`valid_id` = 1)
20   - and (`b1`.`permission_key` = 'rw') and (`b1`.`permission_value` = 1) and (`a1`.`name` like 'N2%') and
21   - (`c1`.`user_id` = `d`.`id`))))) and (not(exists(select `a1`.`id` from ((`queue` `a1` join `group_role` `b1`
22   - on((`b1`.`group_id` = `a1`.`group_id`))) join `role_user` `c1` on((`c1`.`role_id` = `b1`.`role_id`)))
23   - where ((`a1`.`valid_id` = 1) and (`b1`.`permission_key` = 'rw') and (`b1`.`permission_value` = 1)
24   - and (`a1`.`name` like 'Primeiro%') and (`c1`.`user_id` = `d`.`id`))))))
Sample view.sql 0 → 100644
... ... @@ -0,0 +1,34 @@
  1 +CREATE VIEW vw_user_queues AS
  2 +SELECT
  3 + 'Manage' AS type,
  4 + concat(d.first_name,' ',d.last_name) AS user,
  5 + a.name AS queue
  6 +FROM
  7 + (((queue a JOIN group_role b on ((b.group_id = a.group_id)))
  8 + JOIN role_user c on((c.role_id = b.role_id)))
  9 + JOIN users d on((d.id = c.user_id)))
  10 +WHERE
  11 + ((a.valid_id = 1) and (b.permission_key = 'rw') and
  12 + (b.permission_value = 1) and
  13 + ((a.name like 'N3%') or (a.name like 'N2%')) and (d.valid_id = 1))
  14 +UNION
  15 +SELECT
  16 + 'Path' AS type,
  17 + CONCAT(d.first_name,' ',d.last_name) AS user,
  18 + a.name AS queue
  19 +FROM
  20 + (((queue a join group_role b on((b.group_id = a.group_id)))
  21 + join role_user c on((c.role_id = b.role_id)))
  22 + join users d on((d.id = c.user_id)))
  23 +WHERE
  24 + ((a.valid_id = 1) and (d.valid_id = 1) and (b.permission_key = 'move_into') and
  25 + (b.permission_value = 1) and
  26 + (a.name like 'N2%') and
  27 + (not(exists(select a1.id from ((queue a1 join group_role b1 on((b1.group_id = a1.group_id)))
  28 + join role_user c1 on((c1.role_id = b1.role_id))) where ((a1.valid_id = 1)
  29 + and (b1.permission_key = 'rw') and (b1.permission_value = 1) and (a1.name like 'N2%') and
  30 + (c1.user_id = d.id))))) and
  31 + (not(exists(select a1.id from ((queue a1 join group_role b1
  32 + on((b1.group_id = a1.group_id))) join role_user c1 on((c1.role_id = b1.role_id)))
  33 + where ((a1.valid_id = 1) and (b1.permission_key = 'rw') and (b1.permission_value = 1)
  34 + and (a1.name like 'Primeiro%') and (c1.user_id = d.id))))));
... ...
src/AgentsPerQueue.sopm 0 → 100755
... ... @@ -0,0 +1,23 @@
  1 +<?xml version="1.0" encoding="utf-8" ?>
  2 +<otrs_package version="1.0">
  3 + <Name>AgentsPerQueue</Name>
  4 + <Version>1.3.0</Version>
  5 + <Framework>6.0.x</Framework>
  6 + <Vendor>SeTIC - UFSC</Vendor>
  7 + <URL>http://setic.ufsc.br</URL>
  8 + <License>AGPL</License>
  9 + <Description>Agents per queue</Description>
  10 + <ChangeLog Version="1.2.0">Adjustments for OTRS 6.0.x</ChangeLog>
  11 + <ChangeLog Version="1.2.0">Adjustments for OTRS 5.0.x</ChangeLog>
  12 + <ChangeLog Version="1.1.0">Adjustments for OTRS 4.0.4</ChangeLog>
  13 + <Description>Agents per queue module</Description>
  14 + <IntroInstall Type="post" Title="Thank you">Agents per queue module installed successfully!</IntroInstall>
  15 + <BuildDate>?</BuildDate>
  16 + <BuildHost>?</BuildHost>
  17 + <Filelist>
  18 + <File Permission="644" Location="Kernel/Config/Files/XML/AgentsPerQueue.xml"></File>
  19 + <File Permission="644" Location="Kernel/Language/pt_BR_AgentsPerQueue.pm"></File>
  20 + <File Permission="644" Location="Kernel/Modules/AgentsPerQueue.pm"></File>
  21 + <File Permission="644" Location="Kernel/Output/HTML/Templates/Standard/AgentsPerQueue.tt"></File>
  22 + </Filelist>
  23 +</otrs_package>
0 24 \ No newline at end of file
... ...
src/Kernel/Config/Files/XML/AgentsPerQueue.xml 0 → 100644
... ... @@ -0,0 +1,70 @@
  1 +<?xml version="1.0" encoding="UTF-8" ?>
  2 +<otrs_config init="Application" version="2.0">
  3 + <!-- Módulo Matriz -->
  4 + <Setting Name="Frontend::Module###AgentsPerQueue" Required="0" Valid="1">
  5 + <Description Lang="en">FrontendModuleRegistration for AgentsPerQueue module.</Description>
  6 + <Description Lang="pt_BR">FrontendModuleRegistration para o módulo AgentsPerQueue.</Description>
  7 + <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
  8 + <Value>
  9 + <Item ValueType="FrontendRegistration">
  10 + <Hash>
  11 + <Item Key="Group">
  12 + <Array>
  13 + </Array>
  14 + </Item>
  15 + <Item Key="GroupRo">
  16 + <Array>
  17 + </Array>
  18 + </Item>
  19 + <Item Key="Description" Lang="en">Module for publishing agents per queue matrix</Item>
  20 + <Item Key="Description" Lang="pt_BR">Módulo da matriz de agentes por fila</Item>
  21 + <Item Key="NavBarName">Service</Item>
  22 + </Hash>
  23 + </Item>
  24 + </Value>
  25 + </Setting>
  26 + <Setting Name="Loader::Module::AgentsPerQueue###002-AgentsPerQueue" Required="0" Valid="1">
  27 + <Description Translatable="1">Loader module registration for the agent interface.</Description>
  28 + <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
  29 + <Value>
  30 + <Hash>
  31 + </Hash>
  32 + </Value>
  33 + </Setting>
  34 + <Setting Name="Frontend::Navigation###AgentsPerQueue###002-AgentsPerQueue" Required="0" Valid="1">
  35 + <Description Translatable="1">Main menu item registration.</Description>
  36 + <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
  37 + <Value>
  38 + <Array>
  39 + <DefaultItem ValueType="FrontendNavigation">
  40 + <Hash>
  41 + </Hash>
  42 + </DefaultItem>
  43 + <Item>
  44 + <Hash>
  45 + <Item Key="Group">
  46 + <Array>
  47 + </Array>
  48 + </Item>
  49 + <Item Key="GroupRo">
  50 + <Array>
  51 + </Array>
  52 + </Item>
  53 + <Item Key="Description">Agents per queue matrix</Item>
  54 + <Item Key="Name">Agents per queue matrix</Item>
  55 + <Item Key="Description" Lang="pt_BR">Matriz de agentes por fila</Item>
  56 + <Item Key="Name" Lang="pt_BR">Matriz de agentes por fila</Item>
  57 + <Item Key="Link">Action=AgentsPerQueue</Item>
  58 + <Item Key="LinkOption"></Item>
  59 + <Item Key="NavBar">Service</Item>
  60 + <Item Key="Type"></Item>
  61 + <Item Key="Block"></Item>
  62 + <Item Key="AccessKey"></Item>
  63 + <Item Key="Prio">8200</Item>
  64 + </Hash>
  65 + </Item>
  66 + </Array>
  67 + </Value>
  68 + </Setting>
  69 +
  70 +</otrs_config>
... ...
src/Kernel/Language/pt_BR_AgentsPerQueue.pm 0 → 100644
... ... @@ -0,0 +1,32 @@
  1 +# --
  2 +# Kernel/Modules/pt_BR_AgentsPerQueue.pm - frontend module for showing agents per queue matrix
  3 +# Translations
  4 +#
  5 +# Copyright (C) 2014-2018 - SeTIC - UFSC - http://setic.ufsc.br
  6 +# Rodrigo Goncalves - rodrigo.g@ufsc.br
  7 +#
  8 +# Version 2018-01-25 - Refactoring for OTRS 6
  9 +#
  10 +# --
  11 +# This software comes with ABSOLUTELY NO WARRANTY. For details, see
  12 +# the enclosed file COPYING for license information (AGPL). If you
  13 +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
  14 +# --
  15 +package Kernel::Language::pt_BR_AgentsPerQueue;
  16 +
  17 +use strict;
  18 +use warnings;
  19 +use utf8;
  20 +
  21 +sub Data {
  22 + my $Self = shift;
  23 +
  24 + $Self->{Translation}->{'Queues per agent'} = 'Filas por agente';
  25 + $Self->{Translation}->{'Queues'} = 'Filas';
  26 + $Self->{Translation}->{'Paths'} = 'Encaminhamentos';
  27 + $Self->{Translation}->{'Agents per queue'} = 'Agentes por fila';
  28 + $Self->{Translation}->{'Agents per queue matrix'} = 'Matriz de agentes por fila';
  29 +
  30 + return 1;
  31 +}
  32 +1;
0 33 \ No newline at end of file
... ...
src/Kernel/Modules/AgentsPerQueue.pm 0 → 100644
... ... @@ -0,0 +1,150 @@
  1 +# --
  2 +# Kernel/Modules/AgentsPerQueue.pm - frontend module for displaying the agents per queue matrix panel
  3 +#
  4 +# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
  5 +# Rodrigo Goncalves - rodrigo.g@ufsc.br
  6 +#
  7 +# Version 2015-01-15 - Adjustments for OTRS 4
  8 +# Version 2018-01-25 - Refactoring for OTRS 6
  9 +#
  10 +# --
  11 +# This software comes with ABSOLUTELY NO WARRANTY. For details, see
  12 +# the enclosed file COPYING for license information (AGPL). If you
  13 +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
  14 +# --
  15 +package Kernel::Modules::AgentsPerQueue;
  16 +
  17 +use strict;
  18 +use warnings;
  19 +
  20 +use Kernel::System::VariableCheck qw(:all);
  21 +
  22 +
  23 +our @ObjectDependencies = (
  24 +"Kernel::System::Web::Request", # OLD ParamObject
  25 +"Kernel::System::DB",
  26 +"Kernel::Output::HTML::Layout",
  27 +"Kernel::System::Log",
  28 +"Kernel::Config"
  29 +);
  30 +
  31 +sub new {
  32 + my ( $Type, %Param ) = @_;
  33 +
  34 + # allocate new hash for object
  35 + my $Self = {%Param};
  36 + bless( $Self, $Type );
  37 +
  38 + return $Self;
  39 +}
  40 +
  41 +sub Run {
  42 + my ( $Self, %Param ) = @_;
  43 + my %Data = ();
  44 + my $layoutObject = $Kernel::OM->Get("Kernel::Output::HTML::Layout");
  45 + my $languageObject = $Kernel::OM->Get("Kernel::Language");
  46 +
  47 + # load data
  48 + my %matrix = $Self->GetQueuesPerAgent();
  49 +
  50 + # build output
  51 + my $Output =
  52 + $layoutObject->Header( Title => $languageObject->Translate("Queues per agent") );
  53 + $Output .= $layoutObject->NavigationBar();
  54 +
  55 + my $id = 1;
  56 +
  57 + # include each agent
  58 + foreach my $agent ( sort keys %matrix ) {
  59 + $layoutObject->Block(
  60 + Name => 'QueuesPerAgent',
  61 + Data => { ID => $id, Agent => $agent, Queues => $matrix{$agent}{"Manage"}, Paths => $matrix{$agent}{"Path"} },
  62 + );
  63 + $id += 1;
  64 + }
  65 +
  66 + $Output .= $layoutObject->Output(
  67 + Data => \%Data,
  68 + TemplateFile => 'AgentsPerQueue',
  69 + );
  70 + $Output .= $layoutObject->Footer();
  71 + return $Output;
  72 +
  73 +}
  74 +
  75 +sub GetQueuesPerAgent {
  76 + my ( $Self, %Param ) = @_;
  77 + my %result = ();
  78 + my $dbObject = $Kernel::OM->Get("Kernel::System::DB");
  79 +
  80 + my $SQL = "SELECT type, user, queue from vw_user_queues order by user,queue, type";
  81 +
  82 + # get queues
  83 + $dbObject->Prepare(
  84 + SQL => $SQL,
  85 + Bind => [ ]
  86 + );
  87 +
  88 + my $queues = "";
  89 + my $queuesPath = "";
  90 +
  91 + my $lastAgent = "";
  92 + my $lastQueue = "";
  93 + my $lastType = "";
  94 + my $queue = "";
  95 + my $type = "";
  96 + my $agent = "";
  97 +
  98 + # for each user/queue
  99 + while ( my @row = $dbObject->FetchrowArray() ) {
  100 +
  101 + # current line data
  102 + $type = $row[0];
  103 + $agent = $row[1];
  104 + $queue = $row[2];
  105 +
  106 + # if agent changed from last row (or is first line)
  107 + if ($agent ne $lastAgent) {
  108 + if ($lastAgent ne "") {
  109 + # if agent changed, save the previous agent data and reset the variables
  110 + $result{$lastAgent}{"Manage"} = $queues;
  111 + $result{$lastAgent}{"Path"} = $queuesPath;
  112 + $queues = "";
  113 + $queuesPath = "";
  114 + $lastQueue = "";
  115 + $lastType = "";
  116 + }
  117 + }
  118 +
  119 + # if the same queue appears in manage and path, ignore the path clause
  120 + if (($lastQueue ne "") and ($type eq $lastType) and (index($queue, $lastQueue . "::") != -1)) {
  121 + next;
  122 + } elsif (($type eq "Path") and ($lastQueue eq $queue)) {
  123 +
  124 + } elsif ($type eq "Manage") {
  125 + if ($lastQueue ne "") {
  126 + $queues = $queues . "<BR/>";
  127 + }
  128 + $queues = $queues . $queue;
  129 + } elsif ($type eq "Path") {
  130 + if ($lastQueue ne "") {
  131 + $queuesPath = $queuesPath . "<BR/>";
  132 + }
  133 + $queuesPath = $queuesPath . $queue;
  134 + }
  135 +
  136 + # data for next loop
  137 + $lastType = $type;
  138 + $lastQueue = $queue;
  139 + $lastAgent = $agent;
  140 + }
  141 +
  142 + if (($queues ne "") or ($queuesPath ne "")) {
  143 + $result{$agent}{"Manage"} = $queues;
  144 + $result{$agent}{"Path"} = $queuesPath;
  145 + }
  146 +
  147 + return %result;
  148 +}
  149 +
  150 +1;
... ...
src/Kernel/Output/HTML/Templates/Standard/AgentsPerQueue.tt 0 → 100644
... ... @@ -0,0 +1,50 @@
  1 +# --
  2 +# ResponsibilityMatrix.tt - provides HTML for ResponsibilityMatrix
  3 +#
  4 +# Copyright (C) 2014 SeTIC - UFSC - http://setic.ufsc.br/
  5 +# Rodrigo Goncalves - rodrigo.g@ufsc.br
  6 +#
  7 +# Version 2015-01-15 - Adjustments for OTRS 4
  8 +# Version 2018-01-25 - Refactoring for OTRS 6
  9 +#
  10 +#
  11 +# This software comes with ABSOLUTELY NO WARRANTY. For details, see
  12 +# the enclosed file COPYING for license information (AGPL). If you
  13 +# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
  14 +# --
  15 +#
  16 +
  17 +<div class="MainBox ARIARoleMain LayoutFixedSidebar SidebarFirst"><h1>[% Translate("Agents per queue") | html %]</h1>
  18 +
  19 + [% BreadcrumbPath = [
  20 + {
  21 + Name => Translate('Agents per queue matrix'),
  22 + Link => Env("Action"),
  23 + },
  24 + ]
  25 + %]
  26 + [% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %]
  27 +</div>
  28 +
  29 +<table class="DataTable SpacingTop" style="width: 80%; margin-left: 10%; margin-bottom: 50px;">
  30 +<thead>
  31 +<tr>
  32 +<th ROWSPAN="1" style="text-align: center; vertical-align: middle">[% Translate("ID") | html %]</th>
  33 +<th ROWSPAN="1" style="text-align: center; vertical-align: middle">[% Translate("Agent") | html %]</th>
  34 +<th ROWSPAN="1" style="text-align: center; vertical-align: middle">[% Translate("Paths") | html %]</th>
  35 +<th ROWSPAN="1" style="text-align: center; vertical-align: middle">[% Translate("Queues") | html %]</th>
  36 +</tr>
  37 +</thead>
  38 +<tbody>
  39 +[% RenderBlockStart("QueuesPerAgent") %]
  40 +<tr><td>[% Data.ID %]</td><td>[% Data.Agent %]</td>
  41 +<td>
  42 +<div style="width:100%; max-height:200px; overflow:auto">[% Data.Paths %]</div>
  43 +</td>
  44 +<td>
  45 +<div style="width:100%; max-height:200px; overflow:auto">[% Data.Queues %]</div>
  46 +</td>
  47 +</tr>
  48 +[% RenderBlockEnd("QueuesPerAgent") %]
  49 +</tbody>
  50 +</table>
0 51 \ No newline at end of file
... ...
unit_test.sh
... ... @@ -1,2 +0,0 @@
1   -#!/bin/sh
2   -#Nothing to do for now.... /opt/otrs/bin/otrs.UnitTest.pl -n Responsibility